Professional Documents
Culture Documents
Senforiano B. Alterado IV
BS Architecture 5-G
Proponent
February 2020
ACKNOWLEDGEMENTS
With boundless love and appreciation, the researcher would like to extend his
heartfelt gratitude and appreciation to the people who helped him bring this
adviser, Ar. Jim Immanuel Palma, for giving me the opportunity to go beyond
and to not give up. It was a great privilege and honor to work and study under
his guidance. I am extremely grateful for what he has offered me. I would also
like to thank him for his friendship, empathy, and great sense of humor. I could
not have imagined having a better advisor and mentor for my thesis study.
Besides my advisor, I would like to thank my thesis moderator, Ar. Joe Allen
Tan, for guiding us and for not being harsh to us throughout the whole
semester. Also, I would like to thank my thesis panels, Ar. Ronald Bryan Ancla,
Ar. Ace Mark Clapis, Ar. Jankin Davies Go, Ar. Daem Mark Panizales, Ar. John
Jelbert Gan, and Ar. Martha Gee Torres, for their thoughtful insights,
Jr., for their love, prayers, caring and sacrifices for educating and preparing me
for my future. This is also for you mami and papi, I love you. Also, I express my
Odi Simon, Jan Duban, Jaynefel Tabanao, Beah Mangulamas and Claudine
this thesis project could not have been accomplished without their support. In
deepest gratitude. Her encouragement when the times got rough are much
appreciated and duly noted. It was a great comfort and relief to know that she
is with me throughout my journey and was willing to help and support me in any
way that she can during our hectic schedules even though she had academic
problems of her own. I am very much thankful for her love, understanding,
prayers and continuing support to complete this thesis. I love you babu, my
sexy pumpkin.
ABSTRACT
An airport, being a gateway to the country, is one of the most complex systems
in modern society. Its optimal operation is a major role in the economic development
because it is experiencing inefficiency within the facility. Today, the airport’s traffic
volume has already overreached the designed capacity. These problems, then, leads
Passengers are the main customers of an airport, and so their needs must be
understood. The study’s main goal is to help optimize the passenger experience by
an airport and its connection between the passenger’s experience to help apply the
research methods through statistics, units for data collection, and analysis of
facility that will have a better understanding of the passengers’ needs to improve their
passenger experience.
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Table of Contents
viii | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
CHAPTER 3: METHODOLOGY
3.1 Research Design……………………………………………………………………… 65
3.1.1 Descriptive Research Design ......................................................................... 65
3.2 Research Subject………………………………………………………. ..................... 66
3.3 Research Instruments………………………………………………………………… 66
3.3.1 Primary Sources .............................................................................................. 66
3.3.2 Secondary Sources ......................................................................................... 67
3.4 Data Gathering Procedure…………………………………………………………. ... 68
3.4.1 Interviews ........................................................................................................ 68
3.4.2 Ocular Inspection ............................................................................................ 70
3.4.3 Survey ............................................................................................................. 71
3.5 Directory of Experts and Organizations………………………………..................... 72
3.5.1 Experts ............................................................................................................ 72
3.5.2 Organizations .................................................................................................. 76
ix | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4.1.2 Interview with Ar. Chester Lennard Jusi and Ar. Janina Victoria Lu…………80
4.1.3 Interview with Ar. Henna S. Dazo ................................................................... 82
4.1.4 Interview with Ar. Steven Adrianne M. Chua .................................................. 83
4.1.5 Interview with Engr. Rex Obcena ................................................................... 84
4.1.6 Interview with Engr. Sarah Jane Saladaga .................................................... 86
4.1.7 Interview with Mr. Enrico B. Gonzales ............................................................ 88
4.1.8 Interview with Atty. Steve Y. Dicdican ............................................................ 91
4.1.9 Interview with Ma. Vilma Belches ................................................................... 93
4.1.10 Interview with Mr. John Paul Valle................................................................ 96
4.1.11 Interview with Mr. Christian D. Cambaya ..................................................... 98
4.1.12 Interview with Mr. Nicarter N. Rivas and Ma. Christina Matonizo ................ 99
4.1.13 Interview with Dr. Nelly Limbadan .............................................................. 101
4.2 Presentation of Results acquired from Informal Interviews………………………104
4.2.1 Interview with CAAP Davao Officer .............................................................. 104
4.2.2 Interview with MIAA Employee ..................................................................... 104
4.2.3 Interview with MCIA Security Officer ............................................................ 104
4.2.4 Interview with CAAP Davao Officer .............................................................. 105
4.2.5 Interview with Mr. Roberto Amad Guipitacio ................................................ 105
4.2.6 Interview with AdDU Psychology Scholar .................................................... 105
4.2.7 Interview with Mr. Takeshi Maeda ................................................................ 106
4.3 Presentation of Results acquired from Survey Questionnaires …………………106
4.3.1 Questions about the respondent’s airport assessment ................................ 107
4.3.2 Questions about the different Filipino behaviors in airports ......................... 118
4.3.3 Questions about Davao International Airport passenger experience .......... 128
4.3.4 Questions about the stressors in the Davao International Airport ............... 131
4.3.5 Questions about the Route and Activity Location ........................................ 136
4.4 Presentation of Results acquired from Ocular Inspections.………………………143
4.4.1 Ocular Inspection in Ninoy Aquino International Airport ..........................14444
4.4.2 Ocular Inspection in Mactan-Cebu International Airport .............................. 152
4.4.3 Ocular Inspection in Davao International Airport .......................................... 161
4.4.4 Ocular Inspection in Suvarnabhumi International Airport …………………..170
4.5 Analysis, Interpretations, Recommendations ……………………………….…….181
4.5.1 Analysis Based on Filipino Behavioral Aspects in Airport Facilities............. 181
4.5.2 Analysis Based on Architectural Characteristics .......................................... 187
4.5.3 Analysis Based on Stressors of the Filipino Passengers ............................. 192
4.5.4 Analysis Based on Elements of Normative Pedestrian Behavior Theory .... 200
x|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4.5.5 Analysis Based on Filipino and Foreign Behaviors in the airport................. 208
4.5.6 Analysis Based on the Passenger Movements ............................................ 222
4.5.7 Analysis Based on the Aircraft Movements .................................................. 229
4.5.8 Analysis Based on the Cargo Movements ................................................... 232
xi | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
List of Figures
xii | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
xiii | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
xiv | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
xv | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
xvi | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
List of Tables
xvii | A l t e r a d o I V
1.1 Background of the Study 2
1.5 Assumptions 13
1.6 Hypothesis 14
In the 21st century, airports are one of the most uniquely designed
is a facility that serves as the gateway to cities and countries. An airport can be
an iconic structure in a city as it has a first and last impression for the users,
visitors from the ground and the air memorable. The plan, however, should be
generations.
Bangoy International Airport (FBIA), is the main airport serving the Davao
Region in the Philippines. According to Ajero (2003), the airport started its
operations when Don Francisco Bangoy donated their land in Barangay Sasa,
airport in Mindanao and the third in the country. In less than a year, foreign
number of passengers using the city’s airport. According to the data from the
facility's two million marks in terms of passengers that it can cater. These
2|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
lacks some facilities and amenities that the passengers need. Common
problems found in the airport are the lack of chairs in the departure area and
the congested check-in counter. Therefore, there is a need for the rehabilitation
and expansion of the currently congested terminal building. In this way, the
Philippine culture and heritage in the 21st century, the researcher specifically
chose Filipino behaviors and their values that are found in the airport and its
discover and understand Filipino behaviors to adapt it to the research and the
design of the facility. These different Filipino behaviors in the airport will then
explaining the interaction between Filipinos and how they influence their
manners ---- think, feel, and act. Hence, the researcher will focus the study on
3|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the airport, and ways to improve the efficiency of the facility. Improvements to
behaviors.
countries and at the same time providing thousands of jobs to the people. It is
being considered as the main airport building. Although, it is known that the
from time to time and is getting out of hand. The airport lacks some spaces and
facilities to cater to the needs of the users and the Filipino people. Spaces such
as a proper arrival and departure area wherein Filipino activities like the
greeting and well-wishing of families and loved ones occurs will help in
4|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
experience. However, the current airport does not follow the standard and
design guidelines based on the airport planning manual that is provided by the
government.
traffic and congestion in the facility. In line with this, the researcher will use the
problem to optimize the facility. The study will focus on exploring different
developed?
efficiency?
behaviors?
5|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
facility?
passenger experience?
experience?
Behavior Theory?
6|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the airport, the main objective of the study is to involve the different Filipino
culture and behavior that can be found within the vicinity towards an efficient
Filipino behavioral flow patterns in architectural form and function in the facility,
eventually leading into the planning and design of an airport terminal building.
Therefore, providing bigger spaces and more building facilities for the
Goals and Objectives is essential for the development of the study. The main
goal of the study will help the researcher in envisioning a specific aim for the
project. On the other hand, the objectives will serve as the guideline and steps
that the researcher needs to achieve and consider in reaching the goal.
location.
passenger experience.
7|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
compensated.
Theory.
passenger experience.
experience.
8|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
different components that will form the study creating an over-all basis that will
the study.
designates the different variable into three parts; the Independent Variable,
is the response variable or the overall effect of the framework, and the
9|Alter ado IV
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
10 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
11 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
and the flow of the given variables and their specific branches to understand
researcher for applying the study is the independent variable. In the illustration
below, the current Davao International Airport and its Environs are the
independent variables. The researcher will study the present condition of the
are then referred to as the intervening variables or the bridge to the study. In
the second part, the framework below illustrates the procedures and theories
that the study will need to answer. The Normative Pedestrian Behavior Theory
and its branches will be applied to the different users within the area.
The dependent variable will then be the last in the framework below. It
will be the end goal or the effect of the study because of the intervening
variables and the independent variables. With this, the end goal is to formulate
12 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Behavior Theory.
1.5 ASSUMPTIONS
First of all, the researcher assumes that redeveloping the current Davao
currently congested terminal and ever-growing visitors that is going in and out
the city. This way, the holding capacity of the airport will be increased, and the
The researcher will also assume the unsolicited proposal of the Chelsea
maintain, and manage the Davao International Airport (DIA) that will start by
July 2019 according to Padillo (2019). The proposed urban railway transport
system in Davao City and the redevelopment of the airport follows a Public-
timetable. Hence, the general assumption of this research paper is to get full
support from the Local Government Unit of Davao and especially the Civil
of funding for the redevelopment since the proposal's project is to aim for the
13 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
its principles, the researcher also assumes that this exploration of the study will
As being part of the development of the city and the country mainly in
the Mindanao region, it is assumed that the present condition of the airport
facility will acknowledge the proposal of the New Davao International Airport. It
is, then, imagined that the current airport facility will be incorporated within the
1.6 HYPOTHESIS
passenger traffic that the airport’s capacity can hold, and it is evident that the
facility is in dire need of improvement to make its operations more efficient and
researcher is feasible for it will improve the economic growth and opportunities
in Davao City and its neighboring cities. This redevelopment will not only bring
tourists and investments; it will also bring new opportunities for the
Theory and its specific branches will, then, be applied and administered to the
airport’s environs. The theory will address the need for efficient passenger
14 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
experience in the airport wherein Filipino pedestrian behaviors are studied and
the connection of the different Filipino behaviors will be formed out from the
types of diverse culture and their behaviors towards a proper airport facility.
the over-all study since it will help in making it possible and feasible. Firstly, the
Group in the Davao International Airport already has a proposed urban railway
transport system called Davao People Mover, Udenna Mall, and an intermodal
facility. However, Udenna has not yet engaged a designer for the redeveloped
passenger terminal building of the airport, but the company already opened a
design competition. Thus, the scope of the researcher’s study is only limited to
the airport’s passenger terminal building and its support buildings that can help
experience, the research will not focus on airport management strategies and
airport organizational matters. Thus, the study will focus on the overall
15 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The Philippines’ Airport Planning Manual will still be followed for the designing
and planning of the redeveloped facility. The focus will be on the primary users
who are Filipinos that use the facility, individually the passenger, and not the
employees.
The data gathering will be limited to some spaces that are not
accessible to the researcher; thus, they will automatically follow the different
codes and manuals for planning. The researcher will also use quantitative and
qualitative data provided by interviews and surveys. Ocular inspections will also
be conducted at the current location since the over-all analysis of the site, and
its problems is a top priority. Forecasting data for airport activity planning will
also be limited to the historical data available and used by Ninoy Aquino
International Airport (NAIA), Mactan International Airport (MIA), and the current
The study will also focus more on different Filipino behaviors found
inside the airport. It will be addressed with the use of the different
16 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Pedestrian Behavior Theory that can help in achieving the improved facility.
Also, incorporating Filipino Behaviors and features will support this concept to
practices found in the facility and helps to avoid further problems that may be
rather than providing spaces that is not very effective. It also contributes a
patterns.
17 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
18 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Several key terms will be mentioned throughout the research paper. For
the reader to properly understand these key terms, this definition of the different
vital terms section will provide meaning for each of these terms or words for
better understanding.
• Culture- The set of shared attitudes, values, goals, and practices that
Webster Dictionary)
(CAB, 2019)
• Apron- A paved area located on the airside where aircraft are parked
19 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Landslide- Part of the airport terminal to which public access and non-
• Transit Lounge- Zone reserved for passengers arriving by air but not
20 | A l t e r a d o I V
2.1 Filipinos 22
2.1 FILIPINOS
characteristics. This then will be the basis for the theory of Normative Pedestrian
The characteristics will show how the Filipinos respect and accommodate different
people regardless of race, culture, and belief. Through these characteristics, it will fit
and adapt to the Filipino culture and traditions at the same time accommodate different
types of culture. This concept and elements will help reduce the stress in the facility
while enhancing and introducing our culture to new people in creative interactions.
The Philippines' culture was derived from the cultures of Eastern and
adapted their identity and culture in their own lives that they incorporated the
learnings of other countries into their own. However, just like any different
belong in the same society can interact with each other appropriately. Zulueta
Sociology is when some individuals socialize with each other according to their
typical pattern of thinking and doing. Thus, making it easier to predict the
The book also mentioned that behaviors differ from one another; such
differences of these behaviors are within the range of the specified patterns in
the society called culture. Zulueta (2005) then categorized such culture into two
aspects:
22 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the cultures must be done first. As an observation, people tend to adapt to the
actions of their surroundings. For example, if society walks on the right side of
the corridor, other people will follow them. Zulueta (2005) mentioned in his book
that such people already have an instant set of patterns on standby, which they
Filipinos will help to understand better the explanation between the distinct
manners that the Filipino people showcase in their ways. In other words, it will
be an analysis that will reflect the societies' behavior, thought, and beliefs of
their culture. Some examples of the Filipino behaviors or values that are
23 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
determination.
These specific examples of the Filipino behaviors push for the growth
24 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
values to some extent. Cultural values are the common hypotheses of what is
behavior is judging the standards of what is right and what is wrong. In other
words, values affect the conduct of a person towards achieving his or her
objectives. Human behavior is evaluating the norms of good and bad that
Filipino values
interpersonal relationships, and this is revolving the study of Fr. Lynch (2015)
on lowland Filipino values regarding the ability to get along with the others.
Filipino values like “pakikisama," "hiya," and "utang na loob” are examples of a
serves a strong impact on Filipino behaviors and decision-makings and are the
foundation of other cultural traditions and practices. In other words, they are
25 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
community. The family is the foundation of group action and the family centers
nearly all community activity. Essential matters are decided by the family, and
among peer groups, so Filipinos are making unique attempts to amuse friends
history and experiences, the values and traditions through which we live, and
According to Zulueta (2005), only when we could assert our identity that
26 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
"identity crisis."
and crowd dynamics involve valid empirical evidence and quantitative data that
the study.
study through observations, analysis, and simulation and are also highly crucial
collective behavior, such as competition for the space shared and collaboration
due to generally shared social norms. Personal goal orientation, based on the
least effort principle, often conflicts with contextual conditions that push
support people and organizations in their tasks. Many of these tools simulate
27 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
interactions with their surroundings will determine the speed and direction of
each passer-by.
The walking direction represents the combination of the global and local
route choice behavior of pedestrians. In this chapter, the universal route choice
function balances the distance with the possibility of being close to static
objects.
As one can see, the global route choice is not dependent on the traffic
state. When taking the universal route choice, all pedestrians will follow their
shortest path and will instead wait in line rather than walk around congestion
The first of these models details the division of pedestrians into several
scenario. The second pattern is defining longitudinally unstable flows that are
only happens in relatively thick crowds, in small and medium dense groups,
theory of planned behavior and pedestrian intentions that in 2002. Along with
28 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
this, he offered specific flow situations that need to be studied to assess the
left, walk through a limited size bottleneck and exit on the right. This
flow happens.
exits at the bottom after a sharp turn of 90deg. This situation illustrates the
impact in the upstream inside of the corner of local route selection on the traffic
state.
Bi-directional= straight, were two pedestrian classes are creating, one from
left to right and the other from right to left. This situation offers insights into the
behavior theory.
generating, one from left to right and one from top to bottom. This scenario
gridlock.
