Sentence-Phrase-Word Name ______________________________________________

Be Our Guest – Chapter 1 Date __________________________

SENTENCE PHRASE WORD

Why is this sentence the most important one to Why is this phrase the most important one to Why is this word the most important one to note?
note? note?
 Connect-Extend-Challenge Name ______________________________________________

Be Our Guest – Chapter 2 Date __________________________

CONNECT: How is the information in the chapter EXTEND: What new ideas did you get from the CHALLENGE: What is still CHALLENGING or
CONNECTED to what we do in the office? chapter the EXTENDED your thinking in new confusing for you?
directions?

What makes you think this? How could we incorporate these new ideas into What questions do you now have?
the office?
 See-Think-Wonder Name ______________________________________________

Be Our Guest – Chapter 3 Date __________________________

Chapter 3 focuses on the cast and everything Disney emphasizes so that cast members and have “good shows” for guests. As you read, reference the following
pictures, think about they relate to the content from chapter 3, and answer the questions next to each picture. Try to come up with an example or two for each
picture.

What do you see, literally, in the picture?

Ex: I see cards on the desk.

What does that make you think?

Ex: I think the cards are for her.

What does it make you wonder?

Ex: I wonder if she was recently out for an illness.

(OVER)
What do you see, literally, in the picture?

What does that make you think?

What does it make you wonder?

What do you see, literally, in the picture?

What does that make you think?

What does it make you wonder?

 See-Think-Wonder Name ______________________________________________

Be Our Guest – Chapter 4 Date __________________________

As you think about your answers to the questions below, try to evoke all the senses discussed in the book.

1. As you pull into the parking lot, what do you notice about the signage, landscaping, building, parking lot of the establishment? Is there a distinct aroma
or specific sounds? What does that make you think about it?

2. As you walk through the front entryway, is there a noticeable path? Is it clear how to proceed?

3. As you first enter the establishment, what’s the first thing you notice? What do you think makes you notice it first?

4. While there, look around. Is the establishment clean and orderly? What does the establishment itself tell you about this company?

5. Continue to observe the setting throughout the process. Using your senses, think about what the setting is telling you.

6. Compare your perception of the personality of the setting to the personality of the employees. Is your interaction with employees at the establishment
a reflection of the setting? Are the employees’ uniforms in line with setting?
 See-Think-Wonder Name ______________________________________________

Be Our Guest – Chapter 5 Date __________________________

As you read the chapter, think about a process you work with at your job.

1. Recall an event or responsibility you organize that requires a process and describe it.

2. Describe what goes well in the process.

3. Describe combustion points in the process. What do students, parents, and staff complain about? Where do students, parents, or staff get stuck during
the process?

4. Were there any unforeseen combustion points?

5. What “plussing” (Disney speak for improvements) would you make to the process?