Windows 8 Training

Windows 8 Agent Training
SEA – Training and Quality Assurance (Samsung Confidential) Change

Change I Challenge
I Challenge I Create
I Create I Competitiveness
I Competitiveness
Objectives
 Using this information provided by this training, you will be
able to support Samsung computing products running
Windows 8
SEA – Training and Quality Assurance (Samsung Confidential) 2 Change I Challenge I Create I Competitiveness
Windows 8 Overview
SEA – Training and Quality Assurance (Samsung Confidential) 3 Beyond

Change I Challenge I CreateComparison
I Competitiveness
Opening Discussion
Windows 8 Editions
Edition Audience Features
Mainstream consumer All main benefits of Windows 8
All main benefits plus advanced
Pro
features
Business or enthusiast
Windows Media Center available as
“media pack” add-on
RT Touch-optimized desktop versions of

Device with ARM processor new Word, Excel, PowerPoint, and
OneNote
Removed Features
 Start button and Start menu
 Downloadable support for .hlp files
 Windows DVD Maker
 DVD Decoder
 Standard VGA Driver
 Support for XPDM Drivers
Removed Features (continued)
 F8 During Startup
 Previous Versions
 Network Map
 Ad-hoc Wi-Fi networks
 Manage Wireless Networks interface
 Virtual PC
 Windows XP Mode
Setup

I Competitiveness
System Requirements
 CPU: 1 GHz or faster with PAE, NX and SSE2 support
 RAM: 1 GB (32-bit) or 2 GB (64-bit)
 HDD: 16 GB (32-bit) or 20 GB (64-bit)
 Microsoft DirectX 9 graphics device with WDDM driver
 Touch hardware that supports multi-touch
 Screen resolution
– Windows Store apps: 1024x768
– Snapped view: 1366x768
Purchase Methods
Retailer online Microsoft online

Physical media
purchase purchase
• Compatibility check
• No entering product key
Compatibility Check
CPU Compatibility Message
Data Migration Options
Setup Troubleshooting
 Rollback feature starts when:
– Migrating Windows settings, personal files and apps
– Failure occurs during installation
 Other installs create “Windows.old” folder containing previous OS
 Hanging in Setup may be due to unneeded drivers
 “STOP 0x0000005D UNSUPPORTED_PROCESSOR” may occur,
must revert to old OS
Windows Welcome
Windows Welcome (continued)
Account Sign-In
Windows Microsoft
login account
Connected account
Dual-Boot Configuration
Install older Windows version
Boot from Windows 8 install media
Install Windows 8 to partition not

containing current Windows
Activation

I Competitiveness
Windows 8 Activation Overview
 Activation required for all PCs
 No time-based grace periods
 Simplified customer experience
 Activation is self-healing
 New PCs with Windows 8 have firmware-injected activation key
Activation Status in System
Activation Status in Action Center
Activation Status in Action Center (continued)
Results of Non-Activation
Adding Features through System
Adding Features through Action Center
Adding Features
Pro
Product Key
Feature Pack
Pro
+ Media Center
New Windows User Interface

I Competitiveness
Start Screen
“Metro”
Two Types of Applications
 Windows Store apps run full screen
 Desktop apps run in desktop environment
Snapping Windows Store Apps
 Some Windows Store apps “snap” to side of screen
 Allows use alongside another app
Removal of Start Button
 Move to lower left of desktop for Start screen
Tiles
 Start screen made up of “tiles”
 Two styles, based on app type
 Windows store apps can be
self-updating “live tiles”
 Can pin multiple tiles per app
 Tiles can be rearranged, resized,
grouped and unpinned
Desktop
Windows
Store
Viewing All Apps
 Right-click Start screen background for All Apps option
Charms
 Charms provide consistent way to use common app features and
key Windows features
Charms Example: Maps
 While consistent, charms are also context-specific
 Example: within Maps app, Search charm searches for places
Accessing the Charms
 Touch: Swipe from right edge of the screen.
 Mouse: Place pointer in top or bottom right corner,
move towards middle when charms appear
 Keyboard: Windows + C
 Clock appears with charms on Start screen
Search Charm
 Search from the Start screen for Apps, Settings or Files
 Keyboard shortcuts:
– Windows + Q (apps)
– Windows + W (settings)
– Windows + F (files)
Share Charm
 Share information between apps or with contacts
 Example: Internet Explorer shares with People app to post
to Twitter
Start Charm
 Click once to open Start Screen
– Provides another way to get to Start from desktop
 Click again to return to previous app
 Click repeatedly to cycle back and forth
 Keyboard shortcut: Windows key
Devices Charm
 Send content from app to certain attached devices
 Examples: printing, sending media content to TVs,
sending files to other devices
 Devices shown can perform tasks relevant to the app
Settings Charm
 Modify common usage settings:
– Network
– Volume
– Screen
– Notifications
– Power
– Keyboard
– Change PC settings
 Keyboard shortcut: Windows + I
PC Settings
 Single location for other system settings
Using Corners
Click upper left

