ARRANGE ACTION AND CONTINGENCY PLANS ACCORDING TO THE ORGANIZATION

PROTOCOLS / SENA

Arrange action and contingency plans according to the organization

Protocols / SENA
Andrés Fernando Martínez Arenas

27 /4/ 2020
Ficha / 1893483
 Summary

For a tour guide it is essential to learn how to plan a tour and make an action plan, in order to
establish a path-to-follow and help our work-team to follow a guide when we are about to
guide a group. When a foreign visitor pays for a tourism service, the customer needs to be
sure that the time and money will be well invested. Arranging a schedule will give certainty to
the customer, and will give you the control of almost everything during the tour. In other
words when we make an action plan, its easier to realize what things we will need that
includes equipment and materials. We cal also know how many people we are going to
need, that includes number of support guides, and when things should be done.
By this evidence we are going to learn new vocabulary about equipment for outdoor activities,
and how to use it in different environments. We are also going to learn how to arrange and
execute an action and a contingency plan.
we are going to learn about verbs in past and present progressive which are important tenses
when we are getting new skills to improve our speaking and listening.
 Table of Contents

1 Introduction

2 Summary

3 Table of contents

4 Objectives

5 Tour – Five Cultural Spot in Armenia

6 Map / route into the city- five cultural spots

7 Pictures of the five cultural places

8 Cybergraphy
 Objectives

● To learn strategies about how to plan a tourist tour in our city

● To know how to establish a path-to-follow in order to help my work-team when I am leading

a group

● To develop leading skills in order to control almost everything during a tour.

● To arrange action and contingency plans according to the organization protocols.

● To lead groups that include different people and different interests

● To expose a clear and accurate information about places and history

 Tour – Five Cultural Spots in Armenia. Let’s begin our tour :
Armenia is the capital of Quindio Department . It is one of the main centers of the national
economy and of the Colombian Coffee Growing axis. Armenia is well- known today for its
coffee and flowers and has been recognized as a very influential city in South America
because of flowers and coffee. It is located in the most important coffee region of Colombia.
Armenia is located in the heart of the coffee area and with an extension of 250 km2, it is the
center of all the commercial and tourist activity that is generated in the environment.
The coffee is more than a product here, is an issue that involves a whole culture around it
and in a way this attitude motivates its people to have a better city
The organization of the streets, parks, buildings, commerce and specially the kindness of the
citizen are unique in the Country. The ability of the community, their strength and above all
their love for this land allowed them to preserve this beautiful area of the country throughout
history.
Armenia is nowadays the result of a common effort by authorities and people to make the
place a friendly city with identity and a sense of belonging. This is evident by the cultural
heritage, the architectural attractions and the all tradition behind the coffee
The weather is really cool and calm most of the time, with temperatures between 21 and 16
degrees. Two rainy seasons are identified from March to May and from September to
November; while January, February, June and July are the most sunny months, when the
temperature sometimes rises above 24oC
By the strength of the citizen and the growth of the city, the politician and poet Payanés
Guillermo Valencia Castillo called Armenia the miracle city. A name that describes the magic
of this beautiful land.
Now let’s see more about the History of Armenia
After the plundering of the treasures and the extermination of the ancient Quimbaya tribe
through the Spanish colonization , a new time began when the rise of antioquean
colonization came to the region. Those travelers had already founded villages like Salento,
before being here. One of those visionaries was Jesús María Ocampo, also known as
"Tigrero" due to his love of hunting jaguars, known locally as tigers. He paid one hundred
pesos in gold coins to Antonio Herrera, a farmer who had a big extension of the land around.
The idea was to build a Fonda, or a trade center, not only for himself but also for other
colonists who came from Salento, Antioquia, Manizales, and areas surrounding the Quindío
River and La Vieja River.
These new residents through the leading of Jesús María Ocampo formalized the creation of
the new town on 14th October 1889, approved by the Council of Salento in August 15th
1890. The city was going to be called Villa Holguín, in honor to the Colombian president of
that time, Carlos Holguín Mallarino. However, the proposal was rejected, and the name
Armenia was considered and approved in November 30th 1889. Experts believe that the city
was renamed in honor to the people who were murdered by the Turkish Ottomans in the
Armenian massacres / western Asia between 1894 and 1897.
Now Its time to describe you some of the landmarks of Armenia Quindio- The miracle
City

