HIGHER COLLEGE OF TECHNOLOGY

DEPARTMENT: BUSINESS STUDIES

Final Examination:
Assignment Based Assessment
Semester: II A. Y.: 2019 / 2020
Diploma II Year
Start Date: 19th May 2020 Time: 11.00 am

Due Date: 21st May 2020 Time: 11.00 am

Student Name
Student ID
Specialization HRM
Section

Level DIPLOMA
Course Name ORGANIZATIONAL BEHAVIOR
Course Code BAHR2100

For official Use Only

Obtained Max. Obtained
Question No. Max. Marks Question No.
Marks Marks Marks
1 5 1 5
2 5 2 5
3 5 3 5
4 5 4 5
5 5 5 5
6 5 6 5
7 5 7 5
8 5 8 5
9 5 9 5
10 5 10 5
Grand Total
50 50
Marks

First Marker: Second Marker:

Date: Date:
Guidelines for Students to Submit the Assignment:

1) The final assessment for semester 2, 2019-20 will be done through comprehensive
assignment for a maximum of 50 marks. The schedule of the final assessment is
available in the college website. https://www.hct.edu.om/about/the-
college/announcements/final-assessment-timetable-041620

2) All the students are expected to have only one assignment at one time. In case, if
the students have more than one assignment on the same day, please report to
the exam committee through the following mail id. exam.bus@hct.edu.om as soon
as possible.
3) All students are given 48 hours to complete and submit each assignment from the
day, date and time the assignment is uploaded. Students are advised not to wait
till the last moment of the deadline to submit the assignment.
4) The students can check the assignment anytime and any number of times from
the opening of the assignment. The answer to the assignment need to be uploaded
in e-learning within 48 hours.

5) The answer to the assignment can be uploaded only one time. No requests for
resubmission of the assignment will be entertained.
6) The students may contact the following mail Ids if they face any difficulties while
related to final assignment.

For Academic related support :

Business Courses anand.kalimani@hct.edu.om
karri.krishna@hct.edu.om

For Technical Writing 1 ramil-ecot@hct.edu.om

For Technical Writing 2 khulood.aiadi@hct.edu.om

For Technical Communication jocelyn.balili@hct.edu.om

For issues related to e-mail office365support@hct.edu.om

accounts and Microsoft Teams

Any issues related to E-Learning support.elearning@hct.edu.om

Moodle

Any other IT Troubleshooting helpdesk2@hct.edu.om

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7) Students may contact their respective lecturer through college email (within the
48-hour period given) if they have any doubts and clarifications on the
assignments.
8) Students should be aware that this assignment is an independent assessment.
Students are not allowed to get help from any other person during the assessment
period.
9) Students assignment will be checked for plagiarism through Turnitin software. This
assignment will be assessed as per the College Assessment Policy. Student will
be investigated in case of plagiarism as per the College policy and procedures.
The maximum acceptable similarity index is 25%.
10) In case the students face any technical issues regarding the submission of
assignment, the answer to the assignment can be mailed to the concerned lecturer
within the 48-hour period using college email.
11) Any assignment submitted after the 48-hour period will not be considered for
evaluation.
12) The assignment should be submitted only with the file in MS Word document. No
other format is acceptable at all (e.g. pictures, JPEG, PDF, etc).
13) The students need to answer the assignment in the prescribed number of words
as mentioned in the assignment.
14) The students need to follow the following format while preparing the assignment :
Font Style: Times New Roman
Font Size: 12 point for body and 14 point for Headings
Line Spacing: 1.5
Margin: 2.54cm (One inch) on all the sides
Page Number : At the bottom right hand corner of each page
Colour: All words should be in black colour
15) Students who will fail to submit their assignment as per the deadline given are
required to make an online appeal along with the valid excuses as the guidelines
which will be announced through the college website or e-learning portal within
three days from the date of submission deadline.

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Instructions: Read and analyze each question carefully. Answer all the questions.

Section A: Case Study Based Questions

A. Read and answer the following case study questions: (6Q x 2.5 M= 15)

Instructions: From the following case, answer the questions that follow. Minimum word
count for answers in case study is 100- 150 words.

