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  • Hotels. Homes. Living: January Update

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    Ashwin Kumar
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    The document provides updates on OYO's global business operations. It summarizes that as of the end of 2019, OYO had over 280 buildings across 35 US states and was receiving 30% or more direct transaction demand in major US cities. In Europe, OYO acquired TUI which offers single houses and resorts in Germany, France, and Spain. In India, OYO introduced a check-in experience score and made policy changes to improve partner experience. In Southeast Asia, OYO is the top-rated brand on Booking.com and has over 200 9+-rated properties. In the UK, OYO has grown from 3 to over 200 buildings.

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    The document provides updates on OYO's global business operations. It summarizes that as of the end of 2019, OYO had over 280 buildings across 35 US states and was receiving 30% or more direct transaction demand in major US cities. In Europe, OYO acquired TUI which offers single houses and resorts in Germany, France, and Spain. In India, OYO introduced a check-in experience score and made policy changes to improve partner experience. In Southeast Asia, OYO is the top-rated brand on Booking.com and has over 200 9+-rated properties. In the UK, OYO has grown from 3 to over 200 buildings.

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    10 views28 pages

    Hotels. Homes. Living: January Update

    Uploaded by

    Ashwin Kumar
    The document provides updates on OYO's global business operations. It summarizes that as of the end of 2019, OYO had over 280 buildings across 35 US states and was receiving 30% or more direct transaction demand in major US cities. In Europe, OYO acquired TUI which offers single houses and resorts in Germany, France, and Spain. In India, OYO introduced a check-in experience score and made policy changes to improve partner experience. In Southeast Asia, OYO is the top-rated brand on Booking.com and has over 200 9+-rated properties. In the UK, OYO has grown from 3 to over 200 buildings.

    Copyright:

    © All Rights Reserved
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    of 28

    Hotels. Homes.

    Living

    January Update
    MISSION

    “CREATE QUALITY
    LIVING SPACES”
    Strategic objectives for 2020 and beyond
    Global Business
    Overview
    HOTELS. HOMES. LIVING
    United States

    US Update
    US
    UPDATES

    We are at
    280+ buildings
    across 35+
    states by the
    end of the year
    2019, increasing
    the nation-wide
    reach
    US
    UPDATES
    US
    UPDATES

    Major cities are


    receiving
    30%+ demand
    from Direct
    Transactions
    Channels
    US
    UPDATES

    37% Direct SRN Occ

    TXN DEMAND

    OYO success
    stories
    with 37%-65%
    direct demand OYO Hotel Denham Springs I-12

    65%
    Direct SRN Occ

    TXN DEMAND

    OYO Townhouse Tulsa Airport &


    Fairgrounds
    HOTELS.HOMES.LIVING

    10
    OVH
    UPDATES

    Single House Resort

    Acquired TUI Germany


    (subject to customary
    approvals) - offers
    single houses
    and resorts France

    across
    Germany,
    France and Spain

    Spain
    Source: Company Website; Lit Search; Trust Pilot
    OVH
    UPDATES

    Homeowners
    success
    stories
    India Update

    13
    INDIA
    UPDATES

    Introduced Enables customers to


    “Check In select properties that
    provide smooth
    experience” Check in Experience

    score to further
    empower Encourages partners to

    consumers
    avoid denying check-in
    as it would lead to
    fall in scores
    INDIA
    UPDATES

    Interventions
    made across Transparency on month end
    Financial Settlement
    Improved Engagement with
    Partners

    policies,
    communication Changed Recon Statement
    with all breakups
    Launched Club Red

    plan & ways of


    working to
    improve partner Unclear communication,
    new/grave concerns
    Improved Delight & Trust

    experience
    Further efforts on OYO Partner
    Started hand-holding partners
    Engagement Network (OPEN)

    Partner Concerns Interventions Made


    HOTELS.HOMES.LIVING

    SEA Update

    16
    SEA
    UPDATES

    OYO is #1 in Overall Ratings across SEA

    average overall
    Booking.com
    7.92
    7.68 7.69
    ratings
    across SEA
    OYO PEER 1 PEER 2

    # of Properties 3,300+ 289 1252


    on Booking.com

    As at 24-Dec-2019; Calculated as simple average of overall Booking.com rating across Thailand, Vietnam, Malaysia, Indonesia and Philippines
    SEA
    UPDATES

    OYO’s 9+ rated # of 9+ Rated Properties

    properties 200+

    across SEA are ~4.6X

    ~5x that of both


    peers combined 48

    PEERS COMBINED OYO

    # of Properties 1,541 3,300+


    on Booking.com

    As at 24-Dec-2019; Calculated as simple average of overall Booking.com rating across Thailand, Vietnam, Malaysia, Indonesia and Philippines
    SEA
    UPDATES

    OYO bags the


    title of 4th
    ASEAN – India
    excellence and
    achievement ASEAN-India Excellence and
    Achievement Award 2019 at the
    4th ASEAN-India Business

    award 2019
    Summit and Business Excellence
    Award held in Manila, Philippines

    The ASEAN – India Excellence and


    Achievement Awards
    acknowledges the contribution
    of Indian companies who have
    made significant contributions
    to strengthen bilateral trade and
    investment between India and
    ASEAN member countries
    HOTELS. HOMES. LIVING

    LatAm Update

    20
    LATAM
    UPDATES

    In Brazil,
    we are now
    400+ buildings
    strong
    LATAM
    UPDATES

    In Mexico,
    we stand strong
    with 334
    buildings in
    40+ cities
    HOTELS.HOMES.LIVING

    Japan Hotels

    23
    JAPAN
    UPDATES

    December
    ended with
    5,800+ rooms
    190+ buildings
    70+ cities
    JAPAN
    UPDATES

    Maintaining Overall rating* across Japan vs competitor

    sharp focus on
    customer 8.5 Better
    rating than
    leading

    experience – competitor

    better rating 8

    than leading
    competitor 7.5

    7
    OYO Hotel
    Company 1

    *As of 31-Dec-2019. Booking.com ratings, APA (24 Months average), OYO (Dec MTD)
    HOTELS. HOMES. LIVING
    United Kingdom

    UK Update

    26
    UK
    UPDATES

    We have
    progressed
    from opening
    3 Buildings to
    200+ Buildings
    It is still Day 0!

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