Learner instruction 1

Develop recruitment and selection processes

Role play 1 Consult with Senior manager

In our Role play we discussed about the different things like

 Policies and procedures

 Use of different technology
 Salaries and benefits
 How to provide training to the new employee

Present policies and procedures

 The induction period should be at least for 15 days

 The new staff will be on trial for 15 days if the company did not like the employee then they
can change it anytime
 Manager must notify HR about the vacant position and must create approval form for the
position
 Under age employee should not be hire

Business Terminology
 Be simple and use of different application
 Work load
 Launch App so can be easy understandable
 Paperless work

Ways of using technology to improve efficiency and effectiveness of recruitment and

selection processes
 Conduct induction program
 Provide assessment to understand the efficiency of the employee
 Attracting and sourcing candidate (using strategies such as referrals, social recruiting, job
fairs, and talent communities.)
 Creating open req (create job description based on the knowledge and experience)

Salaries and benefits

 Based on knowledge and experience
 Based on the performance

Based on the experience and performance the employee will be benefited by providing
them good salary and promotion

Role play 2 (Played by Assessor)

 In this role play we had discussed about the policy and procedure which was conducted in
the meeting. And we had discussed about various points which need to be addressed
properly during selection process
 The manager must complete the analysis and reach the HR team for announcing the number
of vacancies and seek the permission of the senior management
 The manager must clearly specify the position requirement like job title, qualification, skills,
terms etc
 Internal job announcement can be made through HU new letters and placing the hard copies
on the notice boards or company website can be another best option for the advertisement
 Short listed candidate can be selected based on the knowledge, experience and job
requirement
 Interview preparation can be done on the head office which is also necessary requirement
for conducting the interview
 Reference check should be done by contacting the previous employer
 Unsuccessful candidate should be provided proper feedback so resume can be kept for the
future references

Recruitment and selection policy and set of procedures

INTRODUCTION: Health care united is the provider of healthcare professionals in

Australia. It aims to be the number one service in healthcare that currently has 1500
staff in Victoria and NSW. The organisation is planning to open its services in
Hobart. To meet the future needs of the company. It has 600 employees who are
best at their work. The main vision of the company is to provide best human
resources who are health care professionals to all its clients with the aid of advanced
technology, best practices and procedures.

These procedures support the recruitment and selection process and provide information and
practical advice for all those involved and should be read in conjunction with the Recruitment and
Selection Policy (the Policy). Consistent with the Policy, these procedures apply to continuing and
fixed-term appointments of Academic Level A to D, and Professional staff Levels 1 to 9.

These procedures provide an overview of the recruitment and selection process and cover the
following four (4) key elements:

 Preparing to Recruit;
 Advertising;
 Selection; and
 Appointment.

It is vital to select high quality candidates, as poor selection decisions can impact financially, on
productivity and/or on team performance and morale.

At the end of each of the four (4) key elements outlined in these procedures there are notes that
expand on the process.
Under the heading “Other Relevant Information” at the end of this document are listed relevant
policies, procedures, guidelines and templates.    It is important that this information is considered
and accessed, where relevant, as other policies may further inform or impact the recruitment and
selection process.

3. Preparing to Recruit

Determining Workforce Needs

When preparing to recruit, the Hiring Manager determines how a position contributes to:

 Their workforce profile;

 The strategic plan, relevant enabling frameworks, organisational unit and/or operational
plans; and
 Any key organisational priorities to ensure the University has a sustainable staffing profile
that meets the changing needs of the Health care operations.

Position Description

When preparing to fill an existing vacancy, the Hiring Manager shall undertake Job Analysis by
reviewing the existing position description to determine if any changes are required.

When a new position is required, the Hiring Manager shall design the new job (known as Job Design)
and document the position requirements in the position description. Job Design determines the way
work is organised and performed and considers the total work environment and work management
practices.

These can be broken down into the position purpose, key responsibilities and contribution, key
challenges and problem solving, decision making/authority to act, communication/working
relationships, reporting relationships, competencies, skills, knowledge and experience required of
the position.

When creating a position description, it is necessary to understand:

 the inherent requirements of the position to determine the tasks and accountabilities
required;
 relevant organisational core competencies guided by the Capability Development
Framework;
 relevant service principles which underpin service delivery at Health care guided by the
Service Excellence Framework; and

.
Once determined, the selection criteria need to be developed; that is, a consideration of how
candidates are going to be assessed for their skills, knowledge and experience against these
requirements and their ability to meet the expectations at each relevant level.

