Orlando IT Operations Management

Orlando IT Operations
Management
Last updated: May 14, 2020

PDF generated on May 31, 2020

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 Orlando IT Operations Management

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Company Headquarters
2225 Lawson Lane
Santa Clara, CA 95054
United States
(408)501-8550

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
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 Orlando IT Operations Management

Event Management
The ServiceNow® Event Management application helps you to identify health issues
across the datacenter on a single management console. It provides alert aggregation
and root cause analysis (RCA) for discovered services, application services, and
automated alert groups. Event Management is available as a separate subscription
from the rest of the Now Platform.

Administer

• Create event rules

Set up • Migrate an alert action

Explore rule to an alert
• Event Management setup management rule
• Upgrade to Orlando
• Event collection • Alert correlation rules
• Alert aggregation and configuration
• Create or edit CI
RCA • Configure contextual remediation
• Domain separation and colors and icons
• Apply alert remediation
Event Management • Event Management
configuration preferences • SLAs for application
services and CIs

• Self-health monitors for

Event Management

Use
Develop Troubleshoot and get help
• Administer events
• Developer training • Search the HI knowledge
• Connectors and listeners base for known error
• Developer articles
• Manage and monitor documentation
alerts • Ask or answer questions in
• Components installed the Event Management
• Videos: Event with Event Management community
Management basics

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ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
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 Orlando IT Operations Management

• Videos: Getting started

• Contact ServiceNow
with ITOM
Support

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©2020 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
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