Archie Figueroa

Subject Matter Expert for Netflix (7 months)

TaskUs

(+63) 9186782326 | summers.tequila@gmail.com

Experience

18 years of total experience

Jul 2019 - Present Subject Matter Expert for Netflix

(7 months) TaskUs

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 36,500

Provide outstanding customer service on every call, email and chat.

Access customer account and verify account information on every call, email and chat.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Aug 2018 - Jun 2019 Lead Generation Officer for Minetek Australia
(11 months) Cloudstaff Philippines Inc. | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Sales - Telesales/Telemarketing
Role Sales Support Coordinator
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 38,000

Call new leads derived from lists, referrals and advertising programs.
Answer calls and emails that we have gathered.
Follow up with leads who have been contacted in the past
Conduct initial qualification of leads based on brief phone discussion
Set appointments for Sales Manager or Director of Business Development for
program discussion and ultimate goal of closing qualified leads
Use email to correspond with leads to follow up and/or to confirm appointments
Use Salesforce.com to capture information regarding leads as well as facilitate lead flow to
others in the area.
Provide feedback to others in department related to information prospects share that could
be helpful in advertising/marketing as well as our overall programs.

Feb 2018 - Aug 2018 Customer Care Associate

(7 months) VXI Global Holdings B.V. (Philippines) | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level Supervisor / 5 Years & Up Experienced Employee

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 Monthly Salary PHP 30,000

Provide outstanding customer service on every call, email and chat.

Access customer account and verify account information on every call, email and chat.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Jun 2017 - Feb 2018 Customer Care Specialist

(9 months) IQOR Philippines | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 25,000

Provide outstanding customer service on every call, email and chat.

Access customer account and verify account information on every call, email and chat.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Jan 2017 - Jun 2017 Lead Generation / Customer Sales Specialist

(6 months) Office Beacon (Philippines) Inc. | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Sales - Corporate
Role Supervisor/Team Lead
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 25,000

Identifies prospects via telephone, follows up to phone calls when appropriate

Delivers prepared sales talks, based on training that describe RGIS’ products and services
Continually provides feedback to sales management regarding customer needs and
suggestions
Works to obtain names and telephone numbers of potential customers from various industry
sources
Grows account base through outbound cold calling and prospecting efforts
Explains products and services to interested targets
Accomplishes performance metrics
Continually provides feedback to sales management regarding customer needs and
suggestions
Supports company goals and values
Obtains required information and updates all records appropriately

Sep 2016 - Dec 2016 Technical Support Representative

(4 months) Acquire Asia Pacific (Phils.) Inc. | National Capital Reg, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 20,000

Provide outstanding technical support on every call.

Proven ability to learn and apply advanced technical concepts quickly.
Access customer account and verify account information on every call.

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 Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Jun 2015 - Sep 2016 Technical Support Specialist for HP Desktop

(1 year 4 months) Convergys Corporation Philippines | National Capital Reg, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 26,000

Provide outstanding technical support on every call.

Proven ability to learn and apply advanced technical concepts quickly.
Access customer account and verify account information on every call.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Dec 2014 - Mar 2015 Bartender

(4 months) Club Vibe | Central Luzon, Philippines

Industry Entertainment / Media

Specialization Food/Beverage/Restaurant Service
Role Bartender
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 15,000

Prepares all necessary tools and glasses before shifts. Assures that all liquors, liqueurs and
other wines and spirits are available. Make sure that the bar is cleaned before and after work.

Rendering good and quality customer service as well as maintaining open-line communication
with my colleagues and with the top management of the club.

Jun 2014 - Dec 2014 Customer Sales Associate

(7 months) Startek Angeles | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Sales - Telesales/Telemarketing
Role Sales Support Coordinator
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 20,000

Provide outstanding customer service on every call.

Access customer account and verify account information on every call.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Mar 2013 - Jan 2014 Customer Care Support

(11 months) UPS International Inc.

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level 1-4 Years Experienced Employee

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 Monthly Salary PHP 21,000

Provide outstanding customer service on every call.

