Professional Documents
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Intelligence:
bridging the
biggest gap
in advertising
Mapping the consumer journey:
from physical to digital
Table of contents
Executive summary....................................................................................................................... 3
While the advertising industry has made great strides in understanding the digital journeys of consumers,
it has been difficult to observe and analyze their whereabouts and movements in the physical world.
Advanced location-enabled intelligence can act as a bridge between the digital and the physical world –
helping the advertising ecosystem harness a more complete view of consumers, and make sense of and
leverage their location behaviors.
Location intelligence is about much more than simple latitude and longitude readings. The right partner
can gather data about the movements of consumers in specific moments and over periods of time, cross
referencing it with comprehensive data about the environment – stores, malls, restaurants, residential
addresses, landmarks, and places of interest.
Advertisers can observe consumer journeys to within meters, whether indoors or outdoors, as they move
around ever-changing environments. This benefits the entire advertising ecosystem – combining location
intelligence with existing data sets to segment audiences, enable real-time location targeting, facilitate
real-time bidding, measure performance, reduce ad-spend inefficiencies, and improve campaign attribution.
Beyond simple maps, the advertising industry A greater understanding of where consumers have
generally lacks accurate data about the static been, where they are, and where they’re going leads
environment to cross reference with dynamic to a clearer picture of who the consumer is – revealing
location data from consumers’ mobile devices. patterns and enabling predictions. For example, if a
This makes it difficult to answer questions such as: consumer commutes into the center of a city from a
Where do they go? What time are they home? How wealthy suburb every day, they can be assumed to
long does it take them to commute to work? What be an affluent individual. The shops and restaurants
do they like doing on Saturday mornings? What they visit might support this assumption. Similarly,
media do they come across in the day – on their if someone visits a university campus each day and
mobile, laptop, car radio, billboards, beacons in returns to a student hall at night, they might be
stores, on TV. How are ads they saw three days ago assumed to be a student.
on their laptops influencing what they’re doing now?
Location intelligence combined with data sources,
such as social media or mobile apps, can surface
what people visiting certain places are feeling
Budget allocated to geo-targeted and thinking. Machine learning and other artificial
ads is expected to rise from $12.4 intelligence techniques can help analyze and
process all this unstructured data, to then build
billion in 2016 to $32.4 billion in 2021.¹ patterns and predictions.
¹ http://www.geomarketing.com/geotargeted-mobile-
ad-dollars-to-hit-32-billion-within-five-years
Transforming advertising
Location is the only source of data that spans
every activity and media experience of a consumer
throughout the day from what they see on the way to
work, to what they watch on TV at night. And this is why
advanced location-enabled intelligence is transforming
advertising. It acts as a bridge between the digital
and physical worlds – helping you make sense of, and
leverage, all the data you hold about consumers.
2017
but only 74% of those
49% 2018 74% think the data available
is accurate4
7 Location
The big location
Intelligence
opportunity
solutions © 2018
© 2018
HERE
HERE
| here.com
| here.com
Polygons and indoor mapping
Building footprints, and 2D and 3D indoor venue Meanwhile, the best 2D and 3D indoor venue maps
maps, allow precise and accurate targeting, audience for places such as malls, airports, train stations,
segmentation, and campaign measurement rather universities, hospitals and stadiums, offer insights
than relying on geo-fencing, guesswork, or open of consumer location – accurate to within a meter.
sources of data.
You can leverage these technologies to improve
2D Footprint technology offers a representation the quality of your latitude and longitude
of the real-world geometry of places of interest placements, and to feed into your algorithms for
including shopping malls, sports venues, airports, further optimization and enhanced data science.
golf courses and hospitals.
49%
2017 2018
It takes sophisticated use of these technologies to provide accurate latitude and longitude readings on
a map. But a detailed picture of the lives of your target audiences and their environment requires real
world location data.
2D Footprints from HERE provides a clear and Positioning from HERE improves your ability to “see”
precise representation of buildings and outside location throughout the day, as consumers go from
spaces including shopping centers, college cell to Wi-Fi coverage, so you can continue to capture
campuses, airports, golf courses, hospitals, and location data without a cell tower signal. When your
beaches – anywhere consumers might congregate. location signals are lost, enhance the positioning of
Over 86 countries and territories in North America, a consumer by using HERE’s positioning data points.