29 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the facility will provide them utility, wherein the pedestrian will aim to optimize
it. This theory offers a useful framework in modeling travel behaviors and their
human decisions.
30 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Together with the different pedestrian traffic conditions, the result of this
planned schedule and path will serve as the basis for the process of
the facility, they either perform activities or walk from one activity area to the
has a prior activity set. This set is made up of activities to be performed by the
order, other actions can only be undertaken once other processes are finished.
result in a utility penalty not being able to carry out a specific action (in time).
31 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
has missed a plane will suffer a very high consequence, while not being able
simultaneously choose which paths are selected to get to the activity areas.
Pedestrian wayfinding
other things such as the distance a travel time between origin and destination;
finding ways will likely differ significantly between the distinct groups of
pedestrians. For example, commuters in a hurry to capture their next ride will
prefer the shortest connecting route between the origin and the destination. On
the other hand, shoppers will be more likely to choose paths that provide some
form of stimulation.
will choose the route that maximizes the (expected) utility. Unlike network-
based models, where tourists can choose from a finite number of paths, the
32 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
value function, describing the minimal cost (or equivalently, maximum utility)
as a function of time and location. It turned out in the study that at any time and
place, the optimal route can be taken from this value function.
Walking behavior
The third behavioral level concerns walking behavior similar to the prior
selection of activity and the level of walking. Hoogendoorn and Bovy (2002)
(i.e., optimal) route since deviations from this planned route will incur an
additional cost. Also, problems are committed when walking too close to other
pedestrians or obstacles.
has been applying in many cases, indicating that it fulfills requirements for
many decades and come in many flavors. Some such as Daamen’s (2002)
33 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
(2002) is derived from a minimal effort principle. In the method, the walking
effort is expanding to the more generic concept of walking cost and activity
utility. Pedestrians gain efficiency when doing an activity and receive a cost
when they walk. The walkers in the Nomad model are balancing between them
Although, the nomad model is not limited to only the commuters but is
also applicable to the behaviors while waiting. The derivation of the model can
emphasize the connection between the model and the behavioral assumptions.
approach. These levels split the significant elements of the conduct of the
pedestrian into obviously separate duties that reduce the complexity of the
model. The strategic level of the model incorporates the tasks that must be
done before the trip starts (the plan). The tactical, however, model the choices
and decisions, including changes in the original method during the trip and the
34 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The plan consists of the schedule (list of orders) of the activities that the
pedestrian will partake and the routes from their original place, their areas of
operation, and their destined place. The Nomad theory states that planning the
trip will have a high chance of utility that a pedestrian can receive from doing
their activities, such as reaching their destination and reducing the walking
utility that represents a subjective value of delivering the activity in the area
('this restaurant is excellent'); the service cost that depends on the expected
service time (longer service times generate more costs); the expected waiting
time due to the presence of other pedestrians in that area (more prolonged
waiting makes more fees) and the value of reaching the place.
Bovy (2004) using the minimum cost principle. The costs of walking reflect the
costs can be taken into considerations, such as the distance of travel, the
Several reasons why pedestrians make choices during the trip, such
as the travel time were higher than anticipated, and pedestrians may have to
choose between queues, escalators, and stairs. Options always follow the
35 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The model of Nomad has two distinct parts, the controllable and non-
pedestrian actions. It is the model that describes the pedestrian behavior. The
soon, they may apply to avoid maneuvers. The reaction to these opponents is
based on assumptions about their results. When other pedestrians are not
(2002) showed that under some conditions, cooperative models are similar to
non-cooperative models.
motion of others and themselves. The time for anticipation can extend from
For the most part, pedestrian perception is based on vision, but the
other senses also play a role. Pedestrians, therefore, also recognize what is
going on behind them, but only nearby. Pedestrians in the Nomad model have
a limited area of interaction that is named the influence area that identifies
If two people walk towards each other in a parallel path, they perform
continuous paths completely aligned the interaction element would show non-
36 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
This chapter presented how the components of the Nomad model were
updated overview of the Nomad model and indicated how parts of microscopic
The research study aims to determine the factors that influence the
Filipino passenger's route and activity choice in airports. With this, a survey on
airport users will be performed to know the factors that influence their
that will affect passenger behaviors. However, seven factors will be focused on
environment where people live. For example, in the Philippines, vehicles travel
on the right side of the road. Departing Filipino airport passengers are then
choice.
Time spent in the station. The passengers’ time spent inside the facility
depends on their arrival time at the airport. The walking and waiting time inside
the airport serve as a guarantee against missing a plane. Missing a flight will
37 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
have an impact on the passenger. Thus, people will make sure that they will
crowdedness in the terminal and the purpose of the trip. Crowdedness in the
facility is also related to the time of the day or seasonal events. According to
Visibility. It relates to the visibility of the route for the passengers inside
the airport terminal. Whenever a passenger is unfamiliar with the facility layout,
directions, and locations that are not visible will be chosen less. This factor
states that a passenger observes the visible routes and locations first, they will
Travel time. Travel time is related to the function of the transport facility
directly. This factor has been addressed by the study of Daamen &
Hoogendoorn (2003). They assumed that time of travel (waiting time and
walking time) is a vital factor when the queueing happens. Passengers tend to
adjust their activity to avoid queues that can cause a considerable (perceived)
increase in travel time (Voskamp, 2012). Thus, travel time in an airport facility
airport from entering the facility to boarding the plane. Distance is considered
distance (in meters) and time (in minutes) is necessary for pedestrians. Thus,
38 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
walkers commonly use the shortest route. It is expected that pedestrians will
optimize the distance that needs to be covered. Inactivity selection, the closest
is often selected by the walkers unless there is a specific preference for the
other service.
flight departing from another platform than planned, and the delay of a plane.
route and activities (for example is because of boarding gate changes). Van
Hagen (2011) has stated that this issue is related to waiting behavior of different
passengers.
and mood will be discovered and be improved. Sykes and Desai (2009)
airport passengers. In their study, the main topics were end-to-end efficiency
entertainment facilities. These themes are the issues raised by the passengers
39 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Sykes and Desai's (2009) six key themes that affect airport passenger
experience
Sykes and Desai (2009) summarized these six themes into three core
fairness.
40 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Passenger focus
The users of the airport value proper service in their end to end journey
wherein they are understood. Caring staff and providing adequate information
requirements.
However, some airport passengers feel that the passenger focus is the
most important at the airport. Indeed, some airlines prioritize their business that
they are compromising the needs of the passengers. An example of this is that
passengers spend more time in the boarding gates and less in places they
Personal control
them rather than they are in control. An airport facility is a controlled area that
Passengers can only walk in certain areas and buy the food that the airport has
to offer.
especially to other groups such as people with disabilities, people who are
traveling with young children, and business passengers. Some passengers will
feel anxious or loss of control when they are using unfamiliar airports rather
Fairness
Passengers appreciated that the facility provides the needs of the people who
41 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
all the passengers does not equate to being fair for others. For example, people
who are ready to pay more for additional services and other priority given to
The six principles provided by Sykes and Desai (2009) that is affecting the
journey is one of the concerns of the users, and so seamless journeys in the
facility must be valued. Another critical factor is the length of time that the users
spend in the airport, specifically in check-in and security. Flight delays and long
queues are the most classic factors that affect an efficient journey. To improve
stress and anxiety in the facility, the time in queueing must be reduced so that
flight information accurately so that if there are delays, they will be provided
for the passengers is very important inside the departure lounge. A more
the inadequate service provision in the drink and food outlets inside the airport,
42 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
available in the airport such as for the travelers with young children, from
they are in a closed market; the only choices they have are the ones that the
facility can offer. However, passengers felt that fewer free options are not
available, thus, making them pay for more services. Even though people pay
less in the facility, their expectation of having a minimum standard service must
lighting, spacious interiors, and attractive designs. However, most airport users
do not understand the positive aspect of the facility, but instead notice the
cleanliness. Accessibility for all users is another important factor in the design
an essential aspect for the customers. Proper customer care will have a
workspace, wherein the staff will work efficiently. If they can help the
43 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
circulation and flow. The flow of each must be separated and in one direction
without sacrificing the security and operation of the airport. In this chapter, the
research will explain why the movement system of an airport facility is essential
The terminal building of an airport should express the flow of air travel
experience. Flying through the clouds at a high rate of speed was once only
the territory of birds. Technology, however, in the last century, has made it
possible for humans to travel in new ways that were only dreamed of before.
The air travel experience should be articulated through the facilities that serve
it. There is no other way of transport compared to air travel, so the feeling
should be celebrated.
The potential design response to the issue is that shapes created in the
different elements. The ceilings can point upward toward the air side of the
building to express the sloping mobility of flight. Window heights can also be
positioned pointing upward, and column capitals could be designed with the
44 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the many agricultural fields experience from flight over the region.
system, the passengers and baggage. Both elements move outwards and
inwards, thus, they move oppositely. The designers must understand the
importance of flow in the free space, the structural order, and managing the
lighting. The ability to deflect, obstruct, or minimize the pace of motion to move
According to Edward (2006), there are four main ways in which this can be
Space
and the size of spaces. Thus, big inner volumes such as the landside,
guide travelers along the primary routes of a terminal and take them
45 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Structure
walls, and beams are both to physically support the terminal and to
of columns in a facility does more than just holding the roof. It guides
Light
with proper design. When considered properly, light can be a guide for
the passengers through the complex airport facility. An example for this
focal point of the terminal. Proper use of the natural light will also help
Object
Objects are the points of reference that may or may not limit
it can help the travelers to know and understand the order of the spaces
46 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
interprets the free flow of the space. Escalators or elevators can also
The prime object of the final design is to use all four elements
together. In the design of the terminal building, the four elements must
guidance.
passenger’s needs. The flow of the passengers and their baggage should be
situations.
47 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
obstruction.
10. Places where the routes meet must be straight and short as
possible.
affect the required space standards of the users. IATA (2007) provided the
48 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
security demands can improve this by separating the departure and arrival
person.
properly for the disabled passengers so that is will not promote social
discrimination. Disabled passengers should share in the flow and circulation all
The facility must also cater every passengers with physical and
simple consideration is providing the best quality and options of access and
information for it will benefit every passengers and users of the facility.
49 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
in the airport efficiently without specialized help because dignity for them is
important.
linear from the entrance up to the aircraft. However, passengers lose the fact
that they are traveling in a single direction in the spaces of an airport. They
instead pass through corridors and other barriers; thus, the idea of direction
existing objects and its composition. Chiara, J. (2000) suggests that artifacts
2.3.7 Signages
confusing to the passengers. Next is that the signs should be based on the
50 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
passenger’s needs and not in the airline companies’ interest. Lastly, the
Airports are dynamic which continue to evolve in form and function. Its
restaurants. As a result, two thirds of the revenue of airports comes from non-
million users in airports compared to 8-12 million for large malls annually.
2.4.1 Airports
These facilities are a profitable industrial business. They are part of the
economic terms. In an estimation, every job at the airport will create another
• Freight warehouses
51 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
In the past, the airport structured these five principal activities into zones
of airside and landside; all are enclosed within a fence of security and served
mainly by car or airline bus. Today, however, the trend is towards more social,
Airports are major transport infrastructure facilities at, above, and below
ground. They are relevant sources of pollution and close and far-off
many ways, the airport is a microcosm of the city – a satellite that orbits at the
its own.
The airport can serve as the marketplace of the city. Part of the
different passengers throughout the busy days. They will all pass through the
same lobbies, and most of them will have to wait while they are in those areas
on a specific service. This waiting time is a perfect opportunity for the City of
Davao to offer travelers to other services and products that are authentic.
These services and products could range from a traveler who is tired of wanting
52 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The most natural part of marketing the airport will be the configuration
of the shops, restaurants, and counters that serve the travelers wants and
needs. The eye becomes accustomed to repetition, and the mind stops paying
attention to details. If a room seems like the past space, individuals tend to pay
less attention to it. In this situation, the products provided for sale would be the
details. The setup of retail areas and how they relate to the lobbies must be
random placement of retail spaces or different forms of retail spaces. The types
could include the typical mall front store for some areas and mobile kiosks or
The more important part of airport marketing will be the marketing of the
not limited to an info center. There is a chance for the airport to express the
This issue is not the same as the marketing theory. The marketing
theory is meant for visitors, and the monument theory is for the citizens of
Naming a civic building after a citizen of the city that has made an
a monument for the community would be to incorporate different icons from the
city into the design of the airport. As discussed in the first chapter of the
donated the current land of the existing airport in the 1940s. Such tribute would
53 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Airports in the Philippines differ from other places since there are many
It is essential to evaluate this in the study so that the new typology of an airport
and laws to the airlines, air cargo, aircraft, and passengers that are present in
airport terminal building according to the Philippine standards will help the
users. The provision of airlines and air cargos will help determine the number
and size of spaces that will be allotted. The sizes of aircraft will help determine
the dimensions of areas such as the runway, aprons, and bridges and the
their different activities that will be the basis of planning an efficient airport
terminal building.
criteria.
54 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The airport Act 1996 are the guidelines outline for planning
needs of the airport act master plan — first, in-ground transport plan
incorporation.
Philippines. It entails rules and regulations for all aircraft, facilities, and
air transportation.
55 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
and shoe cleaning. There are also services beyond that of retail or commercial
sales: some, such as lost person points and chaplaincy support, have a distinct
whole population of Mindanao. However, terminal buildings are more than just
building (such as a hotel), but most are available in the terminal itself. Also,
under normal working conditions. As the FAA stated, space standards reflect
levels of use on the one hand, and of efficiency of the space utilization on the
other, the rules are not absolute but merely recommended. Hence, terms like
'typical peak hour passenger' and 'standard busy rate' are employed to
56 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Forecasting will determine the capacity and needs of the airport and will
also give the basis of the revenue. It helps to define the facilities, scales of
facilities and time needed of the facilities. The primary basis of forecast is in
peak month
Aircrafts depend on the size that the airport’s runway and apron can
accommodate. The aircrafts shown in table 2.1 shows some of the existing and
Considering each capacity and its sizes will affect the dimensions of the jet
57 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
58 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
types must be considered. Two main reasons that people travel is for business
and vacation. Although these are broad categories, they still cover the kinds of
places facilities under different pressures. The design of the terminal should,
therefore, be such that all categories of the passenger are catered successfully
because, for travelers to feel welcomed, the services of the airport need to
business hub of Mindanao, a tendency towards the business typology would fit
the airport well. Some potential design response to the problem would be
environment that offers choices for different types of activities while waiting in
the terminal. There will be a restaurant and newsstand that will accommodate
the users. Comfortable seats that provide a view will help make waiting a
relaxing time. For the person that conducts business while traveling, there will
A space designed for the standard user has always been a part of the
wasteful of space, pose a threat in the event of fires, create a poor impression
of the airport, and use space that could be used for retail stores. The
59 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
and car parks, offers ultimate solutions. As a general rule, passengers should
be relieved of their baggage immediately upon entering the terminal, and ideally
and optional activities. Process activities are part of passenger flow from check-
activities are activities that occur while passengers are moving between
money.
60 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The two classifications are the passengers themselves and the items that passengers
carry. Once check-in is complete, passengers are left with their hand luggage, which
becomes the focus of the security scanning point as they negotiate their way to an
aircraft.
According to Edwards (2006), the bags, and its contents are critical mediators
of interaction in the airport. As people carry the bag, they become a passenger-and-
luggage from the airport's point of view. A container without a person, however, is a
security risk. A person who carries a bag is responsible for that bag's contents at the
time the examination of the materials takes place. Although, when the bag is made to
the examination point, both the man and woman go with the bag.
• airport employees (airline staff, airport staff, shop and restaurant staff,
customs officials)
• meeters and greeters (who often buy souvenirs)
• leisure visitors (who use the airport as a tourist attraction)
• residents (who use the terminal as a convenient point to shop)
• businesspeople (who use the airport’s conference facilities)
• police and security guards
61 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Catering for the needs of all these groups requires careful planning of airport
terminal facilities. There are apparent conflicts to resolve in the allocation and
distribution of terminal space. Ensuring that airline passengers receive clear guidance
and information on their journey through a busy terminal is a priority that should not be
the passengers' smooth movement through the functional zones of the terminal
appears at times to be impeded by shops, bars, and souvenir shops. When fires occur
remain clear.
of space, and architectural image. Practical in the sense that the terminal has a job to
do and we can measure how well it does it. Legibility and quality of space are also
matters too since it provides, through materials and construction, the direct experience
of the building. These general qualities are not enough, however, to form the basis for
the complex and value-laden decisions which have to be taken by airport authorities
and their designers. Edwards (2006) provided a further list of criteria that the airport
should include:
62 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Taken together, the list of critical qualities and functional issues, when set
size, location, and design of airports. It also provides the basis for designing the core
remember that decisions are not value-free. Many of the most complicated choices
require an appreciation of values – whether they are ethical ones concerned with staff
63 | A l t e r a d o I V
3.1 Research Design 65
This chapter will showcase different methodologies that will be used in the
research paper to serve as the basis for the guidelines. A combination of both
quantitative and qualitative approach will be used in collecting the data since it
demonstrates data through graphs and tables and seeks a more significant
problems resulted from practices and ways of addressing it, which will be derived from
the responses of users and passengers in the airport. It is important to classify these
methods correctly because this will serve as an over-all guide that will aid the
behaviors and problems in the airport. The descriptive research method will be
considered as the most suitable method for the development of the study since
present within the vicinity of the airport. It will aid the researcher in gathering
different data to address the said problems found in the airport. The researcher
will correctly use the descriptive survey to identify the effects of behaviors to
the users of airports. The gathered information or data will then guide the
65 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The researcher will consider different fields of professions that can help the
study since the scope involves the psychology of Filipino people, pedestrian flow
pedestrian flow behavior will be one of the respondents of the study and will be
of the maintenance and the condition in an airport such will also be interviewed.
and discussions with different professionals that are related to the proponent's
study. Also, ocular inspections of different related structure in the country will
be conducted.
pedestrian flow planning. Also, psychology instructors who will explain the
different kinds of Filipino behavior that are present in the facility. Some airport
66 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
officials will also expound the existing problems and conditions in the current
airport.
