Communication Skills

Process & Applications Of Communication Skills

 Communication
Communication is simply the act of transferring information
from one place to another.
Or
Communication is also interchange of thoughts ,opinions or
information by speech,writing or signs. (Robert Anderson)
Process of Communication

 The process of communication refers to the transmission or

passage of information or message from the sender through a
selected channel to the receiver overcoming barriers that
affect its pace.
 Sender
 Receiver
 Communication process consists of certain steps .
Sender
The very foundation of communication process is laid by the
person who transmits or sends the message. He is the sender
of the message which may be a thought, idea, a picture,
symbol, report or an order and postures and gestures, even
a momentary smile. After having generated the idea,
information etc. the sender encodes it in such a manner that
can be well-understood by the receiver.
Message
Message is referred to as the information
conveyed by words as in speech and write-
ups, signs, pictures or symbols depending
upon the situation and the nature and
importance of information desired to be sent.
Message is the heart of communication. It is
the content the sender wants to covey to the
receiver. It can be verbal both written and
spoken; or non-verbal i.e. pictorial or
symbolic, etc.
Encoding
Encoding is putting the targeted message into
appropriate medium. The sender puts the message
into a series of symbols, pictures or words which
will be communicated to the intended receiver.
Encoding is an important step in the communication
process as wrong and inappropriate encoding may
defeat the true intent of the communication
process.
Channel
Channel(s) refers to the way or mode the
message flows or is transmitted through.
The message is transmitted over a
channel that links the sender with the
receiver. The message may be oral or
written and it may be transmitted
through a memorandum, a computer,
telephone, cell phone, apps or
televisions.
Receiver
Receiver is the person who receives the
message or for whom message is meant
for. It is the receiver who tries to
understand the message in the best
possible manner in achieving the desired
objectives.
Decoding
The person who receives the message
or symbol from the communicator
tries to convert the same in such a
way extract its meaning to his
complete understanding.
Feedback
Feedback is important step in process of
communication. After getting feedback
one loop is completed in communication
process. The feedback is given by receiver
and when the receiver is giving the
feedback he/she become the sender and
the sender becomes the receiver
Let us now see the model of communication process −
 Applications of
Communication skills
Interpersonal Communication Skills

 Interpersonal communication happens when

two or more people are in conversation
 Another important tool of interpersonal
communication is that a massage successfully
transmitted from somebody who speaks to
somebody who listens
 It could be a Boss talking to his employees Or
it could be a parent talking to their children Or
it could be friends on a football team talking
to each other and getting things done
Interpersonal Communication Skills

 Successful interpersonal communication requires

somebody to speak.
 It is also requires one or more people to actually
listen to what is spoken and act upon that.
Organizational
Communications Skills
 An organization whether profit based or not,
cannot exist without communicating within and
outside the organization.
 An organization depend on a lot of meetings
 Business presentations
 Business discussions
 Business deliberations
 Business reports
 Business interactions
 Business client response
Improving Organizational
Communications Skills
Creating a Dialogue
 Be present in the experience
 Show empathy
 Use personal conversation
 Say what you want/mean
 Use appropriate language
 Eliminate physical distractions
 Show respect and offer feedback
Organization
Communications needed for:
 Exchanging information
 Exchanging option
 Making plans and proposal
 Reaching agreement
 Executing decision
 Sending and fulfilling orders conducting sales
Local/Rational/National/International
Communications Skills
 Each and every stage of governance depends on communication.
 There are various agencies involved in governance and control.
 Without proper communication there will be a lot of confusion and they cannot survive.
 To maintain coordination among various stages of governance and various agencies,
communication is required.
 Various international treaties, pacts, understandings are only possible through communication
 Different has come up in the years to maintain proper communication for various sectors
 United Nations Organization (UNO)

 World Health Organization (WHO)

 International Court Of Justice (ICI)

 Local/Rational/National/Intern
ational Communications Skills
 In today’s date one needs to master communication because it is both
process as well as product
 In the contemporary world communication has adopted multiple roles
 One needed to learn and practice communication in order to be successful
 In today’s date no profession is bereft of communication
 Artists and leaders could influence a big mass with there style, approach,
language etc. But in all these things communication plays an important role
to make them popular
 One must understand that communication is ever changing and developing