Case 1: Fatma and Amal are two employees in a Programing Company. Fatma was employed
after long process interviews and she was appointed as assistant project manager. Amal, who is
also an assistant project manager in the company, was a member of the committee that interviewed
Fatma. Amal was against hiring Fatma for the project because she says that Fatma was not capable
enough to meet the job requirements. Few months after Fatma was hired, the General Manager of
the project left the project. Before he leaves, he advised the company that Fatma and Amal both
works together as project leaders. Amla refused at the beginning, but after the General Manager
spoke with her, she agreed. After few weeks Amal was mad because Fatma was introducing
herself to everybody inside and outside the company as the leader of the whole project and she
also giving the sense that Amal is working for her. The Director of the company met both of them
to solve the conflict. Amal says "After I agreed to join the leadership of the project, Amal called
for a meeting with the project team members without asking me if the time is suitable for me or
not and in addition she didn’t discuss the Agenda and the subjects of the meeting with me. She
informed me that I should be there on time. When the meeting started, she introduced herself to
the team as the leader of the team without missioning my name. Then during the meeting, she was
treating me as a team member working for her. Fatma says: " All what Amal cares about it job
title. She is too sensitive about everything regarding me and the project although she has other
things to do and so she does not have much time to spend for our project.

Q.1.If your where in the Director of the company’s position, what conflict management styles
are you going to apply in this case to solve the conflict? Explain in detail and justify your
answer. (2.5)

Q. 2. If you were in Amal’s situation, what are the possible conflict that you may have with
Fatma? Why? (2.5)

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Instructions: From the following case, answer the questions that follow. Minimum word
count for answers in case study is 100- 150 words.

Case 2: When the HR manager asked Khaled about the reasons of resigning from Sohar company,
he said that: “This work is not the one that I was aiming to. I would like to have more challenging
work that satisfies me. I would like to have more say on decisions that the company take, and it
has direct effect on me. I want to show my talents at work. My HOD do not give me enough
feedback on my job. I do not know if I am doing decent job or not. Company keeps people in the
dark about their future plans, policies and regulations and directions”. Then the HR manager asked
him if there is anything the company can do to keep him, he replied 'probably not'.

Khaled doubts that the company will change, unlike other companies in the same sector.
Those other organizations are making and taking constructive steps to enhance employee and focus
on their needs and satisfaction. As a consequence, they are improving quality, reducing staff
turnover, and increasing productivity.

Q. 3. Which Personality Attributes does best describe Khaled’s behavior? Explain in detail.
(2.5)
Q.4. From you point of view did Khaled take the correct decision when he resigned for the
company? Justify (2.5)

Instructions: From the following case, answer the questions that follow. Minimum word
count for answers in case study is 100- 150 words
Case 3: Mr. Samir is the HR manager of a mobile company employing around 80 employees. He
prefers to put in innovative human resource practices so as to motivate the employees. Recently
he initiated a new program called as ‘Going the Extra Mile’ in order to exploit human potentialities
with a view to enhance productivity and sales. The program comprises of job rotation, recognition,
employee growth, providing challenging and achievement oriented work.

Mr. Abdul Malik is an executive who has been identified as a potential candidate for
sales in a critical geographical area. He accepted the job and assumed the responsibilities of the
new job role. He was able to increase the sales in the geographical area beyond 100% during the

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ongoing year. The Area Sales Manager was very much impressed with the techniques employed
in dealing with the dealers and got the approval of the central office to offer a new and challenging
job that is of Dealer-Relationship Manager to Mr. Abdul Malik. He did not expect this reward and
recognition, but was very much thrilled. He took up the new job with greater encouragement and
introduced several innovative approaches in motivating the dealers in turn to induce the customers
and to explore new markets and new customers with various incentives, recognition based rewards
etc.
Q. 5. Identify and discuss the motivational theory that best explains the source of motivation
for Mr. Abdul Malik in the above case? (2.5)

Q.6. Do you think managers should consider behavioral patterns while applying
motivational theories? Justify your answer. (2.5)

Section B: Scenario Questions

B. Read and answer the following scenario based questions: (6Q x 2.5 M= 15)

Instructions: From the following scenario, answer the questions that follow. Minimum word
count for answers is 100- 150 words.

Scenario 1: Razia is a happy and satisfied executive manager out of the many employees working
in a company named BenQ. The company follows decentralized and open flow of communication
in the organization. She loves her company’s organizational culture which emphasizes on
developing strong personal bond with each other. Each of the employees are treated with respect,
have the freedom to express individual ideas, and each employee is considered to be critical
towards smooth organizational functioning. The leadership style followed in the organization is
also democratic in nature, and allows flexibility of approach. The employees clearly know what
exactly their role in the organization is and how contribution from each will lead to mutual success
stories for all.

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 Q. 1.Discuss the elements of organizational behavior that are being taken care of by BenQ
in the situation above. (2.5)

Q. 2. Analyze why it is crucial to recognize individual differences at workplace. (2.5)

Instructions: From the following scenario, answer the questions that follow. Minimum word
count for answers is 100- 150 words.

