Organizational Development Improved Team Effectiveness

The Challenge

Declining employee morale, conflict within and between workgroups, and employee
performance problems led a newly appointed Division Manager of a Federal agency to seek the
help of TATC Consulting’s Organizational Development practice.

Our Approach

After an initial meeting to obtain background information from the Division Manager, we began
work on the project.

Phase 1: Assessed the Situation

 Administered the Campbell Organizational Survey (COS) to all staff

 Interviewed all 25 staff members and supervisors
 Met with EEO staff and union representatives

The assessment identified the following key themes:

 Employees were strongly committed to their work

 Work group supervisors were seen as having an autocratic leadership style and poor
listening skills
 No sense of teamwork within/across work units
 No accountability for completing necessary paperwork
 No regular communication from supervisors/managers to employees
 Only a moderate level of trust in the Division Manager.

A summary of the assessment was reported back to senior management and to all staff in a series
of feedback sessions.

Phase 2: Designed and Conducted the Intervention

 Established a staff-based “Process Improvement Committee” (PIC) to develop

recommendations for changes in work processes
 Provided individual coaching to senior leaders and supervisors on leadership styles and
effective communication and feedback
 Led a series of team-building and training sessions with staff focused on communication
processes, conflict management approaches, and preferred work styles

Results Achieved

 Recommendations for revised work systems developed by the PIC were approved by
senior management and implemented – resulting in cost efficiencies and time savings
 Measurable increases in morale and intra- and inter-group cooperation
 Supervisors and managers began a program of regular communication with their staff
 Managers and staff experienced a reduction in their work-related stress
Organizational Development

Organizational development is a process of planned change, aimed at enhancing an

organization’s systems, structures, strategies, and culture. TATC Consulting’s organizational
development services are focused on helping you build and maintain a high-performing
organization.

TATC offers a full range of organizational development services from customized programs
focused on developing specific skills to organization-wide change initiatives, including:

 Executive coaching
 360 degree assessment
 Strategic planning
 Organizational transformation
 Team assessment
 Conflict resolution
 Business process reengineering

 Team building
 Culture assessments
 Organizational restructuring
 Group facilitation
 Mediation
 Counseling
 Life and career planning
 Diversity assessment

Our organizational development process involves careful analysis of the scope and nature of the
issues facing the organization. Our experienced professionals then partner with our clients to
implement creative solutions that ultimately improve individual, group, and organizational
effectiveness.

Our reputation reflects our commitment to customer satisfaction and demonstrated success. We
achieve results because we:

 Work to understand each workgroup or organization’s unique needs to help determine the most
appropriate solutions
 Develop a project plan including goals and objectives, timelines, and deliverables to guide the
work throughout the whole process
 Ensure that the consultant assigned to the client organization is a recognized expert in the area
of concentration
 Understand the emotional or human side of organizations and the need to coach leaders to
assist staff with the intended changes
 Maintain frequent communication with key client staff throughout the process so there are no
surprises
 Solicit feedback from employees and leaders to evaluate our services and ensure that our plan is
meeting their needs
 Help the organization evaluate the results of the OD effort and develop internal programs to
support the changes
Our History

Founded in 1969, TATC Consulting provides management consulting services to help

government agencies and private sector corporations accomplish their goals. We analyze
business and operational issues, identify problem areas, and partner with our clients to
implement effective solutions.

Our client-centered service delivery model includes the following core elements:

 Learning and understanding our clients' business goals and practices

 Partnering with our clients to ensure their success
 Offering efficient and effective services that provide a good value
 Applying proven models, but customizing them to meet specific needs
 Using innovative methods to develop creative solutions
 Providing highly experienced professionals.

Our staff of over fifty professionals come from diverse educational and experience backgrounds
and possess the comprehensive expertise necessary to assist our clients in meeting every
challenge — whether it is designing and implementing a new program, evaluating the impact of
an existing program, running a productive conference or meeting, or addressing a long-standing
workplace conflict.