LESSON LISTENING AND SPEAKING

3 Talk about needs

GET READY TO WATCH

A guest’s luggage is lost.
She has a business meeting.
Guess. What does she need to buy
before her meeting?

WATCH
A Watch the video. Was your guess correct?
B Watch the video again. Answer the questions.
1. What room is the guest in?
2. Who lost the luggage?
3. What items are in the guest’s room?
4. Where is the guest going to go shopping?
5. How is she going to get there?

CONVERSATION
A Watch part of the video. Complete the conversation.
Len: Here’s your card key. That’s room 515. Do you need help with your
?
★
Guest: Well, I don’t have any.
Len: Oh?
Guest: The airline lost them, and I have a meeting tomorrow.
Len: I’m terribly sorry.
Guest: Now I need a suit, —well, just about everything.
★★
B Listen and repeat.
C PAIRS Practice the conversation.
D PAIRS Practice the conversation again. Use different items.

WHAT DO YOU THINK?

GROUPS Len shows sympathy to the guest. Is sympathy important in the workplace?
Why or why not?

22 UNIT 2
LESSON PRACTICAL SKILLS

4 Ask for and give change

GET READY
Len has to give people change for large bills. When do you need change?

BILLS AND CHANGE

A Look at the money. Circle the bills that equal $50.
a. b. c.

B PAIRS What are other ways to make change for $50?

C Listen and complete the conversation.
Guest: Pardon me, ma’am . . .
Do you have change for a ?
1.
Desk person: Of course. Would you like just bills
or bills and coins? Speaking Note
Guest: Bills. To ask someone to repeat, you can say:
Can you repeat that, please?
Desk person: Can you repeat that, please?
Guest: I would like bills, please.
Desk person: OK. I can give you a and two .
2. 3.

Guest: Actually, could I get a ,a , and

4. 5.

five ?
6.

Desk person: Sure. Here you go.

D PAIRS Practice the conversation. Then ask for change for a $5, $10, and $100 bill.

WHAT ABOUT YOU?

PAIRS What do you do when someone gives you the wrong change?

UNIT 2 23
LESSON LISTENING AND SPEAKING

5 Talk about likes and dislikes

GET READY TO WATCH

A guest asks Len to recommend a restaurant.
What kinds of restaurants do you go to?

WATCH
Watch the video. Circle the correct answers.
1. What restaurant does Len recommend?
a. La Scala b. La Roma c. El Pablo
2. What is true about the restaurant?
a. It’s far away. b. It’s expensive. c. It’s popular.
3. What doesn’t the guest like?
a. spicy food b. crowds c. bad service

CONVERSATION
A Watch part of the video. Complete the conversation.
Len: Good evening. How may I help you? Pronunciation Note
Guest: My husband and I don’t know the city very well. One word in a sentence is the most
Can you recommend a good restaurant? important. It is stressed more than
other words. The voice usually jumps
Len: What kind of food do you like? up on this word.
Guest: We like . Listen and repeat.
★
Notice that the important word
Len: There’s a good restaurant
gives new information.
, La Roma.
★★ What kind of food do you like?
Guest: What’s it like? We like Italian food.
Len: It has delicious food and great service.
It’s very popular. Sometimes it gets busy.
Guest: Oh, we want something quiet. I don’t like crowds.
B Listen and repeat.
C PAIRS Practice the conversation.
D PAIRS Practice the conversation again. Use different kinds of food and places.

WHAT DO YOU THINK?

PAIRS We ask questions to get information. Does Len ask good questions?