Selection Criteria

Selection criteria should:

 be designed to ensure a broad field of qualified and experienced applicants can be

considered;
 be specific about any prerequisites for the position e.g. qualifications, professional
registration, working with children (vulnerable people in the Healthcare) check clearance, etc;
 be used to assess the suitability and merit of applicants at all stages of the selection process;
 provide a consistent set of standards for all applicants which can be observed or measured
as a structured means of comparative assessment;
 be consistent with the mission and values of Health care
 consider relevant organisational core competencies; and

Selection criteria for all positions shall include the following requirements:

 Demonstrate awareness of the Health care Mission and Catholic ethos and demonstrate an
understanding of how this role serves the Mission;
 Demonstrate commitment to cultural diversity and ethical practice principles, and
demonstrate knowledge of equal employment opportunity and workplace health and safety,
appropriate to the level of the appointment.

For positions involving working with children or vulnerable people Recruitment Services will discuss
and incorporate the relevant selection criteria applicable to the State or Territory jurisdiction.

The Hiring Manager must ensure all new professional staff positions have been classified in
accordance with the Position Classification for Professional Staff Policy (as applicable).

Note

Attraction and Sourcing

In attracting quality talent to Health care Hiring Managers need to understand exactly “who” they
wish to attract, “why” and “how” they might attract the best talent. In an increasingly competitive
marketplace, the “what” we are is the differentiator that sets Health care apart from any other
higher education employers.
All Health care staff must be able to articulate the unique characteristics, benefits and ways of
working that reflect an appealing, yet realistic employment value proposition to prospective talent,
now and future.

Health care new starter survey identifies a large proportion of new employees learnt of their
position through Health employees, colleagues and associates.  This confirms that Health care
service staff play a key role in attracting and sourcing quality talent.

A Hiring Manager considers the appropriate sourcing options for recruiting talent based on the
following:

 internal secondment or transfer;

 a redeployee;
 an Expression of Interest process;
 a direct appointment, or
 internal or external advertising.

The Hiring Manager may also consider whether talent is sourced internationally.

4. Advertising

In addition to utilising professional and academic networks as a source of talent, a range of

complementary advertising options may be considered including on-line job boards, print, specialist
and social media.

Professional social media platforms such as LinkedIn are useful to attract and source talent for
current and future employment opportunities at Health care united

All continuing and fixed-term positions of greater than two (2) years’ duration are normally
advertised externally.

Request to Advertise

The Hiring Manager submits a New Job request using the Manager Online – Recruitment portal and
attaches the position description. The New Job will be submitted for online review and approval to
the delegated officer.

Note
Positions should normally be advertised for a minimum of 10 working days, although academic
positions are normally advertised for a longer period, particularly if talent is being sourced
internationally.

The Hiring Manager may accept late applications for an advertised position at their discretion.

Selection Panel Composition and Responsibilities

Prior to advertising, the Hiring Manager discusses with the relevant Member of the Executive, the
composition of the Selection Committee (see Appendix 1.4).

The Hiring Manager liaises with the proposed Selection Committee members regarding their
availability for short-listing and interviews and their willingness to fully participate in all aspects of
the selection process.

The respective roles and responsibilities of the Hiring Manager, Chair and all Selection Committee
members are summarised in appendices 1.1, 1.2 and 1.3.

Notes

The same Selection Committee should be used for all stages of the selection process other than in
exceptional circumstances.

An additional member may be appointed to assist the Selection Committee where a position is
identified, for example, as an Aboriginal and Torres Strait Islander employment opportunity.

Position Advertised

The Hiring Manager is normally the contact for applicant enquiries. This also provides an opportunity
for the Hiring Manager to articulate not only behavioural skills and experience required, but also
promote other aspects such as the culture of Health care united

Note

Once a position has closed for applications, communication with applicants is normally managed by
Recruitment Services, until the Selection Committee selects a preferred candidate.

5. Selection

The Chair and all Selection Committee members will be able to view all new applications at the time
they are submitted through Manager Online – Recruitment. Recruitment Services will provide any
supporting information to the Selection Committee following the closing date.