The ocular inspection will be done at different airports that are located
Survey
Surveys that will be based on the goals and objectives of the study will
to collect data on the users' activity schedule, preferences and how they
The secondary research sources that will help the researcher in the
sources.
Government Data
Government data and documents that can be provided will help support
other data gathering and will help in proper planning of the facility.
Publications
used to acquire data that will help in the background and study about Filipino
67 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Internet Sources
Updated information from the year 2009 up to the present and data
gathered from different internet sources will help contribute to the background
and study about Filipino behavior, airport passenger experience, and planning
an airport facility. These sources will add information that is not usually found
in publications and data that is obtained from international and local sources.
3.4.1 Interviews
Ar. Francisco Santos Jr., the principal architect of the Santos Architects
redevelopment and intermodal facility in the Davao International Airport and its
considerations.
Ar. Chester Lennard Jusi and Ar. Janine Victoria Ana Lu, architects in
68 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Mr. John Paul Valle, chief officer in the safety management system of
International Airport.
assistance and servicing unit of the Davao City Investment Promotion Center
69 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
International Airport.
reaction of people towards stress and how to address different types of stress.
Davao City, specifically the passenger terminal building and offices to inspect
70 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
3.4.3 Survey
Ss = Sample size
V= The standard value (2.58) of 1 percent level of probability with 0.99 reliability
71 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
3.5.1 Experts
R. Castillo St.
Davao City
Davao City
ACAV Architects
Davao City
Davao City
Instructor
Davao City
72 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Airport Manager
Engineering Department
Officer-in-Charge
73 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Davao City
Officer in Charge
Operations Department
74 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Psychologist
Davao City
75 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
3.5.2 Organizations
76 | A l t e r a d o I V
4.1 Presentation of Results acquired from
Interviews with Experts 78
conducted last July 26, 2019, Friday from 2:22 P.M. to 2:56 P.M. at Santos
Architects and Urban Planners office located in R. Castillo St., Davao City.
The proponent was asked at the beginning of the interview about the
condition and problems of the Davao International Airport. After explaining the
study and the proposed redevelopment of the facility, the proponent stated that
the airport except that it will not incorporate different modes of transport but a
commercial facility only. This facility will serve as the bonding place of the
families whenever they bring their loved ones in the airport. The respondent
was then probed about the condition of the airport. He said that the facility is
designed to cater 2 million but is already providing 4.4 million last 2018. In his
in the terminal will be both in the land and air. Some facilities that will be present
in his design is a mall, a bus system, a PUV system, and a monorail system.
According to him, the commercial center that he provided will be for the families
to stay there and bond with each other. Another consideration in his facility is
that a plaza on top wherein people can watch airplanes land and depart in the
airport while enjoying the different food and retails choices offered. The number
of car parking space today is 600, while his proposed redevelopment for the
airport will provide 3,500 parking space and 1,000 of it is coming from the
78 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
landscapes that are not attractive to the birds. His projection with the Davao
International Airport is that it can still operate up to 30 years with 15.5 million
passengers to cater.
One of his findings while studying the airport is that the Mabuhay lounge
or other VIP lounges are eating up the spaces in the airport terminal, resulting
in congestion in the boarding gates. He stated that one problem that must be
he will follow the typical airport planning wherein the departure area is on top
He stated that the airport design concept of Arch. Leandro Locsin must
a heritage building. His idea was not Malay-inspired architecture, but the pointy
airport is anti-poor and is designed for the elitist, oligarchs, or the rich. If the
passenger does not have a car, then he will walk from the highway going to the
terminal. The airport, in his opinion, must have a friendly design. He considered
the 11 tribes of Davao City and incorporated it in his design proposal along with
fruits, orchids, and flowers to have a local feel. Lastly, the respondent was
asked about the consideration in the natural land of the site and why he placed
his intermodal facility in the sloping ground. He stated that the site is already
damaged, but his design can help prevent it from having more damage by
79 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4.1.2 Interview with Ar. Chester Lennard Jusi and Ar. Janina Victoria
Ana Lu
A personal interview with Arch. Chester Lennard Jusi and Arch. Janine
was conducted last July 31, 2019, Wednesday from 11:12 A.M. to 11:56 A.M
The proponent mentioned on the start of the interview that the proposed
airport study is somewhat similar to what the respondent did on his research
about the airport city except that the study only focuses on the airport facility.
location to be in Clark because, at that time, he did not see that Davao City is
Airport, he said that the airport's runway must be improved. Arch. Janine stated
that one common problem at the airport is the entrance of the building. There
stated that it is for security reasons, but it would be better if the proponent can
provide a solution for it. The respondent then was asked about the
helped him in his study. Also, he said that another consideration is the Persons
efficiency of the airport must not be sacrificed. Arch. Janine complemented that
80 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Janina reminded that an essential Filipino culture is that people meet
and greet their loved ones. Ar. Chester then stated that in his study, he provided
mall wherein families and friends can stay and interact with their loved ones in
the facility. However, the shops must be limited only to retails and food outlets
for security reasons. Stores such as hardware or other shops that offer tools
must not be available to avoid risk within the facility. His design solution in the
past is that he computed the rate of growth annually then multiplied it to his
projected years to get his traffic forecast. Also, wayfinding is vital in his
planning. The result of the survey questionnaire that he conducted was that
the facility. His solution then was to divide the terminal into sections and
maximum standard for walking, which is 300 meters. Beyond that, the facility
the cargo terminal. However, the main problem is with the connectivity of the
past and new airport and that the Sasa entrance is not located in Diversion
road. The respondent then stated that the proponent could place service road
along the airport's boundaries for connectivity. He then said that the Sasa
terminal's accessibility might not be coming from the Diversion Road, but it will
be located near the on-going coastal road. In his own opinion, the existing
airport can still be redeveloped and not yet advisable for relocation. Another
reminder that Ar. Janina stated is that the design characteristics of the facility
must be preserved since the architect of the current airport is Ar. Leandro
81 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Mindanao culture and architecture in the facility was conducted last July 29,
2019, Monday from 2:53 P.M. to 3:49 P.M. at Koffiepauze café in Roxas Ave.
Davao City.
The proponent was asked about his study at the beginning of the
redeveloped and that incorporating the Mindanao architecture in the facility will
have a local feel. He explained that airports are the first and last impression of
tourists and passengers in the city. By considering the symbols of Davao and
Mindanao architecture, it will leave a mark to others and will have a chance of
promoting our own culture in the facility. With this, passenger customer
flow in the facility. He will also focus on understanding the Filipino behaviors
queried about incorporating it in the facility. She stated that the proponent must
first know what Davao or Mindanao is. She agreed that airports could be used
in promoting the culture of a place. It can be incorporated into the designs, the
concept, and the interior. However, she stated that tourism is not yet the
primary source of revenue in the Philippines, and this facility can help promote
might improve if the users will have a local feel and experience it. Additionally,
she stated that in terms of planning public facilities such as an airport, good
airports practice a free-flow design so that passengers will not bump into each
82 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
other and will have adequate space. She said that doing this will improve the
planning considerations was conducted last July 26, 2019, Friday from 3:32
The proponent was queried about his study and proposal at the
beginning of the interview. He said that there is a dire need in redeveloping the
problems that lead to the lousy passenger experience. Also, the proponent
mentioned that to know the needs of the Filipino passengers. They must be
respondent did in his previous thesis study on redeveloping the city airport.
The respondent was then asked about his planning considerations in his study.
Ar. Steven Chua stated that planning an airport facility is not hard if one will
follow the standards provided by the different associations and the book of
convenience must be considered. With this, the proponent explained that his
behavioral study that will understand the passengers and know their behavioral
intentions by managing the flow. The respondent was asked about his opinion
on the condition of the Davao International Airport. He said that it is not efficient
because of the heavy passenger traffic and lack of facilities. He agreed that the
83 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
study, he did not make use of the old terminal in Sasa because the connectivity
from one terminal to another will be hard. Thus, he only focused on the existing
A personal interview with Engr. Rex Obcena about the condition of the
last July 26, 2019, Friday from 10:39 A.M. to 10:54 A.M. at the office of the
Airport Manager of the Civil Aviation Authority of the Philippines (CAAP) in the
terminal building as well as the airside transit. The respondent was then
prodded about the condition of the Davao International Airport. Engr. Rex
provided data about the airport wherein he compared the passengers, cargo,
and flight traffic in the past and the present. Today, he stated that the facility is
prominent aircraft that the facility can cater today is the Airbus A330. The
respondent was then asked about the difference between the old terminal in
Sasa and the existing terminal today. He answered that the size and standards
were improved. They are stating that the new airport is following international
84 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
rules and guidelines. One problem of the old terminal is the distance of the
terminal to the runway wherein it does not support the minimum distance.
facility today is not following the Level of Service Standards in the different
areas. The respondent was then asked about the condition of the old terminal
Authority (MinDA) and the air force. Also, the old apron and hangars are used
for the general aviation, agricultural sprayer or stunt planes, and flying school.
85 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
of Davao International Airport and its facilities was conducted last July 26,
2019, Friday from 11:09 A.M. to 11:45 A.M. at the Engineering Department of
the Civil Aviation Authority of the Philippines (CAAP) office located in the Davao
International Airport.
small due to the number of flights that it caters per day. Another reason for this
problem is that the airport was constructed in the year 2000, and up to the
present, there is still no proper maintenance. She stated that many issues were
raised to the administration, but it takes too long to respond to it. In other words,
development of the airport. Five alternate site proposals were presented to the
Malita, Panabo, Tagum, Samal, and Davao. However, she stated that they
project that the airport facility can still cater the passengers up to 30 years after.
Supposedly, the redevelopment of the airport must have started in the year
2010 but was postponed due to delays and reasons for the government. Today,
redevelopment. They plan to expand or extend the terminal building that caters
the passengers. She mentioned that the facility's design guidelines and
(ICAO). Although, some guidelines are still not followed, such as an airport
86 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
facility must have at least 1,000 hectares, but the Davao International Airport
only has 209 hectares. In the old terminal during the past, it only has 100+
hectares until the government bought more land after the new terminal. She
stated that the airport's site is already restricted and cannot be expanded.
Questioned about the problem with birds, the respondent said that it is
a common problem in airport facilities. Luckily, the airport's location is not part
of the path of bird migrations. She stated that there are modern machines that
release smoke or fog to keep the animals away. However, it is not present in
section unit wherein they will manually address the problem. Another design
solution is to select trees and plants that are not attractant to the birds.
87 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
A personal interview and ocular inspection of the airport with Mr. Enrico
Airport was conducted last August 2, 2019, Friday from 11:12 A.M. to 2:23 P.M.
Airport at the beginning of the interview. The proponent then explained the
thesis study and his proposal in redeveloping the airport rather than relocating
it to other locations. The proponent stated that there are several airports with
positive passenger experience even though it only has one runway just like in
Davao. After that, the respondent was asked about the condition of the Ninoy
Aquino International Airport (NAIA) and its common problems today. He started
caters both domestic and international flights, and Terminal 4, the oldest, is a
usually have an intermodal facility. With this, he then mentioned that NAIA is
experiencing transportation problems with land travel after getting to the airport.
An example of this is that passengers are forced to use the taxi because of the
88 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
get more tourists. However, the lot area of the airport is already maximized and
cannot be extended. One major problem of the airport is that there are
communities right beside the airport perimeter. He stated that depressed areas
never impress anybody. However, NAIA and the Davao International Airport
has one common factor, that its approach lights are located in housing
communities. The proponent stated that the rule of having buildings near the
airport should be at least 100 meters from the fence should be followed. The
respondent then agreed and said that airports are the largest source of air
pollutants and noise pollutants. With this, communities that are located near
He stated that the proponent should know how tourists decide. The focus must
passengers. These are the things that tourists go. The Incheon airport has a
people showcase the culture of Korea for the people to know and experience
it. Another facility in their airport is the museum and cultural centers for the
passengers. According to him, it has two parts, one is for arts and crafts, and
the other one is a stage for entertainment and clothes. With this, the Incheon
convenience. Without this, the passengers will be turned off or have a negative
satisfaction rating. Thus, the airport should have a balance. He added that the
proponent must know the demand to compute the needed space for the facility.
culture of the place because it is the first and last impression of tourists and
89 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Lastly, the respondent was asked on how long will NAIA last. He
airports so that congestion in NAIA will be reduced. One example of this is the
they can connect NAIA and Clark so that it will be more efficient for the
passengers. Even though the Philippines was left behind in terms of economy,
NAIA, the passenger's satisfaction rating is high and passed the standards.
90 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
July 30, 2019, Tuesday from 8:47 A.M. to 8:56 A.M. at the office of the General
the facility. He stated the common problems of the facility, such as being too
about the condition of the MCIA. He stated that in terms of safety, the facility is
addressed by the on-going redevelopment. Atty. Steve added that the common
problem and reports in the operation department are parking congestion. The
airport's capacity and parking are not enough, and their solution to it is
expansion. Another problem with the facility is the lack of airport equipment,
redevelopment, he said that the authorities are slowly providing the said
equipment.
mentioned that the Cebu authorities have a plan to reclaim the Tibo area to
91 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
problems in the facility are animal problems such as birds, dogs, and cats. He
stated that the airport is located near Elango Island, wherein it is a bird
located far from the city and is causing heavy traffic. However, he stated that
the information system of the MCIA has improved due to the redevelopment.
Lastly, the respondent mentioned that MCIA only has a single runway the same
with Davao International Airport. Their solution for the airside congestion is to
92 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Corporation was conducted last July 31, 2019, Wednesday from 2:37 P.M. to
3:14 P.M. at the Udenna Infrastructure Corporation office in Bo. Obrero, Davao
City.
proposal about the redevelopment of the Davao International Airport and the
then inquired about their company's bid for renewal and the condition of the
said facility. She stated that in terms of shape, the designed capacity of the
airport today is 2-3 million per year. However, it was already breached two
years ago, and as of 2018, the total passengers catered was 4.4 million. The
UDENNA's driver for the design is the volume or the projected traffic. If the
the next 30 years. In terms of design capacity, the facility is already congested
and must be updated or improved because Davao has a more prominent role
Unfortunately, the number of international flights were not maximized and are
are not enough. She then added that the existing common problem is the
capacity of the terminal may it be airside and landside. Their project proposal
the Davao International Airport still has available space for expansion and area
93 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
for improvement for the airside congestion by providing the parallel taxiway.
She comments that the length of the runway is adequate. However, every time
airplanes land on track 5 and 22, the pilots will try to reach the middle of the
runway so that they will not make a U-turn due to the lack of taxiways, causing
terminal is terrible. There are not much commercial and retail choices in the
facility compare to Manila and Cebu airport. The decision of food service
provider in Davao airport is still the same as before, and not one famous fast-
food chains are available. Another problem is that the check-in area is
congested, and if another airline does its operations, the counters will be
wherein it enables the airline company to use different shelves and not be
limited to the same table forever. Also, the apron or the parking space of the
aircraft is only limited. There are only four boarding bridges in Davao, but the
boarding bridges and 15 aprons. Their priority is the flow in the terminal, making
She said that as much as possible, the journey time of entering the airport until
the departure is only for a short time. Their key performance indicator is the
queueing time and security. With this, the capacity will be increased, and at the
In their proposal, they will provide a pedestrian plaza for the meeters
and greeters. It will also be an area for the families that compromise their safety
at the same time. This plaza will also have the potential to be income-
94 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
respondent was then asked about the difference between the old airport and
the current airport. She stated that in terms of size, the airport today is more
in the old airport in Sasa is small and highly dense, making it hard to travel for
the access road. In the first and second phase of their proposal, they did not
make use of the old terminal, but it can be used for general aviation such as a
flying school. In their own opinion, it is better to redevelop today than to relocate
reconfigure the existing airport into a flexible design for the passenger traffic to
be efficient.
