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© 2017 The 7 Effect
2 © 2017 The 7 Effect www.the7effect.com
Welcome to Mastery
“I fear not the man who has practiced 10,000 kicks once,
but I fear the man who has practiced one kick 10,000 times.”
Bruce Lee
It’s an honour and a privilege to be sharing this journey with you, the journey of mastery is one that very
few embark on, yet it is one that will reward you like nothing else. Giving yourself the opportunity to hone
in and focus your energy into a high-value area is one you will thank yourself for many times over. Mastery
is the move from being a generalist to becoming a specialist. You will go deep to master a few critical skills
and find freedom as you ditch all the things that don’t work.
Mastery is about expansion, growth, and simplification; it is not about pressure or perfectionism. The growth
will come not from working harder or longer, but from thinking smarter and being more focused. You will
learn what your priorities are and you will find inner peace, along with a sense of self-trust as you become
more self-actualised. This is a type of confidence held with self-love and self-respect, never to be confused
with arrogance that comes from ego and fear.
Security Satisfaction
Harder Smarter
More Less
Complexity Simplicity
Ego Love
Problem Solution
Knowing Learning
Certainty Curiosity
Doubt Confidence
Confusion Clarity
Anyone who wants to lead, direct and influence people to help them get from where they are, to where they
want to be must learn how to communicate as a coach. At The 7 Effect we believe the single most important
skill for a leader to master is the art and the science (yes it is both an art and a science) is coaching.
COACH – the process of transporting a person from where they are to where they want to be.
Before we begin down the path to mastery let’s first get clear on your purpose.
3. And why do you want that? What will that give you?
4. And still let’s go a bit deeper – what will that give you?
2. How many of the levels can you name from the hierarchy? Can you draw the model?
4. What is the difference between the conscious and the subconscious part of the mind?
5. Does the human brain default to the positive or the negative naturally?
6. When working with a client what type of mindset must you adopt as a coach?
7. Who developed the 7 Neurological levels? And what are the 7 levels?
8. When working with the unconscious, what are the three key areas you need to explore?
9. There are two categories of emotions on the ladder of emotions – what are they?
The most important thing to note here though is the coach does not change lives… let’s just repeat that so
we can really get it clear – the coach does not change lives.
The role of a coach is to be a facilitator, think about sport, the coach does not win the game, the coach does
not even play the game. The coach stands on the sideline and facilitates the process. Your role as a coach is
to be neutral and facilitate change – the worst thing you could do is go and get a “god complex”.
1. It is not about me
4. It is not about me
7. My role is to be a learner
8. It is not about me
Environment:
Describe the environment you currently coach people in, what is it like? What works well and what
could be better?
Behaviours:
How do you currently behave as a coach? Do you spend more time talking or listening? Are you present
or does your mind wander? How else do you behave?
Skills:
What skills are you confident with? What skills would you like to improve?
Values:
What matters most to you as a coach? What do you value about the role of a coach, or about the
opportunity to coach others?
Beliefs:
What do you hold to be true about yourself? Do you have any limiting beliefs about yourself or about
people in general?
Identity:
How would you describe your personal identity as a coach?
Purpose:
Do you have a strong sense of purpose as a coach? Are you on a mission to achieve anything?
These are interesting statistics and after years and years of working in the corporate world delivering
leadership and team building training we can confirm those figures do reflect real life. Depending on what
type of coach you are will depend on if you end up coaching more of the 10% or the 90%. Either way, a large
part of your role is going to be helping people go where they either consciously or unconsciously resist
going.
Questions:
Where do you get your inspiration from?
Martin Seligman the “God father of Positive Psychology” and Shawn Achor the “Happiness Guy”.
As a coach, you can never take anyone beyond your own beliefs so you will need to understand how to
identify individual’s natural strengths and weaknesses. There are a variety of high-quality tools that you can
access for free and you can have your people take them before they meet with you. The process alone will
give them a greater sense of self and a deeper understanding of who they are. This way you can be adding
value before you even begin your face to face coaching!
Human Metrics
DISC
Strengths
Think back on your life, list the 5 things you are proudest of?
1.
2.
3.
4.
5.
1.
2.
3.
How will you ensure your personal hand brakes don’t stunt your
growth or the growth of the people you coach?
In the book Outliers, author Malcolm Gladwell suggests that true mastery requires 10,000 hours of practice.
Break that down and that would mean that if you spent 40 hours per week (which equates to a full-time
job) it would take you approximately 5 years to achieve mastery… that’s also giving you the standard week
weeks holiday a year. Mastery is about practice, about discipline and about emersion. You will need to foster
a natural intrinsic desire to learn all there is to know about topics like success, leadership, human behaviour,
psychology, and achievement.
Based on what we have discussed today and your previous coaching experience what would
you list as the basic coaching principles or fundamentals?
Area Purpose
Specific Ensure the goal is focused and specific rather than general and broad.
Relevant Check for ecology and ensure the goal is right for them.
Agreed Ensure the goal is aligned with other relevant people or situations.
