Job Description Relationship Manager

“At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world”
About Oyo
Key.”

OYO, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of

leased and franchised hotels, homes and living spaces. Founded in 2013 by Ritesh Agarwal, OYO initially consisted mainly of budget hotels.

About Oyo in India and Business Over a span of six years, the startup expanded globally with thousands of hotels, vacation homes and millions of rooms in hundreds of

cities in India, Malaysia, UAE, Nepal, China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, and the United
.
States

Position Relationship Manager

Reporting To Area Revenue Head

 Build healthy relationship with hotel owners

 Deliver good hotel owner and customer experience

Job Objective & Key Result Areas  Act as a point of contact for hotel owners for operations support & escalations
 Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
 Handle hotel owner and customer escalations

 Ensuring occupancy (URNs) month on month

Key Performance Indicators  Pay at Hotel (PAH) realization

 Ensuring daily availability of Sellable rooms (DSRN)

Education Graduation/Post Graduation

 2+ years of relevant experience in operations handling, key accounts handling

 Analytical Skills
Experience
 Prior experience in managing cross-functional operations and customer escalation

 Demonstrate high ethical values