95 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
A personal interview with Mr. John Paul Valle on the safety guidelines
30, 2019, Tuesday from 1:38 P.M. to 2:01 P.M. at the office of Safety
respondent was then asked about the state of the Mactan-Cebu International
Airport. He said that the airport is at par with international standards. The airport
counterpart. He stated that GMR holds 40% of the operation while Megawide
has 60%. The said company designed Hyderabad airport and New Delhi airport
at India and is part of the top 10 airports. When it comes to technology, the
He also stated that part of the Concession Agreement (CA) of the PPP
is that GMR will maintain the airport facility. He mentioned that they have 24
within the facility, time of baggage carousel should not be more than 10
parameters. All CA must then be at least 4/5 rating. According to him, GMR
96 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
used ArcPort, modern software that manages the airport flow, to know how
provided. He also stated that the airport's design is free to flow. It is designed
to soothe the number of passengers and flights with the use of the said
software.
Operation Command Center (AOCC) that the Manila and Davao airport do not
scheduled to be finished by the end of the year 2019. He stated that the airport's
existing runway can still handle operations up to 10 years from now. Lastly, he
97 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
last July 31, 2019, Wednesday from 3:56 P.M. to 4:13 P.M. at the Davao City
The proponent started the interview by stating the study and the
was then probed about the government's plan on the airport whether they
This study was introduced in five different locations, namely: Davao, Samal,
Digos, Panabo, and Tagum. They plan to reduce the congestion problem in the
current airport and provide other airports in the region. The respondent stated
that the government will compare the five different site location and will choose
the best one. Airports are considered to be a business opportunity, and he said
that the said cities wanted their city to be selected. He also mentioned that the
proposed site in Davao is located in Callawa. However, if the RDC will choose
the location, the proposal will still take place in ten years or more. The
(PPP) project for the redevelopment of the Davao International Airport. The
Udenna Infrastructure Corporation will be the one who will manage the
have air side and land side redevelopments, expansion and reconfiguration of
the terminal building, parallel taxiway to improve the runway, and modern
98 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4.1.12 Interview with Mr. Nicarter N. Rivas and Ma. Christina Matonizo
30, 2019, Tuesday from 9:01 A.M. to 9:19 A.M. at the office of Public Affairs
asked about the condition and common problems of the airport. Mr. Nicarter N.
Rivas stated that there are congestion problems in Terminal 1 (domestic) due
to the renovation while the Terminal 2 (international), which started its operation
last July 2018, is very efficient. Ma. Christina Matonizo added that the results
of the survey conducted about customer satisfaction were very satisfying. The
approval rating was high due to the redevelopment that provided the people's
needs. However, boarding tubes still lack in Terminal 1 resulting in the use of
bus or shuttle services as their solution is going to the plane, while Terminal 2
has several boarding tubes. Asked about on how long the facility will last, they
said that it would last as long as the government will make use of it. However,
respondent stated that the delays within the facility are improving because of
the renovation. Terminal 1 will provide a passenger village wherein they can
relax and satisfy their needs with their families. Mr. Rivas’ follow up insight was
that the airport is located away from the main downtown area of Cebu. It
99 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
will be no building height like in Davao while the disadvantage of which is that
Being the senior public relations officer of the MCIAA, the proponent
then, asked Mr. Rivas about the problems and concerns that are present in the
facility. Common behavioral issues of the passengers in the facility are the
missing place of their things and rude employees. These behaviors will lead to
to provide a customer care center in the facility so that concerns and problems
can be catered.
100 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
to stress in existing airports, the reaction of people towards stress, and how to
address different stress was conducted last August 6, 2019, Tuesday from 5:02
P.M. to 5:33 P.M. at her office in the Social Science Department of Ateneo de
Davao University.
The proponent started the interview by explaining the study and its
redeveloped facility. The respondent was then asked about the different Filipino
practices. She stated that Filipinos move in groups and are very collective
also very relational people. Unfortunately, according to her, there are many
Filipino first timers at the airport. With this, they tend to talk very loudly, act like
they own the airport, and do not follow the rules or instructions. For many
Filipinos must respect others because there are people who travel for business
and not for leisure. Thus, they get irritated or stressed out with other
travelers is that they bring the things that they want, in the end, other things are
not allowed, thus, causing them distress. The respondent was asked about her
opinion about the Davao International Airport. She stated that the airport does
not serve the people efficiently today because it is too small, especially for the
facilities, to think that it should be at par with international standards. In her own
101 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The respondent was prodded about the common problems in the airport
after she stated that she travels at least twice a week. For her, the air-
conditioning is too bad, there are few comfort rooms, the public address system
is terrible, and there are not many charging outlets offered. However, she
complimented the airport for having a breastfeeding area. She added that the
smaller because nothing has been done to improve it. She then stated that
when people are bored, tired, and stressed, Davao International Airport is not
the place to be on staying longer. The airport is just a temporary stop for waiting
to arrive at the next destination. Thus, waiting is not a very good thing to do,
delayed, they get stressed out. People tend to get anxious because they do not
want to stay in a crowded place. She stated that if a pedestrian is flying with a
group of friends; they usually do not mind if it is delayed because they can
purpose in their travel, it is essential for them, and every moment counts. In
efficient, it is highly irritable. However, if the airport is beautiful, then they will
feel the other way. The respondent was asked about what are the different
Filipino in airports. She said that it varies because people have needs, and if it
is satisfied, they will feel better. However, if they will not feel satisfied, they will
different Filipino practices. She then stated that primarily, designers need to
behaviors in the airport is vital. The respondent asked the proponent on what
102 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
his reaction is if stressed. The proponent then answered that he tends to get
annoyed, mad, and will rant. Being irritable equates to bad passenger
satisfaction. Normal stressors at the airport are the lack of facilities. If the flight
gets delayed, people do not want to leave the airport so that they will find their
needs at the airport. For example, if people want to eat, they will find their needs
at the airport. However, if there are no different choices in the airport or the
queue is long, the stress will escalate because the cause of stress is not
addressed.
Lastly, she stated the there are two types of stress: eustress and
caused by many factors. Although the environment and the surrounding can be
the psychology of traveling people. She mentioned that the proponent must
also address the importance by knowing the stress and provide intervention.
103 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
that there is a redevelopment project that will start on July 2019. The
tubes will be bought worth 150 million each while the remaining 400 million will
Ninoy Aquino International Airport said that the facility is not efficient and
extension.
that airports being an open public space must have heavy security. However,
the threats in the facility are monitored with the help of the intel, the Philippine
National Police (PNP), and the officers dressed as civilians. If there are
104 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
that airport runways are named according to the degrees so that pilots will know
where to land. Pilots need to disembark and depart against the wind to take
control. If planes go with the wind's flow, chances are the aircraft will be pushed
retail and food options in the airport. These problems must be provided with
Generally, people are drawn to warm colors and light, so architects can
use this consideration to invite people into one direction. Also, natural light
makes people feel healthier and better about their surroundings, and a happier
105 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
like Japan, they are conscious of their time, and people move fast to go to their
Japanese tend to walk in a straight line while the Filipinos walk side by side.
QUESTIONNAIRES
The survey questionnaires that will be distributed to the airport users will have
an essential role in understanding the connection between Filipino behavior and the
impact towards the airport passenger experience. Results based on the survey
questionnaires were distributed to 258 respondents during the dates of August 9-16,
2019. The survey was done to determine the stress-related problems inside the airport
and the facilities or amenities they preferred to have in order to improve passenger
way, the survey questions will be presented accordingly through five classifications, as
mentioned below:
106 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Gender:
31%
69%
Female Male
they were male, and 69% (178) stated that they are female. This data
• Age:
11% 18%
25%
46%
15-18 years old 19-25 years old 26-40 years old 41 years old and above
Based on the survey, 18% (46) are at the age of 15 to 18, 46%
(119) are at the age of 19 to 25, 25% (65) are at the age of 26 to 40,
and ages above 41 are at 11% (28). This data shows that most of the
107 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
26%
74%
Yes No
they have tried traveling with Persons with Disability (PWD), and 74%
(191) stated that they have not. This data shows that only some of the
Disability.
108 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
14% 5% 16%
65%
alone, 65% (168) travels typically with their family, 14% (35) travels
typically with their friends, and 5% (14) usually are traveling with their
leisure.
109 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
21%
10%
69%
Based on the survey, 21% (54) of the respondents only used the
facility once, 10% (27) used the facility twice, and 69% (177) used the
facility more than thrice. This data shows that the respondent’s
of the facility.
110 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
34%
66%
Yes No
not. This data shows that more than half of the respondents have not
111 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
7%
93%
their trip purpose in traveling is for business, while 93% (241) stated
that their trip purpose is non-business or for leisure. This data shows
112 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
9%
43%
48%
they arrive in the airport less than 2 hours, 48% (123) stated that they
arrive more than 2 hours but less than 3 hours, and 9% (23) stated that
they arrive more than 3 hours before the departure time. This data
shows that the majority arrives at the airport for more than 2 hours but
113 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
11% 16%
39% 34%
Shopping options Food and drink options Exhibitions and entertainment Other
they will arrive in the airport earlier if there more shopping options
offered, 34% (87) will arrive earlier if there are more food and drink
options offered, and 39% (100) will arrive earlier if there are exhibitions
stated their other reasons to arrive at the airport, such as they do not
want to miss their flight. This data shows that providing more amenities
and facilities for the users will help improve the passenger experience.
114 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4%
37%
55%
4%
they use private vehicles going to the airport, 4% (10) stated that they
use rental vehicle going to the airport, 37% (95) stated that they use
taxis, and 4% (12) stated that they use jeepney going to the airport
highway and then walk to the terminal building. This data shows that
and taxis.
115 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
22%
45%
5%
28%
signages guide them in the facility, 28% (115) stated that landmarks
guide them in the facility, 5% (21) stated that radio information guides
them in the facility, and 22% (89) stated that information screens guide
them in the airport. This data shows that next to signages, passengers
116 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
31%
69%
Yes No
they do not know the Mindanao culture, while 31% (80) stated that they
have. This data shows that more than half of the respondents do not
will help promote it and will provide new knowledge for the passengers.
117 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 92
sometimes 61
often 52
seldom 25
never 28
0 20 40 60 80 100
the airport always, 24% (61) gets accompanied sometimes, 20% (52)
gets accompanied often, 10% (24) gets accompanied seldom, and 10%
(28) never gets accompanied going to the airport. This data shows that
airport. Thus, an area where people can bond with their loved ones
must be provided.
118 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 120
sometimes 45
often 50
seldom 17
never 26
0 20 40 60 80 100 120
always get fetched in the airport when arriving, 17% (45) gets fetched
sometimes, 19% (50) gets fetched often, 7% (17) gets seldom, and 10%
(26) never gets fetched when arriving in the airport. This data shows
119 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 102
sometimes 77
often 47
seldom 17
never 15
0 20 40 60 80 100 120
they always walk side by side, 30% (77) walk side by side sometimes,
18% walk side by side oftentimes, 7% (17) walk side by side seldom,
and 5% (15) never walk side by side with their companion in the facility.
This data shows that most of the Filipino passenger walk side by side
passenger traffic.
120 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 30
sometimes 61
often 66
seldom 49
never 52
0 10 20 30 40 50 60 70
they always rush inline in the boarding gate, 24% (61) stated they
sometimes rush in line, 26% (66) stated they rush in line oftentimes,
19% (49) stated that they rush in line seldom, and 19% (52) stated that
they never rush inline in the boarding gate when the boarding time
begins. This data shows that most of the Filipino passenger rush in the
121 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 95
sometimes 56
often 69
seldom 28
never 10
0 20 40 60 80 100
they always wait near the boarding gate, 22% (56) stated that they
sometimes wait near the boarding gate, 26% (69) stated that they wait
near the boarding gate often, 11% (28) stated that they seldom wait
near the boarding gate, and 4% (10) stated that they never wait near
the boarding gate. This data shows that most of the Filipino passengers
wait near the boarding gate. Thus, an adequate number of chairs must
be provided near the boarding gate, and retail or food options must be
122 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 27
sometimes 51
often 54
seldom 74
never 52
0 10 20 30 40 50 60 70 80
they always buy items such as pasalubong in the airport, 20% (51)
stated that they buy there sometimes, 21% (54) stated that they buy
there oftentimes, 29% (74) stated that seldom buy there, and 20% (52)
stated that they never buy items in the airport. This data shows that
commercial spaces for different choices of retail outlets and local outlets
must be provided.
123 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 6
sometimes 32
often 33
seldom 55
never 132
always practice Filipino Time (being late) in the facility, 12% (32) stated
that they sometimes practice it, 13% (33) stated that the practice it
oftentimes, 21% (55) stated that they seldom practice it, and 52% (132)
stated that they never practice Filipino Time in the airport. This data
shows that most of the Filipino passengers do not practice being late at
traffic.
124 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 85
sometimes 87
often 41
seldom 25
never 20
0 20 40 60 80 100
Based on the survey, 33% (85) stated that they always use their
phones and devices while walking in the airport, 34% (87) stated that
they sometimes use their devices while walking, 16% (41) stated that
they use their devices often while walking, 10% (25) stated that they
seldom use their devices while walking, and 8% (20) stated that they
never use their phones and devices while walking in the airport. This
data shows that most of the Filipino passengers are distracted while
walking in the facility. Thus, less obstruction and free flow design must
125 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 51
sometimes 73
often 44
seldom 42
never 48
0 10 20 30 40 50 60 70 80
they always take pictures or selfies in the airport, 28% (73) stated that
they sometimes take pictures, 17% (44) stated that they take pictures
oftentimes, 16% (42) stated that they take pictures seldom, and 19%
(48) stated that they never take pictures or selfies in the airport. This
data shows that most of the Filipino passengers may cause pedestrian
traffic when they stop to take pictures. Thus, adequate space in the area
126 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
always 21
sometimes 62
often 66
seldom 42
never 67
0 10 20 30 40 50 60 70
they always make a circle when talking with friends in the facility, 24%
(62) stated that they sometimes make a circle when talking, 26% (66)
stated that they often make a circle when talking, 16% (42) stated they
seldom make a circle when talking, and 26% (67) stated that they never
make a circle when talking with friends in the facility. This data shows
and occupies a prominent space whenever they make a circle with their
facility.
127 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Nothing 5
Comfortable 112
Relaxed 81
Safe 184
Close to home/city 157
Not as busy 109
Spacious and open 49
Small 46
Clean 164
Easy access/to get around 149
airports
they have been. These advantages are ranked accordingly: 71% (184)
stated that it is Safe, 64% (164) stated that it is Clean, 61% (157) stated
that it is Close to home or city, 58% (149) stated that getting around is
easy, 43% (112) stated that it is Comfortable, 42% (109) stated that it
is not as busy, 31% (81) stated that it is relaxed, 19% (49) stated that it
is Spacious and open, and 18% (46) stated that it is Small. However,
2% (5) stated that they have nothing to like in the Davao International
Airport compared to another airport they have been. This data shows
128 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
customer satisfaction
129 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
rating system was divided into six different facility services based on the
facilities rating is 3.01 out of 5 stars, and overall mobility rating is 3.16
out of 5 stars. With these results, the overall facility services of Davao
International Airport are 3.04 out of 5 stars. This data shows that the
130 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
out of 5 stars, and Parking experience is 3.24 out of 5 stars. With these
International Airport is 3.31 out of 5 stars. This data shows that the
131 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Other 13
The employees 52
Getting searched 59
Based on the survey, not one of the respondents will never feel
accordingly: 88% (227) agreed to their flight being delayed, 52% (135)
seats, 44% (113) agreed to long queues, 41% (107) agreed to not
knowing where their gate is, 41% (106) agreed to not getting to the gate
on time, 36% (93) agreed to lack of airport facilities, 29% (50) agreed
132 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
airport, 26% (66) agreed to catch their connecting flight, 23% (59)
agreed to get searched, 20% (52) agreed to the employees, and 14%
(35) agreed to control or to look after children. While 5% (13) stated that
other reasons would make them feel stressed in the airport, such as
their companion's behavior. This data shows that many stressors can
133 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
less people 74
more and better seats, 62% (161) agreed to cheaper and more delicate
food, 58% (149) agreed to more relevant and frequent flight updates,
57% (148) agreed to better airport facilities, 57% (148) agreed to less
134 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
and 28% (74) of the respondents agreed to have fewer people would
airport users.
