Professional Documents
Culture Documents
Cabigao
Review Questions
1. List and briefly describe the major developments that have given new importance to
human relations.
- Major developments in the workplace have given new importance to human relation.
Some of these developments are:
o Churning dislocation in the labor market – this was due to the heavy volume
of mergers, acquisitions, business closings, bankruptcies, downsizing and
outsourcing.
o Changing work patterns – having a flexible labor force could create new
opportunities and new challenges.
o Organizations are increasingly oriented toward service to clients, patients, and
customers - the need for higher service standards for a service economy that
focuses more on relationships, thus, gaining patronage of customers.
o Increasing workplace incivility – due to a changing economy workplace
incivility, like having rude behavior, becomes an increasing threat to
employee relationships.
o Greater reliance on team-based structures – to improve quality and job
satisfaction, many companies are organizing their workers into teams in which
each employee plays a part.
o Work force diversity – this has become a prominent characteristic of today's
work force, from multitude values, experience, and work habits, this could
contribute to greater diversity.
2. List and describe the six major forces influencing human behavior at work.
- The following are the major factors that influence human behavior in a variety of
work settings:
o Organizational Culture – this is the collection of shared deep held values,
behavior, vision and mission, beliefs, rituals, stories, and myth that foster a
feeling of community among organizational members
o Supervisory-Management Influence - supervisory-management personnel’s
philosophy, competence, leadership style, and integrity establish the
organization’s culture in the eyes of employees; thus, they are in a key
position to influence behavior of employees.
o Work Group Influence – It is the influence of group affiliations to an
individual worker it may be through satisfying social needs, providing
emotional support, or providing assistance in solving problems and meeting
goals to be able to be a productive worker.
o Job Influence – it is the meaning and fulfilment persons get in their jobs
whether they feel good, satisfied, and rewarded about it.
o Personal Characteristics of the Worker – this are the abilities, interest,
aptitudes, values, and expectations every worker brings to the job together
with the reflection of how well the job environment is.
o Family Influence – this comes from the pursuit of more quality time with
family that would mean the workers need to balance their work and personal
life.
3. What seven themes emerge from a study of human relations? Describe each one briefly.
- Seven themes emerge from a study of human relations, these themes reflect the
current concern in human relations with personal growth and satisfaction of
organization objective. The seven themes are the following:
o Communication – the means by which we come to an understanding of
ourselves and others and it is the heart and soul of human relations as it
connects us to others.
o Self-Awareness – a better understanding of ourselves as it enables us to stand
apart and examine the way we see ourselves as well as to see other people.
o Self-Acceptance – it is the foundation of successful interaction with others as
this is the degree to which you like and accept yourself and other people.
o Motivation – one’s inner drive for excellence through different strategies that
could push you and make you committed to achieving peak performance.
o Trust – is the building block of all successful relationship with coworkers,
customers, families, and friend.
o Self-Disclosure – the feeling of being more open with people and the safeness
you feel to disclose who you are to others.
o Conflict Resolution – is an attempt to resolve conflicts among members of
your staff in a constructive and effective way.
2. Compare the responsibilities of both sender and receiver in the communication process.
- The sender and the receiver share equal responsibility for effective communication.
Since the sender is the one who initiates the conversation, then the sender should be
responsible for relaying the message clearly and inputting/sending the right
information to the other party. And in turn, the receiver is responsible for receiving it
with proper interpretation to be able to get the accurate message and pass it on to
others.
3. What techniques can be used to send clear messages? How can you know if you have
been successful?
- Individuals can make their messages clearer through choosing words carefully with a
clear/concise language, using repetition by asking questions, timing the message
correctly, and considering the receivers' preferences. It can also be improved by the
use of active, critical, and empathic listening skills. Every reason stated is a
contributing factor to have a successful communication.
2. What are the five basic concepts that establish a foundation for understanding
communication styles?
3. What are the four communication styles? Provide a brief description of each.
2. List the steps you can take to build high self-esteem. Which two do you feel are the most
important? Why?
- Building self-esteem can’t happen overnight, so in order to increase our self-esteem
we must take it step by step. The steps are as follows: 1. search for the source of low
self-esteem, 2. living consciously, 3. take responsibility for your decisions, 4. engage
in strength building, 5. seek the support and guidance of mentors, 6. Set goals, 7.
Practice guided imagery, 8. Work-related visualization, 9. Use positive self-talk. In
my opinion, guided imagery and positive self-talk are the most important as this can
help overcome the inner critic that often interferes with personal and professional
success. As guided imagery, is a way to harness the power of the mind
3. Explain how a person with an internal locus of control differs from a person with an
external locus of control. Which of these two people is more likely to have high self-
esteem and therefore greater human relations skills?
4. How can organizations help raise the self-esteem of workers? How might organizations
benefit if they are able to successfully implement these strategies?
- Organization can help raise the self-esteem of workers by making workers feel
valuable, competent, secure, empowered, and connected. Many organizations now
realize that they need to help build employees' self-esteem because when they don’t
feel good about themselves it can affect their work and this will result to poor
performance. So, employers are empowering their employees in different ways by
supporting them to be effective, happy, productive, and also for their sense of
personal responsibility.
1. It has been said that “attitudes represent a powerful force in any organization.” What
examples can you give to support this statement?
- Attitudes represent a powerful force in every organization. That companies usually go
the extra mile to hire people with the right attitude as the success of an organization is
greatly influenced by it. Employees' attitudes and performance cannot be separated.
For example, when employees display a positive attitude toward their work together
with teamwork then productivity will improve. And when employees display a caring
attitude toward their customers, the business is likely to gain loyal customers. Then,
when employees show a serious attitude towards safety rules and regulations, fewer
accidents are likely to occur. Thus, having a cognitive, emotional, and behavioral
attitude can lead to a positive outcome.
- Certain decisions we make in life can affect our attitudes it may be based on role
models, environment, and culture. So, we usually acquire and form our attitudes
through the following: early childhood socialization, peer and reference groups,
rewards and punishment, role model identification, and cultural influences.
- Aside from technical abilities, employers are looking for employees that values
attitudes such as: those employees who have basic interpersonal skills, self-motivated,
accept change openly, team players, concerned about their health, appreciate
coworker diversity, and honesty.
4. What are organizations doing to help improve the attitudes of their workers? Why do they
bother to keep their workers happy?
- Employers are finding ways to influence workers attitudes through a lively
workplace, competitive compensation pay, skills development, social gatherings,
interesting work, work recognition and celebrations. Having a healthy working
environment is helpful in shaping and enhancing worker’s attitude and productivity.
Thus, organizations are taking creative steps to improve the quality of their work life
as this can contribute to the improvement and successfulness of the company.