1.

Dear Sirs
We are writing to inform you that the consignment of 200 refrigerators coded M2024,
100 big-sized washing machines coded 4488 and 500 19-inch color TVs under the order
No.2072 carried by the MV Carl Maxstart arriving at Hai Phong Port on 19 th November ,
20.. is a damage condition.
Upon the arrival of the goods at the port, surveyors from VinaControl were invited to
inspect the goods and their Survey Report showed that the actual shipment contains 190
refrigerators, making a shortage of 100 units; 440 color tvs and 60 black & white tvs not
ordered; making a shortage of 60 units; and 100 refrigerators, two cases broken beyond
repair.
As we are in urgent need of the goods to make delivery to our customers, we would like
to propose some solutions as follows;
1. As for undelivered refrigerators, we would purchase them from another supplier in
Thailand at your expense
2. As for televisions, we would like you to send the replacement for 60 wrongly-
delivered TVs as soon as possible but not later than …Regarding 60 plack and
white TVs, we offer the following suggestions at your disposal as follows:
+ accept a 30% discount
+ let us dispose them at the highest price possible
+ send s.o to pick up them
We are pleased to enclose a Survey Report, bill of lading, commercial invoice, ROROC,
COR, CSC and packing list as an evident for our complaint for your reference.
We are afraid to tell you that we will be forced to look for another supplier of the goods
can not reach us until the above deadline.
We look forward to your early satisfactory solution.
Yours faithfully

Encl: Survey Report No…

ROROC
CSC
 COR
Bill of Lading
Packing List

2.
Dear Sirs
We are writing to inform you that the consignment of 150 water heater Heaterna 191VA
under the order No. 2315TL carried by MV Hau Giang arriving at Sai Gon Port on 25 th
June, 20.. is in a damage condition.
Upon the arrival of the goods at the port, surveyors from Vina Control were invited to
inspect the goods and their Survey Report showed that the actual consignment contains
136 units, making a shortage of 7 cases, 2 units each, marked from 8-15, totaling 14
units. Of the 136 units delivered, 4 units are not Heaterman 191VA but 191 WH not
ordered and 2 units are broken beyond repair. The consigment also contains 4 191VL
heater not ordered.
As we are in urgent need of the goods to complete our sales to local customers, we would
like to propose some solutions as follows:
1. We would like you to send us the undelivered goods of 14 units and the
replacement for 4 191WH not ordered and 2 broken units, totalling 20 units as
soon as possible, but not later than…
2. We will purchase the goods from another supplier at your expense if they can not
reach us within 45 days from the date of this letter.
3. As for 4 191VL water heaters, we are prepared to dispose them at the highest
possible price if you let us know your prices. Otherwise, please give us your early
settlements
We are pleased to enclose a Survey Report, ROROC, COR, CSC, B/L, packing list
and commercial invoice as an evident for our complaint for your reference.
We are afraid to tell you that we will be forced to look for another supplier if the
goods can not reach us until the above deadline.
We look forward to your early satisfactory solution.
Yours faithfully
Encl: Survey Report No…
ROROC
CSC
COR
Bill of Lading
Packing List

3/
Dear Sirs
We are writing to complain about the consignment of a concrete pump B3500 HDR-20 at
the cost of $ 200,000 under the contract No. TL.9.3.0.92/00 which is to be delivered on
15th April at the latest at Saigon Port. Today, it is 7 th May 20.. and we have not received
any advice note concerning the machine ordered.
According to our negotiations in the contract and previous correspondence about the
purchase of this machine, we did make it clear from the very beginning that our principal
is a construction company in charge of repairing and expanding a maternity hospital in
Hoc Mon district. This project was planned to start in May, 20… and they would be
unable to carry out their construct without this machine.
The separate contract between us also clearly states that we have to rent another machine
to ensure the construction progress in case late delivery occurred. Therefore, a concrete
pump machine was rented from another business at the cost of US$200 per day in two
weeks. The estimated damage is up to US$2400.
We are pleased to enclose two aforementioned contracts for your reference. It is urgent
that a total amount of… as a compensation is sent to our account at Vietcombank, HCM
brand. Could you please inform us as soon as possible when the shipment arrives at
Saigon port?
Due to the late delivery, a reduction will be implemented to the contract based on the
actual lateness. However, if the goods cannot reach us before 30 th May 20.., we are forced
to cancel the order and we request that a refund together with other costs and expenses
would be returned based on the “termination the contract due to late shipment” term.
We are looking forward to your early responses and we never expect such a situation to
happen.
Yours faithfully
4/
Dear Mr. Suzuki
We are writing to inform you that the consignment of 3,000 gas stoves coded 304 and
2,000 units coded ZM 340 under the order No.TTN/012 carried by the MV Orient
arriving at Sai Gon Port yesterday is in a damage and short condition.
Upon the arrival of the goods at the port, surveyors from SGS were invited to inspect the
goods and their Survey Report showed that the actual shipment contains 1,500 units
coded ZM 340, making a shortage of 500 units. Out of the 3,000 units coded ZM 304
delivered, 200 units are broken beyond repair. According to their Survey Report No…,
the main reason for the short and damaged goods came from your negligence in loading
the goods into the containers at the warehouse.
Please examine the matter and settle the trouble without delay. It is urgent that a total
amount of US$120,000 must be sent by TT to our account at the bank for Foreign Trade
of Vietnam, HCM branch as soon as possible, but not later than…, as a compensation
for the short-shipped and damaged goods.
We are pleased to enclose a Survey Report, COR, CSC, B/L, Packing List and
Commercial Invoice as an evidence for our complaint for your reference.
We are afraid to tell you that unless the compensation reaches us until the above deadline,
we may be forced to find another supplier in the future.
We look forward to your early satisfactory solution.
Yours sincerely

Encl: Survey Report No…

ROROC
CSC
COR
Bill of Lading
Packing List
5/
Dear Sirs
We are writing to inform you that the consignment of 200 tons of white cement under the
order number 777 arriving on 27th May, 20.. is in damage condition.
Upon the arrival of the goods at the port, surveyors from Vina Control were invited to
inspect the goods and their Survey Report showed that 70 bags were open with estimated
700kg loss without being restored to original purpose. It was concluded that the main
cause of the lost goods came from sub-standard packaging.
We are not willing to accept the replacement and we are to be compensated for the lost
goods and the inspection costs.
We are pleased to enclose Survey Report No 77AA, B/L, ROROC, COR and packing list
as an evident for our complaint for your reference.
We look forward to your early satisfactory solution.
Yours faithfully

Encl: Survey Report No…

ROROC
CSC
COR
Bill of Lading
Packing List