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  • Tugas 4 Mo

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    Cynthia Rinjani
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    This document contains a list of 10 questions about various operations management concepts including process strategy, types of processes used to make different products, service blueprinting, process redesign, techniques for improving service productivity, the service process matrix, computer-integrated manufacturing (CIM), process control systems, and competing on different process strategies. The questions ask the reader to define, describe, name, identify, and discuss these important operations management topics.

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    This document contains a list of 10 questions about various operations management concepts including process strategy, types of processes used to make different products, service blueprinting, process redesign, techniques for improving service productivity, the service process matrix, computer-integrated manufacturing (CIM), process control systems, and competing on different process strategies. The questions ask the reader to define, describe, name, identify, and discuss these important operations management topics.

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    13 views2 pages

    Tugas 4 Mo

    Uploaded by

    Cynthia Rinjani
    This document contains a list of 10 questions about various operations management concepts including process strategy, types of processes used to make different products, service blueprinting, process redesign, techniques for improving service productivity, the service process matrix, computer-integrated manufacturing (CIM), process control systems, and competing on different process strategies. The questions ask the reader to define, describe, name, identify, and discuss these important operations management topics.

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    © All Rights Reserved
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    of 2

    TUGAS 4

    MANAJEMEN OPERASI

    1. What is Process strategy ?

    2. descibe the example of each the process strategy !

    3. What type of process is used for making each of the following products ?

    a. beer

    b. wedding invitation

    c. automobiles

    d. paper

    e. big Macs

    f. custom homes

    g. motorcycles

    4. what is service blueprinting ?

    5. what is process redesign ?

    6. what are the techniques for improving service productivity ?

    7. name the four quadrants of the service process matrix. Discuss how the

    matrix is used to clasify services into categories ?

    8. what is CIM ?

    9. what do we mean by a process-control system, and what are the typical

    elements in such systems ?

    10. identify manufacturing firms that compete on each of the four process

    shown in the figure with the tittle “fit of process, volume and variety”

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