24 UNIT 2
LESSON GRAMMAR

6 Simple present: Want/need/like

STUDY Simple present: Want /need/like

Affirmative Statements Negative Statements Wh- Questions
I want I
you
We need We don’t do
want What they
They like They
tea. need tea. kind of like?
wants like food
He He he
needs doesn’t does
She She she
likes

Yes/no Questions Short Answers

I I
you
Do want we do. we don’t.
they
need tea? Yes, they No, they
he like he he
Does does. doesn’t.
she she she

PRACTICE
A Len’s father and mother are visiting. Circle the correct words.
1. Peter doesn’t have his toothbrush. He need / needs a new one.
2. Len gives his parents his bedroom. Dora doesn’t like / don’t like the sofa bed.
3. Peter and Dora visit New York City. They like / likes big cities.
4. Len want / wants them to have a good time.
B Complete the conversation. Use the simple present with want, need, or like.
Peter: Dora, let’s eat out tonight.
Dora: Do you Chinese food?
1. 2.
Peter: No, I don’t. I Mexican food better.
3.
Dora: I don’t Mexican food tonight.
4.
Peter: How about Italian food? La Roma is nearby.
Dora: That’s fine. we reservations?
5. 6.
Peter: I don’t think so. Len anything?
7. 8.

C PAIRS Listen and check your answers. Then practice the conversation.

WHAT ABOUT YOU?

GROUPS What kinds of restaurants do you like? Talk about the food and the service.
UNIT 2 25
LESSON WRITING

7 Write a restaurant review

STUDY THE MODEL

A Len wrote a review about a restaurant near the hotel. Read the review.
Would you like to go to this restaurant? Why or why not?

La Roma is a friendly and relaxing Italian restaurant

that is fun for the whole family. Everyone will find
something that fits his or her taste and price range.
Children may not like vegetables at home, but they
will love them at La Roma. They will also enjoy the
pizza, meatball sandwich, and the desserts, too. The
prices are very reasonable, so you can take your
whole family out to dinner. Just be sure to make a
reservation. La Roma is very popular on the weekend.

B Read the Writing Tip. Read the review again.
What is the main idea? Write it below.
C Len wrote a list of reasons why he likes La Roma.
Read the list. Which one is most important?
Writing Tip
The main idea is the most important
idea of a piece of writing. The main
idea is different from the topic. It gives
an idea about the topic and is often
a sentence.

1. friendly
2. relaxing
3. fun
4. reasonable prices

BEFORE YOU WRITE

PAIRS Think of restaurants you know. What is your favorite? Why? Make a list of three to
five reasons. Talk to your partner. Then write one sentence that tells why the restaurant
is your favorite.

WRITE
Write about the restaurant. Look at the model and the Writing Tip. Use the main idea
sentence that you wrote. Why is this your favorite restaurant? Use ideas from your list.
Then give information that explains your main idea.

26 UNIT 2
LESSON PRACTICAL SKILLS

8 Read a map

GET READY
Len gives maps to hotel guests. Why do guests need maps?

MAPS
A Read the map. Find and circle the parking lot.

Gas Bus Train To the

Station Station Station airport

1st Avenue
Warren Street

Grove Street
P
McGinley
Square Riverview La Roma
Hotel Restaurant

2nd Avenue

Café Movie
Mall Theater

Key: P Parking lot

B Listen. Look at the map in Exercise A.

Where are the people going? Write the places.
1.
2.
3.
C PAIRS Role play. Look at the map again. Ask and give directions
from the hotel to the places in the box.

the mall the airport La Roma Restaurant the train station

D PAIRS Think about what is near your school. Draw a map.

Write the names of the streets. Include stores and buildings.
Share your map with your partner.

WHAT ABOUT YOU?

GROUPS Are maps helpful? Do you like to read maps? Are you good at reading maps?

UNIT 2 27
LESSON LISTENING AND SPEAKING

9 Identify a person

GET READY TO WATCH

Len is helping a guest.
Guess. What does the guest need?

WATCH
A Watch the video. Was your guess correct?
B Watch the video again. Circle True or False.
Circle ? for not enough information.
1. The guest is meeting a friend for lunch True False ?
2. The guest’s friend is staying at the hotel. True False ?
3. The dinner reservation is for 8:00. True False ?
4. The friend is late. True False ?
5. The friend is sick. True False ?

