Orlando IT Operations Management

Orlando IT Operations
Management
Last updated: May 14, 2020

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Company Headquarters
2225 Lawson Lane
Santa Clara, CA 95054
United States
(408)501-8550

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 Orlando IT Operations Management

Event Management setup

After activating Event Management, set it up to receive and process events, and
generate and analyze alerts.

Event Management setup without using guided setup

Set up Event Management by completing these tasks in the following order:

1. Navigate to Event Management > Guided Setup and follow the configuration steps.

2. Configure a MID Server to receive and process events via the MID Server.

3. Configure connector definitions and connector instances to receive external

events.

4. Configure event field mappings and alert binding to manage alert generation.

5. Alert management rules for resolving alerts, perform alert remediation, and CI
remediation for alert management.

6. Get a top-down discovery to receive CI relationships for software and hardware.

7. Configure impact calculation for services, to establish priority for alert resolution.

8. Configure alert groups to consolidate related alerts.

9. Request Service Mapping

10. Configure any other general tasks that appear in this section as appropriate.

Note: Event Management does not support creating incidents on remote

instances.

Note: Event Management does not support mobile devices.

Event Management setup using guided setup

Event Management guided setup provides a sequence of tasks that help you configure
Event Management on your ServiceNow instance. To open Event Management guided
setup, navigate to Guided Setup > ITOM Guided Setup. For more information about
using the guided setup interface, see Using guided setup.

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
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Related concepts

• Additional Event Management setup tasks

Related topics

• Generally supported browsers

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©2020 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
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