Barclay House

Cnr. Jason Moyo Ave. & First Street

P.O. Box 1279
Harare
Zimbabwe

Tel: +263 242 758280-9

19 March 2019

Dear Valued Customer,

New Internet Banking Platform – Key Information

Following the successful migration of our information technology (IT) systems from 14th to 18th of
March 2019, we are excited to introduce our new online banking platform. We will require you to re-
register if you previously had access or would like to make use of this service as a first time user. It is
easy to register for internet banking and takes about 5 minutes to complete the process. Kindly find 8
easy steps below to get you started.

How to register for internet banking – Previously Registered User

Step 1 Type the URL on your web browser in the following format
https://onlinefirstcapitalbank.co.zw

Step 2 Enter your Username and the displayed verification code to proceed with login.

Step 3 Enter your account and personal identification particulars (Account number, ID
number, Date of birth) and then click on the button to generate the One Time
Password (OTP).

Step 4 Enter the OTP received on your phone in the OTP field.

Step 5 Read the Terms and Conditions and agree.

Step 6 Choose and answer any 3 different security questions to continue.

Step 7 Input a new password and confirm.

Step 8 You are successfully logged on.

S. D. Mtsambiwa (Chairman), H. Anadkat, P. Devenish, D. Dikshit, E. Fundira (Mrs), S. Matsekete* (Managing Director),
C. McSharry*(CFO), B. Moyo, S. Moyo (Mrs), T. Moyo (Mrs), M. Twigger,
* Executive
First Capital Bank Limited (Registered Commercial Bank)
How to register for internet banking – New User

Step 1 Type the URL on your web browser in the following format
https://onlinefirstcapitalbank.co.zw

Step 2 Click on the tab - Self Registration

Step 3 Enter your account and personal identification particulars (Account number, ID
number, Date of birth), mobile number in the format 07XX XXX XXX (no
international code required), email, verification code, tick on the Terms and
Conditions box and click continue to generate the One Time Password (OTP).

Step 4 Enter the OTP received on your phone in the OTP field

Step 5 - Create your preferred username and check for its availability for use.
- Create and set new log in password by typing in the fields provided to
complete registration.
- Go to login page to log in.
- Enter your Username and the displayed verification code to proceed with
login.
- Enter your login password and click login.
- Enter the One Time activation Pin sent to your phone in the field provided
and continue.

Step 6 Read the Terms and Conditions and accept

Step 7 Choose and answer any 3 different security questions to continue

Step 8 You are successfully logged on

Should you require any assistance with your online banking registration, please contact your branch
management, Relationship Manager and/or our 24 hour Contact Centre through any of the following
channels:

Telephone: +263 (0) 242 250579

Toll-Free (landlines): 08004216
Toll-Free (Econet): 08080093-6
Email: customer-service@barclays.com
Facebook: First Capital Bank in association with Barclays
Twitter: @FirstCapitalZim

We use the latest security measures to make your First Capital Bank internet banking experience as safe
as possible. We look forward to your continued patronage.

Yours sincerely,

Emily Nemapare

Head of Customer Service and Corporate Affairs, First Capital Bank

S. D. Mtsambiwa (Chairman), H. Anadkat, P. Devenish, D. Dikshit, E. Fundira (Mrs), S. Matsekete* (Managing Director),
C. McSharry*(CFO), B. Moyo, S. Moyo (Mrs), T. Moyo (Mrs), M. Twigger,
* Executive
First Capital Bank Limited (Registered Commercial Bank)