Genesys University

Genesys Certification Guide

The purpose of this guide is to provide interested audiences with a summary of available
Genesys University certifications and their recommended training classes. Exam study guides
for each certification can be downloaded after logging into your Genesys University account.

Note: Access to google translate as well as any test aids are not allowed in any exam. GCA
PureCloud, GCA – Cloud Administrator and Genesys Certified PreSales (GCPS) are open book
exams and are the only 3 exams where any test aids are allowed (including google translate).

We would like to request that all certification holders update their profile in webassessor.com.
If you work for a partner, you must use the email address from the partner domain for your
certifications to sync to the partner portal. Use of Google/Gmail or any other public email
accounts will cause your certifications not to sync with the partner portal. Please ensure that
your testing profile has the correct partner name and partner Id. We would also like to ask
everyone to opt into the certification email list so that you can receive important future
updates to the certification program.

For further questions, please contact the certification team at certification@genesys.com.

Last Updated on 22nd May 2019

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PureCloud
Note: Genesys Certified Professional (GCP) Certification for PureCloud is obtained by completing the
following three exams (ContactCenter Admin, Implementation, and Reporting). The Prerequisite for GCP is
the Genesys Certified Associate (GCA) Certification.

EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES/ EXAM OBJECTIVES

GCA101-02- GENESYS CERTIFIED ASSOCIATE PURECLOUD
2018 GCA EXAM GUIDE, PURECLOUD LEARNING PLAN
PCP EXAM (OPEN BOOK)
GENESYS CERTIFIED PROFESSIONAL
GCPCL- CCA CCADMIN EXAM GUIDE
PURECLOUD CONTACT CENTER 2019
PURECLOUD CONTACT CENTER ADMINISTRATION
ADMINISTRATION
GENESYS CERTIFIED
IMPLEMENTATION EXAM GUIDE
GCPCL-IMP PROFESSIONAL PURECLOUD 2019
PURECLOUD IMPLEMENTATION
IMPLEMENTATION
GENESYS CERTIFIED
REPORTING EXAM GUIDE
GCPCL- RAA PROFESSIONAL PURECLOUD 2019
PURECLOUD REPORTING AND ANALYTICS
REPORTING AND ANALYTICS

PureConnect
Note: PureConnect Badge Extension
Perpetual or Lifetime Certifications from ININ were no longer valid as of March 31/2019. All PureConnect
certification holders who currently have a certification expiring March 31/2019 or perpetual/ lifetime will
have their partner privileges extended for one year until March 31/2020. Individuals will be sent a digital
badge from youracclaim.com which once accepted by the badge holder, will sync the information to the
Partner Portal. The badge will show your certification as active, but it will still be considered as expired with
extended privileges for one year. We would like to request those affected to renew their certification as soon
as possible. This is being done to ensure that partners are not affected while we allow an additional 12
months grace period for recertification.

EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES

EXAM GUIDE AND PRACTICE QUESTIONS
CIC-101-01 CIC CORE EXAM ADMINISTERING THE CIC SYSTEM,
CONFIGURING CALL FLOWS
EXAM GUIDE AND PRACTICE QUESTIONS
ADMINISTERING THE CIC SYSTEM,
ICCE-201-02 +
INTERACTION CENTER CERTIFIED ENGINEER CONFIGURING CALL FLOWS,
CIC-101-01
INTERACTION CENTER CERTIFIED ENGINEER (ICCE)
BOOTCAMP
EXAM GUIDE AND PRACTICE QUESTIONS
ICCS-101-03 INTERACTION CENTER CORE SPECIALIST INTERACTION CENTER CORE SPECIALIST (ICCS) BOOTCAMP
OR

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ADMINISTERING THE CIC SYSTEM, CONFIGURING CALL
FLOWS AND IC SYSTEM CONFIGURATION AND SUPPORT
EXAM GUIDE AND PRACTICE QUESTIONS
IDCE-101-03 INTERACTION DIALER CERTIFIED ENGINEER INTERACTION DIALER CERTIFIED ENGINEER (IDCE)
TRAINING
EXAM GUIDE AND PRACTICE QUESTIONS
INTERACTION OPTIMIZER CERTIFIED
IOCA-101-03 INTERACTION OPTIMIZER CERTIFIED ADMINISTRATOR
ADMINISTRATOR
(IOCA)TRAINING
EXAM GUIDE AND PRACTICE QUESTIONS
ICHD-101-02 INTERACTION CENTER HANDLEREVELOPER INTERACTION CENTER HANDLER DEVELOPER (ICHD)
TRAINING

PureEngage
Genesys Certified Associate
EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES

EXAM GUIDE AND PRACTICE QUESTIONS

USING PUREENGAGE CLOUD 8.5
GCA8.5-CLA CLOUD ADMINISTRATOR (OPEN BOOK) 8.5 USING AGENT DESKTOP ELEARNING
USING AGENT SETUP ELEARNING
USING AGENT DESKTOP FOR SUPERVISORS ELEARNING

Genesys Certified Professional (Core Exams)

EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES

EXAM GUIDE AND PRACTICE QUESTIONS

FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
GCP8.5-CIV INBOUND VOICE 8.5 CONSULTANT 8.5 FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
FRAMEWORK ROUTING & REPORTING 8.5
ADMINISTRATION

EXAM GUIDE AND PRACTICE QUESTIONS

GENESYS SIP SERVER 8.1 BASICS
GENESYS SIP SERVER 8.1 CORE
GCP8-SIP SIP SERVER 8 CONSULTANT 8.1
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
FRAMEWORK ROUTING & REPORTING 8.5
ADMINISTRATION
EXAM GUIDE AND PRACTICE QUESTIONS
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
GCP8.5-GVP VOICE PLATFORM 8.5 CONSULTANT 8.5
FRAMEWORK ROUTING & REPORTING 8.5
ADMINISTRATION
GENESYS VOICE PLATFORM 8.5 FOUNDATION
GENESYS VOICE PLATFORM 8.5 DEPLOYMENT

