UNIVERSITY INSTITUTE OF

ENGINEERING
DEPARTMENT OF APPLIED SCIENCES
Professional Communication Skills LAB
PCP-158

Inviting, Congratulating DISCOVER . LEARN . EMPOWER

and Apologizing
 Inviting,
Congratulating
and Apologizing
Course Outcome
CO Number Title Level

CO1 The Course aims to prepare students for their careers Apply
through usage of correct English in professional and
interpersonal communication in the globalized context.
CO2 To prepare the foundations for the placement process Apply
of the student.

www. SlidePlayer.com
 INVITING
• A spoken or written request for
someone’s presence or
participation.
• Formal invitation is an invitation
which follows a dignified form,
tone, or style in agreement with
the established norms, customs,
or values

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 Invitation expressions (1/2)
• I was wondering if you would like to join us for a meal.
• Perhaps you would like to have dinner at my home.
• Perhaps you would like to come over for a meal.
• We wanted to invite you to dinner.
• I thought you might like to try some of our local cuisine.
• There’s a really nice place just a few minutes down the road.
• There’s a pretty good place you might like which specializes in fish.
• There’s a great new place with a fantastic view of the city.

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 Invitation expressions (2/2)
• Why not come over for a drink?
• What about going out for a meal?
• Why not join us for a drink?
• Fancy going for a drink/ a meal?
• Shall we meet later tonight to discuss it over dinner?
• Let’s discuss it later over a drink.

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 Accepting
• That’s very kind of you. • That sounds good/ fun.
• Thank you for inviting me. • With the greatest of pleasure.
• I’d like that very much. • What a splendid idea! Thank you!
• I’d be delighted to come. • We'd very much like to ...
• Thank you. That’d be very nice. • We'd be delighted to ...
• I’ll look forward to it. • That's really most kind of you.
• Yes, please. Thanks! • That would give us great pleasure.
• That sounds like a good idea.

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 Declining
• Thank you very much, but I’m afraid I can’t come.
• That’s very kind of you, unfortunately I have arranged something else.
• But I won’t be here tomorrow.
• Unfortunately I’m busy on Tuesday.
• Thanks, but I won’t be able to make it then.
• No, thank you/ thanks.
• I’m all right, thanks.

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 Congratulating
• It was great to hear...
• Fantastic! What a wonderful performance !
• Well done! I’d like to congratulate you on
your success.
• Congratulations!
• Please accept my heartiest congratulations
on…
• May I congratulate you on…
• I must congratulate you on...
• Allow me to offer my congratulations on…
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 Thanking
• Thanks a million for ...
• That is really nice of you to....
• Thank you very much for....
• Many thanks.
• I really can't thank you enough.
• Thanks! I appreciate it.
• I’ m very grateful to you.
• I'm very much obliged.
• I should like to express my gratitude.
• I should like to express my appreciation for…
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 Responding to Thanks
• You're welcome.
• Not at all.
• My pleasure.
• It's a pleasure.
• Don't mention it.
• Delighted I was able to help.
• I’m happy I could do that.
• It was the least I could do.
• I'm glad to have been able to help.

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 Apologizing
• Sorry for... • Pardon me for...
• I feel bad about... • May I offer you my sincerest
• My fault. apologies…
• I'm really awfully sorry for... • I'm sorry, that was entirely my fault.
• I am terribly sorry... • I'm extremely sorry for...
• Please, forgive me. • I must apologize.
• Please, accept my apologies. • I can't tell you how sorry I am for…

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 Accepting an Apology
• Please, don't feel bad about it.
• Let's forget it.
• Don't give it another thought.
• Think nothing of it.
• There's no reason to apologize.
• That's quite all right.
• Please, don't worry.
• It's really not necessary.
• It's perfectly all right.
• It really doesn't matter at all.
• It's really of no importance
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 Showing sympathy
• I know how it feels.
• That's dreadful.
• I'm extremely sorry to hear ...
• I am sorry to hear that.
• You have my deepest sympathy.
• What a terrible situation to be in!
• Please, accept my heartfelt condolences.
• I was most distressed to learn about....
• I was deeply sorry to hear.
• I do sympathize, I assure you.
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 Complaining
• You've got to do something about • I'm not at all satisfied ...
… • I'm afraid I've got a complaint about
• Something must be done ... ...
• I'm afraid ... it’s just not good • I wish to complain in the strongly
enough. about…
• I want to complain about ... • I really do object to ...
• Can you do anything about ...? • I have a complaint to make ...
• Would you mind not ...?
• Well, this is most unsatisfactory ...
• I'm sorry to say this, but ...

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 Role Play
How would you-
• invite an important business partner for a meal?
• invite a colleague for a drink?
• accept an invitation politely?
• ask about the time and place of your meeting?
• suggest a concrete time to meet?
• ask about the best time to pick your colleague up?
• say sorry because you can’t come?

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 Role Play
How would you congratulate-
• A couple on their wedding day
• A friend on getting a job
• Grandparents on their 50th wedding Anniversary
• Parents on their new house
• Sister on having a baby girl
• Friend on buying a car with his hard earned money.

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 Role Play
How would you complain-
• To a restaurant manager for bad food
• To mobile service provider for regular call drops
• To a doctor for negligent services during post operative care.
• To a computer sales shop for bad after sale support.
• To the police for not being able to resolve the theft in your house
• To the mayor for no street lights in your locality.

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 Assessment Pattern
Students are assessed on the basis of the following parameters:
Content Assessment (12) Fluency of Speech (10) Confidence (8)

•Relevance of the content •Syntax to be appropriate •Confidence level of students

•Exemplifying the content
•Adequate length of the content
•Coherence and logic
•Consistent flow of thought
•Creative and original ideas
•Sentences should be grammatically •Positive body language- smile, eye-
accurate contact, enthusiasm, gestures,
•Paralinguistic aspects to be taken posture, etc.
into consideration such as tone, •Speaking without the help of any
rhythm, pitch etc written material
•Pauses to be used appropriately
•Monotone to be marked down
•Intelligible and comprehensible
pronunciation
•Fluency in language- voice clarity
and audibility

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 APPLICATIONS
• Applicable to personal and professional life
• Will help students become more socially acceptable
• Students will be able to imbibe better skills for different social situations.

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 REFERENCES

• https://books.google.co.in/books?isbn=1107625270

• www.wishesmessagessayings.com/apology-examples.html

• https://www.immi.se/intercultural/nr32/bataineh.html

• https://thegoodgreatsby.com/.../thank-you-for-inviting-me-to-the-party-i-
apologize-for..

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THANK YOU

For queries
Email: PCP.158b@gmail.com