●This is the first part of the schedule / first cultural spot- the CAM building/ San Francisco
Church and Plaza “La Quindianidad “

● Road to the point, you can now see the Avenue “Los Camellos” one of the most important
streets in the town. After the terrible earth quake that almost destroyed Armenia in January
the 25th, 1999, new buildings, streets and neighborhoods appeared, The avenue Los camellos
was one of them.

Hotel Palma Verde Tourist group - South hospital Avenue “Los Camellos”

● Let’s turn left please . And now you will see The old Armenia train station that was built
between 1927 and 1930 . The building was also used by the National Railroads of Colombia
as a special storage and to keep some archives. This station was declared a National
Heritage by the National Council of Monuments in 1989. The place is no longer a train
station, but its a public library . The Old train Station is one of the most symbolic
constructions of Armenia specially by its republican architecture style.

Old Train Station Street 18th/Center avenue

●Let’s stop here for a moment and please have a look at the beautiful “ Plaza de la
Quindianidad” and the Cam Building. Both cultural spots have the same connection with the
history. One of the changes after the earthquake was the place in where the main gallery
was operating since December 1939. The republican building of the gallery was destroyed ,
and a New Central Plaza was built. This place was called La Quindianidad in honor to the
pride for this land.

Plaza de la Quindianidad Main square / On your right CAM Building

San Francisco Church
●Behind you …. The building of the Municipal Administrative Center -CAM in Spanish which
is the place in where the mayor and all his staff try to have control over the city.

Guide and the group Municipal administrative center / CAM Pathway to the CAM Building

●In front of you the San Francisco Church that was built in 1929. It is the most important
religious architectural construction that the city has. In the beginning it was a small chapel and
then a convent. In 1937, the Franciscans occupied that chapel and began the building of a
new temple in the same place. This one was opened in 1949.
The temple is of Romanesque style with materials brought from Tuluá, Cartago and
Caicedonia . This old church has been a place connected to the religious activities and to
the cultural heritage. Next to the temple you can see the convent of San Francisco de Asís,
built around the same time with similar technical specifications.

Visitors taking pictures San Francisco Church The Covenant San francisco

● Now Its time to go to our second cultural spot……so please everybody on board !
on your left you can now see the street 15 which crossed the center of the city. To your right
and left you can now see the most important trade center of Armenia , in where you can find
clothes, different shops and restaurants…… most people come here if the idea is to buy a
beautiful gift with a better price …. bargain and offering are everywhere !

The Group were getting on board …… Next station – Main Square- Plaza Bolivar and Avenue 18 – street 15 / Center
Monument to the “Esfuerzo”
● Now it is time to walk around the main square / Plaza de Bolivar – we are going to get out
the bus ………...The Plaza Bolivar was the First main square into Armenia. In 1930 it was
made by legal statement as a tribute to the Liberator of Colombia, Simón Bolivar. The first
citizens considered it as a meeting place, then the place became a trade center to
interchange supplies. According to some experts this was the first social place into the city , in
other words la plaza Bolivar has been seen as the beginning of Armenia city.

Arrival to the Plaza Bolivar Main Square- Plaza Bolivar Central area / Bolivar Plaza Main square-plaza Bolivar
The cathedral Immaculate conception Aerial view

● The Plaza de Bolivar in Armenia is a civic and reference point for everyone. It is the place
for special social meetings and celebrations . It is where the government, the Church and
the police department join their efforts to build up a better city every day. Different institutions
such as schools and universities enjoy this place with activities that have connection to the
history of the department . It s also common to see artistic and musical activities.

