2021 Budget Survey

Budget priorities: What we heard

+1 705 742 7777 | peterborough.ca | Prepared by the City of Peterborough | June 2020
2021 Budget Consultation

The City engages with residents to gather ideas and

feedback as it drafts the budget each year for City
Council’s consideration. The City consults with the
community throughout the budget process – at the
beginning when setting the guidelines, when the draft
budget is released, and before Council considers
approving the budget.

This “What We Heard” report outlines the

consultation at the beginning of the process for the
drafting of the 2021 Budget, which is provided to
Council ahead of setting the guidelines for preparing
the draft 2021 Budget.

Budget Roadshow
City Council’s Budget Roadshow was scheduled to  Respondent Demographics
include a series of sessions five informal, drop-in style The City asked for some basic demographic
sessions. The sessions would provide an opportunity information as part of the survey in order to compare
for residents to talk with Council members and the demographics of survey respondents with the
Finance staff about priorities for next year’s budget overall demographics of the community.
and to have conversations about the issues in our
community. The Budget Roadshow was part of a For example, 75% of respondents indicated they
community engagement approach that also included own their home, while the 2016 census put the
a survey and the traditional contacts between homeownership in the City of Peterborough at 63%.
Council, City staff, and the community.
The following chart compares the ages of the survey
Council held the first Budget Roadshow on March respondents with the 2016 Census information for our
5, 2020. The World Health Organization declared community.
the COVID-19 pandemic on March 11, 2020, which
led to the cancellation of the remaining three drop-in Age Survey Response 2016 Census
sessions.
15-19 3.1% 5.5%
The budget survey was open for about seven weeks 20-29 7.7% 14.4%
from February 25 to April 16, 2020. With the
30-39 20.4% 11.7%
cancellation of drop-in sessions due to the pandemic,
the City re-opened the budget survey from May 5 40-49 18.7% 10.8%
to May 18, 2020 as another opportunity for public 50-59 20.4% 13.9%
input. The survey offered broad, high-level topics 60-69 20% 13.2%
and questions as one way for residents to engage in 70-79 8.3% 8.6%
the budget process at this early stage of drafting the
budget. There were 519 responses to the survey. 80+ 1.4% 7.3%

The complete survey results report with comments

provided is available at peterborough.ca/budget.

2/11
City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Results Overview: Community Issues by Ranking

Survey respondents ranked the most important issues
facing the community, recognizing that not all these
issues are within the City’s control.
The following is the overall ranking from most
important to least important:
1. Housing/accomodations
In the comments section, respondents specified other
topics most important to the community including
industrial land, homelessness, health care, the
downtown, climate change, City debt, addictions,
arenas, roads, and food security.
In 2019, survey respondents ranked the issues in the
following order overall:

2. Social issues (e.g. poverty, social services and 1. Housing, accommodations

resources, child care)
2. Infrastructure, transportation
3. Cost of living

3. Cost of living
4. Environment/climate change/sustainability

5. Health/public health (e.g. addiction services, 4. Social issues

healthy communities initiatives)
5. Economy, jobs, economic issues
6. Economy/jobs/economic issues
6. Health, public health
7. Infrastructure/transportation
7. Environment, environmental issues, sustainability
8. Crime/criminal activity
8. Addiction and overdoses
9. Provision of recreation facilities
9. Crime, criminal activity
10. Property taxes
10. Property taxes
11. Governance and transparency (e.g. bylaws,
resident-government relations, community 11. Provision of recreation facilities
engagement activities)

12. Governance and transparency

12. Arts, culture and heritage

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City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Results Overview: Municipal Services

Survey participants were asked how well the City is doing in terms of service delivery and to indicate the
importance of specific types of municipal services. For the second year, the following municipal service groups had
the highest percentage of very important or somewhat important responses:
• Sewers, water, stormwater mannagement
• Fire prevention, police, paramedics
• Garbage
• Recycling

77 417 Sewers, water, stormwater management

92 385 Fire prevention, police, paramedics

56 75 178 178 Arts, culture, heritage

141 338 Garbage

129 338 Recycling

77 218 176 Recreation facilities and programming

42 175 276 Providing / maintaining green spaces

54 103 290 Affordable housing

47 120 196 134 Permits, inspections and enforcement

58 106 303 Social services

99 196 187 Residential, commercial, industrial development

56 162 248 Transportation infrastructure for walking and cycling

52 178 250 Transportation infrastucture for transit and vehicles

47 116 299 Environmental protection, green projects

43 103 339 Managing tax dollars

84 191 194 Economic development promotion

95 218 164 Providing information, customer service, public engagement

0 100 200 300 400 500 600

Very important
Somewhat important
Neutral
Somewhat important
Very unimportant

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City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Results Overview: Service Delivery

In terms of how well the City is delivering services, most respondents were either very satisfied or satisfied with the
following municipally-funded services:

• Garbage • Providing access to recreation facilities and

• Fire prevention, police, paramedics delivering recreational programing
• Sewer, water, stormwater management • Arts, culture, and heritage
• Providing and maintaining parks and greenspaces • Providing active transportation infrastructure for
• Recycling walking and cycling

The only category with most respondents indicating they were dissatisfied or very dissatisfied was enabling
affordable housing.

