Contact:9777325597

E-mail: ayashkant_mohapatra@rediffmail.com

Ayashkant Mohapatra

Tel No- 9777325597

Email-ayashkant_mohapatra@rediffmail.com

18 years experience with the capability to handle large teams. Out of that, 15 years
experience in Life Insurance domain with expertise in Sales, Operations, Customer
Service, Complaint Management, Quality Check, Persistency, Underwriting, Claims,
Audit HR, Training & people Management. Have worked at 4 leading Insurance
companies & extensively covered all states of East zone, managing large teams. Strong
Process knowledge, where have the capacity to build new processes & implement them.
Seeking a senior role in Operations, Underwriting, Customer Service, HR or People
Management.

PROFESSIONAL EXPERIENCE

From August 2019- Till date

Presently working with Pramerica Life Insurance Co. as Zonal Operations Head (East).

Am based out of Kolkata & responsible for overall co-ordination across support functions including
Human Resources, Branch Operations, Field Training, Field Marketing, Business Reporting and
facilities administration from a regulatory and compliance point of view. Liaiseing with the
Functional heads to drive activities and drive strategic projects across these functions.. Establish
stringent reviews to ensure that field support staff are performing to their assigned objectives and
are aligned on key performance metrics/goals for the channel. Act as the primary manager for the
Zonal Support spocs of functions such as Human Resources, Operations, Training, Marketing,
Reporting and Administration.

From September 2017- Till July 2019

Co-owner of Laxmikanta Mushroom.
Production & Distribution of organic mushroom at Bhubaneswar.

From March 2007 to May 2017--

Worked with Bharti Axa Life Insurance Co. Ltd, as Regional Channel Operations
Manager/Associate Vice President-Distributor & Branch Operations .

Job Responsibility: Some of the core activities included---------

 Acquisition of New Business (Cross sell, Online policies, etc)
 Daily Cash & Chq handling Process & Banking
  Branch Audits (including ISO & Compliance)
 Underwriting & Risk Management
 Claims
 Vendor Management
 Driving Renewal Campaigns
 Managing stakeholders expectations
 SPOC for driving Renewals & managing Policy Kit dispatch process
for PAN India
 Customer Service & Complaints
 Administration of the branch
 Policy Servicing
 Distributions Operations( Agent Licensing)

Achievements---- Got the Quarterly Performance Award thrice (period from July-
Sept.07, Oct. to Dec. 2007 & April – June 2009).

Got the Best Cluster in the country for Reinstatement Campaigns (period from Oct08 to
Dec 08 & from Feb 09 to March 09).

Got the ONUS award in 2014 for outstanding contribution to Customer Centricity, where
I was handling few new projects wrt Customer centricity for PAN India.

Was instrumental in getting Bhubaneswar branch ISO certified.

I am an ISO certified Auditor.

Apart from the core activities, I was responsible for driving the Renewals for PAN India
& was also monitoring the dispatch of policy kits for PAN India.

I was instrumental in implementing the Risk management at all the branches &
minimizing the Claims for East Zone.
Also, played a key role in integrating Risk management & Underwriting.

From June 2006 to February 2007--

Worked with ING Vysya Life Ins. Co. Ltd as Assistant Manager – Customer Service

Job Profile—I was responsible for the supervision of operations department for Odisha
State.
 Supervision of New Business Processing
 Supervision of Policy Servicing
 Supervision of Daily Cash & Chq handling Process & Banking.
From December 2002 to May 2006--
Worked with Bajaj Allianz Life Ins. Co. as Assistant branch Supervisor- Operations.

Job Profile—I was responsible for operations department of Bhubaneswar branch & its 7
satellite offices. All the functions were decentralized at branch
Job Responsibility—
 Looking after the New Business & Underwriting
 Policy Servicing
 Customer Service
 Claims
 Finance & Accounts
 Audit of Satellite/SPOC Offices
 Legal & Compliance Issues
In 2004, got transferred to Surat & worked there for one year in setting up the branch &
its satellite offices.

Achievements---- Got the Excellence Award at Bajaj Allianz , for my work twice in
2004 & 2006.

From February 2002 to November 2002—

Worked with First Flight Couriers Ltd as Branch In charge at Rourkela .
Job Profile—I was responsible for the sales & operation of Rourkela branch.

From January 2000 to February 2002. I was a visiting faculty with Indira Gandhi Open
University(IGNOU) , taking classes for MBA programme & Post Graduate Diploma in
International Business Operations(PGDIBO)

PROFESSIONAL QUALIFICATION
Passed PGDBM in 1999 from Institute of Business Administration & Training (IBAT), KIIT
University, Bhubaneswar with specialization in Marketing & HR.

EDUCATIONAL QUALIFICATION
Passed Bachelor in Arts with Economics (Honours) from Utkal University in 1996.

PERSONAL DETAILS:

Date of Birth : 18/12/1975

Sex/Marital status : Male / Married.
Languages Known : English, Hindi, and Oriya
Date
Place- Kolkata Ayashkant Mohapatra