MID TERM TEST

FACULTY OF BUSINESS

Course :
BBCM2013
Organizational Behavior

Date : 6th July 2020

Time :

Duration :

Module Lecturer : NUR ZAFIRAH BINTI ABDUL RAHIM

Total marks : 50 marks(20%)

Instructions to candidates:

1. Write your name and student number on the Examination Paper AND Answer Booklet

2. Answer questions according to the instruction for each section

3. Do not detach any portion of the examination paper

4. Begin writing, as indicated, after the reading time has ended

5. All questions to be answered in the answer booklet.

Materials allowed for this examination:

1. NIL.

DO NOT REMOVE ANY PART OF THIS EXAMINATION PAPER FROM THE

EXAMINATION ROOM

Student ID : _____________________________________________________

NIRC/Passport No : _____________________________________________________

Program : _____________________________________________________

Lecturer : _____________________________________________________
Date : Course :BBCM2013ORGANIZATIONAL BEHAVIOR

SECTION A – SHORT ANSWER QUESTIONS [Total = 50 marks]

Answer ALL questions.

QUESTION 1

Teams can make products, provide services, negotiate deals, coordinate projects, offer
advice and make decisions. Discuss on problems-solving teams.

(5 marks)

QUESTION 2

Communication is the process of transfer and understanding of meaning. List FIVE (5) written
of communication.
(5 marks)

QUESTION 3

Emotions is the intense feelings that are directed at someone or something. Moods is a
feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Discuss FOUR (4) sources of emotions and moods.

(8 marks)

QUESTION 4

Ability is an individual’s capacity to perform the various tasks in job.

a. Explain intellectual ability

(5 marks)

b. Explain physical ability

(5 marks)

QUESTION 5

We have thousands of attitude, but OB focuses our attention on a very limited number of
work-related attitudes. These tap positive or negative evaluations that employees hold about
aspects of their work environments. Elaborate FIVE (5) major job attitudes

(10 marks)

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Date : Course :BBCM2013ORGANIZATIONAL BEHAVIOR

QUESTION 6

Managers is an individual who achieves goals through other people. Organization is a

consciously coordinated social unit, composed of two or more people that functions on a
relatively continuous basis to achieve a common goals or set of goals.

a. Discuss THREE (3) management roles

(6 marks)

b. Discuss THREE (3) management skills

(6 marks)

-END OF QUESTIONS-

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