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COMM 103 Floyd Chapters Study Guide
COMM 103 Floyd Chapters Study Guide
COMM 103
Study Guide for Chapter 6
Understand the following concepts and terms well enough to be able to answer
true/false, multiple choice, and matching questions about them. When you see the word
“know” below, it connotes a definition, model, or list that contains several parts. When
you see the word “understand,” it means the concepts are a bit more complex. Exam
questions may ask you to identify terms and apply them to hypothetical situations. Good
luck!
Chapter 6
1. Know what listening is
2. Know the myths about listening
3. Understand how culture affects listening
4. Know the stages of effective listening (HURIER model)
5. Know the types of listening
6. Know the common barriers to effective listening
7. Know how to hone your listening skills
Chapter 7
1. Know why we relationships are important in our lives
2. Understand why we choose to form relationships with others (attraction theory,
uncertainty reduction)
3. Understand why and how we maintain relationships (social exchange theory,
equity theory, relational maintenance behaviors)
COMM 103 Study Guide Floyd, 2
Chapter 8
7. Understand the nature of intimate relationships (this includes the dark side box
on obsession and stalking)
a. Know the dialectical tensions
b. Know the ways we manage these tensions (at the end of chapter)
8. Characteristics of romantic relationships
9. Forming and communicating in romantic relationships
a. This includes Knapp’s stages of relationship development and dissolution
b. How couples handle conflict, privacy, and emotional and instrumental
conflict
10. Communicating in families
a. Communication issues in families
b. This includes roles, rituals, stories and secrets
11. Improving communication in intimate relationships
a. This includes confirming and disconfirming messages (six types of each)
b. Four destructive conflict behaviors
Chapter 15
1. Know the appeals or types of proof
2. Understand the different types of propositions
3. Know the organizational patterns
4. Know the logical fallacies
5. Understand the ways you can hone your persuasive speaking skills