135 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
32%
68%
Yes No
they do not plan their activities before doing it and 68% (176) stated that
they plan their activities before doing it. This data shows that most of
136 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
15%
85%
Right Left
they prefer walking on the left side, and 85% (220) stated that they
prefer walking on the right side. This data shows that most of the Filipino
137 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
11%
33%
56%
they usually stay in the airport less than two hours, 33% (85) stated that
they stay in the airport more than two hours but less than three hours,
and 11% (28) stated that they stay in the airport for more than three
hours. This data shows that most of the Filipino respondents are staying
138 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
32%
51%
17%
they prefer traveling in the morning, 17% (44) stated that they prefer
traveling in the afternoon, and 32% (82) stated that they prefer traveling
in the evening. This data shows that most of the Filipino respondents
139 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
8%
92%
yes no
(237) stated that visibility is vital in choosing their routes. This data
140 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
100%
yes no
queueing. This data shows that all of the Filipino respondents agree
141 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
20%
80%
yes no
the walking distance is not a factor when choosing their routes, and
80% (206) stated that walking distance is essential. This data shows
important
142 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
OBSERVATIONS
Philippines that are catering to both domestic and international flights. In-depth
observations and findings will help the research formulate and synthesize architectural
gathered during the thorough site visits. These ocular inspections will serve as a basis
for designing the redeveloped Davao International Airport. First ocular inspection in
2, 2019, at around 5 A.M. until 3 P.M. and October 22, 2019 at around 12 A.M. until 2
two were conducted on July 30, 2019, at around 7 A.M. until 4 P.M and January 17,
2020 at around 8 P.M. until 9 P.M. Lastly, ocular inspection in Davao International
Airport was conducted numerous times in order understand the facility better and to
143 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
144 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
waiting time.
Muslims.
145 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
passengers.
146 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
of the area
147 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
148 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
more efficient.
commonly tourists.
149 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
options.
150 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
151 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
6016 Cebu
Figure 4.57 Meeters and Greeter Area separates the area. Thus, the users
claim area.
152 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Figure 4.58 Arrival Area Transport Hub middle but considered it into the
design.
2019.
153 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Entrance
154 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
2.
facility.
Figure 4.65 Terminal 1 Departure Lobby However, ATMs and retail stores are
155 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
departure of terminal 1 is
of the terminal.
156 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
lighting.
157 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the facility.
Figure 4.74 International Departure Drop is covered, and it is not hot in that
off area.
158 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
159 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
160 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
terminal.
Building
161 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
162 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
passengers need.
163 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
energy.
164 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
165 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
transactions.
166 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
many problems.
167 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
airport.
Figure 4.100 View from ATC
168 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
facility is deteriorating.
Figure 4.101 ARFF
169 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
sunlight.
area.
170 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
terminal.
walls.
passenger’s directory.
171 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
passengers.
passenger’s baggage.
172 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
by a pedestrian bridge.
173 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the airport.
vehicular traffic.
174 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
175 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
daylight.
176 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
177 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
proceed.
faster transactions.
distance walk.
178 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
179 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
180 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Facilities
what findings and activities were found that can serve as a guideline in the planning of
the airport facility. The aspects presented below were observed from ocular
Solution
users. access
of Ar. Leandro
181 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
have linear
arrangement for
check-in counters in
order to give a
sense of direction
Offices must be
the flow of
passengers to
of continuity in the
facility
182 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The area for the Meeters and greeter Warehouse 1/28 sq.
the facility can be front portion of the area plus 1/135 sq.
and rentals
safety
Park 40/field
floor area
service area
183 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
hour
Aircrafts landing in
runway 23 try as
much as possible to
reduce speed in
order to avoid
making a U-turn at
lack of a parallel
taxiway
184 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
incorporated to
improve positive
feelings.
must be limited to
reasons.
185 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Food Services aircraft passenger, time and satisfaction near the service
provided with
delivery
transportation to
avoid stress
Table 4.5 Analysis Based on Filipino Activities in Davao International Airport Facilities
186 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Airport
The analysis presented was observed from different ocular inspections. This
Solution
CCTV’s in places
present like
lounges.
187 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
materials such as
intumescent paints
passengers such as
remove clothing
Color colors will add in the color schemes will colors such as green
facility
for identifiers
188 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
one direction
Lighting address the stress within the spaces facility to offer natural
promote pedestrian
friendly spaces
order to provide
the day
sacrificed
189 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Provision of landmarks
in the facility as a
mean to wayfinding
Filipino culture in it
190 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Filipino)
191 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
by the passengers according to their flow inside the airport terminal both arrival and
departure. Specifically, some stressors point out to the Filipino common problems and
norms. The solutions were made in general using the theory of Normative Pedestrian
Behavior.
Solution
192 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
technological
advancements.
193 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
delays
Provision of rocking
in cubicles and
sleeping lounges
areas
Provision of potted
promote
environmental
connection
Arrival Areas facility are usually and holding rooms waiting passengers
194 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
faster transactions
Passengers Information
to quarantine. standing
to be able to make
195 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
It should be transportation
designed to
welcome them
spaces.
196 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Provide Ground proper waiting areas connect terminals stalls, boutiques and
common
Provision of seating
design of waiting
terminals, parking
197 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
including
vegetation and
landscaping.
Use of Crime
Prevention
through
Environment
Design (CPED)
Spaces specially
198 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
of flying
199 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Pedestrian Behavior Theory wherein the choosing of activity and route choice of the
passengers in the airport terminal for both arrival and departure. The solutions were
made in general using the elements and theory of Normative Pedestrian Behavior.
Elements of
Behavior
Theory
orientation
200 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
direction organizational
preference
spaces
To provide
adequate space
be no competition
between users in
the facility
Provision of
encourage more
interacting
201 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
mouth from
to arrive early
in the airport to
rest
202 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
increase in
relaxation due to
different periods
of day and
nighttime
traveling
203 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
visible. direction.
Spaces will be
airport facility
204 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
whenever they
can pass by a
retail store.
Travel Time Filipinos who Some foreign The time of To provide open
is affecting technological
passenger’s advancements
and self-service
205 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
ones in the like with Japan entering the have the break
shortest route
206 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Some Filipinos
tend to walk
slower while
using their
cellphones
Table 4.8 Analysis Based on the Elements of Normative Pedestrian Behavior Theory
207 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4.5.5 Analysis Based on Filipino Behaviors and Foreign Behaviors in the airport
terminal both arrival and departure. These findings are also based on observations in
different airport facilities and its users. Specifically, some behaviors point out to the
Meet and greet Filipinos tend to Some travelers Spaces that Provide a
208 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
goodbyes
Increase culture
orientation
209 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
individualist to document
group
talking in
certain areas
210 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
to bring
“pasalubongs” creating
products and
can serve as a
“pasalubong”
211 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
curiosity wayfinding
knowledge
Provide private
introduce
different business
activities
Table 4.9 Analysis Based on Filipino Behaviors and Foreign Behaviors in the airport
212 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The analysis presented was observed from different ocular inspections in the
airport facility.
Crowd Terminal
213 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
pedestrian
designed to placement of
leaving the
Escalators parameters.
Terminal
building exit
214 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Proper choice of
identifiers
Admin offices
People are
people in one
direction
Baggage claim created. One flow for arriving close to the bag-
215 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Services to promote
pedestrian
friendly spaces
Use of sun or
terminal in order
to provide
216 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
natural lighting
and lessen
stress
comfort surrounding
217 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
the passenger’s
first impression
of the
surrounding
areas of the
airport.
218 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The analysis presented is important for it will be used as the proponent’s basis
for the spaces of the Davao International Airport Authority (DIAA) Administration
Building that was approved last August 30, 2019. The users which are the workers will
Board of Directors 14
Internal Audit Services Office 5
Office of the Corporate Board Secretary 5
Office of the General Manager & Chief 5
Executive Officer
Public Affairs Office 5
Airport Operations Command Center 5
Airport Security Inspectorate Office 5
Standards Regulations Office 5
Office of the Senior Assistant 5
General Manager & Chief Operating Officer
Office of the AGM for 5
Finance and Administration
Office of the AGM for Operations 5
Office of the AGM for Engineering 5
Office of the AGM for Security and 5
Emergency Services
Office of the AGM for Corporate Management 3
& Commercial Services
Office of the AGM for Legal Affairs 3
219 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Finance Department 10
Cashiering Division 8
Collection Division 7
Accounting Division 10
Budget Division 5
Materials & Planning Department 10
Procurement Division 8
Property Management Division 8
General Services Division 8
Personnel Division 10
Human Resources Development Division 10
Records Division 5
Operations
Engineering
220 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Electrical Division 5
Mechanical Division 5
Electronics and Communications Division 5
Legal Affairs
221 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Rate
Even though the growth rate of changes per year is not constant, the influx of
passenger movement is still increasing since 2010 up to 2019. The lowest growth rate
of the Davao International Airport was during the year 2016 due to the terrorist attack
at Roxas night market. Another factor for this decrease is the inefficient and
for the next thirty years, the proponent used a formula of calculating the estimated
future value. Getting the growth rate of the future years, the proponent incorporated
changes in growth rate for the past five years based on the data of Civil Aviation
222 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Rate
Total 20%
In getting the changes in growth rate of the past five years, the current rate of
the year is subtracted to the previous rate of the year. The total changes in growth rate
in five years will be divided by 5 to get the average. The result, will then, be used in
the formula to calculate the estimated future value of passenger movements in the
4,487,006 x ( 1 + 4% ) 30
4,487,006 x ( 1.04 ) 30
= 14,553,144 ~ 14,554,000
223 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
2019 4,487,006
2049 14,554,000
14,554,000.
224 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Percentage
Davao International Airport shown above, it is evident that the growth rate of
lags behind in terms of international traffic even being the third busiest airport in the
country. With the redevelopment project of the airport, it will offer more international
One of the problem of the current Davao International Airport today is that its
facilities is divided in half for the domestic and international passengers. However,
225 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
congested terminal. This data is vital in the study in order to divide the airport facility
International Airport for the next thirty years, the proponent used a formula of
calculating the estimated future value based on the annual international percentage of
the data from the total passenger movements of the facility based on the data provided
Rate
Total 2.78%
In getting the changes in international growth of the past five years, the current
rate of the year is subtracted to the previous rate of the year. The total changes in
growth rate in five years will then be divided by 5 to get the average. The result, will
226 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
then, be used in the formula to calculate the estimated future value of international
Formula: F x A = T
2015 50,974
2016 91,082
2017 93,910
2018 147,149
2019 181,557
Total 564,672
Divided by 5 112,935
227 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
2019 181,557
2049 3,676,034
228 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
and improving except in the year 2014 which had 23,516. The current single runway
of the facility can only accommodate a maximum of 30 aircrafts per hour due to the
To get the forecast of the aircraft movement in Davao International Airport for
the next thirty years, the proponent used a formula of calculating the estimated future
value. Getting the growth rate of the future years, the proponent incorporated changes
in growth rate for the past five years based on the data of Civil Aviation Authority of the
229 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Rate
Total 9.41%
In getting the changes in growth rate of the past five years, the current rate of
the year is subtracted to the previous rate of the year. The total changes in growth rate
in five years will be divided by 5 to get the average. The result, will then, be used in
the formula to calculate the estimated future value of passenger movements in the
31,017 x ( 1 + 1.9% ) 30
31,017 x ( 1.019 ) 30
= 54,554 ~ 55,000
230 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
2019 31,017
2049 55,000
231 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Both international and domestic cargo increase and decrease during the years
due to the strategic location of Davao being the central of Mindanao. The lowest growth
rate in terms of cargo movements in Davao International Airport is in the year 2010
To get the forecast of the cargo movement in Davao International Airport for
the next thirty years, the proponent used a formula of calculating the estimated future
value. Getting the growth rate of the future years, the proponent incorporated changes
in growth rate for the past five years based on the data of Civil Aviation Authority of the
232 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Rate
Total 11.43%
In getting the changes in growth rate of the past five years, the current rate of
the year is subtracted to the previous rate of the year. The total changes in growth rate
in five years will be divided by 5 to get the average. The result, will then, be used in
the formula to calculate the estimated future value of passenger movements in the
67,424,711 x ( 1 + 2.3% ) 30
67,424,711 x ( 1.023 ) 30
233 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
2019 67,424,711 kg
2049 133,380,000 kg
234 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
From the general rule as set by the ICAO (International Civil Aviation
Organization), the peak hour passenger could be calculated by taking around 0.05 –
Assumption
S= [T/60xN]+D
S= 9.75 + 1
S= 10.75 ~ 11
235 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
a. Departure Curb
Where,
Curb length= (1640 x 0.5 x 6.5 x 1.5) / (60 x 1.7) = 43.0147m ~ 43m
For 11 counters (11 aircraft gates) = 110 sq. m. [additional 1 counter for CIP or no
c. Departure Concourse
236 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
At a given time,
At a given time,
No. of pax cleared = 10 x 15 (one counter can handle 15 pax) x 150/60 = 375
pax
No. of machine required = 1100 [11 counters x 100 sq. m.] / 150 = 7.3 numbers
~ 8 numbers
e. Check-in area
237 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
2,475 sq. m.
238 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
g. Departure lounge
h. Security hold, final checking and waiting = 900 pax @ 3 sq. m. = 2,700 sq. m.
DEPARTURE FACILITIES
239 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4. VIP lounge
5. Toilet
Same boarding bridge is used to collect the arrival passenger. Travellator is provided
beneath security hold areas in the north wing or the domestic area.
b. Arrival hall
240 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Back-up corridor = 3m
d. Baggage claim
In one hour, pax handled by one conveyor belt = 100 x 60 / 20 = 300 pax
241 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Queue = 3 x 3 x 4 = 36 sq. m.
f. Arrival concourse
At a given time,
242 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
g. VIP lounge
Same as departure
Providing twice the space of the calculated space will achieve a smooth
ARRIVAL FACILITIES
1. Concessionaires, shops
1.5% of total arrival space = 1.5% of 16,642.88 sq. m. = 249.64 ~ 250 sq. m.
243 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
5. Toilet
1. Transit hall
2. Rest rooms
3. Toilets
244 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
4. Facilities
Concessionaire, shops, bar, cybercafé, restaurant, duty free shop, telephone and all
necessities
5. Circulation
Around 20% of total area (2,200 + 2,500 + 440 + 1,880) = 7,020 sq. m.
245 | A l t e r a d o I V
5.1 Site Analysis 247
Bangoy International Airport (FBIA), is the main airport serving the Davao
Maharlika Highway, Buhangin, Davao City. In the old airport located in Sasa,
the site only had 104 hectares. However, the government bought more lands
to the nearby residents and expanded the site, hence, the current international
airport. The site today has a maximum area of 209 hectares. The site of the old
airport was donated by Don Francisco Bangoy and majority of the site today is
247 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
248 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
249 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Summary
Territory Philippines
Serving Davao
Latitude 7.125522
Longitude 125.64577
Runways
250 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
was built in 2003 to replace the old terminal (still located south of the runway).
The terminal has a total footprint of approximately 22,683 sqm of floor space.
also has 2 arrivals for international flights and domestic flights with 2
The table below details the areas of the existing passenger terminal facilities
Facility Area
Ground floor
First Floor
251 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Other Facilities
# Particular Description
4. Runway Width 45 m
and 23)
runway 23
252 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
shoulders)
253 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
1. Car Park - The car park is situated at the front of the terminal building and
2. Cargo - The 5,580 sqm terminal building of cargo facility is located south of
the terminal and has its access route to the landslide. The building is
located at the landslide / airside border that provides Davao air cargo
service.
3. ATC - The air traffic control tower (ATC) is combined with the administrative
base for a total floor area of 1,405 sqm and is located southwest of the
freight facility.
4. ARFF - The aircraft rescue and firefighting station (ARFF) is located further
south of the ATC with a straight road to the runway and another for the
apron. The complete plant has a building of 788 square meters, with 6 fire
254 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
5. Fuel farm- On site, 3 separate companies supply fuel, all of which supply
JETA1:
o Phoenix (Cebu)
6. Maintenance and utilities- Maintenance & FSS building (e.g. CAAP vehicle
sqm), Central Plant Building (776 sqm) and Water Treatment and Storage.
7. Air Force / Military activities- The remaining remote apron area is located
southeast of the runway, which used to be the apron of the old terminal.
255 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
256 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
INSTITUTION DISTANCE
Proximity to Hotels
Proximity to Malls
Proximity to Hospitals
Proximity to schools
Proximity to Church
257 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
The sun rises In the East and sets in the West of the
runway are situated in the North East wind and South West
than landing against it. The pilots of the aircraft must take
258 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
site. The flow of water when rain occurs from the entrance
259 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
from the entrance of the site while the landscapes near the
landscape.
