Conference Calls
November 2017
Accessing the call
• Put in your access code.
• Press the pound key/hash key.
• Is everyone online?
• Are we waiting for anyone else?
• Jane are you here?
• Has John joined us yet?
• Who just joined?
Slides/Presentation
• Can everyone see the slides?
• Next slide please.
• I can’t see slide 3.
• Has the presentation loaded?
• No, it’s still loading.
• Can everyone see my screen?
• Have you downloaded the document?
Interrupting
• Can I just come in here?
• I have a question…
• May I say something?
• Could I just clarify something?
• Could we just go back to slide 2?
• Can I make a suggestion?
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Introducing yourself and others
• Hello everyone, Jane here.
• Hello, it’s Jane.
• I think John is joining us, John are you there?
• Yes I’m here, hello everyone.
• Can everyone hear me?
Starting the meeting
• Welcome to today’s conference call.
• The purpose of today’s call is...
• Has everyone seen the agenda?
• We’ve got a lot to discuss today.
• We have 5 main topics for discussion.
Managing behaviour
• Please can we stick to the agenda.
• We are getting side tracked.
• Please can you mute yourself if you are not
talking.
• Sorry, I was on mute.
• Please use the “raise your hand” indicator if
you want to speak.
• Can we deal with that on next week’s call
please?
• You are talking over each other, I can’t hear
what anyone is saying.
• Let’s move on.
Telephone: +44 (0)1666 825060
Email: english@abbeycommunication.com

Poor sound quality
• Are you on mute?
• There are a lot of background noises. You cut
out, can you say that again?
• I’m having connection issues
• Have we lost John?
• There’s an echo on the line.
• Please adjust your speaker volume.
• There’s some interference on the line.
• You are breaking up/cutting out.
• Please can everyone speak up.
Ending the call
• Thanks for your contribution everyone.
• I think that’s everything.
• It’s 2.30pm, it’s time to finish.
• We should stop now and come back to this on
Thursday.
• It’s been a really useful discussion thank you.
• I’ll send the minutes to you all later in the
week.
• Let’s review the action points before we finish.
• I’ll close the call now, thank you everyone.
• Can you email the slides to everyone please?
• We’ve run out of time, we need to stop.
• I need to go to another meeting, sorry
everyone.
• It’s been a really fruitful discussion thank you.
• We’ve made some progress, but let’s come
back to this issue on the next call.
• That’s all we have time for, we’ll have to
discuss the remaining items next time.
• When’s the next call?
• Shall we book the time for the next call now?
www.abbeycommunication.com
Conference Calls
November 2017
Comprehension problems
• Is everyone with me?
• Yes, I’ve got that.
• Could I just check I’ve understood?
• John, is that your understanding?
• I’m sorry I didn’t really understand that, please
can you say it again?
• I didn’t catch that point John, can you say it
again please?
• Can you speak more slowly please?
• Let’s deal with one thing at a time.
General Advice for Conference Calls
• Ask native speakers to slow down.
• Familiarise yourself with the technology before
the call.
• Ask for written minutes after the call so you
can check you’ve understood everything.
• Ask for an agenda before the call so you can
prepare.
• If you can’t hear, or don’t understand say so!
• Enter the call 5 minutes before hand so you
don’t arrive late and stressed.
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