Access customer tracking information on every call.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Oct 2012 - Jan 2013 Customer Service

(4 months) Ecell Global

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 16,000

Provide outstanding customer service on every call, email and chat.

Access customer account and verify account information on every call, email and chat.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Aug 2010 - Aug 2012 Technical Support Specialist for AT&T U-Verse
(2 years 1 month) Convergys Corporation Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 20,000

Provide outstanding technical support on every call.

Proven ability to learn and apply advanced technical concepts quickly.
Access customer account and verify account information on every call.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

May 2009 - Aug 2010 Customer Service Representative

(1 year 4 months) Iqor philippines | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 15,000

Provide outstanding customer service on every call.

Access customer account and verify account information on every call.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Dec 2007 - Apr 2009 Technical Support Representative

(1 year 5 months) Teleperformance Philippines

Industry Call Center / IT-Enabled Services / BPO

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 Specialization Customer Service
Role Customer Service - General
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 20,000

Provide outstanding technical support on every call.

Proven ability to learn and apply advanced technical concepts quickly.
Access customer account and verify account information on every call.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.

Oct 2006 - May 2007 Technical Support Representative

(8 months) Sutherland Global Services Inc.

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 13,000

Provide outstanding post-sales support on incoming calls.

Proven ability to learn and apply advanced technical concepts quickly.
Access customer account and verify account information on every call.
Provide courteous customer service.
Maintain courteous and positive interactions with customers and co-workers.
Strong attendance is essential to being successful in this position.
Other duties as assigned.

Jan 2005 - Feb 2006 Bartender

(1 year 2 months) Holiday Inn Resort Clark Field

Industry Hotel / Hospitality

Specialization Food/Beverage/Restaurant Service
Role Bartender
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 12,000

Prepares all necessary tools and glasses before shifts. Assures that all liquors, liqueurs and
other wines and spirits are available. Make sure that the bar is cleaned before and after work.

Rendering good and quality customer service as well as maintaining open-line communication
with my colleagues and with the top management of the company.

Jun 2003 - Jul 2004 Bartender

(1 year 2 months) Strings Bar & Restaurant

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service
Role Bartender
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 12,000

Prepares all necessary tools and glasses before shifts. Assures that all liquors, liqueurs and
other wines and spirits are available. Make sure that the bar is cleaned before and after work.

Rendering good and quality customer service as well as maintaining open-line communication
with my colleagues and with the top management of the company.

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 Nov 2002 - May 2003 Banquet Waiter
(7 months) Holiday Inn Resort Clark Field

Industry Hotel / Hospitality

Specialization Food/Beverage/Restaurant Service
Role Restaurant Waiter
Position Level Fresh Grad / < 1 Year Experienced Employee
Monthly Salary PHP 10,000

Doing Banquet Set-ups and services on every function particularly conferences, seminars, and
special occasions.

Rendering good and quality customer service as well as maintaining open-line communication
with my colleagues and with the top management of the company.

Education

2001 Holy Angel University

Bachelor's/College Degree in Computer Science/Information Technology |
Philippines

Skills

Intermediate Technical Support, Customer Care

Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
English 9 9

Jobstreet English Language Assessment (JELA)

Date Taken 18 Feb 2010
Score 34/40

Additional Info

Expected Salary PHP 38,000

Preferred Work Location Central Luzon, National Capital Reg

Other Information
I have gained knowledge on many technical aspects on being a technical support agent both in telecom/mobile phones and
computer concepts.

I have gained comparative as well as competitive knowledge and skills. I am rendering quality customer service as part of my
responsibility as a customer service representative.

With regards to my work experience as a bartender/waiter, I gained comparative as well as competitive knowledge and skills.
I am rendering quality service as part of my responsibility. I've learned standard hotel restaurant procedures and in addition,
I?m applying work ethics.

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 Also, I possess distinct qualities which may best suit me to any kind of job. I'm hardworking, patient, mature, responsible,
disciplined and best of all; I?m a positive kind of person.

About Me

Gender Male
Age 40 years
Address Pampanga, Central Luzon, Philippines
Nationality Philippines

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