A3 v3.

A3

Title: Bahama Bistro Lunch Order Delays Name(s) Date

Background: Proposed Countermeasure(s):

Why you are talking about it. Your proposal to reach the future state, the target condition.
- What alternatives could be considered?
What is the business reason for choosing this issue? - How will you choose among the options? What decision criteria?

How your recommended countermeasures will impact the root cause to

change the current situation and achieve the target.

Current Conditions:
Where things stand today.
- What’s the problem with that, with where we stand?
- What is the actual symptom that the business feels that requires action?
Implementation Plan:
A chart or table that shows actions/outcomes, timeline and responsibilities.
Show visually – pareto charts, graphs, drawings, maps, etc.
May include details on the specific means of implementation.
- Who will do what, when and how?

Indicators of performance, of progress.

Target(s)/Goal(s) - How will we know if the actions have the impact needed?
The specific outcome required for the business. - What are the critical few, visual, most natural measures?
- What is the specific change you want to accomplish now.?
- How will you measure success?

Analysis
The root cause(s) of the problem.
- Why are we experiencing the symptom?
- What constraints prevent us from the goal?
Follow Up:
Choose the simplest problem-solving tool for this issue: Remaining issues that can be anticipated.
- 5 Whys - Any failure modes to watch out for? Any unintended consequences?
- Fishbone
- QC Tools Ensure ongoing P-D-C-A.
- LSS Tools

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 A3 v3.2

A3

Title: Bahama Bistro Lunch Order Delays Name: Lunch Team Date: January 14th

Background: Proposed Countermeasure(s):

Good service is part of the Bahama Bistro Mission Statement. We can't afford Countermeasures proposed:
to have dissatisfied customers - we'll lose them - 5S the Prep Area
- Conduct Cross-Training of all floor staff
- Redesign the order form to make special orders easy to see
- Institute Standard Work amongst all roles

Current Conditions:
It's currently taking 28 minutes on average to get lunch orders to customers.
Customers are having trouble fitting this into their lunch hours.
Implementation Plan:

Target(s)/Goal(s)
The goal is to deliver sandwiches and soups in 20 minutes or less and
entrees in 30 minutes or less by May 10th

Analysis
Some of the root causes:
- Prep area is not set up efficiently causings lots of motion and restocking
during the rush
Follow Up:
- There are bottlenecks due to specialization of roles Conduct 5S Audits and track scores on Run Chart
- The lunch order form doesn't make it easy to call out special orders which Use New Procedure Audit to check on adherence to Standard Work
leads to rework
- There is a lot of variation in the process based on the individual

_x000D_Copyright 2018 GoLeanSixSigma.com. All Rights Reserved.