for previous app
Click lower left

for Start
Using Corners (continued)
Move from left corner

toward center for app
switching bar
Right-click app to
close or snap
Move to either right

corner to make
charms appear
Move toward center

to fill in charms
Right-click lower left

corner for advanced
menu
Keyboard shortcut:
Windows + X
Switching Apps
 Launching another app from Start moves first app to background
 To bring back the first app:
– Swipe from left edge of the screen (touch)
– Press Windows + Tab to cycle through open apps
– Select the tile for first app from Start
Closing Apps
 Apps don’t need to be closed
 Windows 8 handles resource management and app state
 To close, move pointer to top of screen
 Pointer becomes hand icon
Closing Apps (continued)
 Pull down to shrink app to thumbnail
 Drag to bottom to close app
 Dragging to left or right snaps app to that side
Notifications
 New, consistent method for status updates
 Does not “steal” focus or input
Lock Screen
 Clock and wallpaper shown when PC locked
 Some apps can show live updates on lock screen
Touch Keyboard
 Touch keyboard available on touch-based devices
 Can manually launch from Settings charm or desktop taskbar
Touch Keyboard (continued)
 Switch between key layouts using bottom right key
Touch Keyboard (continued)
 Touch keyboard supports installed languages
 Handwriting recognition function included
Windows Store Apps

I Competitiveness
Notes About Windows Store Apps
 How customers obtain Windows Store apps:
– Several included with Windows 8
– Samsung may include additional apps
– All other apps come from Windows Store
 By default, apps have restricted access to system and user's profile
 Developers must declare permissions required by their app
Opening an App
 Windows launches the app
 Colored background with app logo displayed
 App begins displaying
 Windows closes app if not displayed within 10 seconds
App Running States
 App can be in one of three states:
– Running
– Suspended
– Terminated
 Media app must support background audio to play audio while in
background
– Music app supports background audio
– Touch version of IE does not; audio from webpage stops when
switched away from app
The Windows Store

I Competitiveness
The Windows Store
 Single source for Windows Store apps
App Categories
 Store provided several categorized listings
Searching for Apps
 Search charm used to search for apps
App Description Page
 Provides app details, including price
– Payment and account supported by Microsoft
 Click Install button to install app
App Installation Process
 Windows Store downloads and installs
 Notification when complete
 New app appears on Start screen
Unpinning and Uninstalling
 Right-click tile to access app options
 Unpin removes from Start screen, app remains installed
 Uninstall to fully remove app
More About Windows Store Apps
 By default, app updates installed daily
– Customers can also manually update from Windows Store
 Customers can submit star ratings and written reviews
 Problem reporting available for issues such as offensive content
Included Apps

I Competitiveness
Apps Included by Microsoft
 Certain apps included as part of Windows 8
 Operate like other Windows Store apps
 Samsung may include additional apps
Communication Apps
 Mail, Calendar, People and Messaging installed, uninstalled,
updated as a single package
 These apps share accounts and settings
 Require sign-in with a Microsoft Account
People App
 Combined view of social networking and email services
 Profile information from all services combined for each contact
Music and Video Apps
 Music and video apps integrated with Xbox Live
– Access to Xbox marketplaces
– Media playback on Xbox 360
 Also provide playback of local media
Games App
 Integrates Xbox and Windows games for Xbox Live
 Launch Windows Games directly
 Purchase and launch games on Xbox 360
Bing Apps
 Bing apps provide Bing information with enhanced experience
Bing Search News