CONVERSATION
A Watch part of the video. Complete the conversation.
Len: What does she look like?
Guest: She’s young. She’s attractive. She has hair.
★
Len: What color is it?
Guest: Blonde.
Len: . And how tall is she?
★★
Guest: She’s very tall. I would say almost 6 feet.
B Listen and repeat.
C PAIRS Practice the conversation.
D PAIRS Practice the conversation again. Use different words and responses.

WHAT DO YOU THINK?

GROUPS When you identify someone, what do you think of first?

28 UNIT 2
LESSON PRACTICAL SKILLS

10 Describe people

GET READY
Hotel guests sometimes describe people to Len. How would describe yourself?

DESCRIPTIONS OF PEOPLE
A Listen to the descriptions of people. Label 4 of the people in the picture.

B Look at the picture in Exercise A again. Write a short description for the people
not described.

C Write a short description of someone famous.

D PAIRS Student A: Read your description of someone famous.

Student B: Guess the person. Then change roles.

WHAT ABOUT YOU?

GROUPS How do you describe your family or friends? What is polite or impolite to say?

UNIT 2 29
LESSON READING

11 Find the main idea

GET READY
Len is reading an article about how to describe yourself. Every year he has
a job review and needs to describe himself and his work to his manager.
Do you have to describe yourself? When?

READ
Listen and read the article. When do people need to describe themselves?

HOME | CAREERS | EMPLOYMENT BLOG | ARCHIVES

HOW TO DESCRIBE YOURSELF

You are at a job interview. The interviewer says: “Tell
me about yourself.” What do you say? How do you
describe yourself in a few words?
Be specific. Don’t use general words like “good” or
“great.” Instead, tell how you are good at a task. For
example, you can say, “I’m responsible with money.”
Be positive. Be honest, but don’t say bad things about yourself. Tell the employer your
strengths. For example, if you work slowly but you are careful, you can say, “I am
careful. I do a complete job.”
You might not like to talk about yourself. But sometimes you need to describe yourself to
an interviewer or employer. So write down ideas now. They may be useful in the future!

AFTER YOU READ Reading Skill

A Read the Reading Skill. Read the article again. The main idea of an article
Circle the main idea of the article. is the most important idea
the author wants to show.
a. You need to talk a lot about yourself in a job interview.
The main idea is often found
b. Describe yourself with specific words to employers, in the beginning of the article.
and be positive.
c. It is important to be positive with employers and interviewers.
B Look back at the article. Underline the sentence that shows the main idea.

WHAT DO YOU THINK?

GROUPS Think of five words to describe yourself. Share them with your group.

30 UNIT 2
 JOB-SEEKING SKILLS Robert
I went online and
Today

checked out the

Assess your job skills maintenance job at the
Riverview Hotel. I think
I have the skills for
that job.

GET READY
Robert works as a part-time handyman. What job skills do you think a handyman has?

JOB SKILLS
A Listen to Robert describe his work experience. Check [✓] the skills that he has.

Job: Maintenance Worker

Hard Skills Soft Skills and Personal Traits
fix plumbing problems communicate with people
paint work well alone
keep work records solve problems
fix electrical problems come to work on time
patch holes in walls be responsible
build walls stay calm
do carpentry show leadership

B GROUPS Do you think Robert has the skills needed for the maintenance job?
Why or why not?
C PAIRS Choose a job. Write the hard skills needed for that job.
Then check the soft skills and personal traits. Do you have any of these skills?

Job: __________________________
Hard Skills Soft Skills and Personal Traits
__________________________ communicate with people
__________________________ work well alone
__________________________ solve problems
__________________________ come to work on time
__________________________ be responsible
__________________________ stay calm
__________________________ show leadership

PUT YOUR IDEAS TO WORK

GROUPS Discuss. What hard and soft skills do you have?

I can fix plumbing problems.

I can communicate with people.
UNIT 2 31
 UNIT 2 REVIEW
GRAMMAR
In this unit, you studied:
● Present continuous

● Simple present: Want/need/like

See page 146 for your Grammar Review.

VOCABULARY See page 158 for the Unit 2 Vocabulary.