260 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
5.1.7 Zoning
cause public hazard due to the air and noise pollution that
261 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
262 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
263 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Strengths Weaknesses
1. The site still has an area for expansion 1. The site has some underdeveloped
2. Carries international flights to further areas
destinations 2. The maximum area of the site is 209
3. A large surface area available to the hectares and cannot be expanded
airport may allow long-term expansion 3. The terminal is located far from the site
4. Strategic point for international and entrance
continental connections 4. The entrance of the site is going towards
5. Landside designed to be comfortable for a downhill slope
the passengers and retailers, having a 5. The airport is designed to be anti-poor
good experience of the airport due to the lack of transportation services
6. Airside designed to be efficient for the 6. Poor service, prone to bad passenger
operations during the peak hours satisfaction
7. High development of Philippines 7. Financial condition and support from the
industry government
8. Having a trademark and icon in the city 8. Sloping landscape of the landside
9. No connectivity with train and other
transportation options at the moment
Opportunities Threats
1. Davao City is one of the most prominent 1. Entrance for bad people and lack of
place in the Philippines and its security at the area
economic status is rising. 2. Housing developments near the airside
2. The existing airport still has an area for of the airport
such expansion. 3. Terrorist threats causing less people to
3. Redeveloping the airport in a way that be willing to fly
passenger satisfaction will increase. 4. High number of competitor airport in the
4. Redeveloping the airport to increase region
tourism in the city 5. Cause noise and sound pollution to
5. Use the downhill slope as a design surrounding housing developments in
advantage to channel water flow to the the area
water treatment area 6. Accidental problems during flights
6. Expanding services to include services
for leisure or business classes
7. High number of passengers and buyers
in the city
264 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
265 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
266 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Private vehicles can access the site in two different entry points.
using the area. The two zones are connected in the site by
267 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Taxis in the site has the same vehicular traffic flow with private
vehicles. They can also enter the site in two different entry points.
However, the taxi bay is located inside the landside area of the
ticket booth will control the taxis and will instruct them which area
for taxis who will leave accordingly. The taxis also have a
private vehicles.
268 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
and entrance of the facility. The same with private vehicles and
taxis, they can also access the site in two entry points and exit in
also use the two-way vehicular flow of the perimeter road in the
269 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Cargo trucks who will use the cargo terminal building will only
have one access to entry and exit points. The road will lead
directly to the cargo terminal and does not have any obstruction
be seamless.
270 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
will be provided with a PUV drop off in the front portion of the
to cater the passengers who will not use private vehicles or taxi.
271 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Administration Building
• Apron
• Cargo Terminal
• Central Plant
• Fuel Farm
• Garden
• In-Flight Kitchen
• Intermodal Facility
• Maintenance Center
• Runway
• Service Roads
• Taxi Bay
• Taxiway
• VIP Parking
• Walkways
272 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
“ GO BEYOND “
generation of Ar. Leandro Locsin’s design concept, the 1st is the old terminal at Sasa
and the 2nd is the current Davao airport with its roof structure inspired from the
Philippine Eagle’s beaks, the design inspiration of the reimagined airport will be the
Philippine Eagle as well. The design concept for the proposed Davao International
Airport is to Go Beyond which can also be described as To Fly. Defining this certain
phrase in relation to airport facilities, Go Beyond or to fly can mean the following;
• To travel by air
• To engage in flight
Conceptualizing this concept, there are two essential parts needed for a Philippine
Eagle to fly, which are the wings and its feathers. The wings of the eagle serve as the
terminal piers while the feathers will serve as the roof structure of the terminal.
273 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
solution in the layout of an efficient and usable public passenger terminal building that
Since the location of the proposed International airport is situated in a city with
three main religions namely Christian, Muslims, and the Lumads, development of the
various socio-cultural value as a tourist hub is proposed for future development. The
airport design will reflect the tri people of Davao and the essence of each religion’s
preaching. The design would reveal the tranquil and spiritual ambience and promote
walkability, not only will the sidewalks be uniformly widened and illuminated especially
at night, but it will also be connected throughout the development with a centralized
274 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Airports are commercial enterprises that are big, complex and generally highly
much wider area in social and economic terms, in addition to providing thousands of
jobs at the airport itself. Promoting the airport facility and its surrounding community is
therefore one of the key factors in preparing the airport with the least environmental
course. The proposed airport would raise the potential of business and tourism in
Visual communication plays a vital role for transport facilities, especially for
information and signage. Such systems are not only for direction, however, but also a
control for the movement of the passenger for a smooth passenger flow and easy
275 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
276 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Boarding Gate/s
• Lobby/ies
o Open Area
• Terminal Service
• Security Check
o Communications facilities
o Customs control
o Information Desk
o Offices
o Customs
o Immigration
277 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
o Management
o Accounting
o Maintenance
o Operation
o Public relations
o Control Room
o Main Security
• Comfort Rooms
o All gender
• Breastfeeding Area
• Storage Room/s
o General
o Freight
• Prayer Room/Chapel
• Hold Room
• Quarantine
• Departure Lounge
• Arrival Lounge
• Sleeping Lounge
• Concession/s
• Gift shop
• Car rental
278 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Flight insurance
• Kiosk/s
• Restaurant/s
• Luggage Locker
• Store/s
• Telephone
• Departure Hall
• Check-in Hall
• Ticket Counter
• Passport Control
• Flight Gate
• Departure Lounge
• Transfer Baggage
• Baggage Claim
• Hotel Reservations
• Car Hire
• Seating Spaces/Areas q
• Entertainment Zone
o Children Playpark
o Arcade/Gaming
o Cinema/Theater/Movie Zone
279 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Airline operation
o Information counter
o Telecommunication facilities
cargo
o Catering activities
• Apron
o Terminal Apron
o Cargo Apron
o Parking Apron
o Isolated Apron
280 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
ADMINISTRATION BUILDING
• Accounting Division
• Budget Division
• Cashiering Division
• Collection Division
• Personnel Division
• Procurement Division
• Records Room
281 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Executive Lounge
• Reception Lounge
• Board Room
• Training Room
282 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Intermodal building
• Parking Area
• Security check-up
• Ticket counter
• Information desk
o Concourse area
• Bus bay
• Control room
• Food court
o Kitchen
o Dining area
o Rest Rooms
• Admin department
o Terminal Manager
o Passenger Agent
• Public Toilets
283 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Lounges
o Restroom
o Resting room
o Waiting area(indoor-outdoor)
o Payphone
• Utilities
o Maintenance Department
o Garbage Disposal
• Commercial Spaces
o Storage Room
• Staff’s Quarters
o Locker Room
• Clock Tower
o Rest Area
• Office
• Covered Shed
• Waiting/Seating areas
284 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Legend:
1- Fuel Farm 14- Maintenance Hangar
2- Underground Fire Water Protection 15- Isolated Apron
3- Private Commercial Developments 16- Intermodal Facility
4- In-Flight Kitchen 17- Taxi bay
5- Water Treatment Area 18- Car Parking Building
6- Central Plant 19- VIP Parking / Employee Entrance
7- Maintenance Center 20- International Arrival Transport Hub
8- Emergency Response Building 21- Departure Drop-off
9- Aircraft Rescue and Fire Fighting 22- Domestic Arrival Transport Hub
(ARFF) 23- Pedestrian Plaza
10- Admin Building 24- Passenger Terminal Building
11- Air Traffic Control (ATC) Tower 25- Entrance
12- Cargo Terminal 26- Exit
13- Apron 27- Bus Parking
285 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Legend:
1- Stairs 22- Training Room 42- Optional Counters
2- Elevator 23- Command Center 43- Security Screenings
3- Baggage 24- Ground Service 44- Flight Check-in
Breakdown Room Counter
4- Electrical Room 25- Ground Service 45- Passenger Service
5- Mechanical Room Office Counter
6- Immigration Station 26- Elevator 46- Information Kiosks
7- Baggage Claim 27- Red Cross 47- Central Lobby
8- Customs Counter 28- Government Offices 48- TMO / CTO Counter
9- Hotel Info / 29- Stairs 49- Army / Navy Liaison
Telephones 30- Cargo Transit Office Counter
10- Exit Covered Area 31- Transit Mail Office 50- Central Lobby
11- Airside Covered 32- Passenger Service 51- Passenger
Area Reservations Information Counter
12- Stairs 33- Dispatch 52- Optional Security
13- Restrooms 34- Shift Support 53- Vest
14- Lost & Found 35- Support Room 54- Entry Covered Area
15- Break Room 36- Support Room 55- Baggage Build-up
16- Conference Room 37- Break Room 56- Stairs
17- Customs 38- Office-in-charge 57- Elevator
18- Bank Office 58- Clean Fleet
19- Public Side 39- Airport Police Office 59- Restrooms
Covered Area 40- Customs 60- Army / Navy Liaison
20- Storage 41- Small Flight
21- Pax Storage Admin Departure Area
286 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Legend:
1- Stairs 22- Upper Lobby Waiting Area
2- Elevator 23- Stairs
3- Gate Lounge 1 24- Money Exchange
4- Stairs 25- Storage
5- Food Service 26- Janitor Closet
6- Gate Lounge 2 27- Restrooms
7- Security 28- Business Center
8- Restrooms 29- Gate Lounge 3
9- Serving Area 30- Security
10- Office 31- Restrooms
11- Preparation Area 32- Entry Lounge
12- Trash Room 33- Family Restroom
13- Elevator 34- Family Lounge
14- Refrigerating Room 35- Crib Room
15- Freezing Room 36- Children’s Activity
16- Dry Storage 37- Nursing Room
17- Boarding Corridor 38- Gate Lounge 4
18- Stairs 39- Stairs
19- Specific Commercial Reception 40- Elevator
20- Restrooms 41- Restroom
21- Specific Commercial Lounge
287 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Legend:
1. Fuel Farm 14. Maintenance Hangar
2. Underground Fire Water Protection 15. Isolated Apron
3. Private Commercial Developments 16. Intermodal Facility
4. In-Flight Kitchen 17. Taxi bay
5. Water Treatment Area 18. Car Parking Building
6. Central Plant 19. VIP Parking / Employee Entrance
7. Maintenance Center 20. International Arrival Transport Hub
8. Emergency Response Building 21. Departure Drop-off
9. Aircraft Rescue and Fire Fighting 22. Domestic Arrival Transport Hub
(ARFF) 23. Pedestrian Plaza
10. Admin Building 24. Passenger Terminal Building
11. Air Traffic Control (ATC) Tower 25. Entrance
12. Cargo Terminal 26. Exit
13. Apron 27. Bus Parking
288 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
289 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Legend:
1- Stairs 30- Cargo Transit Office
2- Elevator 31- Transit Mail Office
3- Baggage Breakdown 32- Passenger Service Reservations
4- Electrical Room 33- Dispatch
5- Mechanical Room 34- Shift Support
6- Immigration Station 35- Support Room
7- Baggage Claim 36- Support Room
8- Customs Counter 37- Break Room
9- Hotel Info / Telephones 38- Office-in-charge Office
10- Exit Covered Area 39- Airport Police Office
11- Airside Covered Area 40- Customs
12- Stairs 41- Small Flight Departure Area
13- Restrooms 42- Optional Counters
14- Lost & Found 43- Security Screenings
15- Break Room 44- Flight Check-in Counter
16- Conference Room 45- Passenger Service Counter
17- Customs 46- Information Kiosks
18- Bank 47- Central Lobby
19- Public Side Covered Area 48- TMO / CTO Counter
20- Storage 49- Army / Navy Liaison Counter
21- Pax Storage Admin 50- Central Lobby
22- Training Room 51- Passenger Information Counter
23- Command Center 52- Optional Security
24- Ground Service Room 53- Vest
25- Ground Service Office 54- Entry Covered Area
26- Elevator 55- Baggage Build-up
27- Red Cross 56- Stairs
28- Government Offices 57- Elevator
29- Stairs
290 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Legend:
1- Stairs 16- Dry Storage 27- Restrooms
2- Elevator 17- Boarding Corridor 28- Business Center
3- Gate Lounge 1 18- Stairs 29- Gate Lounge 3
4- Stairs 19- Specific 30- Security
5- Food Service Commercial 31- Restrooms
6- Gate Lounge 2 Reception 32- Entry Lounge
7- Security 20- Restrooms 33- Family Restroom
8- Restrooms 21- Specific 34- Family Lounge
9- Serving Area Commercial Lounge 35- Crib Room
10- Office 22- Upper Lobby 36- Children’s Activity
11- Preparation Area Waiting Area 37- Nursing Room
12- Trash Room 23- Stairs 38- Gate Lounge 4
13- Elevator 24- Money Exchange 39- Stairs
14- Refrigerating Room 25- Storage 40- Elevator
15- Freezing Room 26- Janitor Closet 41- Restroom
291 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
292 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
293 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
294 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
295 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
296 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
297 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
SPACE
298 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
SPACE
299 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
SPACE
terminal wherein
• Cabinets (CCTV)
admins and staff •
• Water closets Smoke detector
can watch and Admins
facilitate the Security Guard • Sinks Triple tube
on-going Staff • Information compact
desk • Fluorescent
businesses in the Guests
terminal. • Roll-under Lamps
desks • Incandescent
• Lockers lamps
• Lounge chairs • Wi-Fi connection
• Office chairs • Telephone
• Computers • Tech Booth
• Work area • air-condition
partitions • Fire Extinguisher
• Long table
• Chairs • Smoke detector
• Table triple tube
• Cabinet compact
• Sinks • LED Television
• Water Closet • Speakers
PASSENGER LOUNGES
• Bed • Intercom
This area will be • Refrigerator • Garbage bins
used by the Visitors •
• Desk Bookshelves
everyone wherein Admins •
• Lights Telephone
can rest and wait Staff
• First Aid Kit • Closed Circuit
for their bus to Passengers
come in the Security Guard • Storage room Television
terminal. • Comfort rooms (CCTV)
• Counter • Fluorescent
• Sofa Lamps
• Benches • Wi-Fi Connection
• Display counter • Payphone
• Coffee table • Incandescent
lamps
300 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
SPACE
desk • Incandescent
An area in the Security Guard • Counter lamps
terminal wherein Admin • Computers • Telephone
people will first Passengers •
• Directional Map Speakers
pass through for Driver •
• Waiting area Intercom
security check- Staff •
ups. Porter • Lights Closed Circuit
Television
(CCTV)
• Fire Extinguisher
• Metal Detector
301 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
SPACE
• Chairs • Speakers
• Table • Music Player
• Shelves • Intercom
• Counter • Closed Circuit
WAITING/SEATING AREA
• Chairs • Speakers
• Table • Intercom
• Cabinet • Garbage bins
• Desk • Bookshelves
• Lights • Telephone
This area will be • •
CONCOURSE AREA
302 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Pantry • Real-time
• Toilet room information of
• Cabinets other
• Lavatory transportation
• Lounge schedules
• Chair • Natural lighting
• Shelves • Fluorescent light
INFORMATION CENTER
303 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
desks Fluorescent
of the airport Visitors • Nook lights
includes the Security Guard • Lavatory • Fire extinguisher
passenger’s Admin • Stalls • Real-time
check-in hall, Employees
• Toilet room Information
ticket counters,
• Television screens
offices, retail, gift
• Information • Air condition
shops, and
screens • Smoke detector
security.
• Push carts • Emergency lights
• Table • Garbage bins
• Chairs • Music player
• Long chairs • Intercom
• Lounge • Telephone
system
304 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
• Cabinets • Real-time
• Chairs information of
• Lounge other flights
• Storage • Natural
• Toiler rooms ventilation
SECURITY DEPARTMENT
305 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
306 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Appendix A
307 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Appendix B
308 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Appendix C
309 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Appendix D
CMSD Officer-in-charge
310 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Appendix E
311 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Appendix F
312 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
313 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
314 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Deliberations:
Ar. Clapis: Ikaw una? Sir Jankin ikaw una? (coughs) Okay Jay, I’ll be the one... the first to
ask, uhm... I think we would highly appreciate if you have a comparison on between the...
existing, what is the existing and the proposed because this is already your proposal. So, we
are... we would like to differentiate in actual what is the present and the proposed because
you have changes, you have proposed some road adjustments that is not in the existing, right?
Ar. Clapis: So, because of that, first of all, I would like to ask why did you, in your analysis,
put the fuel farm in the farthest and on the nearest to the national highway and the entry way?
Me: Ah sir based on my interviews and ocular inspection sir it will be located there in the Davao
International Airport sir. However, it’s just small sir, then, what I did is to expand it and to make
it a bigger size sir and the private commercial developments here sir is existing, but they are
smaller in size. So, what I did again is to maximize the size... in order to cater bigger
Me: I think sir it is a security hazard, but the area is sloping, it’s a sloppy... ano sir, it is a sloppy
place in this part. So, this one is relatively flat the same with here… but, this is like… how
many… I forgot how many meters sir. The area is also heavily buffered by trees sir. But based
on FAA sir, after the 9/11 attack, the security got tightened and they had a rule that… airports
will have to follow the rule of 25 meters dapat before ang road sa terminal. Inincorporate ko
315 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
siya dito sir and sa fuel farm banda. Which is ang road distance sa mga terminal is 25 meters
at least.
Ar. Clapis: Uhm… Anyway, sige. That is your analysis, uhm… as these juror’s observation,
that is a major highway, Daang Maharlika, and it is zoned as commercial and it is the prime
lot, uhm… the fuel, fuel farm, would most likely be outside but not really on the… beside Daang
Maharlika Highway because it’s a prime, just like your 16… your proposed 16, building 16, the
Me: Ah the control tower sir, I located it here. Then, based on my ocular inspection sir it is the
same with Manila airport and on my research, which is in Kuala Lumpur airport, their control
tower is not located beside the runway sir and it is okay. However, dapat lang macompute ang
height sir. Then I assumed… I assumed my terminal building will be at least 15 meters ang
height. So, I calculated the height of my control tower to be 26 meters to 30 meters in order
Ar. Clapis: So, why did you move your control tower?