The Chair will lead a short-listing meeting to discuss the Selection Committee comments and scores
Selection Committee Assessment
Short-list

The Chair briefs Selection Committee members on their responsibilities and legislative obligations
(equal opportunity, confidentiality and privacy requirements), and any perceived conflict of interest.

The Chair and Selection Committee members review, score and provide comments for each
candidate using Manager Online – Recruitment.

The Chair manages the short-listing process and submits the Candidate Outcomes using Manager
Online – Recruitment.

The Chair, in consultation with the Hiring Manager determines whether any supplementary
assessment and/or selection methods are required in addition to assessment through structured
interviews (refer to Appendix 1.2).

The Chair forwards the completed interview details form to recruitment@Healthcare.edu.au

Interview

The Chair is responsible for leading and maintaining the record of the interview process.

Appropriate notes are maintained as a record of the interview and decisions made should the
process be subject to a complaint (Grievance) or a Staff Appeal. The notes also provide information
for feedback to candidates at a later date.

All members of the Selection Committee participate in interviewing the short-listed candidates.   If
any Selection Committee member is unable to personally participate in interviewing all candidates,
their views may not be taken into account in making the final selection decision.

At the conclusion of the interview process, Selection Committee members individually rate, rank and
discuss each candidate as ‘appointable’ or ‘not appointable’, with the aim of reaching consensus on
a preferred candidate.  ‘Appointable’ candidates should be rank ordered to support the use of
eligibility lists.

Supplementary Assessment and Selection Methods

In addition to the written application and interview process, there are a number of other assessment
methods that can be used either before or after an interview. Some commonly used methods
include:

 Work exercises – written exercises, presentations, case studies.

 Work related simulations – work sample exercises, role plays or problem-solving scenarios.
 Tests – ability tests such as verbal and numeric reasoning or administration.
These methods need to be designed to ensure that the information gathered is relevant to the key
selection criteria determined for the position.

If additional assessment methods are used, all applicants should be notified and briefed when
advised that they have been short-listed. The same assessment methods will be applied to all short-
listed candidates.

The Recruitment Services team can advise as to the suitability of any of these methods relative to
the position advertised.

Candidate Outcome

The Chair of the Selection Committee submits each Candidate Outcome using Manager Online –
Recruitment. .  It is important that the Committee's recommendation identifies each candidate as
‘appointable’ or ‘not appointable’ based on the selection criteria and requirements of the role.

If a member of a religious congregation is the preferred candidate, appointment is subject to formal

arrangements being confirmed with the congregation.  Such arrangements are subject to a Services
Agreement between the Health care united and the religious congregation.

Appointment to a position which involves teaching theological subjects may not be finalised until the
Local Ordinary endorses the appointment, according to the procedures laid down by the Health care
united in this regard.

Referee Checks

The Chair (or Hiring Manager) conducts referee checks of the most competitive candidates (normally
only the preferred first candidate) to clarify, confirm or counterbalance information already
obtained from the interview.

Eligibility Lists

When a competitive selection process has been held for an advertised position, an eligibility list may
be established detailing all ‘appointable’ candidates.  It may be used should a subsequent or
additional appointment need to be made or to fill a vacant position which has similar duties at the
same level of appointment; normally within six (6) months from the date of the Selection Committee
decision.

Unsuccessful Candidate(s)

The Chair or Hiring Manager is responsible for providing feedback to unsuccessful candidates after
interview, especially if they are an internal applicant.

Recruitment Services will advise all unsuccessful candidates in writing.

Re-advertisement

Should the Selection Committee determine that there are no suitable applicants to progress to
interview or candidates for appointment, the Hiring Manager may consider, in discussion with a
member of Recruitment Services:

 re-advertising the position; and/or

 other sourcing options; or
 engaging an external recruitment agency

6. Appointment

Offer

Once the Offer for Recommendation for Approval has been approved the Chair (or Hiring Manager)
contacts the successful candidate to make a formal verbal offer of appointment. If there is further
negotiation of a start date and salary, the Chair (or Hiring Manager) will need to advise Recruitment
Services to prepare an updated offer of appointment.

