OFFICE ADMINISTRATION

SCHOOL BASED ASSESSMENT

CANDIDATE NAME: ALIYAH DIAL

CANDIDATE #:
TERRIORITY: GUYANA
SCHOOL: CENTRAL HIGH SCHOOL
TEACHER: MISS BOWMAN
TOPIC: HUMAN RESOURCE MANAGEMENT
TITLE: ‘TO INVESTIGATE THE ROLES AND FUNCTIONS OF THE HUMAN RESOURCE
DEPARTMENT AT BANKS DIH’
 TABLE OF CONTENTS

Topic Page
 Acknowledgement 1
 Introduction 2
Criteria One (Presentation)

 Title of Project 3
 Aim of Project 4
 Functions of the Department 5
 Correspondence 6

Criteria Two (Gathering Data)

 Interview Questions 6
 Methodology 7
 Questions asked to Business Personnel 8
 Schedule of Activities 9
 Regulations and Policies 10

Criteria Three (Presentation)

 Report 11-12
 Office Equipment 13
 Bibliography 14
 ACKNOWLEDGEMENT

The researcher would like to express special thanks to her teacher Miss Bowman who gave her
the opportunity to do this SBA and guided her to the end.
Secondly the researcher would like to thank the members of Banks DIH Ltd for their cooperation
and also thanks to her parents and friends who helped her complete this SBA within the limited
time frame.

1
 INTRODUCTION

The researcher will be conducting an investigation based on the topic ‘Human Resource
Management’ at Banks DIH Ltd Incorporation which is located at Thirst Park, Georgetown. All
information gathered from this organization pertaining to the topic is presented in the S.B.A.

2
 TITLE OF PROJECT

‘To investigate the roles and functions of the human resource department clerk at Banks DIH
Ltd’

3
 AIM OF PROJECT
- To investigate the roles and functions of the human resource clerk.
- To find out the importance of the human resource department to the effectiveness to the
organization.
- To find out what are the documents kept in the human resource department.

4
 FUNCTIONS OF THE DEPARTMENT
The functions of the human resource department are:
1. Recruiting and selecting suitable qualified persons.
2. Training and retraining employees for the benefit of both parties- employer and
employee.

5
 INTERVIEW QUESTIONS
1. What are the roles of the human resource clerk?

_______________________________________________________________________

_______________________________________________________________________

2. What are the responsibilities of the human resource clerk?

________________________________________________________________________

________________________________________________________________________

3. What are the functions of the HR department in your organization?

_________________________________________________________________________

_________________________________________________________________________

4. Why is the human resource department important in the organization?

__________________________________________________________________________

__________________________________________________________________________

5. How does the HR department contribute to the effectiveness of the business?

___________________________________________________________________________

___________________________________________________________________________

6. What are some problems faced in the HR department?

____________________________________________________________________________

____________________________________________________________________________

7. How do employees solve these problems?

____________________________________________________________________________

____________________________________________________________________________

6
 METHODOLOGY
For gathering data, an interview and observation were used.
INTERVIEW
The interview took 15-20 minutes and a total of seven (7) questions were asked to
the manager. This method was used because it gives immediate feedback and more
in-depth information will be collected. It is also convenient because the individual
will be given a chance to interact and discuss more on their topic.

OBSERVATION
This method was used because it allows the researcher to observe and answer some
questions on their own and also because it gives direct access to the research
phenomena. The individual uses the observation method by observing their
Surrounding.