● our first station into this cultural spot will be the Cathedral Immaculate Conception

● The history of this temple dates back to 1892, when the priest Jose Ignacio Pineda
celebrated the first Eucharist there, which opened the way to religious meetings in the place.
The Proximity to the most popular trade center provided a good atmosphere to begin the
evangelism there. In 1902 it was officially accepted as the vice- parish church of” La
Inmaculada”.
In 1906 the construction of the New church made with bahareque began. The building was
completed in 1927. Three years earlier, in July, 4 th 1924, it was established by official decree
as a parish church , by Monsignor Tiberio de Jesús Salazar Herrera. Its first parish priest was
the priest Vicente Castaño. In 1953 it was called “ La Inmaculada Concepción” , by request of
Monsignor Jesús Martinez Vargas, who was the first bishop of Armenia.
In 1966, according to the history, the building of banqueter was destroyed and the
administration of that time decided to built a new one with a modern style. It was finally
reopened in 1972 as The Cathedral of Immaculate Conception.
●The Monument – al Esfuerzo which translates in Spanish -The Effort-
Its a 28 meter sculpture designed by the Colombian artist Rodrigo Arenas Betancur in 1978.
The sculpture highlights the establishment of the city and the Antioquian colonization that
made it possible. This monument is inspired by the painting Horizons - Horizontes - designed
by the Antioquian artist Francisco Antonio Caro. His work is represented by two farmers who
point to unknown land in the horizon, where they hope to colonize. The sculpture represents
the strong confidence and will of these first inhabitants who arrived to this land to start new
lives with their families, searching for news options of survival and getting away from the
civil wars that affected the north of the country during the 19th century.

Monument to Effort man and woman pointing to the horizon The sculpture Al Esfuerzo- Center
which translates “al esfuerzo” in Honor to the painting horizons by Francisco Antonio Caro

● Behind of the sculpture …. in front of you …. It's the tallest building in the city. It was built
in 1982 and reopened in 2003 after the earthquake. Its a 14,800 square meter construction,
it has 19 floors, a low level and 2 basements. One of its walls has a mural "La Epopeya del
Quindío" by the master Antonio Valencia, where he recorded the most prominent and popular
characters in the history of the department. On your left the headquarters of the
Departmental Assembly. The place in where politicians meet and make important decision
leading to a better city to live in.

Headquarters of the local Departmental Assembly Aerial view 3 different cultural spots/ The Plaza Bolivar
Administration the monument to effort and the cathedral the immaculate
conception / behind the tallest building of the City -Assembly
● Now its time to go to the Quimbaya Museum of Gold. Everybody on board please.
Itinerario / Parque Sucre/ Carrera 14- Avenida Bolivar / Museo del Oro Quimbaya

On your left, one of the most important universities into the city, the university
“ Gran Colombia” . In front of you , the Shopping center Unicentro , a popular social place ,
specially for those who wants to enjoy a nice time with friends. On your right , “The
Fundadores Park” a Natural area in where all citizen enjoy the condition of the weather or
simply a relaxing time among trees and nature.

The group was getting University Gran Colombia Shopping Center Unicentro Fundadores park
on board

● The Park “Los Fundadores” is a beautiful park with a well-kept garden located in the north
of the city . It was opened in 1963 as a symbol to the colonists who arrived and brought the
progress to this land . In honor to their effort a monument is located in the middle of the park.
The symbolic and original monument designed by Roberto Henao is basically an axe cutting
a piece of wood which symbolize the work and the effort during the arrival of the new
colonizers. The place is a very social and cultural spot , specially for students and young
people who enjoy musical activities

Monument in Honor to Fundadores Park Aerial view / fundadores Park Fundadores Park
The founders of the city Natural area Social and cultural area
● On your right, the Quimbaya Museum of Gold. So please lets get out the bus. Now lets walk
and turn left please. By this way please….. The Quimbaya Museum is a building designed
by The Colombian architect Rogelio Salmona. The Museum displays an important collection
of precolumbian artcrafts, about 390 gold objects, 104 pottery, 22 stone sculptures, some
carved woods, and other issues from the precolumbian Quimbaya Civilization. One of the
most important pieces is the gold Poporo, a traditional object basically to chew coca leaves.