Scenario 2: Khalek is a highly confident and skilled senior accountant working in an organization
for the last few years. He provides all the necessary expertise & practical inputs to his team in
order to do the work accurately. Recently Mr. Sulaiman, the Finance Head of the company called
to congratulate him for all his efforts to prevent manipulation of financial accounts He was also
informed about the increase in salary that he is going to get as a result of his skill and active
involvement at work.

Q.3. Identify the level of management which Mr. Khalek occupies. Explain the managerial
skill possessed by Khalek in the situation above. (2.5)

Q. 4. Do you think managerial skill defines work behavior. Explain your answer. (2.5)

Instructions: From the following scenario, answer the questions that follow. Minimum word
count for answers is 100- 150 words.

Scenario 3: Ali’s ABC Hotel was recently listed as one of most respected Hotels in his country.
The reason for that was because of Ali’s personality. He is always hopeful, positive, and optimistic
and wants his employees to be the same. Ali’s strategy is to keep all of his customers pleased. If
anyone is not, his employees are there to take care of it. As he tells his staff, 'If you see a hotel
guest with the smallest frown on her/his face, do not tell your supervisor, but take care of it
yourself. Delete extra charges, send them dinner for free, don't ask them for the room charges, take
care of their laundry for free'. Ali puts all of this in his consecration and he calls it “investment”.

Q.5. What are Ali’s personality traits according to Big Five Model? Explain in detail. (2.5)

Q. 6. From your point of view do you think what Ali is doing, correct or not. Justify (2.5)

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 Section C: Analytical Questions

C. Answer the following questions: (3Qx 5M= 15)

Instructions: Read, analyze and answer the questions that follow. Minimum word count for
answers is 100- 150 words.

Q.1. Describe your personality using the Big Five Model? What are your Extroversion traits
level of Agreeableness, Conscientiousness traits, Emotional stability level, Openness level?
In details. (1+ 1+1+1+1 = 5)

Q.2 “Management is like a formula and the prime elements of the formula are planning,
delegation, and control. Planning is first step which leads to decision making. An ideal plan
should be able to provide a clear blueprint for the members of an organization”. Consider
any organization of your choice, and explain the relevance of the statement in that context.
Also describe how successful implementation of the different functions of management leads
to achievement of objectives by that organization. (3 + 2 = 5)

Q. 3 Based on your knowledge of different styles of leadership, do you think that these styles
exist in practical world? Explain your view. Give an example of a leader and describe his
leadership style and justify why do you think he belongs to that leadership style.

(1 + 2 + 2 = 5)

Section D: News Article Analysis

D. Read, analyze and answer the questions that follows: (2Q x 2.5M= 5)

News Article 1: A group of 900 Dutch college students who took a ski trip to northern Italy despite
Europe’s worst outbreak of coronavirus there returned home by bus on Saturday, facing an outcry
on social media. The Vindicate fraternity’s trip did not violate Dutch health or travel guidelines,
but they returned home a day early amid concern from the public and questions by members of
parliament. The students arrived in the northern city of Groningen in a convoy of 14 buses and
were given instructions by local health workers but not quarantined. Guidelines for the students,
mostly in their 20s, are to practice “social distancing” if they have cold symptoms, and to self-
quarantine and contact their regular doctor if they develop flu symptoms. Jos Rietveld of

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Groningen’s health services said that he was “satisfied” with the group’s cooperation over the past
week. “The students are taking our instructions very seriously,” he said.

The Vindicate group spent six days in Sestriere in the Italian Alps, 100 km (60 miles) west of
Turin, and even further from the towns east of Milan that have been hardest-hit in the Italian
outbreak.During their stay, the Dutch government changed its travel advice for the region, saying
on Tuesday that trips to northern Italy should be avoided unless absolutely necessary.

Concern about the group’s trip was “understandable”, Vindicate leader Floris Hamann told
national daily De Telegraaf. “The dynamic changed on Tuesday night.”Hamann said authorities
had not ordered them to return, but they felt pressure to do so from group members and their
families. “We rode back with a good feeling and we’re happy with the information we’ve been
given,” he said. The number of confirmed cases of coronavirus in the Netherlands has been rising
steadily and stood at 128 as of Friday, with one death. Most but not all Dutch cases have been
linked to the north Italy outbreak. Italy has more than 4,600 cases, with 197 deaths.
Source:https://www.reuters.com/article/us-health-coronavirus-netherlands/group-of-900-dutch-students-
return-from-north-italy-ski-trip-idUSKBN20U0JQ

Q. 1. What type of groups are the students in this article forming? Justify your answer. (2.5)

Q. 2. From your point of view, what are the norms that the students’ group should follow in
this trip. Explain in detail. (2.5)

ALL THE BEST

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