84 286 106 Sewers, water, stormwater management

75 245 169 Fire prevention, police, paramedics

43 164 207 80 Arts, culture, heritage

68 262 151 Garbage

78 106 222 76 Recycling

51 143 202 86 Recreation facilities and programming

65 100 252 79 Providing / maintaining green spaces

100 160 148 73 Affordable housing

47 113 185 120 44 Permits, inspections and enforcement

287 136 37 Social services

120 212 108 Residential, commercial, industrial development

93 122 202 58 Transportation infrastructure for walking and cycling

48 108 138 174 37 Transportation infrastucture for transit and vehicles

53 139 168 109 37 Environmental protection, green projects

54 95 203 127 Managing tax dollars

100 214 129 Economic development promotion

50 200 200 43 Providing information, customer service, public engagement

0 100 200 300 400 500 600

Very satisfied
Somewhat satisfied
Neutral
Somewhat unsatisfied
Very unsatisfied

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City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Results Overview: Budget

 Property Taxes and Service Levels

Respondents indicated what they think the property tax change should be in 2021 based on their expectation for
infrastructure and service levels (estimated per month cost is based on assumptions for property value assessment
for a typical home valued at $269,800 in 2021).

20.7% of respondents: 2% to 2.5% increase ($6.89 to $8.62 per month) Generally maintains existing levels of
service.
18.5% of respondents – 2.5% to 3% increase ($8.62 to $10.34 per month) – Maintain existing levels of
service, keeping pace with inflationary increases and legislated requirements
17.9% of respondents: 4% increase ($13.79 per month) Increase investments in infrastructure/services.
13.2% of respondents: 5% increase ($17.23 per month) Substantially increase investments in infrastructure and
services.
9.3% of respondents: No property tax increase. Reduce service levels and infrastructure maintenance.
8.9% of respondents: 1% increase ($3.45 per month). Will require reduction in services and infrastructure
investments when accounting for inflationary increases and legislated requirements.
7.9% of respondents: Other (responses included comments such as staffing reductions, eliminate the use of
consultants, wage freezes, increasing revenue outside of property taxes, increasing taxes on large corporations,
reducing spending on non-essential services, and increasing development charges).
3.6% of respondents: Decrease property taxes; substantial decrease in services and investments in
infrastructure.
7.9% 3.6%

9.3%

13.2%
8.9%

17.9%

20.7%

18.5%

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City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Results Overview: Budget
 Balancing the Budget
Participants were asked to consider some of the
broad tools that the City has available for balancing
its budget, as required by law. They could select one
option or a mix of up to three options.
City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
46% Increase user fees for City services that
currently have fees (53% in 2019)
46% Introduce new user fees for some City services
that currently have no feeds (55% in 2019)
39% selected increase property taxes (39% in 2019)
28% reduce service levels (32% in 2019)
7/11
Results Overview:
Consultation and Communication

 Future Consultation
Beyond the core questions on budget priorities, the
City also asked questions about how respondents
learned about the survey and how they want to get
information about the budget to help us plan future
consultations.

 Providing Budget Information

For how residents would like to get information on
the budget, respondents indicated strong support for
the use of the City’s website, budget summaries and
guide, as well as the use of social media.

Respondents showed that people are getting their

information from a range of sources with 21.4% of
respondents saying they learned about the survey
through Facebook, 21.1% from Twitter, 18.3% from
news media, 17.2% from family or friends, 10.7%  Future Communication
directly from the City’s website, and 5.8% from other Survey respondents could choose up to three
sources such as community groups. methods for how they would prefer to interact with
the City.

• 71% would prefer to engage with the City

through online surveys
• 39% asked for email communications
• 29% showed support for public meetings or
open houses
• 24% supported engaging through a web-based
discussion forum
• 10% would participate in a random telephone
survey

The survey was one touch point for residents who want to engage in the budget process. This is the beginning of the
process. There are several public meetings scheduled through the budget development process, with final approval
of the budget expected in December 2020.

Information on engagement opportunities are posted online at peterborough.ca/budget, distributed to local media,
and promoted through the City’s various communications channels.

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City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Survey: Other Comments

Outside of the specific questions in the survey, the survey included an Complete Survey Results
option at the end for respondents to provide other comments on the Complete survey results with
budget and PDI sale proceeds. Respondents provided comments on topics comments provided is available
such as housing, infrastructure, climate change, roads, arts and culture, at peterborough.ca/budget.
taxes, development planning, the environment, housing, poverty, and the A plain text version of this
economy. document is available on
request.