Europe and Asia-Pacific are covered with high
precision polygons. Visualization Toolkit is a powerful tool for
developing rich visualizations of large sets of
Venue Maps from HERE contains detailed navigable geographically related data. It enables you to
2D and 3D map data and rich content for frequently see your location data presented right onto the
visited indoor and outdoor locations in 87 countries. HERE map, so you can grasp difficult concepts,
Benefit from unprecedented granularity of locations analyze data, gain insights or identify new patterns
including malls, train stations, universities, hospitals, in respective geographic areas.
stadiums, restaurants, lounges, and car parks.
These technologies can inform the entire
Geocoding from HERE translates the text-based advertising ecosystem, across TV, print, outdoor
input of an address into latitude and longitude and digital. Here is how:
10 Location
Introduction
Intelligence solutions ©
© 2018
2017 HERE | here.com
Mapping the consumer
journey: from physical
to digital
Audience segmentation
Use real-world geometry to analyze historic
mobility patterns and build location-derived
audience segments.
Average
• Map the relationship between ad amount
display store visits and purchases of dwell Visit rate
time
• Create actionable insights for
future campaigns
Another reason concerns trust and transparency: Such a transparent and configurable way of managing
people cannot feel that advertising is invasive or privacy is technologically well within the realms of
that they are being followed for the wrong reasons. possibility and may prove to be a valuable tool for the
It is therefore important that the advertising industry advertising industry. In the meantime, the industry
builds consumer trust by helping them know why must continue to implement privacy by design in
their location data is needed and for what it is used. products to ensure compliance with the evolving
Moreover, consumers need to know that their data is regulatory framework as well as industry best practices.
• How many countries in the world do you cover? The heavy lifting
• How do you enable precise segmentation,
You have the opportunity to take the heavy lifting
targeting and attribution?
out of your location intelligence efforts by obtaining
• How many venues do you have mapped? your static location data from a trusted partner. Too
• How many place categories and attributes many companies are wasting resources and budget
do you have? undergoing the hugely complex task of creating and
• Do you have a global set of 2D Footprints maintaining their own static location data (such
(aka Polygons)? as listing places of interest, creating polygons, and
mapping indoor venues) then feeding this data into
• How large is your database of cell phone
their algorithms.
antennae and Wi-Fi access point antennae?
• Do you provide geo-coding and Those that do manage their own static data face
reverse geo-coding capabilities for more the challenge of consistently achieving the pinpoint
insight on your location data? accuracy necessary to open up all the targeting,
• Can you help me visualize my dynamic segmentation and measurement opportunities
data and static data? discussed in this paper.
11
https://www.mckinsey.com/industries/retail/our-insights/how-retailers-can-keep-up-with-consumers
The sheer volume of location intelligence to be Meanwhile, attribution opportunities are only
gathered might seem intimidating. But machine going to grow. Ad-tech companies can already
learning algorithms will increasingly take over log device IDs and find out if a particular user
the number-crunching, pattern-finding and then went on to make a purchase online.
optimizing – finding ways to deliver mutual value Machine learning algorithms will start making
to your business and customers. even more advanced attribution calculations
based on complex buyer journeys.
Machine learning could help to target the device
that will deliver the biggest impact at a certain
time, depending on where someone is and what An inflection point
the data suggests they are doing. Connected cars,
in particular, are going to be fertile ground for The advertising industry is at an inflection point.
advertisers, with a plethora of potential apps that One path leads to a reality in which just a few
require location, and a perfect enclosed, uncluttered corporations have insight into the time-space paths
environment for drivers to consume ads in. of billions of people. Another path leads to a more
open industry, where companies of all sizes have
Paradoxically, location intelligence is set to raise the opportunity to form partnerships that help them
the value of traditional outside advertising, giving monetize their data, find out more about audiences,
brands the opportunity to cut through with bold, meet their needs, and carry on improving products
relevant and personal creative. and services for everyone.