Bing Apps (continued)
Sports Maps
Bing Apps (continued)
Weather Finance
Bing Travel App
 Travel provides destination information and booking functions
Other Media Apps
 Photos combines pictures from Pictures Library, SkyDrive,
Facebook and Flickr
 Camera takes pictures or videos from embedded
camera or external webcam
– Pictures and videos saved to Pictures Library
 Reader is the default file handler for PDF/XPS files
Skydrive
 SkyDrive is Microsoft’s cloud storage service
 App allows sharing of data from Windows 8 PC to cloud
 Other apps (such as Photo) can access Skydrive files
Changes to the Desktop

I Competitiveness
How the Desktop Loads
 With single monitor, desktop doesn’t load until accessed
– Loads when tile is clicked or desktop app launched
 Desktop loads at startup with multiple monitors
– Desktop always shown on at least one monitor
Using Multiple Monitors
 Corners and edges active on all monitors
 Shared edges use invisible 6-pixel “wall” easier targeting of corners
 Can drag Windows Store apps to another monitor
– Windows Store apps can only display on one monitor at a time
Using Multiple Monitors (continued)
 By default, taskbars shown on all monitors
 Can set different background for each monitor
 Can span desktop background across all monitors
Copying Files
 File copy interface includes pause and resume
 Multiple copies combined into same window
 New conflict resolution dialog shows
thumbnails and bolds key values
File Explorer
 Ribbon interface similar to newer versions of Word and Paint
 Each command has keyboard shortcut, press Alt to see
 Can pin frequent commands to the Quick Access Toolbar
 Ribbon can be hidden to save space (hidden by default)
SEA – Training and Quality Assurance (Samsung Confidential) Change I Challenge I Create I Competitiveness
File Explorer (continued)
 Contextual tabs provide commands based on situation
– Library Tools
– Picture Tools
– Drive Tools
File Association
 When new app that handles a file type is installed, Windows
prompts user to choose which app they want to use
 Can also change using Set Default Programs in Control Panel
New Task Manager: Simplified View
 Initial views shows only list of running apps and End task
 Designed for ease of ending a task
New Task Manager: Full Interface
 To see full interface, click More details
New Task Manager: Process Tab
 Shows relationship between apps and processes with expanded
information
New Task Manager: Performance Tab
 Shows graphs and details of four key performance metrics
New Task Manager: App History
 Shows total resources used by individual apps since Windows
installed (or history cleared)
New Task Manager: Startup Tab
 Shows startup items, with impact rating based on CPU / disk use
 Replaces Startup tab in MSConfig
New Task Manager: Users Tab
 Shows processes running in each user’s session
New Task Manager: Details Tab
 Shows same information as process list of previous Task Manager
New Task Manager: Services Tab
 Provides another view similar to previous Task Manager
Connected Accounts

I Competitiveness
Connected Account Concept
Windows Microsoft
login account
Connected account
Connected Account in Windows Welcome
 Prompted to use or create connected account in Windows Welcome
Converting a Local Account
 Without Internet access, local account only is option
 When Internet access available, account can be converted to
Connected Account in PC Settings
Potential Issues
 Can’t use existing Microsoft Account with invalid password or
network connection issue
 Can’t sign up for a new Microsoft Account if:
– Account already in use by someone else
– Customer is less than 13 years old
– Invalid characters in user name or password
 By design, can’t switch built-in Administrator or Guest account to
connected account
Syncing PC Settings
 All Windows 8 PCs using the same Connected Account can sync
many of their settings
 Allows same experience regardless of specific PC being used
 Settings that can be synced include:
– Personalization settings (Start screen colors, backgrounds)
– Ease of Access settings
– Language preferences
– Web browser settings
– Taskbar settings such as pinned items
– Settings for Windows Store apps
Syncing PC Settings (continued)
 User can customize which items to sync in PC Settings
Simplified Logon
 Two new sing-in methods designed for ease of use on touch device
– PIN Password: Sign in to Windows using 4 digit PIN
– Picture Password: Sign in to Windows by drawing specific pattern on
user-selected picture
 Configure these in PC Settings
Startup