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9/11
City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Survey: Questions

Q1 Do you have a home or business in the City of Peterborough?

Q2 You don’t need to be familiar with the City’s budget to take part in this survey. We would like to understand
how familiar the community is with the budget, this way we can work to provide the information people
want and need.

Q3 How important do you think the following services/programs are to the community?

Q4 Please rate the following municipal services based on how well you think the municipally funded services
are being delivered in our community.

Q5 From your perspective, and recognizing that not everything is within City control, what are the most
important local issues facing the City at the present time? (On a scale of 1-12, with 1 being the most
important)

Q6 If the most important issue facing the City at the present time was not listed in the question above, please tell
us what it is.

Q7 To balance the 2021 Budget as required by law, the City of Peterborough has a number of options to
consider. Which of the following options would you prefer the City use to balance its budget? (Note:
User fees are monies you would pay to the City to access specific services, facilities and utilities, such as
licences, permits for using City-owned facilities such as arenas and recreation centres, and utilities such as
stormwater management.) You can select one option or up to three options.

Q8 To maintain levels of service, the City has typically increased taxes at about the rate of inflation, or about
2% annually. Based on your expectations for infrastructure and service levels, please tell us what you think
the all-inclusive (municipal, education, and sewer surcharge) property tax level should be in 2021.*Please
note that 2021 is a property reassessment year by the Municipal Property Assessment Corporation for
properties across Ontario. The new assessments have not been released yet at the time of the launching of
this survey. We’ve used an assumption of a 3.77% increase in the property value assessment for a typical
home, not on water, which would be valued at $269,800 in 2021 to calculate the examples below. This is
for illustrative purposes only, it does not reflect actual potential property tax increases.

Q9 Some of the options Council is considering involve investing the money from the sale of PDI, which is
expected to be about $50 million to $55 million, and then using the annual revenue generated from that
investment for the community’s infrastructure and capital needs. Under these options, the idea is that the
money from the sale of PDI wouldn’t be spent – the City would only spend the annual revenue generated
from the investment of that money – protecting and potentially growing that main amount to benefit the
community on an ongoing basis now and for future generations. At a high level, before considering specific
investment options or specific projects to spend the money on, what do you think the City should do with the
money from the sale?

Q10 How would you like the City to spend the money the City gets directly from the sale of PDI (e.g. housing,
roads, transit, cultural facilities, climate change initiatives, a new arena, a new major events and sports
facility)?

Q11 How would you like the City to spend the money the City gets directly from the sale of PDI (e.g. housing,
roads, transit, cultural facilities, climate change initiatives, a new arena, a new major events and sports
facility)?

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City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca
Survey: Questions

(continued)

Q12 If the City invests the proceeds from the sale, how should the City spend the annual revenue generated from
that investment? If the City invested $50 million and the return was 3% per year, the City generate $1.5
million per year in annual revenue from the investment. (Please choose your top choice)

Q13 The City received information on two potential options for investing the funding: Creating a Legacy Fund
for City investments in infrastructure and priorities that would be funded by investing the proceeds of the
sale through the ONE Investment Group, which is a not-for-profit organization that advises and manages
investment portfolios for Ontario municipalities; and Investing the money back into the Peterborough Utilities
group of companies to fund renewable power generation projects, which would generate revenue for the
City as the sole shareholder of the Peterborough Utilities group. The City could invest in one or both of those
proposals to generate ongoing annual income, which is estimated to be in the range of 3% to 6% annually
($1.5 million to $3.3 million annually).Alternatively, the City could invest through something else other than
Peterborough Utilities or ONE Investment. If Council decides to invest the proceeds from the sale of PDI,
how should the money be invested?

Q14 How did you find out about the 2021 Budget questionnaire?

Q15 What ways would you like to be able to get information about the City’s annual budget? (please select your
top five)

Q16 Thanks for sharing your experience with the City. We’d like to check in on how you would prefer to interact
with us. From the list below, please tell us which channels you are most likely to participate in. Please select
up to three.

Q17 Do you own or rent your current place of residence?

Q18 In which area of the City is your home address located (you don’t need to consider any official boundaries
- just choose how you identify the area where your home is located)?

Q19 In which age category do you fall?

Q20 Do you identify as...?

Q21 And, finally, the City of Peterborough wants to know if you have any further comments or suggestions to
add about any of the topics covered in this survey. Please type your comments in the space provided.

Complete Survey Results

Complete survey results with
comments provided is available
at peterborough.ca/budget.
A plain text version of this
document is available on
request.

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City of Peterborough 2021 Budget Survey: Budget Priorities | peterborough.ca