Professional Documents
Culture Documents
o F&B service attendant – a person who takes customer orders, ensures tables are clear and carries
dishes back to the kitchen area
o Waiter – the work includes cleaning and setting up tables, explaining menus, taking orders, and
serving food and beverages.
o Food service Counter Attendant – prepares, heats and finishes simple food items; usually
employed in more casual diners or in fast-food chains
o Kitchen Helper – cleans and sanitizes kitchen equipment; assists in basic food preparation;
receives and stores products in kitchens.
o Room Service Attendant – provide food and beverage services to guests in their staterooms, as
well as in cafes, restaurants, and other on board food and beverage venues.
o Bar Utility – responsible for supporting bar operations, ensuring an adequate supply of alcohol and
mixers, clean glasses, ice, and garnishes in all bar venues; and maintaining the cleanliness of all bar areas,
glassware, and equipment
o Bar Servers – suggest, serve, and sell beverages to guests seated at tables or standing in bars,
cocktail lounges, and during special events throughout the vessel, providing excellent service and ensuring that
guest safety comes first.
o Cruise Line Staff – maintains passenger cabins and runs the restaurant, bar, recreation area and
retail shops inside a cruise ship
o Food Packager – responsible for stacking and piling goods into their correct containers and
preparing them for shipment using various equipment; cleans and prepares containers before placing goods in
them.
o Food and Beverage Checker – computes food or beverage service bills and verifies completeness
of customer orders in hotel kitchen, dining room, restaurant, or service bar.
Mid-Level Positions
Managerial Positions
o Require years of extensive experience and practice:
o Food and Beverage Supervisor – manages the whole operation and control of the food and
beverage department
o Food service managers – responsible for the daily operation of restaurants and other
establishments that prepare and serve food and beverages.
o Bar Operations Supervisor – direct, control and arrange all staff, within the direct span of control
ensuring customer requirements are satisfied.
o Food Operations Officer – ensure that all reporting and control procedures in the operations,
customer service, quality of production, hygiene and cleanliness standards, maintenance and general
administration are completed and in place according to company’s policy and chain operation manual.
o Chief Steward – supervises and coordinates activities of pantry, storeroom, and non-cooking
kitchen workers as well as purchases, kitchen supplies, and equipment.