I Competitiveness
Faster Startup Through Hybrid Shutdown
 Recent Windows releases offered Hibernate to make computer
ready for use more quickly than cold boot
 Windows 8 shutdown essentially consists of logging off all users and
then hibernating
Faster Startup Through Hybrid Shutdown
 Resuming from hibernation less work than a full initialization, leading
to faster startup
 Restart performs a full reboot cycle, doesn’t use hybrid shutdown
UEFI (Unified Extensible Firmware Interface)
 UEFI is firmware-based interface to replace BIOS
 UEFI is a Windows 8 logo requirement
 Enables several features and improvements:
– GPT disk partitioning
– Boot from large disk drives
– Secure boot, measured boot, trusted boot
– Boot on computer with no VGA Support
– Early Launch Anti-Malware
Accessing the Startup Menu
 Windows 8 boot process doesn’t watch for F8 key during startup
 Pressing F8 won’t open startup menu
 Ways to access Windows 8 startup menu:
– Startup failure detection
– Boot from installation media or system repair disc
– Manually access the boot menu (using another method)
Startup Failure Detection
 Recovery screen shown automatically when startup failure detected
 “See advanced repair” button offers System Restore, Startup Repair
and other options
Boot from Installation Media or Repair Disc
 “Repair your computer” link provides access to troubleshooting tools
Manual Access Methods
 Hold down the Shift key while clicking Restart
– Use from Settings charm (as shown)
– Use at the login screen
 Use Advanced startup option in PC settings
Startup Options
 Troubleshoot leads to recovery options
Additional Options
 Additional options may be available depending on configuration and
UEFI firmware
Troubleshoot Menu
 Refresh repairs Windows without affecting files
 Reset repairs Windows and also removes all files
 Advanced Options leads to more options
Advanced Options
 Offers additional repair and access options
 Startup Settings offers options previously accessed by F8
Startup Settings
 Restart to access menu
Hardware and Devices

I Competitiveness
System Requirements Review
 CPU: 1 GHz or faster with PAE, NX and SSE2 support
 RAM: 1 GB (32-bit) or 2 GB (64-bit)
 HDD: 16 GB (32-bit) or 20 GB (64-bit)
 Microsoft DirectX 9 graphics device with WDDM driver
 Touch hardware that supports multi-touch
 Screen resolution
– Windows Store apps: 1024x768
– Snapped view: 1366x768
Interacting with Hardware
 Two new hardware interfaces in Windows 8:
– Devices Charm
– Devices section of PC settings
 Both show devices connected directly (USB or Ethernet) or over
wireless (Bluetooth or WiFi Direct)
Using the Devices Charm
 Devices Charm shows devices relevant for app being used
Internet Explorer Video App

Using the Devices Charm (continued)
 Selecting a PlayTo compatible device (such as a TV) stops video /
music playback on PC and starts playback on that device
 “Second screen” option configures multiple monitors
 Select a printer to open the print interface
Devices in PC Settings
 Devices section in PC settings provides touch-friendly way to
manage some devices
Devices in PC Settings (continued)
 Tasks that can be performed include:
– View status of device in a problem state (can’t start / offline)
– Rename network media devices (to help distinguish them)
– Uninstall device
– See when device was installed
– Add network or Bluetooth device
 For troubleshooting, continue to use Device Manager and Devices
and Printers
Storage

I Competitiveness
Mounting ISO and VHD
 ISO is an exact copy of a CD or DVD stored as a single file
 VHD is a Virtual Hard Drive file used by Microsoft products
 Windows 8 can mount ISO and VHD files, showing them as new
drive letters in File Explorer
Storage Spaces
 Windows 8 can combine several disks into a single pool of storage
for easier management and resiliency against failure
 Pool can contain variety of physical disks with different sizes and
connected to computer in different ways
 Spaces are created from these pools, behave just like physical disks
Storage Spaces (continued)
 “Thin provisioning” allows space to be larger than the pool it was
created from, through the way space is reserved
 Action Center notifies when more physical drives need to be added
 To add new drives, customer only has to plug them in and add them
to existing pool; Storage Spaces then handles automatically
Storage Space Resiliency
 “Resiliency” refers to protecting data from loss of a physical disk
 Two basic types of resiliency: mirroring and parity
 Mirroring stores complete copies of data on 2 or 3 disks
 Parity records redundancy information used to regenerate lost data
– More capacity efficient, higher processing overhead
– Suited for large files with infrequent updates
Mirroring Parity
Storage Space Resiliency (continued)
 Physical disks in pool not visible to other components or apps;
if disk fails, that failure is completely shielded
 Storage Spaces automatically regenerates data for affected spaces,
as long as there are enough other physical disks available in pool
Creating a Storage Space
 Desktop  Control Panel  System and Security  Storage Spaces
 Click “Create a new pool and storage space”
Creating a Storage Space (continued)
 Select drives to be added to the new pool
 Select resiliency type and other options
 Storage space now appears as available drive
Virtualization

