Naser Alhazzaa

Dr. Stacey Schetzsle

March 31, 2020

CH12-Discussion
As I went to the bank, I was much satisfied with their services.
Reliability: They provided me the credit card services and resolved my issue.
Responsiveness: The banking services were very quick as they have processed my request in few
hours and delivered my card in few days.
Assurance: The service quality was assured 24/7 at helpline whenever I have any problem.
Moreover, the credit card can be used nationally and internationally.
Empathy: The response of the agent was not empathetic.
Tangibility: I have not observed any tangibility because it was online on helpline.