Assignment

Please complete both tasks!

1. You are a client writing to complain about an awful experience that you had with an
event planner that organised your wedding reception. Please describe your experience in
detail and use the guidelines to write a letter of complaint to the event planner. (at
least 20 lines)

Letter of complaint (at lest 20 lines)

Dear Sir Popescu,

I am writing to you to complain about the prices that we negotiated for our wedding.
We have not believe when we received your letter last week. The prices for fifty menu
that we negotiated was 10.000 euro, but in your letter you tell us that exist an extra
cost for each plate and for the tablewear. We never heard of such a thing before. We
consider that this extra price is unjustified and we want to renegotiating the first offer
if is possible, and anyway we can’t afford it.
Also, we had a problem with the lighting of the salon. We requested that the light be
predominantly purple, but this problem wasn`t solved and to the wedding we had
purple light just on the dance floor. When we were together at the salon, the engineer
explained us that the purple light cannot be evenly distributed throughout the room
even if that is how we talked to you and you assured us that everything will be as well
as we wish, but then not was like that, and we accepted with the condition of
minimizing the total price.
We really want to solve this problem, because is not possible to pay an extra price if
you ensured us that the price will be minimizing. We think is a misunderstanding and
we want to ensure us that this sort of problem does not rise again.

We really want an answer as soon as possible. We hadn’t bad payers by now.

Your sincerely,

Trif Ramona
2. You are the event planner that organized the event. Please write an answer to the
complaint. Use the guidelines and the model provided. Make sure you address every
single point that the customer makes as politely as possible. (at least 20 lines)
The following phrases might be useful:
 Thank the person for bringing the matter to your attention: Thank you for bringing
this matter to our attention.
 Express sympathy: We are very sorry to hear that...
 Apologize if necessary: We apologize for...; Please accept our apologies for...
 State what action you will take: Please be assured that we will...
 Remind the reader that his/her relationship with you is important: Your
satisfaction is our priority.
 Make a goodwill gesture is appropriate: Please find enclosed a voucher for...

Answer to the letter of complaint (at least 20 lines)

Dear Mrs Trif,

Thank you for your answear to my letter informing me about the prices.
While I cannot give you an explanation at present, I am looking into the problem and
will contact you again shortly.
I probably confused your offer with another client’s offer. I remember about the
problem with lighting and I am sorry about that, I really want to be as you wished, but
wasn’t possible.
For sure is a misunderstanding about prices. But, even if I minimised the price because
of the problem with the lights, is possible that the offer I initially made to you also
includes this extra price, but you may have overlocked.
I am very sorry to hear exist a problem with your payment. I hope it was my mistakes
and I really want to solve this situation.

I ensure you that the problem will be solved as soon as possible and I would like to
apologize for the inconvenience, and also point out that this type of fault rarely occurs
me. I will verify your contract and your payments I will come back with an answer and
with the documents.

Thank you in advance!

Your sincerely,

Popescu Dorian