I Competitiveness
Overview of Hyper-V
 Hyper-V software runs virtual machines (software that acts like
another machine)
 Included with Windows 8 Pro, previously available only on servers
 Windows Virtual PC and XP Mode not supported in Windows 8
System Requirements for Hyper-V
 Windows 8 Pro
 64-bit operating system
 Minimum of 4GB of RAM
 Features must be enabled in BIOS:
– HAV
– DEP/NX
– SLAT
Enabling Hyper-V
 Hyper-V must be turned on in Windows Features
 After restart, two new tiles on Start Screen
Networking

I Competitiveness
Viewing Available Wireless Networks
 Network icon remains in system tray on desktop
 From new UI, Charms Bar  Settings Charm
 Network icon
Metered Networks
 New function to handle networks with usage caps or usage charges
 Mobile broadband automatically configured as Metered Networks
 Right-click Wi-Fi connection to set as a Metered Network
Metered Networks (continued)
 Right-click Metered Connection to see estimated usage
 On Metered Network, Windows only downloads Critical Windows
Updates, and tile updates limited to 50 MB per month
Airplane Mode
 Airplane Mode disables all wireless devices (Wi-Fi, Bluetooth, NFC)
 Enable Airplane Mode from the View Available Networks interface or
wireless section of PC Settings.
Airplane Mode (continued)
 Airplane Mode activation shown by:
– Charms bar clock
– Desktop system tray
– System buttons in the Settings charm
Internet Explorer 10

I Competitiveness
Internet Explorer 10 Overview
 New Internet Explorer 10 included in Windows 8
 Comes in two different versions:
– Desktop version of Internet Explorer (similar to previous versions)
– New touch-optimized version in new Windows UI
Touch Optimized Version: Using The Top Bar
 To open new tab, click the plus sign in upper right
 Fly-out appears at bottom, lists frequent, pinned and favorite sites
 Click circle below plus sign for additional options.
Touch Optimized Version: Using the Bottom Bar
 Back, refresh and forward found on bottom bar
 Pin icon adds to site to favorites or pins to Start Screen
 Wrench icon gets app for site, finds text on page or opens page in
desktop version of IE
Adobe Flash and Plug-Ins
 Adobe Flash plays in touch-optimized IE
 No need to download or install
 Both versions use same integrated Flash Player
 No other plug-ins or ActiveX controls supported by touch version
Updates and Maintenance

I Competitiveness
Automatic Maintenance
 Automatic Maintenance is new function used by Windows
components and apps to schedule maintenance once per day
 Shown in Action Center, in the Maintenance section
Windows Update
 Windows Updates download and install automatically by default
 Check for updates in PC Settings
Windows Update (continued)
 Control Panel interface similar to previous
 Updated to include Automatic Maintenance feature
Recovery and Troubleshooting

