Management and

Operations
Scheme of Work & Assessment Brief
2019/2020 Academic Year

This document includes the Scheme of Work and

Assessment Brief for Management and Operations. Please
refer to this document for further information regarding
the delivery of the module, learning outcomes,
assessment tasks and submission dates.

Alexander Alexandrov
 SCHEME OF WORK
Programme Title HND Business Level 4
Unit Number & Unit 4: Lecturer
Title Management
and Operations
Teaching Weeks 10 weeks Hours per 4 hours/week
session/week

Unit Descriptor
The aim of this unit is to help students understand the difference between the function of a
manager and the role of a leader. Students will consider the characteristics, behaviours and
traits which support effective management and leadership. In addition, this unit will
introduce the concept of operations as both afunction and a process which all organisations
must adopt to conduct business. Students will be introduced to contemporary and historical
theories and concepts which will support their learning for this unit.
On successful completion of this unit students will have developed sufficient knowledge and
understanding of how management and operations make a positive, efficient and effective
contribution to an organisation at a junior level. This could be in the role of a team leader or
managing a specific aspect of an operation function and/or process. Underpinning all
aspects of the content for this unit you will consider topics under
two broad headings: management and operations.

DGHE Policy and Regulations

This Scheme of Work must be read in conjunction with the assignment brief and relevant handbooks
and policies that outline regulations of the College. These are the Student Handbook, Assessment
and Internal Verification Policy, Academic Malpractice Policy, Attendance Policy, Academic Appeals
Policy, Student Complaint Policy, and Welfare Guide. Copies of these are available from College
Management and are published for your convenience on the College VLE Moodle. All policies
regarding attendance, academic misconduct and assessment regulations will be strictly enforced.

Learning Task 1 Task 2 Task 3 Task 4

Outcomes
Learning Outcome
1

Learning Outcome
2

Learning Outcome
3
 Learning Outcome
4

Week Learning Session Activities Reference/

Outcome(s) & Resources/
Topics Covered Methods
1 LO1 • Introduction to the unit’s content Textbook
• Introduction to the two unit assignments. Class Hand-outs
Topic: Management
• Unit overview. Online resource
and Operations
• Issue Assignment posted in Moodle
Topic: Underpinning Case Studies
management theories • Outline and define the concepts – leader,
manager, operations.
• The importance of operations in business.
• Overview of contemporary & seminal theories of
mgt.
• Classical management theories.
• Behavioural theory.
• Contingency theory.
•Management by objectives.

Activities:
• Tutor-led delivery of unit overview and content.
• Small groups research - explore and discuss the
concept of ‘management by objectives’ and assess
its use in business.

2 LO1 • Definition of a Leader vs manager. Textbook

Topic: Management
functions
• Functions of a manager – planning, organising, Class Hand-outs
controlling and directing. Online resource
Topic: Leadership vs • Debate overlaps and similarities. posted in Moodle
management • De Bono’s ‘Six Thinking Hats’ based on manager Case Studies
functions.
• Skills requirements of an effective manager.

• Explore significant leaders and good managers.

Activities:

• Group debate – are leaders and managers the

same or not? Explain.
 Group Assessment Workshop.

• Define groups, work together to short list aa set

of potential companies, conduct preliminary
research into them. Make a selection.

Homework:

• Individual research task – each student to find a

significant leader or manager and explain what
made him/her successful. Bring to class for
selecting individual assessment topic.

3 LO1 • Theories of leadership traits, style and Textbook

contingency. Class Hand-outs
Topic: Leadership
• Transformational and transactional leadership. Online resource
theory and skills
• Action-centred leadership. posted in Moodle
LO1 recap and • ‘Hard’ management skills and ‘soft’ leadership Case Studies
assessment check skills.

Activities:

Group Assessment Workshop.

Individual Assessment topic (leader) chosen.