Conclusion of Appointment Process

Recruitment Services finalise the recruitment and selection process by:

 closing the job in Manager Online - Recruitment

 destroying any applications and references other than the originals;
 filing all papers related to an appointment and securely holding all unsuccessful applications
for two (2) years prior to their destruction;
 creating a personal file, held in Human Resources, for the successful applicant, including all
relevant information;
 creating an employment record; and
 liaising with the Hiring Manager concerning the management of a staff member's on-
boarding and induction tasks.

COMMUNICATION PLAN
 Communication Format Frequency Distribution

Team briefing Restricted internet Daily at 9 am Team and stake

holder

Weekly Web Bulletin Internal intranet weekly Senior management

Technical incident Email Immediately after IT department

Report incident

Budget and Schedule Spreadsheets and Weekly Senior management

Detail Detailed Gam chart

Accomplishments and Email Weekly Stake holder

setbacks

Schedule milestone Email Weekly Stake holder

Costs to date Email Weekly Stake holder

milestones

Current Top 5 Risks Email and intranet Weekly Stake holder

Training evaluation form

Training title:

Date:

Trainer:

Position being trained:

Task description Satisfactory Not yet

Satisfactory

1 Training satisfactory

2 Induction Satisfactory

3 Health care service satisfactory

4 Patient Satisfactory
 unsatisfactory  satisfactory
Was sufficient time allowed for session? 1 2 3 4 5
Were there adequate resources? 1 2 3 4 5

Was method of delivery engaging? 1 2 3 4 5

Was instruction clear? 1 2 3 4 5

Was sufficient time allowed for discussion? 1 2 3 4 5

We’re supporting documents useful? 1 2 3 4 5

Recruitment and selection method

1. Prepare to Recruit

Preparing to recruit means doing your research about what is really needed for business success.
Many employers fall into the trap of hiring just any warm body that seems eager to work – only later
to realize that low productivity and high turnover costs the company more money than the
employee makes.

Consider industry standards regarding compensation and benefits. A small business owner can't
always offer the most competitive package to a prospect, but that owner can still attract top talent
by understanding the priorities for prospects. For example, a small business owner might provide
flexible work schedules to attract top talent that doesn't fit the traditional nine-to five-workday, in
spite of not being able to offer a plan

Review Resumes

Develop a keen eye for talent on paper. Although a combination of education and experience are
what every manager hopes to see in all resumes, don't overlook the person who has a strong cover
letter that explains a gap in experience or has a strong desire to learn. Consider outside activities
such as volunteer work. Don't assume that someone with years of experience is the best candidate;
someone who has been in the same industry or who has a lot of lateral movement suggest that
there is a reason that person isn't moving up the ladder.
Pre-Hire Testing
More and more employers use pre-hire testing in search of basic skills before they make a
commitment to a new employee. Pre-hire testing can be done before the first interview via online
services that can be found on major recruiting sites. It can also be done on location, as part of the
selection process. Tests might include creating a sample project or having the prospect write his own
job description. It could also include a test of basic skills such as math, grammar and typing skills.

Pre-hire testing serves more than one purpose. Yes, it shows basic capabilities a candidate has. It
also shows a mindset, which gives you insights as to a person's work ethic. If someone agrees to do
the pre-hire testing but has a million excuses and several delays, this is a good indication that, if
hired, that prospect might have similar issues and excuses.

Look for Core Competencies

Core competencies refer to dominant character qualities. More and more companies are using core
competencies ratings that relate to the company's needs and to the individual job description. Many
core competencies are general in nature, such as integrity and loyalty, but are important for anyone
who works within a group. Other competencies, such as competitiveness and problem solving, may
be more relevant to specific jobs, such as sales staff or managers who are constantly presented with
deadlines, goals, insubordination or industry changes.

Use open-ended questions and role-playing to evaluate a recruit's level of competence. For example,
ask a recruit to explain an instance when the had to deal with an upset customer and then to discuss
the outcome of that situation. Another idea is to give a hypothetical scenario such as "Imagine that
you walked into the store and found someone's wallet left on the counter. What would you do?"

