Professional Documents
Culture Documents
Introduction
Fernando BARRAGAO
VP Customer Care Center
and Technical Support
FLEET OVERVIEW
EVOLUTION SINCE LAST CONFERENCE
IN-SERVICE A/C
25.5
357 ATR72-500
353
FC 27.1
126 125 25.6
Today
ATR42-500
24.2 2015
157 140
FH
ATR72-500 22.9 2014
2013
210 179 CUMULATED HOURS AND FLIGHTS
2013 ATR42-200
2016 [IN MILLIONS]
FLEET OVERVIEW
WORLD DISTRIBUTION
315 A/C
47 Operators
93 A/C
15 Op.
363 A/C
61 Operators
83 A/C
22 Op.
170 A/C
27 Op.
73
A/C
9 Op.
99.61%
Outstanding Dispatch Reliability Performance
ATR World Fleet Data – as of December 2016
FLEET OVERVIEW
NEW OPERATORS SINCE LAST CONFERENCE
Regional support for regional aircraft
NBR
ATR CENTER REQUESTS
TOULOUSE 8500
SINGAPORE 2500
BANGALORE 430
MIAMI 1300
TOTAL 12730
Customer Care Coordination Center (C4)
OBJECTIVES :
Single channel for Customer Requests
Facilitate communication
Provide specialist assessment of in-service situation
Promote complete solutions
ATRactive to access all e-Services
www.atractive.com
Strip Reports
No limitation on
number of users Free Access
TPS
e-Spares
Request Management
Fleet Data – AWARE
News, Events
Catalogue
Services RIL
Reliable with
24/7/365 service
availability
ATR|Doc Warranty Management
TalkAbout
Request ATR and My Requests Status
REQUESTS MANAGEMENT
More
Faster access and Rebranded content, Training and safety new module, GSE
visual improvement Portal catalog, RIL, FOIM, VSIP, TPS…
Library
update