CHAPTER 2

ORGANIZATION AND MANAGEMENT STUDY

INTRODUCTION
Restaurant management mixes everyday operations with long-term growth by focusing
on the bottom line. Restaurant managers may be in charge of managing labor and food
costs, inventory management, restaurant marketing, and even POS problems

Because the restaurant industry is constantly changing, a great restaurant manager must
be able to multitask on a daily basis. Many restaurants today focus not only on the eating
experience but also on determining what their employees require.

Restaurant management entails much more than simply overseeing day-to-day

operations. While the finer points should never be disregarded, it's equally critical to keep
an eye on the big picture. A restaurant owner and his or her management team must
understand how to balance all parts of the business. Overlooking even one critical area
could lead to more serious issues in the future.

The way a restaurant is run can have a big impact.

MISSION
Our mission is to give people a satisfactory and experienced a different culture just by
eating delicious foods and to enhance our employee’s excellence, continuous development
and happiness.

VISION
Be a very trusted in food production and restaurant management. We will treat all our
employees with respect.

COMPANY LOGO
From the color of the background of the logo really gives a very unique and very simple
way to focus on the Restaurant's name. The colors in the logo are chosen very well to
emphasize what Restaurants can give to the people. Those colors also chosen to have a
very aesthetically outcome to catch young people's heart. The fonts chosen for the
Restaurant's name is really fitted to the Restaurant's theme, it will help people to know
what the restaurant really was. The food putted on the logo is one of the restaurant's
proudly promoted food it will be the highest and best selling food from the restaurant.
The "Mexican food" putted on the logo will also help people and the consumers to identify
what is the difference of our Restaurant's to others, that our restaurant not only offering
some king of food but it also offers a culture from different country and you'll experience
it just by eating in The Tasty Quesadilla

Company Logo

ORGANIZATIONAL STRUCTURE
The way activities like task distribution, coordination, and supervision are oriented
toward the attainment of organizational goals is defined by an organizational structure.
The structure of an organization influences its actions and serves as the framework for
standard operating procedures and routines. The flow of information between levels
inside the corporation is also determined by the organizational structure. In a centralized
structure, for example, decisions are made from the top down, but in a decentralized
structure, decision-making power is distributed throughout the organization. Companies
can stay efficient and focused if they have an organizational structure in place.
A successful organizational structure defines each employee's job and how it fits within
the overall system. A centralized structure has a defined chain of command, whereas
decentralized structures provide almost every employee with a high level of personal
agency.

The Tasty Quesadilla’s Organizational Structure:

OWNER

GENERAL MANAGER

ACCOUNTS MANAGER CREW MANAGER

(Assistant Manager) (Assistant Manager )

Cashier/ Accountant Chef/Cook,

Dishwasher, Server

Organizational Chart

Administrative Officers and Key Personnel

Labor Requirements:
Preparing restaurant tables with a focus on sanitation and order attend to clients as they
enter the restaurant. Presenting menus, serving, and assisting customers in making food
and beverage selections

We need an experienced Restaurant Server to take and deliver orders. You'll be our
restaurant's public face, and you'll be in charge of our patrons' experiences.

When visitors arrive, food servers are responsible for making sure our tables are clean
and neat, presenting menus, and serving food and beverages. You must be quick on your
feet (both literally and metaphorically), as well as courteous and kind. We'd like to meet
you if you enjoy talking to people and flourish in a fast-paced environment.

Your ultimate goal will be to deliver excellent service that assists us in retaining and
attracting clients.

General Manager & Assistant Managers

Job Description:

● responsible for hiring and training restaurant staff

● ordering ingredients for kitchen staff
● Talking to customers to ensure that they are happy with their service.
● Create and edit menus.
● Order ingredients and beverages.
● Keep a record of income and expenses.
● Talk to customers to receive feedback on their service.
● Open and close the restaurant daily.
● Motivate staff during busy shifts.
● Ensure that staff members are available for shifts.

Requirements:

● A degree in business management.

● Prior experience in the restaurant industry.
● Excellent communication skills.
● Ability to work long hours.
● Knowledge of bookkeeping software.
● Excellent customer service skills.

Cashier/Accountant
Job Description:

● Take customer orders at the counter

● Receive payments and present change to customers
● Pack food items, make coffee, and fill beverage cups
● Function as the host/hostess of the restaurant
● Make reservations for customers
● Receive food checks from waiters or customers
● Appeal to impatient or irritated customers, especially during rush hours
● Manage the register, including all credit card and cash operations
● Ensure a balance of the register at the end of the shift or working period

Qualifications:

● High school diploma coupled with experience in related positions, as well

as working knowledge in a similar role
● Excellent mathematical, multitasking, and computer skills
● Proficiency in using computers, calculator, and other machines required
for transactions
● Outstanding customer relation skills and ability to ensure a customer
priority culture
● Ability to work with flexibility in a continuous schedule of day, nights,
holidays, and weekends

Chef/Cook

Job Description:

● Cooks guests' orders according to their preferences

● Employs food safety best practices and makes sure that all kitchen staff
members do the same
● Acts with appropriate caution in a dangerous environment where there are
knives and high-temperature surfaces
● Selects choice ingredients that will give dishes the best flavor
● Experiments to come up with new specialties that will draw diners into the
restaurant
● Coaches the sous chef and other members of the kitchen staff, so they
perform at their best
● Determines how much food to order and maintains an appropriate supply
at the restaurant
● Keeps up with trends in cooking and the restaurant business to ensure that
guests have a positive experience
● Works quickly and accurately during busy periods, such as weekends and
evenings
 ● Occasionally takes on extra duties, such as cleaning, when the kitchen is
short-staffed or the restaurant is particularly busy
● Takes direction and works with the restaurant's administrative team