4 LO2 • Situational leadership theory. Textbook

• Hersey-Blanchard situational leadership model. Class Hand-outs
Topic: Leaders and the
• System leadership. Online resource
management function
application • Task- or relationship-orientated approaches. posted in Moodle
• The application of chaos theory. Case Studies
• The concept of management by objectives.

Activities:
• Student research into chaos theory to present
back in small groups.
Discussion:
• Chaos vs management by objectives and its
effectiveness.

Assessment update:

Suitable leaders chosen. (individual Project)

 Progress review (Group Report)
5 LO1 & LO2 • Review of student progress on the formative Textbook
submission. Class Hand-outs
Topic: Academic report
Online resource
writing
Activities: posted in Moodle
Case Studies
Quick Review:
• Different report formats – formal, informal,
essay, memos
• Structure and paragraph planning.
• Referencing and bibliographies.

• Brief tutor-led overview of assessment

requirements.
• Open question and answer activity to address
general
questions and concerns.
• Review of academic requirements and submission
format.
• Individual student queries and questions.

Assessment workshop

Formative Feedback Improvements

6 LO3 • Six Sigma principles Textbook

• Lean production. Class Hand-outs
Topic: Theory of
• The principles of total quality management Online resource
operations
management (TQM). posted in Moodle
• Just-in-time (JIT) / Just-in-case (JIC) inventory Case Studies
Topic: Operations management.
management • The concept of continuous improvement (Kaizen).
approaches

Activities:

• Pair work – reviewing case studies on the

application of LEAN / Kaizen discuss the benefits
and present back key points.

Assessment Workshop

7 LO3 &LO4 • Raw to finished product – transformation process Textbook

(value chain). Class Hand-outs
Topic: Operational
• Capacity management. Online resource
functions to manage
• Logistics, resources and inventory management. posted in Moodle
 • Scheduling and time planning. Case Studies

Activities:
• Individual Article Research: concept of capacity
management.

Assessment Workshop: Update Review

8 LO4 • Corporate social responsibility (CSR). Textbook
• Organisational culture, values and business Class Hand-outs
Topic: Corporate
ethics. Online resource
Sustainability
Leadership • Sustainability. posted in Moodle
• Leadership/management relations with Case Studies
Topic: Stakeholder stakeholders.
relations • Stakeholder analysis and expectations.

Assessment workshop: Presentation Preparation

And/or Group activity - research and present case

study examples of the impact of sustainability, CSR
and business ethics.
9 LO1, LO2, LO3, LO4 Assessment Review Session N/A
Topic:
• Brief tutor-led overview of assessment
requirements.
Student Individual
Presentations • Open Q & A activity tp address general queries
and concerns.
• Review of assessment requirements and
submission format.
• Individual student questions.
• Recap of topics highlighted and requested by
students.
• Opportunity to discuss progress and review
completed research and work to date.

10 LO1, LO2, LO3, LO4 Module revision Textbook

Class Hand-outs
Online resource
posted in Moodle
Topic: Student
assignment preparation Case Studies

RESOURCE MATERIALS

The resource materials indicated in this section are not exclusive of other publications available.
Please be advised that all material needs to conform to copyright regulations.
Core Text Books

SLACK, N., BRANDON-JONES, A. and JOHNSTON, R. (2013) Operations

Management. 7th Ed. Harlow: Pearson.

Key Books

HILL, A and HILL, T. (2011) Essential Operations Management. London:

Palgrave.

PETTINGER, R. (2007) Introduction to Management. 4th Ed. London: Palgrave

Macmillan.

SCHEDLITZKI, D. and EDWARDS, G. (2014) Studying Leadership: Traditional

and
Critical Approaches. London: SAGE.

