ORGANISATIONAL BEHAVIOUR

A Project Report on
JOB SATISFACTION
(TraceLink Life Sciences Cloud)

Submitted by
MOKSHA KARKERA (19037)

Under the Guidance of

Prof D.I Cabral

(Faculty of e-MBA)

In part fulfillment of the requirement of e-MBA course at

MET

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 Index

Sr No. Particulars Page Number

1) Acknowledgement

2) Executive Summary

3) Company Profile

4) Reason and Objective

5) Research Methodology

6) Data Collection

7) Findings

8) Conclusion

9) Bibliography

10) Annexure-1

11) Annexure-2

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 Acknowledgement

I deeply express my profound gratitude and whole hearted

thanks to TRACELINK for providing invaluable
information, guidelines and data while I was working for
the project report.

I wish to express my gratitude to Miss. Neha Bhise for

her co-operation. I also thank all the employees in
Tracelink for their cooperation in successful completion of
my report.

I would also like to thank Prof. DI Cabral (Faculty MET

IOM) for allowing me to take such an interesting topic for
my survey. Along with him I would like to thank Dean e-
MBA (MET IOM) Prof. Arun Patil and the Director Prof.
Page (MET IOM).

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 Executive Summary

 The main aim of the study is to analyze and examine level of job satisfaction among
the TRACELINK employees and to know the problems faced by the employees of
the various categories.
 This study is important because job satisfaction survey is a procedure by which
employees collectively report their feelings above their jobs.
 If the employees are satisfied then output of the company will be more.  So it is
considered as an important factor.  The report gives information regarding the
satisfaction level of employees.
 To carry out a survey, questionnaire was prepared which contained 15 questions
which were asked to be filled by 15 respondents.
 The analysis is done for the questions which have a huge difference in percentage
that actually affects the employees of the organization and their satisfaction level.
 This study shows that employee job satisfaction largely depend on job promotions,
compensation system, involvement in decision making process, working
environment, career development opportunity, feedback from supervisor,
relationship with senior management, flexibility to balance between work and home
etc.

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 Company Profile

Established: TRACELINK, INC. is founded by SHABBIR DAHOD on 24 July, 2009 to

offer solutions specifically architected to address tracking format complexities and built
to scale the vast data volumes expected with serialization.

Company Overview: TraceLink is the world’s largest track and trace network for
connecting the Life Sciences supply chain and eliminating counterfeit prescription drugs
from the global marketplace. The TraceLink Life Sciences Cloud is a cloud-based
application platform, serving 15 of the top-20 global pharmaceutical companies, that
enables complete global connectivity, visibility and traceability of pharmaceuticals from
raw materials to patient.

Services: They are providing customers with a proven software solution that enables
customers to exchange critical data with their network of trade partners while easing the
burden of complying with global track and trace regulations.

No. of employees & Headquarter: Tracelink has 609 employees working with them in
Europe, USA, UK, Singapore and India. Headquarter is in North Reading, United
States.

Competitors: Motivity Labs, Balluun, Synerzip, Testin.

Tracelink ranked #298 Fastest Growing Company in North America on Deloitte’s 2019
Technology Fast 500

Tracelink is the future of digital drug supply.

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 Reasons and Objectives

The main and foremost reason to choose this topic was to understand the challenges
faced by the organizations to satisfy its employees in order to cope up with the ever
changing and evolving environment and to achieve success and remain in competition.

Satisfied employees are more loyal to the company and its objectives, they go the extra
mile to achieve goals and take pride in their jobs, their teams and their achievements.

We can say that “A satisfied employee is not just a retained employee but an
ambassador for the brand, internally and externally”

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 Objectives:

 To observe the level of satisfaction among of employees relating to the nature

of the job and other factors.
 To identify the extent of job satisfaction in the Tracelink employees and its
impact on the job performance of the employees.
 To examine satisfaction regarding the salary and other benefits of its
employees.
 To study the factors influencing job satisfactions.
 To understand the impact of job satisfaction in an organization.
 To identify the various expectations those, determine the satisfaction level of
an employee.
 To assess the existing level of job satisfaction among the employees in the
Tracelink

“A happy employee is a productive employee.”

