CUSTOMER SATISFACTION SURVEY

1. Please rate your overall satisfaction with your experience at this store.
o Highly satisfied
o Satisfied
o Dissatisfied
o Highly dissatisfied

2. Return to this store in the next 6 months?

o HIGHLY LIKELY
o Likely
o Somewhat likely
o Not very likely
o Not at all likely

3. Did an associate offer assistance in the aisles?

o Yes
o No

4. Did an associate offer to order you any shoes on springstep.com?

o Yes
o No

5. Did an associate tell you about current store promotions?

o Yes
o No

6. What time of day was your visit?

o 8:00 am to 12:00
o 12:00 am to 2:00
o 2:00 am to 5:00
o After 5:00 pm

7. How old are you?

o Under 18
o 18-24
o 24-35
o 35-40
o Over 40
o Prefer not to answer
8. What is your gender?
o Female
o Male
o Prefer not to answer

9. Recommend this store to a friend or family member?

o Highly likely
o Likely
o Somewhat likely
o Not very likely
o Not at all likely

10. Which of the following departments did you shop during this visit?
o Men’s
o Kid´s
o Women´s
o Accessories and handbags

Thank you for taking the time to give us your feedback