CARIBBEAN SECONDARY EDUCATION CERTIFICATE (C.S.E.C.

)
OFFICE ADMINISTRATION

SCHOOL-BASED ASSESSMENT (S.B.A.)

JUNE,2023

Candidate's Name: Tania Nelson

Candidate’s Number: 100090

Name of School: Papine High School

Centre Number: 100090

Name of Teacher: Mrs. M. Phipps

Territory: Jamaica

Left margin is NOT correct

AN INVESTIGATION INTO THE TYPES OF COMMUNICATION FLOW, ITS

IMPORTANCE, COMMUNICATION CLIMATE AND BARRIERS TO COMMUNICATION
IN THE HUMAN RESOURCES DEPARTMENT.
ACKNOWLEDGEMENT
 TABLE OF CONTENTS

Page

Acknowledgement……………………………………………

Title of Project …………………………………………………

Aims of the Project……………………………………………...

Function of the Human Resources Department ………………...

Correspondence ………………………………………………

CRITERIA 2

Methodology …………………………………………….……

List of Five Questions …………………………………………

Regulations and Policies ………………………………………

CRITERIA 3

Report …………………………………………….……………

Office Equipment……………………………………………...

Bibliography…………………………………………….……
 AN INVESTIGATION INTO THE TYPES OF COMMUNICATION FLOW, ITS
IMPORTANCE, COMMUNICATION CLIMATE AND BARRIERS TO COMMUNICATION
IN THE HUMAN RESOURCES DEPARTMENT.
 AIMS OF THE PROJECT

Two aims of the project

1. To find out the types of communication flow and its importance in the Human Resource
Department

2. To find out communication climate and barriers to communication in the Human

Resource Department

LIST OF FIVE QUESTION

Aim 1 Questions

1. What are the types of communication flow in the Human Resource Department?
1. How does communication flow affect the Human Resource Department?
2. How efficient is communication flow in the Human Resource Department?
3. What is the importance of communication flow in the Human Resource Department?
4. How does effective communication flow affect the Human Resource Department?

Aim 2 Questions
1. Does communication climate influence the Human Resources Department?
2. How does communication climate influence the Human Resources Department?
3. What are the effects of communication barriers in the Human Resource Department?
4. What are the most common communication barriers in the Human Resource Department?
5. Does communication climate influence the Human Resource Department?

Nov 21, 2022

Maryland District
Woodford P.O
St. Andrew

February 16, 2023

The Manager
The Human Resource Department
Sagicor Financial Company Ltd

Sovereign Centre

Dear sir/madam:

I am writing this letter requesting permission to conduct research on your firm, in order to
complete my School Base Assessment (S.B.A), so that I can receive a satisfactory grade in the
Caribbean Secondary Education Certificate (CSEC) examinations.

I will be sitting the office administration exam in June 2023, which requires me to complete a
school-based assessment on a topic of my choice. An investigation into the types of
communication flow, its importance, communication climate and barriers to communication in
the human resources department.

I wish to issue questionnaires, interview employees and observe them at work in your
establishment. All information that is received at Sagicor Financial Company Ltd will be kept
confidential. You may contact me at

Thank you for your consideration.

Yours sincerely,
 THE FUNCTION OF THE RESOURCE DEPARTMENT

Two functions of the Human Resource Department are:

· Recruit new person for an available vacancy in a business

· Ensure that the welfare of employees working condition not only meets legal
requirements but is conducive to encouraging employees to work at the best standard.
 QUESTIONNAIRE

My name is Tania Nelson, and I am a student at Papine High School, who is currently in Grade
11. I am completing a School-Based Assessment (S.B.A.) project on the topic “An investigation
into the types of communication flow, its importance, communication climate and barriers to
communication in the human resources department.”.

Please assist me by answering the following questions truthfully and honestly. Your
name is NOT required. Please insert a tick in the boxes below to show your responses to each
question.

Thank you for your assistance with my S.B.A.

1. Sex
Male Female

2. Indicate your age group

18 - 22 years old 23 - 27 years old

28 - 32 years old 33 years and older

3. In which company do you work?

National Health Fund Ministry of Mining and
Energy
Ministry of Agriculture. Faculty of Law Department

4. Where is your company located?

Urban Jamaica Rural Jamaica

5. In which department do you work?

Sales Department. Finance Department

Human Resource Department Purchasing Department

6. How long have you been working in this department?

 6 months -1 years 2 years - 8 years.

9 years -15 years 16 years and older

7. What is your position in the department?

Supervisor Human Resource Manager

Secretary Human Resource Clerk

METHODOLOGY
 SCHEDULE OF ACTIVITIES

Date Activities Comments

February 1, 2022 The researcher completed The teacher said there were
criteria (1) of the SBA and sent corrections to be made and sent
off to the teacher to mark. back criteria (1).
March 21, 2022 The Researcher dd the
corrections for Criteria (1)
SBA and submitted it to the
teacher to mark.
April 28, 2022 This is ALL? I corrected your
work many, many, many times.

Nov 21, 2022

April 28, 2022

REGULATIONS AND POLICIES
REPORT
OFFICE EQUIPMENT
BIBLIOGRAPHY