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 Research Methodology

In the preparation of this report, I have collected the data from different sources.

The questionnaire method has been used for data collection for the study. Information
collected to deliver this report is both from primary and secondary sources.

Sample size: 15 respondents

Primary Data: This data is gathered from first-hand information through employees,
managers, clerks etc. by administrating the questionnaire having face to face interaction
with employees.

Sample size determination is act of choosing the number of observations or replicates

to include in a statistical sample. As in this report I have taken sample size of 15
questionnaires which was precise to draw certain conclusions. I chose the employees of
Tracelink to carry out my survey.

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Secondary Data : Secondary data is data you have gathered from primary sources to
create new research. Data is also collected through various sources such as websites,
books, magazines, office files and company website.

Data Collection
Q1. From how many years have you been working with this Company?

Response Number of Respondents (out of 15)

0-3 Years 14
3-5 Years 1
5 to 7 Years 0

More than 7 Years

0

Q2. How is the working Environment?

Response Number of Respondents (out of 15)

Participative 13
Autonomy 2
Whimsical 2

Red Tapism
0

Q3. Your work is according to your qualification and skills.

Response Number of Respondents (out of 15)

Strongly Agree 10
Agree 5
Neutral 0

Disagree
0

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Q4. Company provides satisfactory Salary according to the Work.

Response Number of Respondents (out of 15)

Strongly Agree 2
Agree 13
Neutral 0

Disagree
0

Q5. Are the employees satisfied with the top Management.

Response Number of Respondents (out of 15)

Strongly Agree 4
Agree 10
Neutral 1

Disagree
0

Q6. Working hours at Tracelink Company is satisfactory?

Response Number of Respondents (out of 15)

Strongly Agree 10
Agree 3
Neutral 1

Disagree
1

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Q7. Employees in the organization have necessary authority to perform their duties effectively.

Response Number of Respondents (out of 15)

Strongly Agree 8
Agree 6
Neutral 1

Disagree
0

Q8. Organization organizes counseling programs for the employees regularly.

Response Number of Respondents (out of 15)

Strongly Agree 2
Agree 7
Neutral 5

Disagree
1

Q9. Employees in Tracelink Company share experience to help each other.

Response Number of Respondents (out of 15)

Strongly Agree 9
Agree 4
Neutral 1

Disagree
1

Q10. Employees get Appreciation and rewards if the desired work / targets are accomplished

Response Number of Respondents (out of 15)

Strongly Agree 1

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 Agree 6
Neutral 6

Disagree
2

Q11. Company has good career prospect for its employees

Response Number of Respondents (out of 15)

Strongly Agree 6
Agree 8
Neutral 1

Disagree
0

Q12. Physical working condition in the Company is satisfactory

Response Number of Respondents (out of 15)

Strongly Agree 9
Agree 4
Neutral 2

Disagree
0

Q13. Top management involves employees in the management decisions.

Response Number of Respondents (out of 15)

Strongly Agree 3
Agree 8
Neutral 3

Disagree
1

Q14. Which of the following factors which motivates you most ?

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 Response Number of Respondents (out of 15)
Salary Increase 7
Promotion 3
Leave 1

Motivational talks
1

Recognition
3

Q15. Rate your Overall Satisfaction with your Job ?

Response Number of Respondents (out of 15)

Satisfied 12
Average 3
Dissatisfied 0

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 Data Collection

Q2. How is the working Environment?

a. Participative
b. Autonomy
c. Whimsical
d. Red Tapism

Interpretation: 76% of the employees feel that the working environment of the
organization is participative. Employees can give their opinions and suggestions. They
are involved in the decision making process.

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Q3. Your work is according to your qualification and skills.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Interpretation: In this 100% employees have agreed to this question that their work is
according to their qualification and skills. All the employees had a unanimous answer to
this question which was quite impressive.

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Q14. Which of the following factors which motivates you most ?
a. Salary Increase
b. Promotion
c. Leave
d. Motivational talks
e. Recognition

Interpretation: 43% of the employees have agreed that salary is the motivating factor
for most of the employees in the organization.