Me: I moved the control tower sir because it is located here sir… it is taking up the space and
the cargo terminal needs to be expanded sir. So, in order to expand the cargo terminal sir, I
need to move the control tower. And I can’t move the cargo terminal anywhere else sir because
Ar. Clapis: So, you are saying that it will be affected if the cargo terminal… will expand
sideways?
Me: Uhm, yes sir. Because the cargo terminal… I will design this to be 1 hectare.
316 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Clapis: Uhm… just my own observation, if the cargo terminal will be expanded, the control
tower will not be affected because it is farther infront than the control tower, ah, than the cargo
building. Anyway, that is your observation, you said that it would be affected but the control
tower is already existing… I just assumed that you have a better analysis rather than space
Me: Ay no sir. Tanggalin ko siya tapos ilipat ko siya so isa lang na control tower-
Ar. Clapis: So, you will demolish the existing control tower?
Me: Ah yes sir. Since it is reimagining Davao International Airport sir… because the control
tower and the admin building sir is longitudinal in size and it only has… I forgot how big sir,
but last Tuesday, September 10, President Duterte signed DIAA (Davao International Airport
Authority) which is… sila mag operate and manage ng airport and with that sir, dapat mas
malaki ang kanilang organizational chart gani sir. So, the facility, the existing facility can’t cater
the workers sir. So, I transferred it here so that the area will be bigger, and the building will be
bigger sir.
Ar. Clapis: Okay. Uhm… kung ako lang, if hindi naman siya tatamaan, pwede naman siyang
nandoon lang, pwede mo ng hindi ilipat. Because siguro, sabi mo nga kanina na conflict dahil
15 meters yung terminal building mo, kaya siya nasa harap. Ang control tower is also that
high, so maski tumaas pa yung terminal building mo, hindi matatakpan ng terminal building
mo ang new location ng control tower. Okay? Sige, that is your analysis.
317 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Clapis: So, we are in a tropical country, and that is 50% tag-ulan and tag-init. From your
terminal building going to your… building number 16, intermodal facility, how do you walk
Me: Ah sir, I was not able to zone the walkways in my presentation but this one sir (points in
the board), the white one, they are covered walkways and this one (points again in the board)
is a covered walkway as well. And it is 6… uhm, 6- or 5-meters sir so that it will be spacious
for the pedestrians. However, like I said, in my ocular inspection in Cebu, they have an airport
bus which will… I will incorporate it too. Then, the airport bus will have four bus stops which is
here (points in the board), the intermodal facility, uhm… here, the red which is departure drop-
offs and the international and domestic arrival transport hub sir. So, in terms of walking sir,
uhm… I am not sure how far sir but, there is a solution for that which is the airport bus. Uhm…
because, based on interviews sir, they said that the airport today is designed to be anti-poor
because if you do not have a car or a private vehicle sir then you will just walk from (points in
the board) this point to that point. And it is around 100 meters more or less.
Ar. Clapis: Okay. I think your site development needs just specifics that could define the…
these two, the intermodal facility and the terminal building is connected and is safe from the
Me: Yes sir. I will take that into consideration thank you.
Ar. Ancla: Okay. Jay, uhm… did you inspected a lot of airports ba?
Me: Sir?
Ar. Ancla: Have you gone… (inaudible). Did you inspect a lot of airports within the –
Me: Only three airports sir. The first, second and third busiest airports in the Philippines sir.
Ar. Ancla: Uhm… what are the current design trends for the improvement of airport design?
318 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: Uhm… based on my ocular inspection in Manila sir, they do not have a solution for that.
Their solution is to transfer the airport because according to them, the facility can… will only
last 50 years. But, the solution of the Cebu airport sir, they partnered with GMR and Megawide
sir, it is an international company specializing in airports. Then, what they did sir is they
incorporated the IATA’s level of service. Based on my interview, I think it is six… six square
meters per person sir. Then, my problem sir is that I am lacking with… I’m lacking with data of
passenger peak hour of the day sir because the CAAP did not reply with my inquiry yet. So,
what Cebu did was that they designed the terminal according to the specified level of service.
Let’s say for example, in the check-in area, I think it is 1.2 square meters per person. Another
solution of Cebu sir is that they have a set of design guidelines. Uhm… just like what they did,
they have one office na mag bantay gani sa mga guidelines na dapat siya naga comply. Ang
maalala ko sir, ang isa doon kasi availability of taxis. In fact, (points at the board) I got this
design inspiration of the taxi bay from the Cebu airport because it is seamless, and it is helping
Ar. Ancla: Do you have an inventory of spaces of the existing terminal buildings with the… for
Me: Yes sir. But I have not put it in the book sir.
Ar. Ancla: Okay. Let’s go sa topic mo na uhm… understanding the connection between
Filipino behaviors and airport passenger experience. Dito sa book mo, you have empirical
evidence of crowd movement phenomena. There are three: uni-directional streams within the
same corridor in a bi-directional flow, second is longitudinal unstable flows, and the third is the
unintended displacement of pedestrians. Where does these three phenomenon occur on your
319 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
spaces? Kasi diba sabi mo you have inventory of spaces na hindi mol ang nalagay. So, itong
Me: I am sorry sir, but I thought the spaces that you meant was in the site development plan.
Ar. Ancla: So, hindi mo ma-identify kung saan itong mga crowd phenomena –
Me: However, sir, I have their organizational flow. Ay… organizational chart rather sir, their
Ar. Ancla: Yes, pero diba (inaudible). Your thesis title is Filipino behaviors within the airport.
Then you have mentioned again the three crowd movement phenomena. So, I want to know
sa existing spaces diyan sa building terminal saan to naga occur itong sinabi mo dito na uni-
Me: Uhm… I believe sir it is in the departure area sir. Because the airport is designed… the
airport today is designed to be crossflow. However, based on my research sir, airports should
Ar. Ancla: Do you have a comparative analysis of that? With the spaces?
Ar. Ancla: So, yung analysis mo… How can we assure sa analysis mo na spaces mo is
applied or na identify mo yung problems if wala kang presentation of spaces na naga occur
320 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Ancla: Ito, uni-directional bottleneck uhm… uni-directional… Actually, you have the
principles pero I am looking kung saan dito naga occur sa spaces kasi naka visit man ka sa
ano –
Me: Ang example ng bottleneck sa Davao airport sir is sa security. Kasi, open or wide ang
spaces sir pero sa bottleneck is… the security is pwede mag… wala silang choice kung hindi
mag line sila sa isa. Kahit gaano kalaki ang area, wala silang choice dahil sa bottleneck which
Ar. Ancla: Oh, diba dapat ma-identify mo yung spaces. Which spaces ang na bottleneck and
na cross…
Me: Crossflow.
Ar. Ancla: Connection of Filipino behaviors. So, since it is an international airport, it is bound
321 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Ancla: So, you do not need… parang, to focus on Filipino behaviors. But the users are
Ar. Ancla: Do you have a comparative analysis of a behavior sa foreign cultures in relation
with the Filipino behaviors in terms of experience through normative pedestrian behavior
theory?
Me: Uhm… I did not have an analysis in terms of normative pedestrian behaviors theory sir
but I have an analysis comparing Filipino behaviors and foreign behaviors in the airport sir.
Me: Uhm… my solution sir is that I focused on Filipino behaviors sir because majority of the
users of Davao International Airport sir are Filipinos and I only limited my scope into Filipino
behaviors because if I will address the needs of the Filipinos sir, then majority of the users will
have an efficient experience sir. However, in terms of foreign behaviors, I tend to focus in
Filipino behaviors so that they will adapt with our behaviors the same way with us adapting
Ar. Ancla: So, wait, for the foreigners to adapt the Filipino behaviors sa…
Me: Airport sir. I think sir ang maka-help sa foreigner behaviors… ay, not the foreigner
behaviors sir but the… maybe their movements and sizes sir.
322 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Ancla: So maka adapt ang foreigners? Do you think… do you think Filipinos have a…
some kind of bad behaviors within the airport? Yung mga mannerisms nila?
Me: Uhm example… for example sir Filipinos, based on my observation sir, they tend to talk
with their group of friends sir and make a circle or huddle that will take up the space of the
walkway sir.
Ar. Ancla: So, you will allow the foreigner na, tolerate mo lang yan foreigner total nandito ka
Me: To provide a bigger space sir to avoid congestion and obstructions sir.
Ar. Ancla: Kaya I am curious on how you will address the Filipino behaviors and the foreign
Ar. Ancla: So, it is kind of a melting pot, na parang… (inaudible). So, I am curios on how you
will address especially the western culture and mayroon din tayong ibang behavior ng mga
Chinese especially from the mainland China and the Filipinos. Then, nag zone in ka sa Filipino
behaviors so I am trying to figure out how can you produce an effective flow of spaces if you
only zoned in in Filipino behavior lang. So, gi na point out ko lang, gi na digest ko lang ang
mga strategies mo –
Me: Ah sir, but gi consider ko ang kanilang mga behavior sir the same with… the same like
for some Filipinos, they tend to be very collective while western or European sir are very
individualist.
Ar. Ancla: Oh diba, they have a comparative data. Do you have it?
323 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: Uhm… no sir, not specifically the normative sir but their behaviors only sir.
Ar. Ancla: Okay, kasi diba it is part of the as the user behavior analysis.
Ar. Ancla: Uhm… you have your size of facilities? In your spaces?
Ar. Ancla: Where did you get those figures? How did you come up with those figures?
Me: In terms of passenger movements sir, the analysis is in page 201. There is a computation
provided sir, what I did is that computed the growth rate and I took the changes in growth rate
sir and I just assumed sir since it is just a forecast, like it is just estimated. Then the total
average growth rate for the passenger movement comparing the five recent years is 2% then
I multiplied it with 30 years. So, 4.4 million times with the 2% increase growth rate in 30 years,
the total passenger capacity would be 8 million. Then the terminal today is designed for 2
million passengers sir, so what I did for my forecast sir is I multiplied it 4 times sir.
Ar. Ancla: Okay. Can you go back to elaborate more about the normative pedestrian behavior
theory?
Me: Normative pedestrian behavior theory is a behavioral pattern theory that studies
pedestrian behaviors –
Ar. Ancla: Ah sige, let us base on that overall description. Is there a comparative again for a
Ar. Ancla: So, how can we cross check, diba? Kasi, kung… let’s say the normative pedestrian
behavior theory, example for that is sa Davao doc, green light pero mutabok gihapon ug sa
city high. They don’t give a… Mura siya ug… unsa ng sa Japan, Shibuya crossing na daghan
324 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
kaayo ug tao pero disregarding the traffic kuan ba. So you need a comparison sa normative
pedestrian behavior design of the Filipinos and the foreign kasi the title says here that the
Me: Uhm… Yes sir but I have not included it in the appendix sir but it is the organizational
Ar. Go: How did you apply the theory here? The normative theory in terms of planning?
Me: Like I mentioned earlier sir, uhm… airports have three zones, the landside, the airside,
and the passenger terminal building. Then, I limited the scope to the use of normative
pedestrian behavior theory in the terminal building sir. However, I will consider it in the
intermodal facility sir and the parking area since there are still pedestrian movements and
study here (points in the board), because majority of the users in the facility is located here
sir.
325 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Go: But… still diba, intermodal is part of the facility. It is part of the… where you… entrance
point sa public to the airport. So, I think you need to consider also the intermodal.
Ar. Go: Hmm… But, to be specific sa intermodal kasi, ang commercial is something separate.
Ar. Go: So, the intermodal is part man siya sa movement, diba? Sa passenger?
Ar. Go: Kasi without that part, kulang man siya. I mean the commercial, pwede siya wala. But
Ar. Go: Oo, the intermodal. That part (points in the board), paano mo siya ma-connect sa
Ar. Go: Kasi in terms of Filipino behavior, uhm… paano yun, like ano ba ang ano, intermodal
Me: Yes sir. It is one of my solutions sir but if they want to walk sir, this one (points in the
board), the pedestrian crossing and this one sir is a covered walkway.
Ar. Go: Okay, in terms of walking, is it designed for the Filipino behaviors? From the intermodal
to the terminal? Diba? So, maybe you have to plan it na mag fit siya sa ano… sa behavior.
326 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: I failed to research about that sir but based on my research sir, pedestrians, I am not sure
if Filipinos lang or hindi, pedestrians can walk up to 300 meters. If more than 300 meters sir
Ar. Go: So, maybe you should plan ang intermodal maybe nearer sa terminal right?
Me: Uhm… I considered it here sir because this part is relatively flat, and this part is sloping
sir. So, in order to avoid environmental hazards sir, para hindi na ma-affect ang site, then I
just limited it here sir. Actually, based on my interview sir, there are three proposals for this
site: hotel, convention center, and a mall. Then I chose intermodal because hotel is not yet
applicable since Davao is small and there are still establishments nearby –
Ar. Go: Pero you could still apply the three, diba?
Me: Yes, sir but I think it is too much work. (chuckles) And for the convention center sir, I think
it is not applicable because the KingDome is located nearby so it will be useless. So, I chose
intermodal facility –
Ar. Go: So, in terms of passengers going sa terminal, walang problema, kasi it is going down.
327 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Go: In terms of arrival diba, if mag baba sila sa terminal, and then mag sakay sila ng public
Ar. Go: Sa ano, sa… airport terminal. I mean mag walk sila going to public bus, diba? Tapos
pataas man siya. So, yun ang iconsider mo. Going to the airport terminal, hindi man masyado
problem.
Me: Uhm… what I did with that problem sir is to provide an airport bus the same with Cebu
Ar. Go: Yea, but you should start first with the structure itself.
Ar. Go: Later na yang ano… kasi ano naman kasi yan… yang parang, kasi naka ano na ang
facilities. Kung pwede ma-nearer, it would be better. I mean, pwede ka man mag ano…
Me: Yes sir. Actually, sir may parking spaces din sa intermodal sir.
Ar. Go: Anyway, maybe for second semester yan siya na ano. I have no more questions.
328 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: First of all, thank you to my jurors for helping me with the lapses of my study that I did not
see. Thank you to my friends who helped me, thank you sir Jim for advising me and Sir Joe
na wala dito, thank you to my family, and kay sexy pumpkin, thank you.
*Audience laughs*
Ar. Ancla: Okay Jay, here are the recommendations, uhm… you need to provide a
comparative analysis of the behaviors of Filipino and the foreigners kasi it is an international
airport. Again, analysis sa normative pedestrian behavior of Filipino and foreign. Next is
identify the spaces of crowd movement phenomena. Nasa book na, pero ang analysis ba wala
siya na include. And organizational chart, you need to include that. So, with that… you passed
329 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Deliberations:
Ar. Gan: Ok na? Ready na? Ah… first, sa second floor, sa third floor imohang for departure?
Ar. Gan: Third floor, and… You said earlier, yung 50-50… 50 for international and 50 for
domestic –
Me: Yes ma’am. Yung 50-50 sir is yung current airport ngayon.
Ar. Gan: Ah when it comes to, for example, uhm… Karon is imong solution is 75-25?
Me: Yes sir. Nakuha ko yan siya sa calculations ko na nasa book sir. Gi-base ko siya sa annual
international passengers tapos kinuha ko ang changes in growth rate annually then I estimated
it for the next 30 years sir. Then the result will be 24 point something percent sir or 25 percent.
Ar. Gan: And also, did you follow the typical layout of the airport?
Me: Uhm… sa book sir may calculations din diyan kung ano yung spaces sir. Kung ilan ang
square meters per facility. Like mentioned earlier, the result for the number of check-in
counters was known. Tapos ang ginawa ko sir, yung nasa book kasi is minimum lang. So, I
increased it.
330 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Gan: So, what are your applications – ah… what are the applications sa imohang study
didto sa planning, when it comes to planning and sa site development plan and also sa
floorplan?
Me: Uhm… sa floorplan sir, sa passenger terminal building ang first kasi yung normative
pedestrian behavior theory, isa sa mga study niyan is ma-identify kung saan ang bottlenecks
ng facility, like for example sir, ang bottleneck is sa security checkpoints. Tapos isa din yan
siya na security hazard sir, para ang flow ng passengers are from open or wide to slowly na
mag liit sa bottleneck, isa yan sa security considerations. Tapos naka locate ang departure
gates sa baba sir para… for example, there are people that will not buy from the concession
or retail spaces, so doon lang sila sa boarding gates below. Kasi ang boarding gates, iba siya
na design compared to typical airport planning, however, kung isipin, it is still the same design
or planning even if it is located below. Because the height of an airplane is around 5-10 meters.
So, yung typical airport planning for the 3 rd floor is pababa parin. Ang ginawa ko lang sir is,
imbis after pa ng… yung mag check ng final boarding going to the airplane ang pababa, I
already provided ramp and stairs going to the boarding gate para maiba na din ang flow ng
Ar. Gan: Sige, sa imohang… and you provided, for example sa entrance for the departure,
you provided only two gates and security checkpoints for the passengers –
Ar. Gan: Yes, sa third floor. Pila diay imong entrance? Naa pud sa second floor?
