TDR Request Registered with Coaching Refund System

From: ticketadmin@irctc.co.in

To: aditya_tiwari12@yahoo.com

Date: Saturday, 7 December, 2019, 07:04 am IST

Dear Customer,

We wish to inform that your request for refund against PNR Number 6537579222 for reason Train Late More Than Three Hours
and Passenger Not Travelled., has been received and the Reference No for this is :100000386792217.

The TDR refund case has been registered with 203191202525 on 2019-12-07 07:04:36.075 and forwarded to the Chief
Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS)
under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules
https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal
Railways as per extant Refund rules of Indian Railways and not by IRCTC.

This mail is also copied to the Zonal Railways handling your TDR case :acmrf@nr.railnet.gov.in.

You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the
status online under TDR History.

In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the
customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited
back.

For any assistance please contact our customer care call centre or mail to care@irctc.co.in.

This is an Auto generated mail. Please do not reply.

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With regards,
Customer Care, IRCTC,
care@irctc.co.in