The group was getting Entrance / Quimbaya Quimbaya Treasure Gold Poporo
out of the Bus / Entrance Museum of Gold Quimbaya Museum of Gold Quimbaya Museum of Gold

● In July 1986 the Bank of the Republic opened the Quimbaya Museum by first time. How
ever in 1997 the Bank began a process of renewal. The Idea was to reopen in 1999 but one
of the terrible effects of the earthquake was the delays in some works . In 2003, the scientific
and technical team of the Gold Museum and the different areas developed the process of
designing and the Museum reopened in December, 5th 2003.

Aerial view Pottery and stone sculptures Gold Object Collection Gardens and native fruit
Quimbaya Museum Collection trees

●The building is a modern brick construction. According to the experts the principal material is
Terracotta , a type of clay hardened in the oven . The Museum includes elegant rooms and
outdoor gardens, a collection of trees, some of them are native fruit trees and industrial
plants used by ancient communities. The Quimbaya museum of Gold provides an important
place for children and young people. it was specially designed for those who want to have an
incredible experience between history and legacy
6/ Map / route into the city- five cultural spots
 7 ) Pictures of the five cultural spots
#1
The Main Square / La Plaza de la Quindianidad: One of the
changes after the earthquake was the place in where the main
gallery was operating since December 1939. The republican
building of the gallery was destroyed , and a New Central Plaza
was built. This place was called La Quindianidad in honor to the
pride for this land

#2
The San Francisco Church: This symbolic construction was built
in 1929. It is the most important religious architectural
construction that the city has. In the beginning it was a small
chapel and then a convent. In 1937, the Franciscans occupied
that chapel and began the building of a new temple in the same
place. This one was opened in 1949.

#3
The Cathedral Immaculate Conception: The history of this
temple dates back to 1892, when the priest Jose Ignacio Pineda
celebrated the first Eucharist there, which opened the way to
religious meetings in the place. The Proximity to the most popular
trade center provided a good atmosphere to begin the evangelism
there. In 1902 it was officially accepted as the vice- parish
church of” La Inmaculada”.

#4

The Monument – al Esfuerzo- Its a 28 meter sculpture designed

by the Colombian artist Rodrigo Arenas Betancur in 1978. The
sculpture highlights the establishment of the city and the
Antioquian colonization that made it possible. This monument is
inspired by the painting Horizons - Horizontes - designed by the
Antioquian artist Francisco Antonio Caro.

#5

The Quimbaya Museum: Its a building designed by The

Colombian architect Rogelio Salmona. The Museum displays an
important collection of precolumbian artcrafts, about 390 gold
objects, 104 pottery, 22 stone sculptures, some carved woods,
and other issues from the precolumbian Quimbaya Civilization.
One of the most important pieces is the gold Poporo, a traditional
object basically to chew coca leaves.
 8) Cybergraphy

1 https://www.turismoquindio.com/municipios/armenia/- Turismo en el Quindio - Tourism in Quindio

2 https://www.tripadvisor.co/Attraction_Review-g319823-d7751522-Reviews-
Parque_de_los_Fundadores-Armenia_Quindio_Department.html – Historia of Fundadores Park

3 https://www.tripadvisor.co/ShowUserReviews-g319823-d7751522-r563883947-
Parque_de_los_Fundadores-Armenia_Quindio_Department.html History of Fundadores Park

4 http://www.uff.travel/informacion-local/armenia/atractivos-turisticos – Cultural spots in Armenia

5 https://www.cronicadelquindio.com/noticia-completa-titulo-efren-fernandez-varon-el-
creador-del-arte-tierra-cronica-del-quindio-nota-118844 News paper/ History

6 https://www.elquindiano.com/especiales/10/reportaje-el-terremoto-tumbo-la-plaza-de-
mercado-de-armenia-pero-no-su-entorno-social-deprimente Earthquake in Armenia / article