I Competitiveness
Getting Help from the Start Screen
 From Start screen, Help can be accessed through Settings charm
Using Help Within App
 Within an app, accessing Help through Settings charm provides
app-specific information
Using Help Within Desktop
 Within desktop, accessing Help through Settings charm opens
Windows Help and Support
Searching for Help
 For more targeted results, search for specific keyword in Search
charm, then choose Settings
Returning to Good Configuration
 “Last Known Good Configuration” not available in Windows 8
 Two new options for restoring PC:
– Refresh the PC without affecting files
– Remove everything and reinstall Windows (Reset)
Refresh: What’s Preserved
 Following things preserved during Refresh:
– User Accounts
– All files on all hard drives (except as noted)
– Personalization settings (Windows Welcome and PC Settings)
– Windows Store apps
– Bitlocker configuration
Refresh: What Returns to Default
 Following things returned to default during Refresh:
– Contents of the following folders:
 \Windows
 \Program Files
 \Program Files (x86)
 \ProgramData
 \Users\<profile>\AppData
– Samsung-created folders
– App settings
– Desktop apps removed unless they were preloaded
Refresh Steps
 Access General section of PC Settings
 Click the “Get started” button under Refresh your PC
 Click “Next”
Refresh Steps (continued)
 Installation or recovery media may need to be inserted
 When ready, click “Refresh” to begin refresh process
Refresh Failure
 If Refresh interrupted by power failure or other event, rollback
returns PC to existing configuration
Reset
 “Remove everything” option permanently removes personal files and
apps, returning Windows 8 to original state
 Activation is the only configuration element preserved
 Windows should activate automatically after Reset, unless Pro Pack
or Media Pack used to upgrade Windows edition
Reset Steps
 Access General section of PC Settings
 Click the “Get started” button under Remove everything
 Click “Next”
Reset Steps (continued)
 Installation or recovery media may need to be inserted
 If PC has multiple drives, option whether or not to remove files
 Caution! “All drives” option causes data loss by design
 Option to just remove files, or fully clean drive
 “Just remove” performs a quick format of the disk.
 “Fully clean” varies depending on if drive encrypted with BitLocker
– If not encrypted, full format of the disk (takes a long time)
– If encrypted, quick format removes information to decrypt data
 Click “Reset” to begin reset process
 Product key needed if Pro Pack or Media Pack installed
 Accept License Terms to complete the reset
Reset Failure
 If Reset fails, user notified after first restart
 Clicking “Cancel” accesses normal startup menu with
troubleshooting options
Accessing Advanced Troubleshooting Options
 Startup menu  Troubleshoot  Advanced Options
File History
 File History is new Windows 8 feature for protecting personal files
 Periodically scans file system for changes to files in Libraries and
other important folders
File History (continued)
 Every time a file changes, File History stores a copy on a dedicated
storage device
 Interface designed to quickly find files and restore in one click
Enabling File History
 File History not enabled by default, enabled from Control Panel
 Can also enable through Windows Explorer
 When File History enabled, last copied date and time displayed
Selecting Target Drive
 File History saves to internal drive, external drive or network share
 Cannot save to same physical disk as the Windows drive
Recovering Files
 Two ways to access interface for recovering files:
– Click “History” button on Home tab of Windows Explorer
– In File History Control Panel, click “Restore personal files”
Recovering Files
 In the File History window:
– Click “Home”
– Navigate between days / times
– Click to select files to restore
– Click the “restore” button
Other Functions
 Windows 7 Backup and Restore included in Windows 8 to allow
restoring from Windows 7 backup
 Startup tab in MSConfig replaced by new Task Manager
– MSConfig provides link to open Task Manager
 Windows PowerShell is command-line environment introduced in
Windows 7
STOP Errors
 Windows 8 replaces STOP error screens with simpler message
 Text code still shown to provide further information
Languages

I Competitiveness
Upgrading with Installed Language Packs
 If upgrading from Windows 7 with display language packs installed,

those display languages will be absent from Windows 8
 Compatibility message shown during setup to notify customer
Language Control Panel
 New consolidated Language interface in Control Panel
 Also accessible through Language icon on the taskbar, which
appears when multiple input languages installed
Advanced Settings
 Advanced options include overriding defaults and setting
personalization data
Adding Input Languages
 Click “Add a language” to see list of available languages
Adding Input Languages (continued)
 Regional variants available for many languages
 Click “Add” to add language to PC
Configuring Input Languages
 Options vary by language
 Click “Preview” under Input Method to see keyboard layout
Input Method Editor (IME)
 Some languages use Input Method Editor (IME) with more options
 Click “Options” to view, “Advanced” for more options
Example: Simplified Chinese
 Microsoft Pinyin SimpleFast is default input for Simplified Chinese
 Customization settings available
IME in Windows Store Apps
 When IME is configured, text inputs will show icon that provides
access to IME options
Adding Display Language
 With input language added, display language can then be added
 Click “Download and install language pack”
Adding Display Language (continued)
 “Make this the primary language” option appears
 Log off required for change to take effect
Safety and Security

I Competitiveness
Windows Defender
 Windows 8 version of Windows Defender provides protection from
all forms of malware, including worms, viruses and Trojans
– Uses same engine and signatures as Microsoft Security Essentials
and Forefront Endpoint Protection
 Microsoft does not recommend against third party antivirus solution
Windows SmartScreen
 Windows SmartScreen feature from Internet Explorer now
integrated into entire operating system
 Checks any app downloaded from the Internet against reputation
service hosted by Microsoft
Windows SmartScreen (continued)
 If SmartScreen detects unrecognized app or app with known
problem, launching the installer is prevented
 Click “More info” for more information and to access “Run anyway”
option
Media