General goal:
Now working in pairs coach each other to ensure the goal becomes SMARTA.
SMARTA Goal:
Once you understand the different models you start to understand that real mastery is about letting the
model sit in the background rather than having to follow it step by step. The purpose of this program is to
remind you of the fundamentals and then give you the tools to go beyond by developing your understanding
around human behaviour and psychology.
T-GROW Model
W ••
••
Which option is the way forward?
What will you commit to doing?
Way •• How will I know you have taken action?
Forward
Emphasis is the commitment to act!
Active listening is really about being 100% present and then checking that you understand by modelling
back to the other person rather than listening and establishing your own interpretation.
Working in pairs, both think of a personal story from your childhood, then take it in turns
to practice listening, as you do also become aware of your inner dialogue. One person
‘tells’ and the other listens, in the role of the listener, just notice what you notice. Check in
with yourself, are you making assumptions, are you creating meaning, or are you trying
to become a mind reader ?
Your ability to ask great questions is really what will determine your effectiveness as a coach. If you can
replace all levels of judgement, assumption, meaning and mind reading with a genuine and open curiosity
you will be able to go far deeper and connect with the unconscious mind at a level that most people will
never do.
The most effective questions you can have are the simplest questions, and remember a question can be
implied by body language and tone.
Is that true?
Says who?
Which people?
You should never make false claims or make promises you cannot keep. At the end of the day, the individual
is responsible for their life, their decisions, their thoughts and their behaviours. Your role is to work with
them to facilitate change if and when they desire change.
Your role is not to impose your views, values or ideals on anyone else.
1. The client gets to establish the focus and agenda for the session
Coaching is not therapy, we are working with emotionally stable and mentally healthy people so treat
them as such. Your role as a coach is not to create a warm and fuzzy feel-good space. Your role is to
facilitate growth to expand a person’s comfort zone and take them places they have not yet reached.
Emotions are nothing to be afraid of, sometimes emotions will be released, always hold compassion and
remain neutral.
Everything you discuss with your client should remain confidential unless otherwise agreed.
Imagine you have been working with a client for three months and you have worked together
to help them achieve their goals and expand to a greater level of potential.
How do you hope they might feel? How would you like your client to describe their experience?
Coaching Mission:
Coaching Values:
Coaching Measures:
2. V.A.K. Cues
To turn the volume up on our sensory acuity we observe what is going and then check for validity. Remember
our goal is not to make assumptions or mind read but instead, observe and check for congruency.
When working with an unconscious mind there are three key areas we look to explore.
1. Physical – where in the body does the person feel their experience?
When you are coaching someone who has a sense of feeling like there is a barrier, or obstacle before
them, or even if someone is achieving great results, all we want to do is help that person understand HOW
(remember it is the HOW, not the WHY) they are doing that. The HOW is simply the combination of physical,
mental and emotional. If you can facilitate another person being able to tune into their unique experience
in these three key areas, you can often help them overcome and even redesign a better response.
The other thing we want to be aware of is metaphors. Often people will describe something to be “like”
something. Perhaps a client is telling you that they struggle to get their message across to their team and
they might say “it’s like bashing my head against a brick wall”. Well right there in that sentence the person
has given you a wonderful clue – their personal representation system has communicating with their team
as something painful and useless. Unless we can help them change their representation then chances are
no matter how many SMARTA goals and accountability tasks the person signs up for, chances are they will
always drift back to their old patterns of behaviour.
Visual
Audio
Kinaesthetic
(Olfactory)
(Gustatory)
The diagram below outlines the eye cues for a commonly ordered right handed person. You should test for
congruity when using eye cues to draw out information and remember there are always exceptions to every
rule.
Even the adoption of the NLP Presuppositions can assist you to expand your own beliefs and become more
patient, open, compassionate and aware as a coach.
People make the best choices they can given the resources they have
The person or element with the most flexibility in a system will always
have the most influence.
Whilst you could debate the exact percentages and accuracy of detail all day long, the fact remains body
language is worth paying attention to. For more information on the power of body langue and our primal
instincts in relation to body language you might like to explore the work of Social Psychologist, Amy Cuddy.
Amy’s work is mainly centred around what she calls “Power Poses” which is also in-line with teachings by the
big guy Tony Robbins.
In simple terms, our body and our mind are linked so as a coach you will need to be aware of the body
language being displayed as sometimes the most effective path to change a mind is by changing the body.
Experiment:
Stand up and look up straight, hold your head high, shoulders back, breathe deeply and let your chest
expand forward. Now put your hands on your hips.
Now look down at the ground, hunch your shoulders, lean forward and frown allowing your mouth to turn
down.
Metaphor:
Joy
Love
Reason
Acceptance
Willingness
Neutrality
Courage
Anger
Desire
Fear
Grief
Apathy
Guilt
Shame
As you begin to work with clients as a coach you will turn up the volume on your sensory acuity and you will
start to hear their words differently. You will soon learn that by tuning into their language you may be able
to find levers for change, just like the shift from “I can’t” to “how can I?”
