LOREM IPSUM Outdoors

Krishna Tower, Mid-Baneshwor, Kathmandu-10, Nepal

+977-1-4499009, +977-1-4488008
clients@company.com.np
June 10, 2020

Ms. Rasna Shrestha

Ganabahal, New Road
Kathmandu-5, Nepal

Subject: Status of Backpack Exchange Request

Dear Shrestha,

This is in response to your request for backpack exchange of order number:

00WSALE531 purchased on June 8, 2020.

I can imagine how disappointed you must have been to discover that the
backpack you bought from Lorem Ipsum Outdoors was too small to hold your
gear for an extended trip. While I sympathize with your plight, you did buy
the backpack during our two-day winter sale. Signs posted during the sale said
that we could offer no refunds or exchanges. This is the only way that Lorem
Ipsum Outdoor can continue to bring you such low prices on our winter sales.
Having to process returns and exchanges would greatly increase the price of
the gear.

I am enclosing a रू.500 gift certificate which you can redeem at any Lorem
Ipsum Outdoors store. It is good on all merchandise, including sale items. We
value your patronage here at Lorem Ipsum Outdoors and hope you will
continue to consult us for all your outdoor supplies.

Yours sincerely

Sworup Timilsina
Sales Manager