Journals/ Magazines

 The Telegraph
 The Guardian
 The Independent
 Wall Street Journal
 Financial Times
 City AM
 The New York Times
 The Washington Post
 The Economist
 Bloomberg Business Week
 Forbes
 Management Today
 Harvard Business Review
Websites

 News Website (BBC News/CNN)

 Strategy+Business
 Fast Company
 McKinsey Quarterly
 Boston Consulting Group
 Wharton Business School
 DAVID GAME COLLEGE
BTECRQFHNC/D ASSESSMENT BRIEF

Course HND Business

Academic Year 2019 - 2020

Unit Number & Unit Title Unit 4: Management and Operations

Assignment Author Alexander Alexandrov

Assessors Afzal/Tahsin/Abdul

Assignment Title Management and Operations

Date issued 27.01.2020 IV Name and Date Andreia Areal
23.01.2020
Formative Submission Deadline Summative Submission Deadline
Group Deadline Group Deadline
Task 1: 23rd of March
Sep 19 Week 4 Sep 19
Task 2: 13th of April
Week 4 Task 1: 23rd of March
April 19 April 19
Task 2: 13th of April
Week 4 Task 1: 23rd of March
Jan 19 Jan 19
Task 2: 13th of April
 ASSIGNMENT BRIEF AND GUIDANCE

Purpose of this assessment

This assignment is designed to assess the learner’s knowledge of the principles of management
and operations, enabling them to identify and use fundamental tools and concepts that
incentivise leadership, managerial and operational improvements within organisations, in order to
reap business benefits.

Task 1Scenario
You are a DGHE student and as a part of course requirements, you have to produce a report, where you are
required to analyse the business case of General Electric (GE). The purpose of the report is to differentiate
between a role of a leader and the function of a manager, and to apply the role of a leader in different
management contexts.
General Electric is one of the most prominent organisations in the USA and it was one of the 12 original
companies to be registered as a public corporation. Throughout its 100 years of history, GE has gone
through significant market, competitive and structural changes, and has been renowned for its strong
culture of shaping leaders from within. Henry Lawrence Culp Jr. is the CEO of General Electric since 2018,
and the first-outsider to run GE in history.
Task 1
This report should include the following sections:
1. Examine specific situations in your business case, where various managerial skills and
leadership qualities (or lack of them) were demonstrated by company’s top managers.
Your analysis should focus on the actions and achievements of Jack Welch, his successor -
Jeff Immelt and the current GE CEO - Henry Lawrence Culp Jr.
2. You should identify and analyse particular strengths and weaknesses of the respective
leaders in various situations, link specific manager/leader’s actions to different theories
and models of approach, including situational leadership, systems leadership, and
contingency.
Critically analyse at least two of these theories.

Must Demonstrate fulfilment of LO1 and LO2

Submission Format
The submission format is of a business report of 2,000 words (excluding table of contents,
introduction and conclusion and appendices). You will not be penalised for exceeding this
number.
A useful guide on structuring business reports can be found in the University of Leicester
website, available: https://www2.le.ac.uk/offices/ld/resources/writing/writing-resources/reports
 Task 2 Scenario
Assume you are part of the Human Resources (HR) department of an organisation of your choice.
As part of the company’s commitment to excellence through the continuous improvement and
training of their staff, they have asked you to prepare informative didactic material that will used
in their corporate training programmes.
The organisation is seeking to identify talented individuals who will be groomed for influential
positions. As such, it is important to identify and define key behavioural characteristics and traits
related to the role of managers and leaders within business and organisational environments.
Task 2
This report should include the following sections:

Working individually, select a renowned organisational leader (cannot be the same as Task 1), and
prepare an engaging and informative PowerPoint presentation where you will showcase his/her
personal leadership profile and the achievements he/she accomplished through management and
operation performance improvements.

The presentation slides should cover the following areas:

1. Define and explain the roles of a manager and a leader.

2. Include specific business and individual examples to show different types of behaviours:
a. An overview of the individual’s biography and career highlights.
b. An introduction to the key operations of the organisation he/she transformed
c. An evaluation how the internal and external operation management
environments created an atmosphere that allowed for that particular individual
and his respective leadership style to flourish.
d. How operational efficiencies of a given organisation/company improved to
successfully meet business objectives, using appropriate management and
leadership approaches.
e. Conclusions and supported recommendations for future improvements to be
taken by the leader and the respective organisation, taking onto account how
different factors affect the business environment and wider community.

