Subscriber Case Study

REVOLUTIONIZING CONCERN REPORTING

WITH INCIDENT MANAGEMENT SOFTWARE
& MOBILE QUICK RESPONSE (QR) CODE
TECHNOLOGY
When it comes to managing the health & safety of employees and contractors at dangerous
worksites, an effective strategy is crucial. With dozens of sites to manage in hazardous operating
environments, this conglomerate business needed a better system to manage incidents across
locations. The company chose to work with Gensuite to deploy a digitized and Mobile-enabled
solution for incidents—revolutionizing the way employees report by incorporating QR code
technology. The result? An increase in concern reports & Near Misses logged, better contractor
management and an established incident management process.

BUSINESS PROFILE
Multinational conglomerate business including diversified businesses in resources,
agribusiness, logistics and energy sectors
Headquartered in India
Implementation scale: 11 businesses, 115 sites and 15,000 employees

BUSINESS NEEDS SPECIFIC EHS/IT NEEDS

Incident management solution to report Near
Misses and concerns for 15,000 employees
Establish a proactive incident management
process
Flexible and effective training strategy
Offline Mobile capabilities for easy and
unhindered access to concern reporting
Digitized platform to provide visibility to
incident management across 115 sites
Anonymous concern reporting capability
Ability for contractors to use the system

GENSUITE SOLUTION
To digitize and mobilize a proactive incident management program, the company deployed
Gensuite’s Concern Reporting software application. Concern Reporting enables employees and
contractors to quickly report concerns and Near Misses for effective concern investigation and
corrective action assignment. The company also leveraged the Gensuite Mobile app to
incorporate QR code-enabled concern reports, simplifying the entire process. With Concern
Reporting, users can:
Engage all employees in the reporting of concerns through easy-to-use open-access forms
Notify responsible leadership for concern follow-up
Assign key issues for additional investigation and ensure all concerns have been addressed
Identify systematic trends and leading indicators using charting & reporting features
Escalate concerns to other Gensuite applications for further follow-up (corrective action,
incident investigation)
Enable anonymous reporting of concerns & Near Misses
Enable contractors to log reports without log in credentials
Multilingual options to allow users to work in local language

© Gensuite, 2019. All rights reserved. Distribution only with express permission from Gensuite LLC.
 Subscriber Case Study

RESULTS & BENEFITS KEYS TO SUCCESS

Gensuite fully launched and employees
trained in 3 months, using Gensuite’s Train
the Trainer method
2,800 trained Gensuite Mobile users
5,000+ concern reports logged in 4 months;
75% of all concerns reported were Mobile
3,000+ corrective actions closed
Use Gensuite’s Train the Trainer strategy,
including training site leads through
one-on-one sessions, Webinars, in-person
meetings and communicating regularly
through email, WhatsApp and Gensuite
Help Me! platforms
Incorporate QR code posters with Mobile
concern reporting—the company created
posters for their sites including detailed
directions on how to report a concern and a
QR code to easily access the Concern
Reporting app
Engage your leadership team—Gensuite
awarded certificates to training leads who
successfully completed trainings

SOLUTION HIGHLIGHTS

Company Ports and Special Economic Zone, QR Code for

Concern Reporting

Download the QR Scanner Mobile Application

from Google Play Store or App Store
Scan the QR Code
Click on Open link
Click on Open the APP
(Click don’t ask again for 30 days)
Report Concern
Option - 1: Report Concern in full form or
Option - 2: Report Concern as Share it (fast)
“Report any Concern within 30 Seconds and
make our Workplace Safer”

Visit www.gensuite.com for more information

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