The Meta Model is a tool for listening and getting beneath a person’s words to tune into their beliefs,
representations and experiences of the world. We are bombarded with over 2 million bits of information
every second, and because the unconscious mind is like a super computer it has the capacity to process
billions of pieces of information per second.
However, the conscious mind can only handle 5 – 9 pieces or chunks of information at any given time.
Generalise
Delete
Distort
Because we cannot process everything that is coming at us we will automatically generalise, delete or distort
information based on our current experiences and beliefs.
D
e I’m not sure About what?
l
e Nobody says that Really nobody?
t
e
I can never get it right What prevents you?
It’s very natural for us human beings to get caught up in our own mind, thinking we know best or that we
can predict what someone will say or should say. As a coach, your role is to stay neutral and keep it clean
as much as possible. It can be surprisingly challenging, particularly when you think the answer is on the tip
of your tongue!
By keeping your language clean, you can maintain strong rapport, if you become too suggestive and put
words into a client’s mouth that are not congruent with their own experience, you will quickly break rapport.
“I feel like I am going to burst, it’s like all this energy to go after my goals is welling up inside me.”
NOTES:
Remember one of the NLP Presuppositions – every behaviour has a positive intent. Well, even your own
judgement has a positive intent. It is connected to your own unconscious fear and means really in a pragmatic
sense, it is nothing more than a protective measure. The problem with these types of protection mechanism
is they can also stunt us and our clients from growth.
The simple fact is, it is not your job to rescue, to save, or even to support your clients. Your role as a coach
is to facilitate growth. That means you will need to challenge and stretch the people rather than defend and
protect them.
A very effective way to let go of your need to rescue people… believe it or not… is to simply suspend all
judgement and remain curious.
What if the scenario was slightly different and we replaced some of the words?
Do you have any unconscious bias? Studies report that we all do, they are not easy to let go of, and they
are often very subtle, be mindful, and know that your role is to be a mirror, not a night in shinning armour.
Coaching others toward growth requires constant growth from within, the more you grow the more you
can grow others. The first discipline as a coach is to learn something new every day. Devour high-quality
content from thought leaders and other masters of their craft, they don’t all have to be master coaches, in
fact, a coach can learn a lot from a master in martial arts, a master artist or a master bullsh*t artist! We can
learn from everything, and when we have the ability to see patterns and connect the dots we can gather
information and metaphors that will bring new layers and depth to our craft.
Every great story and every great journey have a beginning, a middle and an end. Think about the journey
you will be taking people on. How will you design it?
Beginning
How will you engage and
get buy in?
Middle
What formula(s) will you
design to add substance
and weight?
End
How will you provide
closure?
2. How many of the levels can you name from the hierarchy? Can you draw the model?
4. What is the difference between the conscious and the subconscious part of the mind?
5. Does the human brain default to the positive of the negative naturally?
6. When working with a client what type of mindset must you adopt as a coach?
7. Who developed the 7 Neurological levels? And what are the 7 levels?
8. When working with the unconscious what are the three key areas you need to explore?
9. There are two categories of emotions on the ladder of emotions – what are they?
Environment
Behaviours
Skills
Beliefs
Values
Identity
Purpose
Theme Check
1.
2.
3.
4.
Goals
5.
6.
7.
(Maximum of 7)
Reasons
Initial
Actions
Date.............
Process:
Actions:
Date.............
Process:
Actions:
Date.............
Process:
Actions:
Date.............
Process:
Actions:
Date.............
Process:
Actions:
Date.............
Process:
Actions:
You
Vision Mission
What can you see…? Who will you be…?
Values Measures
What matters most to you? How will you hold yourself accountable and
(Use the sheet on the following page to measure your own success?
identify 3 – 7 core values)
Your Organisation
Vision Mission
What can you see…? Who will you be…?
Values Measures
What matters most to you? How will you hold yourself accountable and
(Use the sheet on the following page to measure your own success?
identify 3 – 7 core values)
Values Measures
1. Love 1. Feedback
2. Honesty 2. Referrals & repeat work
3. Vitality 3. Online analytics
4. Creativity 4. Personal goals
5. Adventure 5. Client outcomes
6. Growth
7. Contribution
Values Measures
1. Resilience 1. Feedback
2. Wellbeing 2. Referrals & repeat work
3. Growth 3. Business targets
4. Courage 4. Monthly leadership & life goals
5. Contribution 5. Client outcomes
6. Fun 6. UP Tracker
7. Time 7. KPI’s in our Strategic Plan
Living“You&areLeading Above
responsible for your the
life, you cant keepLine!
blaming someone else for your dysfunction.
Life is really about moving on.”
- Oprah Winfrey
Open/Growth
Constructive
Satisfaction
Proactive
Ownership
Accountability
Responsibility
Needs Focus
Thoughts
Mindset
Actions
The Line
Blame
Excuses
Denial
Closed/Fixed
Defensive
Reactive
Security
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