Transforming the NOC

to Get Closer To
Customer
By Wira Wiguna
@ IBM PULSE Asia Pac User Forum,
Sydney, 28-29 July 2010
Content
• About XL
• Industry Overview
• Axiata & XL visions
• XL’s NOC Roadmap

2
 About XL

• First Commercial launch in October 1996

• 3rd Cellular Operator market share in Indonesia
• GSM 900/1800/3G services

Growth in last 5 year

2005 2006 2007 2008 2009 1Q 2010
Customers(m) 7.0 9.5 15,5 26,01 31,4 32,6
BTS 4,320 7,300 11.157* 16.729* 19.349* 19.904*

* Include Node B

Growth: 1Q 2009 Vs. 1Q 2010

Revenue: 18% Customers: 31 % EBITDA: 92%
(QoQ)
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 Industry Overview
Where the market is going
2007 2008 2009

High High High

Major Operators
Major Operators

Major Operators
Price Price Price

Attackers Attackers
Attackers
Shared
Destination
Low Low Low
Quality Quality Low Quality High
Low (Coverage, Signal) High Low (Coverage, Signal) High (Coverage, Signal)

4
 Axiata & XL Visions

Becoming a regional mobile champion by 2015

To be Indonesia’s cellular champion – delighting

customers, shareholders and employees

to achieve this vision, we recognize that we need

to transform the NOC from network-centric to
customer-centric

Customer Experience (CE) has become the

major differentiation in current competition .
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 XL’s NOC ROADMAP
NOC – SOC Transformation

4 step to transform NOC to SOC:

1.Alarm, Performance Indicator & Command Log Correlation
(2009/2010)
2.Transmission, MPLS and Core NE Correlation (2010)
3.Customer Experience Management (2011)
4.Service Management (2011)

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 XL’s Service Management
Architecture/ Infrastructure
BSM
SQM
CEM

Legend

Netcool: Next
RCA &
Interlayer
Correlation Establish

In
FM PM CM Progress

Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM)
(L1,L2,L3)

EMS
MPLS (Ericsson, Master
VAS Netscout BRIX
Syslog Huawei, Claw
Alcatel, Trans)

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 What We've done in 2009
BSM
SQM
CEM
•Consolidate alarm from all EMS
•Correlate KPI, alarm, and cmd logs
Netcool: •Create KPI Alerting
RCA &
Interlayer
Correlation

FM PM CM

Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM) Configuration
(L1,L2,L3) Management

EMS
CDR
MPLS (Ericsson, Master
VAS Netscout BRIX Splitter
Syslog Huawei, Claw
and Reader
Alcatel, Trans)

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 Netcool Correlation
Alarm, Performance, Log

Alarm Correlation
Correlated Alarm with Topology, Performance Indicator
(KPI) and Historical Log
Active Monitoring
Intelligent KPI alerting above defined threshold

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 Netcool Alarm, Performance, Log Correlation
Dashboard

Dashboard

Performance History

Alarm List

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 Netcool Alarm, Performance, Log Correlation
Correlation Page
Device Connections
1

KPI
2

Device Log
3

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Alarm, Performance, Log Correlation
Command And Activity Log

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Alarm, Performance, Log Correlation
Logical Conection/Topology

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 Alarm, Performance, Log Correlation
Logical Conection/Topology

MPLS Layer

Scroll down to lower layer

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Netcool Alarm, Performance, Log Correlation
Logical Conection/Topology

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 Alarm, Performance, Log Correlation
Contextual/Relevant Performance Report
Has 2 windows to display different KPI chart

Available Range:
Hourly, Daily, Weekly
User defined period

Automatically change the KPI group

applicable to Node (MSC/MGW/BSC)
KPI per cell for BSS type and/or Vendor
(Ericsson/Huawei/Alcatel)

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 Netcool Correlation
Alarm, Performance, Log

Alarm Correlation
Correlated Alarm with Topology, Performance Indicator
(KPI) and Historical Log
Active Monitoring
Intelligent KPI alerting above defined threshold

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 Netcool Active Monitoring
Performance Alert

• Alarm generated when current KPI value >

intelligent threshold
• Reference value:
– Last week value vs current value
• Threshold (deviation) value can be defined by
user

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 Active Monitoring
Performance Alert Dashboard
Concept/Rule Implemented in Netcool

Performance Alert Performance History

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 Current implementation in 2010
BSM
SQM
CEM Root cause analysis and interlayer
correlation :
a. Layer 1 (Transmission)
b. Layer 2-3 (MPLS) Topology
discovery

FM PM CM

Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM)
Configuration
(L1,L2,L3) Management

EMS
MPLS (Ericsson, Master
VAS Netscout BRIX
Syslog Huawei, Claw
Alcatel, Trans)

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 2010 Plan
Root Cause Analysis & Inter Layer Correlation

ƒ L1-2-3 discovery Q4 2010

ƒ Integrate with netcool to enable root cause analysis and inter layer correlation
ƒ Make fault monitoring more intelligent

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2010 Plan: Root Cause Analysis & Inter Layer Correlation
Existing Condition

Alarm LOS

Alarm LOS

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 2010 Plan: Root Cause Analysis & Inter Layer Correlation
Plan

Alarm LOS

Alarm LOS

With Correlation and RCA Sevice View

Severity Timestamp Service Layer Node Summary Root Cause (RCA)

Critical 2010/04/01 15:. Interlink MSJKT6 to HLR SBY MSJKT6 Failed due to link C-JKT-01 <> C-SBY-01 Down Fiber Cut Section SEM<>YOG

Status bar

Correlation and RCA engine will replace all unecessary alarm and display service
impacted with the Root caused 23
 What next?
2011?
BSM
SQM
CEM
•Build BSM, SQM, CEM
•Complete Infrastructure to support BSM, SQM,
Netcool: CEM
RCA &
Interlayer
Correlation

FM PM CM

Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM)
Configuration
(L1,L2,L3) Management

EMS
MPLS (Ericsson, Master
VAS Netscout BRIX
Syslog Huawei, Claw
Alcatel, Trans)

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 Thank You,
Xie Xie, Merci, Gracias,
Arigato, Danke, Komapta, Sukron,
Sukria, Spasiba, Bedank,
Matur Nuwun,
Mauliate Godang,
Ma’Kasih, Terima Kasih

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