7
 QUESTIONS ASKED TO BUSINESS PERSONNEL

1. What are the roles of the human resource clerk?

_______________________________________________________________________

_______________________________________________________________________

2. What are the responsibilities of the human resource clerk?

________________________________________________________________________

________________________________________________________________________

3. What are the functions of the HR department in your organization?

_________________________________________________________________________

_________________________________________________________________________

4. Why is the human resource department important in the organization?

__________________________________________________________________________

__________________________________________________________________________

5. How does the HR department contribute to the effectiveness of the business?

___________________________________________________________________________

___________________________________________________________________________

6. What are some problems faced in the HR department?

____________________________________________________________________________

____________________________________________________________________________

7. How do employees solve these problems?

____________________________________________________________________________

____________________________________________________________________________

8
 SCHEDULE OF ACTIVITIES
DATE ACTIVITIES
10th August,2019 Introduction of the School
Based Assessment
6th September 2019 The researcher selected a
topic and three aims
10th September 2019 The topic and 3 aims were
presented to the subject
teacher
10th September, 2019 Identification of an
organization the researcher
would conduct the research in
18th October 2019 The letter of correspondence
was presented to the teacher
22nd October 2019 Identification of 7 questions
for the interview
24th October 2019 Presented the 7 questions for
the interview to the teacher
29th October 2019 Distribution of the letter to
the organization
4th November 2019 The interview was conducted
10th December 2019 The SBA was completed and
submitted
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COMMENTS
The subject teacher
introduced and explained
what was required to
complete the SBA
This was an easy task for the
researcher
The teacher reviewed the
topic and aims and made the
necssary corrections
This was an easy task
The teacher checked the letter
and corrected it
The researcher found this to
be a little difficult
The teacher went through the
questions and made necessary
changes
The researcher carried the
letter to the organization
This was very successful for
the researcher as she gained a
lot of information
The completed SBA was
submitted to the teacher
 REGULATIONS AND POLICIES
The following are the rules and regulations governing the organization:
Legislation
 No cell phones
 Visitors must be given a visitors card
 Persons must go through security check
Awareness of legislation given
 The researcher became aware of the legislation given because it was framed on the wall
of the business
Health and Safety
 No smoking areas
 Fire extinguishers
 No loitering signs
 Exits clearly marked
Staff rule
 One must knock before entering

10
 REPORT
The business that the researcher chose to investigate is Banks DIH Ltd, located at Thirst
park, Georgetown. This business was chosen because it is one of the biggest most
productive business in Guyana and has been in business for over 150 years. The
researcher visited the business on Monday 4th of November 2019. It was observed by
the researcher that workers and visitors who want to enter the business compound
would first have to go through security check before they do so. Visitors have to make
appointments with the receptionist at the front desk and be given a visitors card before
entering the compound. The business also does not allow cellphones to be used in the
compound as a way of protecting they produce their goods and stay above competitors.
The researcher benefited greatly from the interview along with the observations made
by themselves. The investigation conducted shows that the major functions of the
Human Resource Department were recruiting and selecting suitable, qualified persons,
Training and retraining employees for the benefit of both parties- Employers and
employees and to attend to Staff welfare. The Human Resource Management office
attend to staff welfare by engaging in activities that helps to provide an environment
that protects, promotes and support the well being of all employees in the organization.
The Human Resource Department Is also involved with the recruiting and selecting f
suitable and qualified persons and training and retraining of employees. Recruiting
workers is done with the intention of selecting workers who are skilled and qualified to
fill vacancies. Furthermore, once these workers are selected, training will be
administered by seminars, online training or self-study. This ensures that workers are up
to date with the changes in the organization. Employees re trained 2-3 weeks before
they are promoted. Some of the roles of the HR clerk in the business are handling
telephone calls, attending to staff welfare and preparing and maintaining employee’s
files with personal records e.g personal history, application form. Some of the
responsibilities of the HR clerk are to provide and supply adequate supply of papers,
forms and documents used in the human resource office, protect confidential
information from unauthorized persons and liase with other departments, trade unions,
the media and employment agencies. The researcher found out that the human
resource department is important in the business because it is responsible for the
recruiting of new employees so that there is a continuous flow of productivity in the
business and also because it keeps all confidential documents about employees, the
researcher learnt that some of the problems faced in the HR department were balance
between Management and employees, training, development and compensation and
emotional and physical stability of employees. These problems are solved by the HR
manager by the use of a book that has all the information needed.

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 MISSION STATEMENT
We are committed to building on our traditions of excellence by providing QUALITY
products and services, Financial results and Management performance that meet the
interests of our shareholders, employees, customers, suppliers and the communities in
which we operate.

COMPANY OBJECTIVES
One of our main objectives is to dedicate ourselves to providing, through our employees
the highest quality of beverages and foods of all kinds for the satisfaction of all our
customer throughout Guyana ad overseas.

Limitations
Some difficulties that the researcher faced during the completion of this SBA were:

 The organization took a while to call back

 The researcher lost some of her papers with important information
Recommendations
As stated above, the researcher encountered some difficulties and would recommend that

 You keep calling back the organization and remind them about your interview
 Make several copies of your document.
Findings
The researcher discovered that in thus business there is a lot of security and rules governing the
business and also that the human resource department is very important because it plays a
major role toward the success of the organization.

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 OFFICE EQUIPMENT

Date Equipment used Purpose Suitability for task

8th November 2019 Computer A computer is used for It increases productivity and
various preparations of saves times
documents in an office

8th November 2019 Telephone A telephone is used to Makes it easier for

communicate with customers to communicate
persons who are far away, with sales agents
instantly and efficiently

8th November 2019 Printer A printer is used to print It saves tim and money
various documents

8th November 2019 Paper shredder machine This is used to cut papers It destroys documents which
into small parts prevents confidential
problems

13
 BIBLIOGRAPHY
The researcher gained information from:
- The Office Administration Textbook by Frank Ramtahal
- The interview at banks DIH Ltd on the 4th of November with the HR manager Troy Peters

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