This document provides steps to troubleshoot issues with Safari by clearing caches, cookies, and preferences. It involves quitting Safari, deleting cache files, restarting in safe mode to rebuild caches, and moving or deleting additional preference and cookie files if the issue persists. Moving files to the desktop backs them up while troubleshooting and they can be restored if needed. The goal is to reset Safari without losing bookmarks, which can be imported from a backed up bookmarks file.
This document provides steps to troubleshoot issues with Safari by clearing caches, cookies, and preferences. It involves quitting Safari, deleting cache files, restarting in safe mode to rebuild caches, and moving or deleting additional preference and cookie files if the issue persists. Moving files to the desktop backs them up while troubleshooting and they can be restored if needed. The goal is to reset Safari without losing bookmarks, which can be imported from a backed up bookmarks file.
This document provides steps to troubleshoot issues with Safari by clearing caches, cookies, and preferences. It involves quitting Safari, deleting cache files, restarting in safe mode to rebuild caches, and moving or deleting additional preference and cookie files if the issue persists. Moving files to the desktop backs them up while troubleshooting and they can be restored if needed. The goal is to reset Safari without losing bookmarks, which can be imported from a backed up bookmarks file.
▹ Force Quit… from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window. Step 1 If Adobe Flash Player is installed, select ▹ System Preferences… ▹ Flash Player ▹ Advanced ▹ Delete All... In the sheet that opens, check the box marked Delete All Site Data and Settings then click Delete Data. Close the preference pane. Hold down the option key and select Go ▹ Library from the Finder menu bar. Delete the following items from the Library folder (some may not exist): Caches/com.apple.Safari Caches/com.apple.Safari.SearchHelper Caches/com.apple.SafariServices Caches/com.apple.WebKit.PluginProcess Caches/com.apple.WebProcess Caches/Metadata/Safari Preferences/com.apple.WebKit.PluginHost.plist Preferences/com.apple.WebKit.PluginProcess.plist Saved Application State/com.apple.Safari.savedState Leave the Library folder open. Try Safari again. If the problem is solved, stop here. Close the Library folder. If you still have a problem, continue. Step 2 Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt. Safe mode is much slower to start up than normal. When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions. Step 3 If Safari still doesn’t work, quit, go back to the Finder, and move the following items from the open Library folder to the Desktop (again, some may not exist): Cookies/Cookies.binarycookies Internet Plug-Ins Preferences/ByHost/com.apple.Safari.*.plist Preferences/com.apple.Safari.Extensions.plist Preferences/com.apple.Safari.LSSharedFileList.plist Preferences/com.apple.Safari.plist Preferences/com.apple.WebFoundation.plist PubSub/Database Safari SyncedPreferences/com.apple.Safari.plist Here, "*" stands for a long string of letters, numbers, and dashes. Note 1: You are not moving the Safari application. You’re moving a folder named “Safari.” Note 2: This step will remove your Safari extensions, if any, and their settings. If you choose to reinstall them, do so one at a time, testing each time to make sure you haven’t restored the problem. Try again. Your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all. If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select File ▹ Import Bookmarks... from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop. If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in Step 1. Stop here and post again. If you don’t like the results of the last step, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.