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Genesys Certified Professional (Specialization Exams)

EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
WORKFORCE MANAGEMENT 8.5
GCP8.5-WFM 8.5 FRAMEWORK ROUTING & REPORTING 8.5
CONSULTANTS
ADMINISTRATION
WORKFORCE MANAGEMENT 8.5 OPERATION
EXAM GUIDE AND PRACTICE QUESTIONS
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
FRAMEWORK ROUTING & REPORTING 8.5
GCP8-ESV E-SERVICES 8 CONSULTANT 8.1 ADMINISTRATION
ESERVICES 8.5 FOUNDATION
ESERVICES 8.1 DEVELOPMENT
ESERVICES 8.1 DEPLOYMENT
ESERVICES 8.5 ADMINISTRATION
EXAM GUIDE AND PRACTICE QUESTIONS
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5
GCP8-GIM INFO MART 8 CONSULTANT 8.1
ADMINISTRATION
INFO MART 8.5 REPORT ADMINISTRATION
INFO MART 8.5 REPORT DEVELOPMENT
EXAM GUIDE AND PRACTICE QUESTIONS
INTERACTION RECORDING 8.5 FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
GCP8.5-GIR 8.5
CONSULTANT GENESYS INTERACTION RECORDING 8.5 FOUNDATION
GENESYS INTERACTION RECORDING 8.5 DEPLOYMENT
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
FRAMEWORK ROUTING & REPORTING 8.5
INTELLIGENT WORKLOAD DISTRIBUTION
GCP8.5-IWD 8.5 ADMINISTRATION
8.5 CONSULTANT
GENESYS IWD 8.5 DEPLOYMENT
INTELLIGENT WORKLOAD DISTRIBUTION 8.5
DEPLOYMENT
EXAM GUIDE AND PRACTICE QUESTIONS
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
GCP8-COV OUTBOUND VOICE 8 CONSULTANT 8.1
OUTBOUND CONTACT 8.1 FOUNDATION OUTBOUND
CONTACT 8.1 USAGE
OUTBOUND CONTACT 8.1 DEPLOYMENT
SKILLS ASSESSOR 8.5 CONSULTANT – SKILLS ASSESSOR 8.5 COURSE OFFERED BY SILVER
GCP8-SKA 8.5
THIRD PARTY OFFERED BY SILVER LINING LINING
SKILLS MANAGEMENT 8.5 CONSULTANT
TRAINING MANAGEMENT 8.5 COURSE OFFERED BY
GCP8-SKM – THIRD PARTY OFFERED BY SILVER 8.5
SILVER LINING
LINING

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Genesys Certified Developer
EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES
EXAM GUIDE AND PRACTICE QUESTIONS
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
GCD8-DIV INBOUND VOICE 8 DEVELOPER 8.0
INTERACTION ROUTING DESIGNER 8 – PART 1
INTERACTION ROUTING DESIGNER 8 – PART 2
EXAM GUIDE AND PRACTICE QUESTIONS
GCP8-DCR COMPOSER ROUTING 8.1 DEVELOPER 8.1 FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
COMPOSER 8.1 FOR ROUTING DEVELOPMENT
EXAM GUIDE
VOICE APPLICATIONS WITH COMPOSER 8 GENESYS VOICE PLATFORM 8.5 FOUNDATION (GVP85-FND)
GCD8-DCV 8.1
DEVELOPER GENESYS COMPOSER FOR VOICE APPLICATIONS (COMV8-
DEV)
EXAM GUIDE AND PRACTICE QUESTIONS
FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
GCD8.5-SDK PLATFORM SDK 8.5 DEVELOPER 8.5 FRAMEWORK ROUTING & REPORTING 8.5 OPERATIONS
FRAMEWORK ROUTING & REPORTING 8.5 ADMINISTRATION
SDK 8.5 WORKSHOP FOR DEVELOPERS
EXAM GUIDE AND PRACTICE QUESTIONS
GCP-DSN DESIGNER 8.5 DEVELOPER 8.5
DESIGNERS 8.5 FOR DEVELOPERS

Genesys Certified Support

EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES
EXAM GUIDE AND PRACTICE QUESTIONS
GCS8-CTS CIM8 TROUBLESHOOTING SUPPORT 8.1 FRAMEWORK ROUTING & REPORTING 8.5 FOUNDATION
FRAMEWORK ROUTING & REPORTING 8.5 ADMINISTRATION
CIM PLATFORM 8 TROUBLESHOOTING WORKSHOP

Genesys Certified Presales (Partners Only)

EXAM GUIDE CERTIFICATION VERSION RECOMMENDED TRAINING COURSES
GENESYS CERTIFIED PUREENGAGE GCPS PARTNER PORTAL TRAINING COURSES - PUREENGAGE
GCPS8-ISP INBOUND SOLUTION 8 PRESALES INBOUND, CX ANALYTICS AND OMNICHANNEL DESKTOP
8
(OPEN BOOK) TECHNICAL PRE-SALES (REQUIRES PASSING OF EXAM PLUS
COMPLETION OF TRAINING MATERIAL)

Important Certification Documents

Following are the links to access the other necessary certification related documents/ sites.

• Taking a Certification Exam

• Claim your Badge Guide

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• How to provide Badge URL Guide

• Genesys Recertification and Retake Policy

• Certification Community

Note: "This guide changes frequently, instead of downloading this guide, please bookmark the
link and get a new copy when required to ensure you always have the latest edition".

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