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  • Satisfaction Survey Angie Figueroa

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    Angie Figueroa
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    This satisfaction survey from Servicio Nacional de Aprendizaje SENA contains 10 questions to gauge customers' usage of their products and services, compare them to competitors, evaluate staff willingness and customer service, recommend to others, rate overall satisfaction, experience problems, consider staff training, and assess facilities, pricing and likelihood of repeat purchases. The survey aims to collect feedback to help improve their offerings.

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    SATISFACTION SURVEY ANGIE FIGUEROA

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    This satisfaction survey from Servicio Nacional de Aprendizaje SENA contains 10 questions to gauge customers' usage of their products and services, compare them to competitors, evaluate staff willingness and customer service, recommend to others, rate overall satisfaction, experience problems, consider staff training, and assess facilities, pricing and likelihood of repeat purchases. The survey aims to collect feedback to help improve their offerings.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views3 pages

    Satisfaction Survey Angie Figueroa

    Uploaded by

    Angie Figueroa
    This satisfaction survey from Servicio Nacional de Aprendizaje SENA contains 10 questions to gauge customers' usage of their products and services, compare them to competitors, evaluate staff willingness and customer service, recommend to others, rate overall satisfaction, experience problems, consider staff training, and assess facilities, pricing and likelihood of repeat purchases. The survey aims to collect feedback to help improve their offerings.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Servicio Nacional de Aprendizaje SENA

    Angie Figueroa
    Market management

    SATISFACTION SURVEY

    1. How often do you use our product or service?

    Very often

    Regularly

    Not as often

    2. Compared to similar products offered by other companies, how do you


    consider our product or service?

    Very good

    Not so good

    Bad

    3. Is the staff willing to help users?

    Always

    Sometimes

    Regularly

    4. Would you recommend our product or service to other people?

    Yes

    Maybe

    No
    Servicio Nacional de Aprendizaje SENA
    Angie Figueroa
    Market management
    5. What is your overall satisfaction with our service?

    Completely satisfied

    Satisfied

    Dissatisfied

    Completely dissatisfied

    6. Have you had any problems when using our service?

    Yes

    No

    7. Do you consider that all personnel are trained and are suitable to
    perform the services?

    Yes

    No

    8. How do you rate the facilities, elements, products or equipment used


    in the service?

    Very good

    Not so good

    Bad

    9. What is the probability that you will buy our products again?

    Very likely

    Probable

    Unlikely
    Servicio Nacional de Aprendizaje SENA
    Angie Figueroa
    Market management
    10. How good is the price - quality ratio?

    Good

    Not so good

    Bad

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