Me: Yes sir. Sa second floor is connected siya sa car park building and may pedestrian bridge.
Me: Yes sir. Bale ang aking design sir is makapasok ang public or meeter and greeters sa
facility. So, sa third floor, may four entrances. Yung first, sa pinaka left, is for the airline crews,
employees and VIPs only. The second gate from the left is for international departures, the
331 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
third and fourth gate is for the domestic passengers. However, visitors without a boarding pass
or who is not a passenger can only use the fourth gate in order to reduce the congestion in
the facility.
Ar. Gan: Uhm… I am asking this one kasi di man gud nako ma gets ang imong whole floorplan.
Ar. Gan: Pag naga scan ko, malibog ko kung asa nako banda, diba? And also, kung ang study
nimo is Filipino behaviors, dapat ma provide nimo and circulation or ang flow based on your
Ar. Torres: Ganito nalang Jay, in an airport, ano yung mga pinaka important na mga zonings?
Diba you have the pre-departures, check-in security, and then… Ah no no, tama ba?
Ar. Torres: So, the check-in, the security, the predeparture, the arrival, and so on. Now,
probably I am just guessing, sige, gusto ko nalang marinig from you. What is the most Filipino
Me: Uhm… sa aking survey ma’am or sa aking observations, ang pinaka common na Filipino
behavior in the facility is yung mag travel sila as a group ma’am, tapos kunyare… or families
sila, they often travel side by side compared to Japanese passengers that they travel in
332 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: For individual passengers ma’am, uhm… normative pedestrian behavior theory has three
points or principles: strategic, optical, and tactical behaviors. Ang strategic ma’am is ano yung
plano mo –
Me: Uhm… kung business ang kanilang travel purpose ma’am is straight lang sila ma’am.
Me: If leisure ma’am, yun yung na provide ko after security checkpoints ma’am. Bale pag labas
nila sa security checkpoints kasi magdaan sila sa concession spaces ma’am para kahit hindi
nila gna sadya na magbili sila. Yun yung tactical level ng normative pedestrian behavior
theory.
Ar. Torres: Ok, next is… saan mag belong ang bibili ng pasalubong?
Ar. Torres: Hindi, saan ba mag belong dyan sa tatlong behavioral types ng normative
Ar. Torres: Eh parang Pilipino lang ata ang may ganyan na trait diba? Pasalubong, souvenir,
oh diba? Maski’g walay gi padala na kwarta, mangayo ug pasalubong imong mga paryente.
Oh sige.
Me: Ang buying of pasalubong ma’am kasi nasa strategic level, yung first. Ang strategic ma’am
kasi i-plan out mo yung activities mo ma’am. Pero pwede din siya sa tactical level –
Ar. Torres: Ok, sige you have those already, where in the plan did you place them?
333 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Torres: Hindi lang naman yan, ang dami mong sinabi pasalubong lang naalala mo.
*laughs*
Me: Ay… ang tactical ma’am kasi kung ano yung mga changes sa iyong strategic. Sa plan –
Ar. Torres: Therefore, that is applied in what… which part in your planning?
Me: First ma’am is ang predeparture is strategic and tactical ma’am. Kasi, kunyari ma’am ikaw
lang isa, or ang purpose mo is hindi ka magbili, so diretso ka lang sa boarding gates ma’am.
Compared to, kunyare ang boarding gate is in the same level lang, so mag mix ang iyong
behaviors.
Me: Sa labas niyan ma’am kasi andyan yung meet and greet, tapos may choice sila kung
either mag akyat sila sa second floor which is mga retail or mag diretso sila mag alis sa arrival
transport hub.
Ar. Torres: Diba the behavior also is that once you arrive, it is very short. That you don’t go
around anymore. Instead, leave the airport as soon as you can. But somehow you are
Me: For me ma’am, yes. Kasi in that way maka daan pa ang mga passengers sa retail area
Ar. Torres: How much retail space do you have in the arrival?
Me: Sa arrival… sorry but I don’t know how many square meters ma’am.
334 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: Mga 6 na retail tapos mga 6… Ay, 4 or 6 na retail spaces ma’am and restaurants, food,
and beverage sa arrival hall. Ay hindi talaga siya sa arrival hall ma’am, pero sa taas siya, on
Ar. Torres: So, they still have a choice not to drop by?
Me: Yes ma’am. Diyan sila maging tactical or parang changes in plan nila ma’am.
Me: Ay, ang isa pa pala na na observe ko sa Filipino behaviors ma’am kasi since ang road
dito sa Philippines kasi sa right, so pag mag tingin daw ang mga Filipinos anywhere ma’am
kasi first daw nila tingnan ang right. Then, I placed the retail spaces on the left side –
Ar. Torres: No, we will look left. Oh? When you cross the street do you look right? Nasa left
Ar. Torres: In general, maybe in western countries you look right because left hand ano ang
335 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: Yes ma’am. However, sa arrival area lang yan siya ma’am. Pero after ng security
Me: There are international passengers also ma’am so I will apply their behaviors also. Ang
isa ko din na strategy diyan ma’am kasi sa end ng terminal concourse kasi open space lang
yan siya diyan so doon mag mix ang different passenger behaviors. Kasi iba iba ang behaviors
Ar. Torres: Ok walang problema with the international kasi very generic naman sa
international pero yung Filipinong-Filipino talaga. Kasi parang… oh sige, in terms of security,
what is the common stressor, what is the common problem that Filipinos encounter that you
Me: My solution in terms of security ma’am kasi nag provide lang ako ng mga bottlenecks para
Ar. Torres: Oh ito siya, Jay, you’ve been to many international airports also, diba? Other than
Davao City. Say for example, terminal 3 in Manila, non-passengers can enter the airport,
correct?
Ar. Torres: In Davao City, can passengers enter in the airport? No. But that does not eliminate
being Filipino. Now, look at what should be done in airports in the Philippines in general. For
example, should we… given the security issues, di naman problem, issues, security issues
Me: In my design ma’am, I allowed non passengers to enter the facility po.
Ar. Torres: Oo nga, I understand that you allowed. So, yung mga ganon, paano mo natanggal
yung fear in the security or let’s say, the… paano ba… yung crowdiness, yung stressor na
336 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
maraming tao, yung mag init ang ulo mo kasi mabagal ang Cebu Pacific, mga ganon, diba
Jay? So, I think that those are the things that could have been addressed or maybe it’s there.
Me: Hindi ko lang na provide ang zoning ma’am pero ang mga non passengers kasi sa front
side lang sila ng terminal. So, bale doon lang yung maraming tao ma’am. After ng semi-public
zone ma’am, private zone nalang talaga or mga passengers nalang ang pwede.
Ar. Torres: Ok, sige sabi mo. Na dissect na nako Jelbert kay libog pud ko sa iyahang floorplan
actually.
Ar. Torres: *inaudible* Kani ganing ano Jay, another Filipino trait, yung mag ba-bye, although
Ar. Torres: Pero, sa Filipino diba pag mu arrive, isa ka barangay, pag mulakaw, isa ka
Me: Hindi ko nalagay sa floorplans ma’am, pero sa harap ng passenger terminal building kasi
Me: Dito sir, number 23, pedestrian plaza. *points at the board* Tapos kung makapasok sila
sa building ma’am, ang design ko kasi diyan before pa nung nCoV, tapos sa gitna yung meet
337 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Me: However, kung mag stick talaga na hindi na papasukin ang mga meeter and greeters,
since open space lang man siya ma’am, pwede na din siya gawing entertainment area ng
Ar. Torres: Kasi yan yung mga solution mo. Yes you have airport planning, but probably you
should have highlighted more on the ones that are necessary in terms of your study kasi…
para masagot yung lahat ng mga discussions mo kanina *inaudible*. Security, luggage, lost
Me: I provided a lost luggage counter in the baggage reclaim area ma’am.
Ar. Torres: Oh and the central storage and luggage storage where they could claim –
Ar. Torres: Eh actually, yun nga, sinasabi ko, baka andyan lang siya –
Me: Ay ang iba kasi diyan sir kasi TIA, or tenant improved area bale sila na mag –
Ar. Panizales: Uhm… based on your book, you have there the survey about the Mindanao
culture.
338 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Panizales: Most of your survey questionnaire or answer sheet… answers a very minimal
information or knowledge about Mindanao, tama? So, where is it located in your design?
Me: My proposal sir is that, based in my calculations there in the book, sa analysis ko sir, with
14.5 million passengers, the total departure boarding gate is 11. Then in my research, there
are 11 tribes found in Davao. So, my proposal sir is that per gate is per tribe, tapos may portion
sa boarding gates na parang gallery gani sir para at least may malaman sila about the tribe.
Ar. Panizales: Yes you are saying that but where is it in your design or drawing?
Me: It is in the departure gates sir. *points in the drawing* Also, in my survey sir, ang second
na means sa wayfinding ng mga passengers except yung mga signages sir is mga art or
For example sir, may statwa diyan ng durian, tapos magkita kayo ng iyong kasama diyan sa
huge facility, so pwede sabihin ng iba na “andito ako sa may durian”. So, isa yan sa mga
Ar. Panizales: Ok, what about your roofing? How did you come up with your design in your
roof?
Me: I haven’t provided a detail sir but my concept with this roof sir is Davao river as a whole.
Me: Itong sa front sir, itong spiky roof sir kasi kinuha ko lang siya sa design concept ng current
airport sir since it is the design of Ar. Leandro Locsin, who is a national artist, so kailangan ma
preserve ang kanyang design sir. Bale, yung first airport is kay Ar. Locsin, next is a second
generation of his design, so my design will be a third generation of his design sir. So, kinuha
Ar. Panizales: Uhm… do you have a relatable sample or detail for this?
339 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Panizales: Oo, kasi hindi naming alam na you based it sa ganito, unless otherwise stated.
Pero kapag ma incorporate mo yung ibang designers, ok naman siya walang problema, just
Ar. Panizales: So, itong building mo is existing? Or baguhin mo yung current design?
Ar. Panizales: Lagi, I mean there are existing columns, hindi mo na yun baguhin?
Me: Baguhin ko sir. Kasi ang ginawa ko na columns sir kasi nilakihan ko siya para mas malayo
ang distance niya and mas open plan sir and may flow na hindi magbangga or mag block.
Me: Yes sir. Kasi ang study ko sir is reimagining Davao International Airport.
Me: Yes sir. Kasi hindi na siya ma as is sir kasi ang airport ngayon is designed as a provincial
type airport. Tapos ang passengers niya… this year lang sir is 4.4 million and the design
Ar. Panizales: Ok, uhm… paano yung… uhm ano ang mangyari sa… let’s say, on going yung
passengers, paano mo ma transfer yung current flights niya tapos gina renovate mo yung
building?
340 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Palma: Ano sakanya, it is actually reimagining the airport to fit the current and future
passenger. So…
Ar. Palma: So, parang ano talaga dapat ang airport. So, hindi part sa kanyang facility ang
current.
Ar. Panizales: Ahh, ok sige… ok sige, hindi naman pala yun part so disregard mo na yun
siya. Yea, I think yun lang. So far yun lang… Anyway wala na akong question, na mention
naman ni ma’am Gee yun lahat, tsaka Mindanao culture lang yung concern ko. Ok, wala na
*Audience laughs*
341 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
*Audience laughs*
Ar. Panizales: Would you like to say your… ah, unsa ba… pasalamat?
Me: First of all, thank you sir Jim. Kahit ka-quiton na ako, thank you sir. Next is thank you sa
mga jurors, na nakita ang mali ko na hindi ko nakita at para maayos ko. Uhm, kay Lloyd, thank
you –
Me: Sa Team BEB, thank you and… thank you kay sexy pumpkin.
342 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Ar. Panizales: So, mister Alterado, ok ah… paano ba ‘to basahin. Sige, comments nalang
muna noh. Una, uhm… it is a common comment that your plan, tawag ani… uhm, improve
your details sa drawings and apply your study sa drawings kasi lacking siya. Although, may
drawing siya pero proper label and zoning para ma identify kung saan yan siya banda. Next
is provide details for your design applications and translations, yung nabanggit mo kanina na
entrance or yung cultural identity per location. Then, uhm… highlight Filipino behavioral
Ar. Panizales: Actually, yung kulang sayo is yung ano, yung mga details nalang and… uhm…
Ar. Panizales: Ok, however, imong… ah no, not however. Imohang DOD Is 5. Upon the
average grade… your average is 72. So, it means you passed and your final grade is 76.
*Audience claps*
343 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
344 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
345 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
346 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
347 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
348 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
349 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
350 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
351 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
352 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
353 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
354 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
355 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
356 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
357 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
358 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
359 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
360 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
361 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
362 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
363 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
364 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Bibliography
Appert-Rolland, C., Chevoir, F., Gondret, P., Lassarre, S., Lebacque, J., &
Schreckenberg, M. (2009). Traffic and Granular Flow ' 07. Springer Science &
Business Media.
Bh0ng. (n.d.). Civil Aviation Authority of the Philippines (CAAP). CAB - Civil
attached-agencies/item/civil-aviation-authority-of-the-philippines
Bradley, A. L. (2010). Design for airport security. The Independent Airport Planning
Burghouwt, G. (2016). Airline Network Development in Europe and its Implications for
Campanella, M., Hoogendoorn, S., & Daamen, W. (2014). The Nomad Model:
Cheng, L., Fookes, C., Reddy, V., & Yarlagadda, P. (2014). Analysis of Passenger
365 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Applications. https://doi.org/10.5220/0005086807330738
(2016). https://doi.org/10.4135/9781473992740
Books. https://www.sciencedirect.com/science/article/pii/S037843711501013
Daamen, W., & Hoogendoorn, S. P. (2003). Research on pedestrian traffic flow in the
conference.
0.50012-x
research.net/index.php/fqs/article/view/1124/2499
Filipino and Filipino American Cultural Values. (2012). Filipino American Psychology,
35-61. https://doi.org/10.1002/9781118094747.ch2
Gait & Mental Function: The Interplay Between Walking, Behavior and Cognition :
February 3-5, 2006, Madrid, Spain : Final Program and Book of Abstract.
(2006).
366 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Gentile, G., & Nökel, K. (2016). Modelling Public Transport Passenger Flows in the
Springer.
Graham, A. (n.d.). Airport service quality and the passenger experience. Managing
and Modelling. Transportation and Traffic Theory in the 21st Century, 219-
245. https://doi.org/10.1016/b978-008043926-6/50014-2
159. https://doi.org/10.1287/trsc.1040.0102
Knoop, V. L., & Daamen, W. (2016). Traffic and Granular Flow '15. Springer.
Kozlov, V. V., Buslaev, A. P., Bugaev, A. S., Yashina, M. V., Schadschneider, A., &
Schreckenberg, M. (2014). Traffic and Granular Flow '11. Springer Science &
Business Media.
Kriel, E., & Walters, J. (2016). Passenger choice attributes in choosing a secondary
Flow Models and Traffic Management. Traffic and Granular Flow ’03, 261-
278. https://doi.org/10.1007/3-540-28091-x_26
367 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
125. https://doi.org/10.1016/j.jtrangeo.2007.05.003
Lyka Amethyst H. Casamayor. (2019, April 25). Davao Airport 3rd Busiest in PH.
Sunstar. https://www.sunstar.com.ph/article/1802702/Davao/Business/Davao-
airport-3rd-busiest-in-PH
Mario, C. (2009). Improving the Nomad Microscopic Walker Model. 12th IFAC
Systems. https://doi.org/10.3182/20090902-3-us-2007.00003
Online. https://doi.org/10.1093/oso/9780190638054.003.0035
Beyond the Exit Capacity Paradigm for Bottlenecks. Traffic and Granular Flow
and
Books. https://www.sciencedirect.com/science/article/pii/S235214651400097
One in Two Passengers Experienced Disruption on Their Last Flight. (n.d.). Travel
Listings. https://www.travelmole.com/news_feature.php?news_id=2030260
Peacock, R. D., D., K. E., & Averill, J. D. (2011). Pedestrian and Evacuation
368 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Physics. https://doi.org/10.1142/9789812702227_0072
Production. https://courses.lumenlearning.com/boundless-
biology/chapter/population-demography/
Framework. https://doi.org/10.22215/etd/2013-10743
Research. https://scholarworks.rit.edu/cgi/viewcontent.cgi?article=1179&cont
ext=theses
Rationalization-of-Airports/
Communication. https://doi.org/10.4135/9781483346427.n550
Ton, D. (2014). Navistation: A study into the route and activity location choice
Technology.
369 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
Technology.
Wells, A., & Young, S. (2003). Airport Planning & Management. McGraw Hill
Professional.
Young, S., & Wells, A. (2011). AIRPORT PLANNING AND MANAGEMENT 6/E.
370 | A l t e r a d o I V
Reimagining Davao International Airport
A Study on Understanding the Connection between Filipino Behaviors and Airport Passenger
Experience through Normative Pedestrian Behavior Theory
371 | A l t e r a d o I V