Vocabulary Learning Strategy: Group by Function
A Choose words from the Word List and add them to these sentences:
Words I use to . . .
● ask for change: five dollar bill, .
● travel: check in, .
● give directions: across from, .
● describe people: beard, .
● report a problem: leaking, .
B Underline 5 words in Exercise A. Write a sentence with each word.

SPELLING See page 158 for the Unit 2 Vocabulary.

CLASS Choose 10 words for a spelling test.

LISTENING PLUS
A Watch each video. In your notebook, write a story about Len’s day.
Write 2 or more sentences about each video.

Len is working at the front desk of the hotel. A guest comes to him
with some problems.

B PAIRS Review and role play the conversation in Lesson 4. See page 23.

NOW I CAN
PAIRS See page 19 for the Unit 2 Goals. Check ✓ the things you can do.
Underline the things you want to study more. Tell your partner.
I can . I need more practice with .

32 UNIT 2
3
Vicki Looks
for a New
Apartment

MY GOALS

Talk about the weekend

Give and follow directions
Talk about places to live
Read apartment ads
Call about an apartment
Leave telephone messages
Listen to phone menus
Look at job ads online

Go to MyEnglishLab for more

practice after each lesson.

Vicki Koval
Vicki Today
I’m really busy at
work. But I have to
find a new apartment
right away.

33
LESSON LISTENING AND SPEAKING

1 Talk about the weekend

GET READY TO WATCH

Vicki and Frank are talking about the weekend.
What do you need to do on the weekend?
What do you like to do on the weekend?

WATCH
Watch the video. Complete the sentences with Vicki or Frank.
1. is glad that it is almost Friday.
2. goes to the movies on Saturday night.
3. sleeps in on Sunday.
4. wakes up early on Saturday.
5. goes shopping on Saturday.

CONVERSATION
A Watch part of the video. Complete the conversation.
Vicki: . . . I can’t remember . . . Is today Wednesday or Thursday?
Frank: Thursday.
Vicki: Great! I can’t wait for Friday!
Frank: So, do you have big plans for the weekend?
Vicki: Well, on Friday I’m going to see my sister. We usually go out for dinner.
Frank: . That sounds like fun!
★
Vicki: Yup. And we often go on Saturday night.
★★
Then I sleep in on Sunday!
B Listen and repeat.
C PAIRS Practice the conversation.
D PAIRS Practice the conversation again. Use different statements and things to do.

WHAT DO YOU THINK?

PAIRS What does Frank do on the weekends? Does he enjoy the weekends?
Why or why not?

34 UNIT 3
LESSON GRAMMAR

2 Adverbs of frequency

STUDY Adverbs of frequency

0% 50% 70% 80% 100%

never sometimes often usually always

I never I am never
They sometimes go We sometimes
We to the are
often They often busy.
mall.
He usually He usually
always goes is always Grammar Note
She She
Adverbs of frequency:
go before action verbs
PRACTICE
go after forms of be
A Look at the chart. Circle the correct words.

movies laundry food shopping dancing sleeps in

Vicki 80% 50% 0% 70% 80%
Frank 50% 100% 100% 0% 0%

1. Frank often / sometimes goes to the movies. Vicki usually / always goes to the movies.
2. Vicki often / usually sleeps in. Frank sometimes / never sleeps in.
3. Frank always / usually goes food shopping. Vicki always / never goes food shopping.
4. Vicki never / sometimes does the laundry. Frank often / always does the laundry.
5. Frank never / sometimes goes dancing. Vicki often / sometimes goes dancing.
B Write sentences about Vicki’s and Frank’s weekends. Put the words in the correct order.
1. Frank / on the weekend / never / gets up late
Frank never gets up late on the weekend.
2. on Saturday night / is / Vicki / never / at home

3. cooks dinner / Frank / sometimes / on Sunday

4. usually / on Sunday / stays home / Vicki

WHAT ABOUT YOU?

GROUPS Write five sentences about what you do on the weekend.
Use never, sometimes, often, usually, and always. Tell the group about your activities.

