OFFICE ADMINISTRATION

SCHOOL BASE ASSESSMENT (SBA)

Human Resource Management of Belize

Tourism Board

Candidate Name: Samantha Forman

Candidate Number: 0400170949

School Code: 040017

Subject: Office Administration

Teacher: Mrs. Delone Fuller

Territory: Belize

Year: Belize
 Table of Content

Criteria 1 – Preparation

Title of Project Page 1

Aims of this Assessment Page 2

Function of the Department Page 3

Correspondence Page 4

Criteria 2 – Gathering Data

Methodology Page 5

Questionnaire Page 6

Question asked to employee’s personnel Page 8

Schedule of activities Page 9

Regulation Page 10

Criteria 3 – Presentation

Written Report Page 11

Fulfillment of the project Page 12

Office equipment Page 13

Bibliography Page 14
 Title of the project

Human Recourses Management of

Belize Tourism Board 64 Regent Street, Belize City, Belize
 Aims of the project

 To determine propose of the Human Resource Management in Belize Tourism Board

 To identify how Human Resource Management Can affect performance of Belize

Tourism Board
 Function of the department

 Tasked with proving operational

 To support the entire organization
 Correspondence

8298 Miller Street

Belize City, Belize

18 October, 2019

The Manager
Belize Tourism Board
64 Regent Street, Belize City, Belize

Dear Sir/ Madam,

My name is Samantha Forman. I a fourth form student at Wesley College. I am writing this letter
because at Wesley College I am studying business include office administration. And for my
office administration school base assessment (SBA). I had chosen Human Resource Management
and I had chosen Belize Tourism Board to be a part of my school base assessment (SBA).

I am requesting permission to conduct a research on the department that deals with Human
Resource Management in the business. This in order me to complete my office administration
school base assessment (SBA). The information will help me to receive and improve grade. I
request to take the Caribbean Secondary Education Certificate Examination.

The research will be useful questionnaires and also interview some of the worker who works
under the Human Resource Department to gather the information for the worker. The
information that I receive it will be kept confidential. You may contact me at
Samantha.forman.wecol@gmail.com or 6384431

Samantha Forman
Student
 Methodology

As the source of primary data, questionnaire and interview sessions were conducted

Questionnaire

Twenty (20) questionnaires were handed out, and five (5) was given to each person to complete
the questionnaire, ensuring that each person received sufficient time to complete it. This method
was used because the questionnaire is more time efficient because respondents can complete the
questions in their own time. Also, more information will be obtained from the questionnaires
because respondents tend to be nervous in interview

Interview

The interview took 10-15 minutes and total amount of questions that was asked was five (5).
This method was used because it gives immediate feedback and more in-depth information will
be collected. It is also a convenient way of communication which is useful for individual
discussion.
 Questionnaire

The purpose is to find out some information. On my Office Administration School Base
Assessment. This information will keep confidential and use only for the purpose of my research.
Thanks you for filling out this questionnaire.
Please full out every question if you may.

1. What is your gender?

󠆊Female
󠆊Male

2. What is your age range?

󠆊18-20
󠆊20-30
󠆊25-30
󠆊30+

3. How many years of experience do you have in this business field?

󠆊5-10
󠆊10-15
󠆊20+

4. What responsibilities do you hold in this department?

󠆊Training
󠆊Induction
󠆊Recruitment
󠆊Others

5. Does the department have an?

󠆊Open office
󠆊Close office

6. Do you think input affect the business?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

7. Do your department communicate with another department?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

8. What does the function resource office mostly do on a daily basis?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
9. Is your work place kept clean every day?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

10. Do you like your job?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

11. Do you keep close contact with other employees?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

12. How long does training, induction, recruitment usually take?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

13. How many functions does the department have?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

14. Do you like your role in the department?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

15. Do you see yourself working in the business longer?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
 Questions asked to business personnel

Five (5) questions asked to the business personnel are:

 What is your role in the department?
 Does your position change over time?
 What is the main thing human resource management does?
 What metrics do you use to measure the success in the role?
 Do you have challenges when it comes up with the role?
 Schedule of activities

DATE ACTIVITY COMMENTS

30 December, 2019 Start School Base Assessment That is when I choose my

topic.

4 October, 2019 Start Criteria 1 Was approved by teacher

when finish it.

4 October, 2019 Start Letter Was hard to put together

information

7 October, 2019 Visit the business to see if it Yes it was great time
would be great time for me to
conduct my research

21 November, 2019 Send teacher It was approve

22 November, 2019 Start Criteria 2

4 November, 2019 The manner, regulations and Information was gather

policies about the business

11 November, 2019 Teacher check questionnaire It was check

13 November, 2019 Collected the questionnaires There was a delay on the

from the business questionnaires

2 February, 2020 Giving teacher a next copy I did it to have been check
 Regulation and policies governing the business

In any business there are rules and regulation governing the business, workers, visitors, its
activities and its consumers. The following are the rule and regulations governing this
business

Legislation

 National Cultural Heritage Preservation in 2017

Awareness of legislation given

 The researcher became aware of this legislation because there was a hotel and tourist
accommodation subsidiary law

Health and Safety

 No smoking, no cop, no slippers

Staff rule

 Meet there demands

 WRITTEN REPORT

The business I chose is Belize Tourism Board. Because they featured qualified staff that are train
to administer different task assigned. And observed that the business lack proper communication.
It also observed that employees would have to leave their work station to go to employees or
department. Whenever needed to interact with other employees concerning confidential matters
in the business. I have benefited greatly from the interview along with questionnaire. The
investigation conducted show that major functions were attending to staff welfare, deploying as
well as recruiting workers, administer training to staff and conducting interview. The Belize
Tourism Board attend to staff welfare by engaging in activities that help to produce an
environment that protects, promote and support the health and wellbeing of employee in an
organization. They are also involved in ‘Deployment’ where workers are deployed so that they
perform business activities that they were skilled to administer. Furthermore recruiting workers
is done with the intention of selecting qualified persons from interview to fill vacancies. Form
my research I had use three question from my questionnaires.

What Responsibilities do you hold in this

department?
6
5
4
3
2
1
0
Question 3 5 to 10 10 to 15 20+
How many years of experience do you have in
this business field?

20+
33% 5 to 10
33%

10 to 15
33%