PRESTON LTD – Objective Setting

Megha Sethiya 2019021 | Nayan Bhandari 2019029 | Nikunj Agarwal 2019159 |Gandha Bhat 2019202 | Giselle Colaco 2019204

SMART Goal: Arrange function wise employee training given by regional heads of the
respective functions for 2 days during the quarter starting 3rd January and ending 19th January.

Action Plan:

1. Set up an online platform to deliver the training and assessments from 3rd January
2. Test the platform and have online training for one day on 8th January
3. Arrange on field training sessions for one day on 13th January
4. Take feedback from employees and evaluate effectiveness of training to plan for next
quarter by 19th January

SMART Goal: Reduce absenteeism amongst employee through structured attendance policy
and a 4-weel engagement program during the quarter starting 3rd January and ending 19th
January.

Action Plan:

1. Design and conduct the survey to understand the reason for absenteeism on 3rd January
2. Explicitly write down the attendance policy and establish a system to record attendance and
inform the staff about the same by 5th January
3. Design a 4-week program to tackle the concerns by 8th January and launch the program for
4 weeks from 9th to 12th January
4. Obtain feedback from the staff on 13th January
5. Observe and analyse the change in absenteeism by 17th January and plan for the next
quarter by 19th January

SMART Goal: Ensure strict implementation of the current appraisal process by re-establishing
the same for the quarter starting 3rd Jan and ending 19th Jan, and ensure the continuity of this
process in the future.

Action Plan:

1. Notify all the employees about the rigor with which the appraisal process shall be re
implemented from this quarter onwards, and the reason for doing so - 3rd Jan.
2. Re-establish employee’s Job role expectations and performance standards - 4th Jan.
3. Observe, give on-going feedback and collect performance info, in accordance with
company’s formal appraisal process - 5th Jan to 18th Jan
4. Follow the formal process and assess employee performance and schedule review meetings
with them. Inform all employees that henceforth the appraisal process shall be strictly
implemented for every quarter – 19th Jan.

SMART Goal: Revive sales to 85% of earlier sales, within the quarter starting 3rd Jan and ending
19th Jan, by getting customers to focus on the reliability of products as compared to the
competitors and offering discounts.

Action Plan:

1. Plan a discount policy and branding techniques for your products with the marketing team –
3rd & 4th Jan
2. Reinforce the quality and reliability of the equipment and highlight discounts offered, by
rigorous branding through the channels decided in the two prior weeks – 5th Jan to 19th Jan
3. Record the impact of the newly implemented system on sales growth and adjust future
plans accordingly – 19th Jan

SMART Goal: Redesigning the work force, operations and the actual transportation of the items
by the end of this quarter (19th January) in order to shift the store to a new site on the far side
of the town in late July.

Action Plan:

1. Hold a meeting with the entire work force to understand their comfort with shifting to the
new store (3th January)
2. Contact the recruitment agencies to offer suitable candidate suggestions as per the
requirements understood in the meeting for new hires (6th January)
3. Drafting a Shifting Action Plan by12th January
4. A final blue print to be submitted by 16th January

SMART Goal: Improve the morale by introducing weekly recognition system and monthly
reward system for the quarter starting 3rd January to 19th January.

Action Plan:

1. On January 3rd have a meeting with the new manager and inform him of the prevailing
situation.
2. Gain feedback from the staff about the issue by 4th January.
3. Give weekly recognition for the best staff- For eg: STAR of the week and monthly reward for
the quarter
4. By 18th January take a review of the manager based on labour turnover and emotional
analysis of the staff.
5. Based on the report obtained, plan the strategy for next quarter