UNIT 3 35
LESSON LISTENING AND SPEAKING

3 Give and follow directions

GET READY TO WATCH

Vicki is in the storeroom.
Guess. What is the problem?
What do you think Vicki is going to do?

WATCH
A Watch the video. Was your guess correct?
B Watch the video again. Circle the correct answers.
1. Why is Frank helping Vicki?
a. Vicki is picking up the box the wrong way.
b. Vicki isn’t strong.
c. The box is very big.
2. How should you pick up a box?
a. Bend over.
b. Keep your back straight.
c. Lift with your back.

CONVERSATION
A Watch part of the video. Complete the conversation.
Frank: You take one side and I’ll take the other.
Vicki: OK.
Frank: Keep your back straight.
Vicki: ?
★
Frank: Here, look. First, get close to the box.
Keep your feet apart. Then bend your knees.
Vicki: Oh, I see.
Frank: Now, lift with your legs. !
★★
B Listen and repeat.
C PAIRS Practice the conversation.
D PAIRS Practice the conversation again. Use different questions and phrases.

WHAT DO YOU THINK?

PAIRS Were Frank’s directions clear? Why or why not?

36 UNIT 3
LESSON WRITING

4 Write instructions

STUDY THE MODEL

A Vicki’s mother is trying to send an email with an attachment.
Read Vicki’s instructions. What is her mother trying to attach?

Hello Mom,
I can’t wait to see the picture of you and dad at the party. Here is
what you need to do to send an attachment in an email.
First, you need to write your email. Second, find the file you want
to attach. You can find it on your desktop. Next, click on the file.
Don’t open it, and don’t let go once you click on it. Then drag the
file to your email message. Finally, send the email.
It’s pretty easy. Call me tonight. I can help you with it if you have
problems.
Love,
Vicki

B Read the Writing Tip. Read the email again. Writing Tip
Circle the paragraphs. A paragraph starts on a new
C Vicki made a flow chart before she wrote the instructions. line. It is often 3–7 sentences.
Look at the flow chart. What is the first instruction? A paragraph has one idea.
What is the last instruction?

write an find the click on drag the file send the

email file the file to the email email

BEFORE YOU WRITE

Imagine someone needs your help. Choose one of the tasks in the box or use
your own idea. Write instructions. Make a flow chart to plan your writing.

post a photo to a website make a phone call on the computer

change your password save a file on your desktop or to a folder

WRITE
Write instructions on how to do something. Look at the model and the Writing Tip.
Use ideas from your flow chart.

UNIT 3 37
LESSON LISTENING AND SPEAKING

5 Talk about places to live

GET READY TO WATCH

Vicki is looking for a new apartment.
She is talking about places to live.
Where do you live? What is it like?

WATCH
Watch the video. Circle True or False. Correct the false sentences.
1. Vicki’s lease is up next week. True False
2. Vicki is going to live by herself. True False
3. Vicki is looking for a one-bedroom apartment. True False
4. Vicki’s friend has a car. True False
5. There are a few restaurants in the area. True False

CONVERSATION
A Watch part of the video. Pronunciation Note
Complete the conversation. In words with more than one syllable, one syllable
is stressed. The stressed syllable is long and loud.
Frank: What type of apartment are you
looking for? Listen and repeat.
a•part•ment build•ing res•tau•rant ho•tel
Vicki: We’re looking for a two-bedroom
bed•room a•way ar•e•a
apartment.
Frank: There’s one for rent in my building.
Vicki: Don’t you live near Liberty Park?
Frank: Yeah, just a few blocks away.
Vicki: My friend doesn’t have a car. Do you live near the ?
★
Frank: Yeah, it’s around the corner. And the
★★
is close by.
B Listen and repeat.
C PAIRS Practice the conversation.
D PAIRS Practice the conversation again. Use different places.

WHAT DO YOU THINK?

GROUPS Vicki’s roommate doesn’t have a car.
What types of stores or places should she live near? Discuss.

38 UNIT 3