ERWEKA

Services

Support Installation

Repair Qualification

Contract Management Preventive Maintenance

Remote Support Trainings

s

fast
RESPONSE TIME
WORLDWIDE service calls
Service on a premium level
ERWEKA-certified technicians
CUSTOMER ORIENTED service strategy
ERWEKA is one of the leading international manufacturers of test Our service portfolio is focused on what is most important for our
equipment for the pharmaceutical industry. Highest quality is our customers:
benchmark throughout product development, design and produc-
■■ Preserving durability and measurement accuracy of
tion. This consistent call for premium quality and the goal of always
ERWEKA equipment
meeting such premium standards also define our services.
■■ Customized service strategy comprehensive availability of

SPARE PARTS
■■ An all-round service that saves time and resources
Our customers can be sure that we will handle their requests
■■ Quick support in the event of fault
promptly and to their complete satisfaction. They can rely on the
■■ Hands-on training courses and workshops
expertise of highly qualified and ERWEKA certified service staff. As
the manufacturer we know our products better than anybody else.
This ensures efficient maintenance and fast troubleshooting. Broad
availability of original spare parts and the use of certified tools and
test equipment guarantee that our service always meets our high
ERWEKA standard.
Service with added value

Preserving device Ensuring measuring Quick help! Confident

durability!
With the purchase of an ERWEKA testing device, you opted
for a durable quality product. Quality products need care –
right from the start.
We offer expert installation and commissioning by an ERWEKA
certified technician, maintenance according to predetermined
intervals or inspection in case the device has not been main-
tained for some time. On request, we will draw up mainte-
nance schedules for your equipment.
accuracy!
Highest measuring accuracy of testing equipment is a must
in the pharmaceutical industry. All harmonized international
pharmacopoeias require regular equipment qualifications.
Our qualification service is offered for all equipment manufac-
tured by ERWEKA and will be performed expertly using certi-
fied tools. Upon request, we will also handle your qualification
management.
The high quality and durability of ERWEKA testing equip-
ment is something you can rely on at all times. In the event
of a fault, however, short response times and prompt repair
are critical.
We offer fast help by highly skilled and experienced service
employees, who will quickly find a solution for your problem
and repair your equipment, if necessary, either directly on site
or in the ERWEKA workshop.
operation!
Any piece of equipment will only be as good as its opera-
tors. The increasing advance of technology and digitization
of testing devices demand more and more operator knowl-
edge. Proper introduction into our equipment and training of
your employees are therefore very important to us.
We offer training courses and workshops tailored to your re-
quirements – on site and in our ERWEKA training center.

Our services Our services Our services Our services

■■ Installation ■■ Installation Qualification (IQ) ■■ Personal help via ticketing system ■■ Trainings at the customer’s site
■■ Maintenance ■■ Operation Qualification (OQ) ■■ Remote service ■■ ERWEKA training center
■■ Inspection ■■ Performance Qualification for hardness testers/disin- ■■ On-site repair service
■■ Maintenance management tegration testers (PQ) ■■ In-house repair service
■■ Performance Verification Test for dissolution testers
(PVT)
■■ Automation Verification Test for dissolution systems
(AVT)
Added value
■■ Customer-specific instruction and training
Added value Added value ■■ Training on customer´s ERWEKA equipment
■■ Device installation by the manufacturer ■■ Avoiding operating errors
■■ Quick response
■■ Long-term value preservation ■■ Cost savings through customized training programs
■■ Professional service
■■ Prevention of wear ■■ Inspection and repair by ERWEKA certified technicians
■■ Reduction of downtime risk Added value ■■ Manufacturer know-how
■■ Tried-and-tested maintenance routines with no interfer- ■■ Broad availability of original spare parts
■■ Precise measurement and test results
ence to the production process ■■ Worldwide service centers
■■ No additional costs for calibration tools
■■ Compliance with all documentation requirements
■■ Time savings through efficient manufacturer service
■■ Resource-saving all-round service
■■ Preventing loss of production through customer-oriented
schedule management

Maintenance or inspection? NOTICE

Maintenance is exclusively available for new equipment. In-

spection and repair services are only offered for products old-
er than five years.
Service with a contract
As an ERWEKA customer you are entitled to our ERWEKA premium
service. All services offered by ERWEKA can be ordered flexibly and
on demand. However, signing a service contract with ERWEKA will
provide you a number of benefits.
By taking out a service contract for your ERWEKA equipment,
which can be tailored exactly to your requirements, you will establish
a long-term relationship with a strong partner, ensure the durability
and high precision of your testing equipment and maintain control of
your operating costs for years to come.
Our customized service contracts are based on the prescribed
maintenance and qualification intervals for the ERWEKA equipment
used in your laboratory and on your business requirements. Feel
free to contact us to schedule a meeting to discuss your specific
needs and all further details.
A service contract offers the following benefits
■■ Comprehensive care and maintenance significantly
decrease downtime
■■ Guaranteed response time of 36 h in case of need
■■ Transparent and predictable operating costs
■■ Warranty extension from 12 to 24 months
■■ Priority scheduling of maintenance intervals and service
operations
■■ 10 % price benefits for spare parts and training courses
■■ Free use of service hotline and remote service
■■ Maintenance and qualification management
Any questions? CONTACT
Your contact address for service contracts:
Email: maintenance@erweka.com
Phone: +49 6103 92426-250
Fax: +49 6103 92426-999
Service deeply committed
ERWEKA’s top class service is impossible without the commitment
and expertise of our service staff – the people who develop solu- Any questions? CONTACT
tions in partnership with our customers, provide telephone support,
conduct maintenance and inspection work or perform repair on site Your contact address for all service requests:
whenever necessary.
Email: support@erweka.com
At ERWEKA you can rely on a powerful, global service network. All Phone: +49 6103 92426-250
our service employees are highly skilled and experienced. Our tech- Fax: +49 6103 92426-999
nicians undergo an extensive ERWEKA in-house training program,
starting with a period of practical work in our production up to in-
depth device-specific training. Moreover, they refresh their expert
knowledge through in-house workshops and trainings on a regular
basis.
In addition to a high level of professional competence, our staff dis-
tinguish themselves through a keen customer focus. For us, premi-
um service means friendly collaboration with our customers all over
the world, based on mutual trust and geared towards a long-term
partnership.
 General information Service contracts

Phone: +49 6103 92426-990 Phone: +49 6103 92426-250

info@erweka.com maintenance@erweka.com

Customer service Spare parts

Phone: +49 6103 92426-250 Phone: +49 6103 92426-265

support@erweka.com spareparts@erweka.com

ERWEKA GmbH
Pittlerstr. 45 Email: sales@erweka.com Technical specifications of products described are stated without warranty
63225 Langen Phone: +49 6103 92426-200 and are subject to change at any time without further notice.
v.1.0.4.19
Germany Fax: +49 6103 92426-999