NOTE: You must select a business leader for your research. Politicians and celebrities cannot be
used. The subject of the presentation should be approved by your lecturer.

Must Demonstrate fulfilment of LO3 & LO4

 Submission Format
The submission is in the form of an individual PowerPoint presentation - submitted to Turnitin, as
one document, including the presentation slides and speaker notes. You are required to make
effective use of PowerPoint headings and subsections as appropriate. You should make use of
engaging presentation styles and content delivery methods, including video/audio and/or images.
Your research should be referenced using the Harvard referencing system. Please also provide a
bibliography using the Harvard referencing system. The recommended word limit is 1,500 words,
including speaker notes. You will not be penalised for exceeding this limit.
Note: The Programme Leader or Programme Manager may, at their discretion, request a
supplementary 20-minute PowerPoint presentation with 10 minutes questions about any written
work submitted as an assessment, where the lecturer suspects that the work is not the students’
own.

The current Assignment Brief covers the following Learning Outcomes

Pass Merit Distinction

LO1 Differentiate between the role of a leader and the LO1 and LO2
function of a manager D1 Critically analyse and
P1 Define and compare M1 Analyse and evaluate the different
the different roles and differentiate between the theories and approaches
characteristics of a leader role of a leader and to leadership in given
and a manager. function of a manager by contexts.
effectively applying a
range of theories and
concepts.
LO2 Apply the role of a leader and the function of a
manager in given contexts
P2 Examine examples of M2 Examine strengths
how the role of a leader and weaknesses to
and the function of a appraise different
manager apply in approaches to situations
different situational within the work
contexts. environment.
P3 Apply different
theories and models of
approach, including
situational leadership,
systems leadership and
contingency.
Pass Merit Distinction
LO3 Demonstrate an appreciation of the role leaders LO3 and LO4
and managers play in the operations function of an D2 Critically evaluate
organisation application of operations
P4 Explain the key M3 Evaluate how leaders management and factors
approaches to operations and managers can that impact on the wider
management and the role improve efficiencies of business environment.
that leaders and operational management
managers play to successfully meet
P5 Explain the business objectives.
importance and value of
operations management
in achieving business
objectives.
LO4 Demonstrate an understanding of the
relationship between leadership and management in
a contemporary business environment
P6 Assess the factors M4 Analyse how these
within the business different factors affect the
environment that impact business environment
upon operational and wider community.
management and
decision-making by
leaders and managers.

Student Achievements and Assessor Feedback

Student achievement and Assessor feedback for both formative and summative
submissions will be recorded withinGrademarkTurnitin via Moodle and will be
available for students to view as notified on Turnitin. Please use exclusively the grade
classification below.

Assessment Grading Scale

Grade Classification Numeric Value Grade Listed As

(on Grademark)
Distinction 75 D
Merit 65 M
Pass 45 P
Unclassified/ Referred 35 U
Alleged Academic Misconduct 0 SP

Student submission and declaration

The following declaration will be inserted in the Turnitin link for both formative and summative
submissions:
‘I certify that by submitting the work for this assessment on Moodle (and via Turnitin) it is my
ownwork and all research sources are fully acknowledged using the Harvard system of
references. I certify that there are no personal or mitigating circumstances that have affected
my work.’

By submitting such document, you acknowledge that your work is your own, and abides by the
DGHE code of conduct, and Pearson regulations.

Please note that in case of academic malpractice DGHE reserves the right to decline to accept
the work for assessment purposes, and/or conduct an investigation, which might result in an
oral presentation, oral or written exam, or any other appropriate form of examination. Further
information can be found in the academic integrity and misconduct policy, the assessment
policy, and the student handbook.