In Tracelink, they get a hike of 10% every year.

We live in a material society where people are looking to get the latest things. It doesn’t
matter what class you fall into, most things revolve around money, that is why monetary
rewards are an effective motivator.

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Q5. Are the employees satisfied with the top Management.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Interpretation: 67% of the employees are satisfied with the top management. Top
management has a good relation with the lower level management. They have a
friendly relation with them and they can discuss their work related problems with them if
required. Only 6% feel that the top management should improve the relation with the
lower level employees.

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Q6. Working hours at Tracelink Company is satisfactory?
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Interpretation: 87% of the employees have agreed that the working hours of the
company is satisfactory. They have flexible working hours & they also have an option of
work from home which is a good thing and should be implemented in all organizations.
Only 6% of the employees are not satisfied which is negligible.

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Q15. Rate your Overall Satisfaction with your Job?
a. Satisfied
b. Average
c. Dissatisfied

Interpretation: 93% of the employees are satisfied with their job. This means they are
happy working with this organization. Happy employees are more loyal to the company
and its objectives, they go extra mile to achieve goals and take pride in their jobs, their
teams and their achievements.

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 FINDINGS

 Almost all the employees are satisfied with the wages paid to them.
 70% of the employees feel that there should be an incentive wages scheme for
efficient work in the organization.
 Employees are satisfied with the present working conditions and feel secure about
their job.
 70% of the employees feel that the management is sympathetic to some extent in
their problems faced at workstation. They have a friendly environment.
 Management shares a very good relation with the workers.
 Employees are satisfied with the facilities provided to them and are free to express
their views freely to the management.
 Supervisors are ready to clear the doubts and help in improving their performance.
 75% of the employees feel that the company policies really protect their interests.
 60% of the employees feel that the company policies should be changed.
 Employees are satisfied with the training provided to them in improving their
performance. Monthly training sessions are conducted for the employees.
 Medical, educational and housing loans are the financial benefits provided to the
employees by the organization.
 Expenses for the injured workers are borne by the organization.
 Overall the employees of Tracelink are having a very high job satisfaction and hence
they are working with great enthusiasm and zeal to achieve their organizations goal.
 Tracelink is a dream company for any employee.

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 Conclusion

 This survey was done to find out the various factors influencing job satisfaction.
 Employee satisfaction matter because in the long run it is more damaging when
an employee is not satisfied but continues to work with an organization due to
other reasons.
 It is observed that when employees feel valued and are appropriately guided and
lauded for their efforts, that they can deliver their best performance.
 Employees need to know how well they are doing in their respective fields.
Providing consistent feedback to them is vital in both nurturing their skills and
highlighting the areas that need improvement.
 Communicating with your employees make them feel connected to you and their
work, which helps boost their productivity.
 In this survey I noticed that a simple pat on their back when they do good, or
flexible work hours for them when they are facing difficulties in their personal life,
or just a warm smile would show your employees that you genuinely care for
them.
 Working every day, without breaks can be not only very stressful but also quite
monotonous. Make it a point to treat your employees with occasional breaks
such as a fun day out with the team to an amusement park, or a picnic and so on

As the saying goes, “All work and no play makes Jack a dull boy,” so is the
case with the employees.

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 FEEDBACK
Some of the reasons of job satisfaction of employees working in Tracelink are as
follows :

1) Freedom to work with passion.

2) Encourage new ideas and give chance to implement.

3) Cutting edge technologies to work on.

4) Training sessions are conducted frequently.

5) Fun activities.

6) No hierarchy and bossy nature.

7) Teams works collaboratively.

8) Free food facilities.

9) Work from Home option is available.

10) Flexible timings

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 Bibliography
 https://www.tracelink.com/
 https://www.entrepreneur.com/amphtml/310608

 https://in.linkedin.com/company/tracelink

 https://www.managementstudyguide.com/ways-to-improve-
employee-satisfaction.htm

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 Annexure-1
(Questionnaire)

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Annexure-2

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