Qualifications:

● Training in Culinary Arts, Experience

● Works Quickly
● Physical Stamina
● Creative Flair
● Flexible Schedule
● Strong Communication
● Organizational Skills
● Team Mentality
● Leadership Skills

Server

Job Description:

● Greeting and seating customers

● Taking food and beverage orders and accurately entering them into the
ordering system
● Making menu item recommendations
● Communicating any food allergy or special nutrition needs to kitchen staff
● Ensuring all orders are filled quickly and accurately and that food is high
quality
● Providing attentive service to diners, like refilling drinks as needed and
checking their needs during meals
● Promptly addressing any customer service issues and referring to
management if and when necessary
● Performing some cleaning duties, such as at the service station, around the
kitchen and in the dining area

Dishwasher

● Scrape, rinse, and load dishes and utensils into dish machine
● Wash and sanitize all pans, utensils, and dishes
● Clean, sanitize, and maintain dish machine
● Unload dishes and utensils from dish machine and organize them properly
 ● Empty trash containers regularly
● Maintain a clean work area and kitchen by sweeping and mopping as
needed
● Perform additional cleaning duties as requested
● Clean food prep stations and equipment

Qualifications:

● Restaurant or customer service experience preferred

● Ability to obtain and maintain a food handler certification card
● Must be able to stand continuously throughout an 8 hour shift
● Ability to lift and carry up to 50 pounds
● Comfortable bending, climbing, reaching, stooping, and moving quickly
● Ability to work nights, weekends, and holidays
● Working knowledge of sanitation procedures

Salaries, Benefits, & Incentives

Employees adore perks. They want to be appreciated and recognized for their efforts.
Many people apply for jobs based on the perks and rewards that the firm provides.
Employee satisfaction is inextricably linked to job satisfaction. Ignoring employee
satisfaction will lead to a loss of commitment in the long run. As a result, there is a loss of
drive, efficiency, and ultimately production.

JOB TITLES Total Number of Employees

General Manager 1

Assistant Manager 2
 Cashier 2

Dishwasher 1

Chef/Cook 2

Server 2

The table shows the total number of Employees and their specific position that will be
hire for The Tasty Quesadilla.

POSITION Monthly Salary (in pesos) Annual Salary (in pesos)

General Manager 19,000 22,000

Assistant Manager 18,000 20,000

Cashier 15,000 18,000

Dishwasher 12,000 15,000

Cook 15,000 18,000

Server 12,000 15,000

The table above illustrates the monthly and annual salaries of the employees of The Tasty
Quesadilla.
CAPITALIZATION

The Owner of the quesadilla's shop, "The Tasty Quesadilla", Ms. Roshell Alvarado, is
planning to spend 3M of her own money, and also plans to borrow 1M, amount of money
to China Bank to get a beginning capital for her own Mexican food business. She plans to
use the money she owns in buying the ingredients of the foods she will be going to sell. If
there is excess money, Ms. Roshell plans to add it to the money she borrowed from the
bank and make it buy all the business necessities, like cookie tools, shop furniture, and
designs. And the remaining of all that money will be going to use in the first utility
expenses, and also to the operating expenses of the business. And is expected to make the
money cover the business for the first few months.

FOOD AND SAFETY QUALITY POLICIES

TASTY QUESADILLA MEXICAN FOODS’S top priority is guaranteeing our

customer’s safety, and to ensure you we serve supply of high-quality products, to be able
to please our customers. We committed to protect the food safety of all the product, to
certify that the hygiene is a one of the top priorities. Manufacture and deliver products
that meet the highest quality and food safety standards meet all statutory and regulatory
requirements for quality and good safety, including mutually agreed customer
requirements related to quality and food safety. The right quality and safe products will
be delivered to our customer’s the TASTY QUESADILLA MEXICAN FOOD storages
will be maintained at proper storage temperatures and hygienic conditions avoiding any
sort of contamination to the products. The TASTY QUESADILLA MEXICAN FOOD
will be only from our approved supplier’s, with a guarantee that it will be free of
pathogenic bacteria and pesticides, TASTY QUESADILLA MEXICAN FOOD will be
delivered to our customer’s in temperature controlled vehicles and high level of hygiene
standards for transporting vehicles high standards of personnel hygiene will be
maintained by our staffs in the store and good hygienic and good handling practices will
be practiced and continuously monitor. Adequate level of hygiene and food safety training
is delivered to the staffs to practices good hygiene practices and Food Safety, Quality
Policies.

The management of TASTY QUESADILLA MEXICAN FOOD is highly committed to

Food Safety and ensures that this policy is under stood, implemented and maintained by
all staffs in the Tasty Quesadilla.
The tasty Quesadilla's Mexican Food will ensure first the safety of the foods and services
to be able to please the customers. We will guarantee that the hygiene is our one and last
priority. And we will make sure to give you the best quality when it comes to taste and
freshness of the foods.

Policies

– Have dress code

– Make sure that you wash your hands before cooking or serving food

– Have a good conduct

– Always have a clean work place

– Always sanitize

– Always keep everyone safe

– Keep the food free from any bacteria

– Always label the things you are using

– Always check first the workplace before starting the day

– Sanitized yourself before working

– Do not work on dirty place – Avoid any direct contact to the food, especially do not
cough or sneeze while preparing