2. Concept of outsourcing

Outsourcing has brought a significant change in the organisational structure. Many organisations
prefer works to be done through outsourcing at a lower cost. Such organisation reduces the size of
its formal structure and focus on outsourcing. In the past, it was considered that an organisation
must have some physical structures. But in modern age there are some organisation purely based on
virtual structure. In response to these changes resulting from globalization, business organisations
are changing their structure and the way of operation. Organisations which are exposed to global
forces of demand, supply and increased international competition, are not any more protected by
local business environment. These companies are now focusing on adopting global forces.
Companies which cannot cope with the global forces have to struggle for survival. Companies which
can adjust their strategy and actions with response to the changes brought by globalization can
certainly be successful to achieve their goal in this globally competitive market. In the perspective of
business world and the global economy, outsourcing can be considered very important in terms of
cost savings, emphasizing on core activities, controlling operation, continuity of operation, reducing
investment in internal infrastructure, staffing flexibility, and access to innovation.
Outsourcing enables organisations reducing costs and overheads required to perform its back office
activities. As a result they can provide goods and services at a low cost. In today’s business world
organisations have to expand its back office activities. Such expansion may consume resources at the
expense of the main activities of the company. Outsourcing, through doing back office activities,
helps the companies to refocus on the main business activities. Operations or activities whose costs
are going out of control must to be considered for outsourcing. Departments which are running in
uncontrolled and poorly managed condition over time are motivators for outsourcing. In addition,
outsourcing can bring improved management skills for organisations.

In the periods of high employee turnover operations of business may become uncertain. In such
condition of uncertainty, outsourcing can provide a significant level of continuity of operations of the
company. Through outsourcing, companies can transfer a significant portion of its work to third
parties. As a result it requires less number of internal employees. Thus it requires less investment in
internal infrastructure. Businesses that have seasonal or cyclical demands to increase activities can
think of outsourcing. Outsourcing brings flexibility in employment system. Outsourcing allows
companies to gather innovative business ideas and planning from widely diversified sources.

3. The purpose of employee contracts and industrial relation

Employment contracts are binding agreements between business owners and employees. Small-
business owners should prepare a contract for any employee they hire, as contracts spell out
expectations and provide employees with clear instructions about what they can and cannot do.
Signing a contract reduces your risk of a wrongful termination lawsuit and protects your
relationships with employees.

Summarisation of relevant legislation, regulations, standards and codes of practice that affect
recruitment selection and induction

4. Legislative framework
Recruitment agencies are required to comply with all relevant statutory obligations, including in
relation to age discrimination under Commonwealth, state and territory anti-discrimination
legislation and the Fair Work Act 2009 (Cth).
Where recruitment agencies discriminate against mature age job seekers, whether through their
own practices or by aiding or permitting an employer to do so— for example by following an
employer’s discriminatory requests or practices—such agencies may face potential liability under
anti-discrimination law. [12] In addition, the general protections provisions under the Fair Work Act
extend protection from discrimination on the basis of age to prospective employees. [13] As a result,
recruitment agencies that discriminate against a prospective employee on the basis of their age
are in breach of their obligations under both anti-discrimination law and the Fair Work Act.
Code of Conduct
All members of the Recruitment and Consulting Services Association (RCSA) are bound by its Code
for Professional Conduct and associated Disciplinary and Dispute Resolution Procedures, which are
authorised by the Australian Competition and Consumer Commission. The RCSA Code requires
members to
observe a high standard of ethics, probity and professional conduct which requires not simply
compliance with the law; but extends to honesty, equity, integrity, social and environmental
responsibility in all dealings and holds up to disclosure and to public scrutiny. [14]

5. Terms and Condition are very important aspect of recruitment because during
the recruitment process there will be large number of candidate for the post so
the company cannot hire all the employee who has given the interview so only
short listed candidate will be selected. So, based on the requirement and terms
the candidate will be selected. But if there is no terms and condition in the
selection process there may be dispute arises between the employee and the
selection team therefore it is very important parts of the selection.

6. Relevance of psychometric and skills testing program to recruitment

The word psychometric basically refers to the measurement of the mind. Unlike facets such as
education, skills, experience, appearance and punctuality, the behavioural traits and personality of
a candidate can be much more difficult to assess during an interview.
Some employers choose to use psychometric testing during their recruitment process to help give a
better overall evaluation of a candidate and hopefully secure the best fit for the role. There’s some
debate over the value of psychometric testing, but those who use it believe that it can give a more
objective overview of a candidate’s character, strengths, weaknesses and working style. Typically, a
psychometric test will never be used in isolation, but as one component of a wider, integrated
evaluation strategy.