I Competitiveness
Audio Controls
 New Windows 8 audio controls shown when hardware volume
buttons are used
 When an app supporting these controls is in playback mode, audio
controls appear next to volume control
 With multiple audio apps in background, Windows only plays audio
from the app most recently in the foreground
Purchasing Windows Media Center
Pro
Feature Pack
Pro
+ Media Center
Windows Media Center Functionality
 Once installed, Windows Media Center works almost exactly as on
Windows 7
 Media Center Extenders and other Windows Media Center
hardware is no longer officially supported, but may still work
 Options no longer available:
– “Always keep Windows Media Center on top”
– “Start Windows Media Center when Windows starts”
Windows Media Center Potential Issues
 Customers who upgraded to Windows 8 may expect to find
Windows Media Center; they will need to purchase the feature pack
 Previously-recorded TV files won’t play by default in Windows 8;
Windows Media Center or third-party app must be installed
 Customers may want to use “Always keep Windows Media Center on
top” and “Start Windows Media Center when Windows starts”, but
they will not be able to
Media Formats Supported
 Windows Store apps can use any of these media formats:
Video Audio
Decoder H.264 DD+ (non-disk)
VC-1/WMV AAC
MP4 Pt 2 WMA
MP3
PCM
Format Container AVI M4A
MPEG-2 TS ASF
MP4 MP3
ASF WAV
Media Formats Supported (continued)
 Individual apps may include support for more formats such as
FLAC, MKV, and OGG
 This support will only be available in the app that includes it, due to
underlying architecture used for apps
DVD Playback
 DVD Video playback is not supported by Windows 8
– Use of DVDs for movie watching on a PC has declined
 Customers using Windows 7 built-in DVD support lose DVD upon
upgrade to Windows 8
 When already using third-party DVD decoder on previous Windows,
it remains in Windows 8 if compatible
DVD Playback (continued)
 DVD decoder can be added two ways:
– Install the media pack for Windows 8 Pro with Media Center
– Install a third-party DVD decoder
 Windows Media Player does not support DVD playback even when
Windows Media Center is installed
Windows RT

I Competitiveness
What is Windows RT?
 Windows RT is new family of Windows with experience and design
very similar to Windows 8
– Also known as Windows on ARM or WOA
– Not actually a version of Windows 8
 Only available pre-installed on PCs and tablets with ARM
processors (first version of Windows to support ARM)
Microsoft Office 2013
 Microsoft Office 2013 (also known as Office 15) included with
Windows RT
 Every device includes desktop versions of Word, PowerPoint, Excel,
and OneNote designed for touch and minimized resource usage
Microsoft Office 2013 (continued)
 When Windows RT devices first released, Preview version included
 Final version will be available through Windows Update
Using Other Software
 Windows RT computers designed to feel like consumer electronics
device in how it is used and managed
 Serviced only through Windows Update / Microsoft Update
 Consumer apps will only come from the Windows Store
 Does not support running, emulating, or porting desktop apps
 Only desktop apps distributed for ARM are included in-box or
through Windows Update
Using Other Software (continued)
 Windows RT includes same Windows Store apps in-box that are
included in Windows 8
 Other Windows Store apps can be built to support both Windows RT
and Windows 8
 Does support Windows desktop experience including File Explorer
and Microsoft Internet Explorer 10 for the desktop
Connected Standby
 Windows RT computer doesn’t need to be turned off
 Traditional hibernate and sleep options not available
 Windows RT computers always operate in new Connected Standby
power mode
 When screen goes dark (by power button press or timer), computer
enters very low-power mode allowing battery to last for weeks
 Dynamically adjusts power consumption to reduce power to unused
parts of system
Hardware Considerations
 ARM device is fixed device; processor, memory, drives, wireless
radio, and display chip will never change
 No expansion slots
 Windows no longer has to maintain a driver store
 Basic driver support for most common peripherals provided in-box
Feature Differences from Windows 8
 Windows RT feature set a subset of Windows 8
 Some features not supported include:
– Windows Media Player, Windows Media Center
– Video decoders other than WMV9/VC-1, H.264 and MPEG4 Pt.2
– Device Manager, Add Hardware Wizard
– System Restore, Safe Mode, File and Folder Backup
– Hyper-V
– Silverlight 5
– Sidebar/Gadgets
– WordPad
Feature Differences from Windows 8
 Cannot disable Windows Defender, or turn off the Real Time
Protection functionality
 Cannot disable Windows Firewall, or stop any of the related services
 Windows Update will always automatically download and install
important and recommended updates
What Questions Do You Have?

I Competitiveness

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Windows 8 Agent Training

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