B.

Tech – Mechanical Engineering- 4th Year

Industrial Engineering & Operation Research - II
MCQ Test
UNIT – I
Instructions: Max. Marks:
20
1. Attempt all questions.
2. All questions carry equal marks.
3. Only one answer for each question is correct, multiple answer for the same question will
fetch zero marks.
4. There is no negative marking.

Questions:
Q1. Process control is carried out
a. before production
b. during production
c. after production control
d. All of the above

Q2. What does QA and QC stand for?

a) Quality Assurance and Queuing Control
b) Quality Adjustment and Quality completion
c) Quality Assurance and Quality control
d) Quality Adjustment and Queuing control

Q3. Arrange the steps of QA in ascending order?

a) Customer needs, material control, design development, process control, marketing
b) Material control, process control, customer need, design development, finished product
c) Customer needs, design development, material control, process control, finished product
d) Material control, servicing, process control, material control, design development

Q4. Low cost, higher volume items requires

a. no inspection
b. little inspection
c. intensive inspection
d. 100% inspection

Q5. The mean of sampling distribution is

a. less than mean of process distribution
b. more than mean of process distribution
c. equal to mean of process distribution
d. any of the above
Q6. The percent of the sample means will have values that are within ±3 standard deviations of the
distribution mean is__________ (in percentage).
Q7. The dividing lines between random and non random deviations from mean of the distribution
are known as
a. upper control limit
b. lower control limit
c. control limits
d. two sigma limits

Q8. The chart used to monitor attributes is

a. Range chart
b. Mean chart
c. p-chart
d. All of the above

Q9. Dispersion of a process in monitored in ________ Chart.

Q10. The objective of ISO-9000 family of Quality management is

a. Customer satisfaction
b. Employee satisfaction
c. Skill enhancement
d. Environmental issues

Q11. Total Quality Management (TQM) focuses on

a. Employee
b. Customer
c. Both (a) and (b)
d. None of the above

Q12. Which of the following is responsible for quality objective?

a. Top level management
b. Middle level management
c. Frontline management
d. All of the above

Q.13 TQM & ISO both focuses on

a. Customer
b. Employee
c. Supplier
d. All of the above

Q14. While setting Quality objective, ________ to be considered.

Q.15 Match The Following

A. TQM promotes 1. Small change

B. Kaizen is 2. Continuous improvement
C. Quality circle can solve problem related to 3. Employee participation
 D. Quality circle benefit to 4. Employee
The correct order is
a. A-3, B-1, C-2, D-4
b. A-1, B-3, C-2, D-4
c. A-3, B-1, C-4, D-2
d. A-3, B-2, C-1, D-4

Q.16 _______ helps organization reduce employee turnover and absenteeism.

a. Job design
b. Training & development
c. Wage revision
d. All of the above

Q.17 Which of the following is for Environment management?

a. ISO-9000
b. ISO-14000
c. ISO-26000
d. ISO-31000

Q.18 Cost of getting company certified to ISO 9001 certification is considered which of the
following quality costs:
a. Appraisal Cost
b. Internal Failure Cost
c. External Failure Cost
d. Prevention Cost

Q.19 What should the company focus on to achieve quality more economically?
a. Appraisal Cost
b. Internal Failure Cost
c. External Failure Cost
d. Prevention Cost

Q.20 Which of the following quality costs are failure costs?

a. Pre – Dispatch Inspection Cost
b. Equipment Calibration Cost
c. Customer Satisfaction Survey Cost
d. Product Recall Cost