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  • Xi Taking Simple Phone Message

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    Fenny 'Fadilah'
    45 views12 pages
    1. The document provides guidance on answering phone calls professionally, including introducing yourself clearly, being prepared for the call, and responding to the caller's needs. 2. It lists common phone call greeting phrases and questions, such as "Hello, how can I help you?" and "May I ask who's calling?" 3. The document also provides responses for common situations like taking a message or letting the caller know the person they want to speak to is unavailable.

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    1. The document provides guidance on answering phone calls professionally, including introducing yourself clearly, being prepared for the call, and responding to the caller's needs. 2. It lists common phone call greeting phrases and questions, such as "Hello, how can I help you?" and "May I ask who's calling?" 3. The document also provides responses for common situations like taking a message or letting the caller know the person they want to speak to is unavailable.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    45 views12 pages

    Xi Taking Simple Phone Message

    Uploaded by

    Fenny 'Fadilah'
    1. The document provides guidance on answering phone calls professionally, including introducing yourself clearly, being prepared for the call, and responding to the caller's needs. 2. It lists common phone call greeting phrases and questions, such as "Hello, how can I help you?" and "May I ask who's calling?" 3. The document also provides responses for common situations like taking a message or letting the caller know the person they want to speak to is unavailable.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 12

    By: Fenny, S.

    Pd
    1 • WHO CALLED? 4 • WHAT IS THE CALLER’S
    PHONE NUMBER?

    2 • WHEN DID THE CALLER 5 • WHAT IS THE MESSAGE?


    CALL?

    3 • WHO IS THE MESSAGE


    FOR?
    • Speak slowly and clearly
    • Try not to ramble, mumble, hesitate, or whisper
    • Emphasize your phone number and name by
    repeating them (Esp. bussiness calls)
    • prepare (in your mind, what you want to say)
    • respond to the matter at hand
    • Be bussiness like for a bussiness connection
    • Never feel compelled to tell to the machine
    • Hello. How can I help you • Excuse me, who is this • Could / May I speak to ......
    • Good morning, this is Nicole. • Can I ask, who is calling, • Is Mr. Jack in
    How can I help you please • Is Mr. Jack in the office
    • Hello Antoni. How can I help • Who’s calling, please
    you • Can I have extension 321
    • This is John Brown speaking
    • I am, Lisa. I’m calling about....

    • I’ll put you through • Sorry, Mr.Jacob is not available • Could/Can/May I take a
    at the moment message
    • Can you hold the line • The line is busy. Can you call • Could/Can/May I tell him who is
    • Can you hold on a moment back later calling
    • Hold the line, please • Mr. Jack isn’t in. Can you call • Would you lie to leave a
    back after lunch message
    • Would you mind holding for just a
    • I’m sorry. She isn’t available at
    moment the moment. Could you call back
    later
    Arina : Hello, this is Arina’s speaking.
    Mrs. Ambar : Hello, this is Mrs. Ambar. Could I talk to Mrs.
    Dania?
    Arina : Oh, I’m sorry. My mother is still working in the
    office.
    Mrs. Ambar : What time she will be back?
    Arina : I’m not sure. Would you like to leave a message?
    Mrs. Ambar : Yes, thank you.
    Arina : Alright, please. I got a pen and paper already.
    Mrs. Ambar : I have sent several designs that I recommend. I
    hope Mrs. Dania can check it immediately and
    choose which design she wants to use.
    Arina : Alright, Ma’am. I will send your message to her.
    Mrs. Ambar : Thank you
    By: Fenny, S.Pd

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