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  • Greet Your Customer

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    rovie avenido
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    The document provides guidelines for taking customer orders over the phone which includes greeting the customer, mentioning your department, introducing yourself and asking how you can help, taking the customer's order, repeating the order, asking for their room number and number of people in the room, and bidding them goodbye.

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    Greet your customer.docx

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    The document provides guidelines for taking customer orders over the phone which includes greeting the customer, mentioning your department, introducing yourself and asking how you can help, taking the customer's order, repeating the order, asking for their room number and number of people in the room, and bidding them goodbye.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    13 views10 pages

    Greet Your Customer

    Uploaded by

    rovie avenido
    The document provides guidelines for taking customer orders over the phone which includes greeting the customer, mentioning your department, introducing yourself and asking how you can help, taking the customer's order, repeating the order, asking for their room number and number of people in the room, and bidding them goodbye.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 10

    Greet your customer.

    Mention your
    respective
    department.
    “Thank you for
    calling F & B
    Department!”
    Tell your name and
    ask what you can do
    to help him/her.
    “This is/Rovie
    speaking. How may I
    help you?”
    Ask for your guest’s
    order./ Start taking
    order .

    Selling Techniques
    Repeat orders.
    Ask for guest’s room
    number.
    Ask for how many
    persons are there in
    his/her room.
    Bidding goodbye.

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